Airtel Complaints & Reviews

From today morning, I'm facing issue with my airtel sim card. It is showing "no signal". I have tried rebooting, placing the sim properly again and again and resetting it to factory settings still it is not working.

Could you please resolve it asap, as I need to get some important calls and unable to get OTPs to the phone.

Initially the Network of the SIM is Tata DoCoMo and after that I have ported to Airtel Network. To authenticate the account, I need to get the OTP to the phone but i'm not able to send or receive the calls and messages. Do let me know how the issue will resolve?

One of Airtel customer care says that some apps use data while connectivity is off and my data is consumed by those apps. Another one says that your sim is in slot 2 where an issue is rising of wrong consumption. My phone data usage is also not showing any data usage but their senior says our computer is showing data usage, how is it possible. Stop Befooling me Airtel.

I Recharged of Rs 399.00 is successful for your Airtel Mobile on[protected] at 09:01AM Transaction ID :[protected]. Truly unlimited calls to any network, 1GB data per day, 100 National SMS/day for 84 days.

Today by mistakely Recharge of Rs 49.00 is successful for your Airtel Mobile on[protected] at 11:36AM Transaction ID :[protected].Check your balance, validity, tariff and best recharges on Airtel .

Kindly return of ₹49 back to my father mobile number immediately. U may make call to me on [protected] for any query.

Namaskar

Hi

I have bought fastag on your app, just based on your earlier service.

Its been more than a month you have not delivered the fastag.

1. There is no way to complain about the fastag being not delivered to my address.
2. 400 call center number is not having an option related to fastag
3. Your faqs don't have any on non delivery of fastag which should be quite possible
4. Your "chat with us" is not updated with fastag support.

Looks like in the rush to catch-up with market airtel is doing sloppy work.

I have bought the fastag on your airtel app.
Tag id: 34161fa820328aa202e32800
Mobile no :[protected]
Vehicle number : ap09 bl 7382

After 14 working days of fastag bought in airtel thanks was not delivered. It was shipping in the dtdc courier.so please don't buy the fastag from airtel thanks app.and adequate information from the customer service was not provided by them .simply they were told that the inconvenience will be rectified within 1 day or two day so due to poor service of the airtel thanks to delivery of fastag .the services of airtel are inadequate so please make that problem clear by tomorrow or within some days.because we need the fastag immediately. Because, it is necessary within the January 15th pleas make this problem clear otherwise refund the amount deducted in buying of fastag. And also the customer care service was to inadequate.

This complaint is regarding the recharge that i performed on my airtel number on 28th december, 2019 with inr 500 rs. I got a message stating that the recharge was successful soon after payment, but did not receive that amount in my prepaid balance account till this time (1st january, 2020; 7:36 pm).
Airtel, please credit my money as soon as possible. Kindly do the needful and oblige.
Thank you

Sir, i m from assam dist - golaghat. Naojan. Vill - naojan, pin - 785601. Here airtel network is very poor means i m not able to uses data. The tower is very near to our home not more than 200 metre. The network shows full tower but not connected. I call the customer care service so many time but they all time say that they will provided the complaint to technical stuff but yet it is not re solve. Now we decided if the network provider (Airtel) company not able to resolve our complaint

Earlier i used to play Wynk music in a browser but it doesn't work anymore. I have checked in different Mobile browser, Laptop browser but getting the same error.
I have attached screenshot of the error from 3 different browser

I am faced problem about airtel sms pack recharge amount
I recharged the sms pack but sms are not sending
When i ask they are talking irrespective and not give proper suggestions also
They told after sending 100 sms u can't send more sms on your sms plan but you can send by account balance as 1 inr per sms
And i asked then my 46 rupees recharge was waste so u return that amount to airtel application wallet
But they talk irresponsible and irrespective
I have recorded that call

I have been complaining to the airtel customer care from the past two months about the bad internet quality in Ruhatta, Jaunpur, 222002 but no action has been taken. The internet speed just vanishes after every 2-3 hours for a long period which causes a lot of inconvenience to me. The problem persists indoors as well as outdoors. I have complained around 5-7 times but nothing happened. Each time the customer support tells me different excuses. Most of the work of mine is dependent on internet and the poor internet causes a lot of trouble to me.
Currently I have two airtel sims in different handsets so I want a monetary compensation for the troubled caused to me and I also want to get the issue fixed.
Regards,
Sanjay Singhania
[protected]

I have ported my number from Vodafone to Airtel and have completed the Airtel tele-verification (calling 59059) on 27-Dec-2019 around 12:10 am but my incoming & outgoing services have not started yet. I have also done a recharge of Rs 197.00. I have visited the Airtel center multiple times and have also contacted the Airtel emergency helpline number. No one is able to provide a satisfactory answer. I have submitted a complaint on 27-Dec and it was to be resolved on 30-Dec-2019. Today I got a call from Airtel stating that it will take another 7 working days to resolve the issue. This is highly unacceptable.

Sir i was trying to do a recharge of 1 year on my number but by mistake i did a recharge of 1000 rs... They are not reverting my transaction neither i can transfer that amount... I can only recharge selected plans with that number...plz help sir
[protected] plz help me to get a refund .
.. i contacted the 121 (airtel care) they are talking like it is my fault and they are not related ...i know it is my fault but i am a customer from 2007 and this is my first mistake ...but they are saying they cant help like it is inevitable and impossible. Please help me to get a refund

I received a call from a number with an automated voice telling me "thanks for opening airtel payment bank" which i did not apply. Without my permission, they seem to have activated the airtel payment bank account. When i spoke to a person via airtel complaint number 198. The person told me to contact 400 for details. When i tried 400, i could only hear the interactive voice response (Ivr) responding. I couldn't find any option to talk to a person. Now, how do i close my airtel payment bank or know about it?

I had taken airtel broadband connection in november 18 2019. During inquiry i have all prepaid plans( short terms and long term) and asked about the installation charges, i was informed that installationis free, only advance amount 999 to be paid for that months usage being prepaid plan. Post one month when i called customer care to recharge i got to know that plan given is post paid one and not prepaid. 999/- has been charged as installation fee. Since bill of 999 + taxes has been generated for one month usage, i have asked escalation manager to adjust 999 as part of current month bill which he agreed. But same was not done under complaint ref[protected]. As promised during enquiries and installation, no installation charges will levied so please get 999 adjusted in my bill.

Another promise of giving free book myshow voucher worth 400 was also unfulfilled and complaint is open for more than a month now.

Now we expect airtel team to show some dignity and resolve the issues as promised.

Airtel claims to be fastest 4g internet service but it is the worst out there i recently purchased an airtel 4g sim it worked fine for few days gave like 1-2mbps download speed but now 4g is barely working can't even play online games due to very high ping network coverage is also very bad. So i request airtel to establish a high speed 4g tower nearby cause many people here uses airtel they had same experience as me.

Airtel claims to be fastest 4g internet service but it is the worst out there i recently purchased an airtel 4g sim it worked fine for few days gave like 1-2mbps download speed but now 4g is barely working can't even play online games due to very high ping network coverage is also very bad. So i request airtel to establish a high speed 4g tower nearby cause many people here uses airtel they had same experience as me.

I am using airtel# [protected]. I play the quiz for subjected match and all of my answer were correct. But i didn't receive any response for reward i won. The reward was a mobile handset,.
Please have a look into this and help me to get this reward.
Pfb answer marked by me.
1) how many sixes
Ans: more than 12
2) how much score
Ans: 250-350
3) who will win
Ans: india

I have also dropped an email to team team but they assure me to resolve it within 72 hrs but its been around 7 days i didn't receive a response after multiple reminders.

Airtel has take my money and they told they will install within 48 hours, after 4 days they are calling me informing that they are not installing broadband at my place, i want to know that if they cannot install why they had not informed me within 48 hours, now they are tell me we will refund my money after 7 days, this bloody fraud company is making fool to customers and eating customers money and they are financing somewhere else of customers money.

I really got a very bad customer service from this airtel, if they promised something and they are not doing now.

Sailesh ghimire
[protected]

I want to file a case to this company and they wasted my time, if they cannot i would have gone to other service. They are not installing and they will return money in 7 days, m i begging with them they had taken my money and they will return me as they want.

My question is why they have not informed me within 48 hours.

I am himanshu varshney, have been using airtel postpaid plan for more than 4 years. I have been using unlimited calling plan of rs 499 + gst per month. Under the plan i get free unlimited calling and 75 gb of data per month.
In the month of december i get unexpected bill of rs 1488 for the november month usage. I complained immediately to customer care as on 16.12.2019 and the customer care executive replied that i have been charged wrong and my wrongly charged amount will be reversed in 5 working days. I have been using autopay system to avoid any delay payment because of that two days back rs 1488 was deducted from my credit card. Post payment of the bill when i again called the customer care to ask why my complaint was mot resolved they replied they had resolved my problem but did not inform me.
Now i have few points below to raise my complain to you.
1. Why did the airtel not informed me about the video call facility is chargeable ever.
2. Even on 29.12.2019 this is nowhere mentioned in my plan that video call will be chargeable.
3. When i had complained them regarding overcharging as on 16.12.2019 why did they not tell me that day only that i have been charged for video call, atleast i could have saved money from 16.12.2019 to 29.12.2019 after getting the information.
4. How can they close a complain without taking consent from the complaint raiser.
5. Why is airtel hiding about video call charges and looting customer when there are plenty of applications are there in the market you can make video call for free.

Dear team i am feeling like i have been cheated by aitel by not informing me video call charges and i request you to kindly look into the matter and resolve the matter as soon as possible.

Himanshu varshney
Mo.[protected]

I have recharged my number [protected] with data pack today. Now its 6 gb of data showing in my airtel app. Some websites are opening as usual. But when i am trying to open hostinger.in and then loging in, it is redirecting me to an airtel page as one. Airtel.in/rcconf which is not rechable.

Not only this, i am aweb developer and many of my websites are hosted at hostinger server. But non of the websites are openeing from airtel internet, some of them are: smart5solutions.com, navjyotimatrimony.com, hotelrajinn.in, smart5sms.in etc.

I have triend clearing cacahe and cookies but yet no result. Pleaes help me.