Airtel Complaints & Reviews

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I have raised a complaint on 29 Aug 2022 with ticket id [protected]. It is not resolved till date, instead the engineer Mr MAHAJEET SINGH LODHI OLD GGN () and his Senior Mr Hawaldar, has disconnected or cut the connection of my broadband on 31 aug 2022 now the connection is not working at all, this has been done by Mr MAHAJEET SINGH LODHI so that i can provide him the happy code once the connection is restarted and he can trick me for the happy code. I have also made numerous complaints to the customer care centre but the complaint is not solved. After numerious attempts some how my connection was restarted but on 7 sept 2022 again a new technician Mr Bittu Poonia came with his TL who himself (TL) stays in my area and asked for happy code but i refused to give happy code and told them if i will get the speed for which i am paying only then i will provide happy code. Then they again disconnected the connection and said that hawaldar (there manager) se pannga mat le warna connection nahi chalegga. And they succeed by disconnecting the connection. Now my internet connection is not working and is inactive . I have also made numerous complaints on customer care but they are not helping me, If this is the way airtel gives service to there customers then i might have choosen the wrong service provider.

I request you to kindly resolve the following issues below.
1. Connection was not working at all from 31 sept 2022 to 2 Septmeber 2022 and from 7 Sept 2022 to till now is inactive.
2. Speed of the internet is below 2 mbps which is not at all acceptable so i request you to kindly provide me a speed for which i am paying.
3. Engineer and there seniors like TL and Manager are harassing me by disconnecting the internet connection for not giving the happy code to them. Necessary Action must be taken against him. I also have call recording of all the employees who have contacted me from airtel including Mr Hawaldar.
4. Request for reimbursement for the trouble i am facing from 29 aug 2022 till the problem is resolved.
5.Information for the fiber when it will be available in my area as I am paying for it.
6. Information regarding the nodal officer of my zone.
7. maximum time frame required by Airtel to resolve my issue.

On 25th, I did a recharge of Rs 455 from Airtel app, paid via Amazon Pay. The money was deducted but the recharge was not processed by Airtel, and the money was not refunded either. Airtel customer care when contacted via call

Airtel operates with absolutely no concern for their customers. Though they claim to have a helpline, it is merely a robotic system designed to promote themselves and avoid any issues on their part. To elaborate this:
(1) There is actually no option under any circumstance that you can speak to a customer care executive.
(2) They refer to their company as Idea, and not Airtel on their customer call line.
(3) Before placing a complaint, you have to listen to your balance being repeated, their advertising campaigns, and worst, further promotion of their services which are not even working in the first place. When you have had almost no access to internet or even regular calls for two days this makes contacting them even harder.

Based on their robots, I, as a paying customer have been told that it will take 8 days for my issue to be resolved. 8 days! Will I be getting my money back for all the 4G I paid for and cannot use? I have not been provided with any information or explanation.

If you search the web, you will find multiple other complaints about this highly unethical business which sadly has not progressed with the rest of India. Shame on you, Airtel.

Done wrong recharge to [protected] instead of [protected] for an amount of Rs. 1799.00

kindly refund the amount to recharge [protected].

Order ID :[protected]

1. Airtel Customer service is not responding to my email about a complaint about Flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.
4. Data speed is very less

1. Airtel Customer service is not responding to my email about a complaint about flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted and kept waiting when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.

Dear Airtel team,
I'm ur Platinum postpaid user from past 8 to 10yrs,
I have been complaining regarding network issue continously from past 6 months, to which i don't see any progress from ur end, whenever I logged a complain it gets resolved in a week or so and internet starts working fine again after few weeks it gives a same problem to which I have to lodge a complaint again, this issue is repeating again and again, is there any problem with regards to payment or anything to which you are not able to rectify the problems, or you people are taking an advantage of your customers.
Would request you to kindly look upon the matter and resolve it at the earliest.
If I may be of your any help kindly get in touch in this email id: marshal.[protected]@gmail.com
Regards
Marshal

A cheque for Rs 4997/- dated 24/4/2022, drawn on Axis Bank was deposited in dropbox at Airtel store at Shastri Nagar Ghaziabad, on 25/4/2022, for mobile nos [protected], [protected], [protected], [protected], [protected], broadband nos [protected]& [protected]. Regarding the same, I have recd messages regarding credit of the amounts in respective accounts on Wednesday 4/5/2021, but the amounts have not been credited into broadband connections [protected] & [protected]. I am regularly mailing as well as calling regarding my concern to the company & even have written numerous mails to appellate authority, but of no avail. Also I have Attached copy of bank account clearly showing the amount debited to your account.
Pl help

I added Rs. 500 in my Airtel payment wallet through my Gpay account on 02/09/2022. The payment was successful and money got deducted from my account, but money was not added to my airtel wallet. Gpay showed money received by Airtel payment bank. Please refund asap.

Airtel Payment Wallet
Phone number -[protected]

Google Pay
UPI ID - urvashi.[protected]@oksbi
Phone number - [protected]

UPI transaction ID
[protected]
Google transaction ID
CICAgJC0gliiTw

I've attached screenshots of the transaction.

Since Airtel is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they said to wait for 48hrs after 5 days but still not able to generate upc code. I am still getting same issue.

AIRTE SERVICE PROVIDER is unable to provide any solution and there network service IN OUR AREA

Please help me to get out of AIRTEL NETWORK.

REMINDER-4
09-Sep-2022
The Airtel India,
Relationship No:[protected] &[protected]
Despite of our repeated REMINDERS, what to talk of resolution of our Complaint dated[protected] as per trailing emails/ reminders, no reply has been received from different quarters of Airtel, instead fresh Bill No: BM[protected] for the period[protected] to 04-Sep-2022 for Rs.3, 852.72 including previous dues of Rs.2,...

With reference to airtel service request no 41-[protected], I had raised this request on 03.09.2022 regarding some issue with my DTH connection. It was estimated to be resolved by 11.30 am on 05.09.2022. Even after repeated followups with Airtel, no one from their local team followed up with us. We had to chase down the local area engineer who kept saying that he will come to check out the DTH connection but he never came. TAT for resolution elapsed and still there was no response from the customer care. We had to get a local repairman look into the issue.
Airtel network and their customer service is utterly unreliable and their attitude is indifferent to their customers. They claim that i am a platinum black customer and this is the kind of service offered to me. They are very unprofessional and the whole experience was very disappointing.

Actually i had recharged wrong number i want to cancel recharge and retrieve money asap
Wrong no recharged[protected]
Money 239
Transaction I'd[protected]
I had sms too on 51619 but service was blocked

My wife requested for SIM change for airtel prepaid number on Saturday Sep 3rd 2022 at 11:45 AM in Airtel office Mathikere Bangalore, since there are frequent signal issues with existing SIM. They took Rs 50, Aadhar card copy and photo and provided a new SIM and said that new SIM will be activated after 4 hours and old SIM will be deactivated. This did not happen even at 5 PM. We again visited Airtel office at 5 PM on the same day. They said there was a technical problem and before night new SIM will be active. We checked on Sunday (Sep 4th) morning and found that still old SIM is active and new SIM is not working. We visited Airtel office again on Monday morning. They said they escalated the issue and it will surely get rectified by end of the day. Finally today morning (Tuesday Sep 6th) they re-took the Aadhar card picture and photo and again raised a new request for SIM change. Even now (nearly 5 PM) old SIM is active. They say until old SIM gets deactivated new SIM will not work. They are still checking on why this problem is occurring. Why Airtel is not able to resolve a simple SIM change issue? Why we need to visit office 4 times for this simple reason? There is no way we can raise a complaint with Airtel customer care as well. They are saying only this particular number is getting stuck. Please help in resolving this problem. We need the new Airtel SIM to work properly without any further delay.

I visited Airtel Store in Yelahanka (8821) today to request help on my postpaid SIM that just died for no reason. They told me that the SIM is damaged and that I have to pay Rs. 50 to get a replacement SIM. After this, they followed the procedure for a Lost SIM (took my Aadhar, Photo) and forced me to pay Rs. 50 even though I had not lost the SIM.

I am an Airtel customer for over 20 years and have 3 postpaid connections and this is the treatment I get for giving them over 30-40K per year. The staff was rude and didn't really care about helping a customer. They looked like they are doing me a favour. The Store Manager (Syed Saif) was curt and rude and did not even bother to listen to what I have to say. He was having 3-4 parallel conversations with others and there was chaos in the store.

The token system was not working because it was not even on. We were forced to jostle each other to get service. It is no wonder that they are losing out to other providers. There is sufficient choice in India and there is no need for us to stick to them any more.

Date of Incident: 6/9/2022
Customer ID: [protected]

Hlo sir- I forgot Mpin for airtel payments bank. i am unable to remember the details like( name, DOB). help me

Yesterday I received the he following message "Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789".

I never subscribed for these services.
This has happened to my mother's number too. Please resolve this issue for [protected] and [protected].

Title of the Content and Episode number (if any)::::Airtel Prepaid Mobile Number [protected] services barred

Description and nature of complaint.:::
I am writing this complaint related to my Prepaid Sim [protected] which is registered in my wifes name(Jiby M Babu).
We started getting below messages on number [protected] and outgoing was barred this happened on 28thAug2022.
"As per Govt. directive, documents...

I have recently travelled to UK, after that signal is showing but no calls receiving and no SMS on my Airtel sim. I have recharged international roaming packs and maintained main balance as well. None of the things worked just simply waste of my money. I have recharged almost more than 2000 rs. I have raised multiple complaints but of no use. When I send IRSTART to 121 it's activating to different mobile number. Also I am receiving offers of different mobile number. Clearly seems there is a mess Airtel is doing. I have proofs as well with the message contents received.

I need my money back and sim to work. I can't do any transactions because of this blockage.

Please kindly help me on this resolving.

My mobile number ±91 [protected]