Airtel Complaints & Reviews

The Airtel Junction Box is right in front of my residential land in Kuberan Nagar, 14th Street, Madipakkam. We were not informed about placing this Junction Box in front of my land. (Photo Attached). We are about to start house construction in this land and this Junction box is causing disturbance for the JCBs and Lorry in ferrying the construction materials.

Can you please have this Junction Box removed/relocated at the earliest as it’s causing problems to unload the construction materials.

I started having an issue on 1stSep2022, but waited for 2days to get it auto resolved. Since there was no action, I raised a complaint officially on 3rdSep2022 and ERT was 4pm 4Sep2022. Yet No action. I started calling the customer care from Sep5 every 4hrs, and spoke to so many supervisors and today it is 9Sep2022 without any resolution.
Most pathetic observation here is, the technician visited my house on Sep7 and says "the fibre cable has been cut on the terrace and we need to fix", never turned up again even though the nearest service centre is in 5kms radius.
As per the Supervisor, Airtel's policy is an ERT of 4hrs when an escalation is approved but every commitment made by them is missed. I would have escalated this atleast 8 times so far.
How do i get compensated for the loss?

I received message on Sunday Sept 4th on deducting 1.0Re o[censored]sing ONMBLE_CNTST. attached screenshot for reference

Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more servicescall 56789

Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789

I have raised a complaint on 29 Aug 2022 with ticket id [protected]. It is not resolved till date, instead the engineer Mr MAHAJEET SINGH LODHI OLD GGN () and his Senior Mr Hawaldar, has disconnected or cut the connection of my broadband on 31 aug 2022 now the connection is not working at all, this has been done by Mr MAHAJEET SINGH LODHI so that i can provide him the happy code once the connection is restarted and he can trick me for the happy code. I have also made numerous complaints to the customer care centre but the complaint is not solved. After numerious attempts some how my connection was restarted but on 7 sept 2022 again a new technician Mr Bittu Poonia came with his TL who himself (TL) stays in my area and asked for happy code but i refused to give happy code and told them if i will get the speed for which i am paying only then i will provide happy code. Then they again disconnected the connection and said that hawaldar (there manager) se pannga mat le warna connection nahi chalegga. And they succeed by disconnecting the connection. Now my internet connection is not working and is inactive . I have also made numerous complaints on customer care but they are not helping me, If this is the way airtel gives service to there customers then i might have choosen the wrong service provider.

I request you to kindly resolve the following issues below.
1. Connection was not working at all from 31 sept 2022 to 2 Septmeber 2022 and from 7 Sept 2022 to till now is inactive.
2. Speed of the internet is below 2 mbps which is not at all acceptable so i request you to kindly provide me a speed for which i am paying.
3. Engineer and there seniors like TL and Manager are harassing me by disconnecting the internet connection for not giving the happy code to them. Necessary Action must be taken against him. I also have call recording of all the employees who have contacted me from airtel including Mr Hawaldar.
4. Request for reimbursement for the trouble i am facing from 29 aug 2022 till the problem is resolved.
5.Information for the fiber when it will be available in my area as I am paying for it.
6. Information regarding the nodal officer of my zone.
7. maximum time frame required by Airtel to resolve my issue.

On 25th, I did a recharge of Rs 455 from Airtel app, paid via Amazon Pay. The money was deducted but the recharge was not processed by Airtel, and the money was not refunded either. Airtel customer care when contacted via call

Airtel operates with absolutely no concern for their customers. Though they claim to have a helpline, it is merely a robotic system designed to promote themselves and avoid any issues on their part. To elaborate this:
(1) There is actually no option under any circumstance that you can speak to a customer care executive.
(2) They refer to their company as Idea, and not Airtel on their customer call line.
(3) Before placing a complaint, you have to listen to your balance being repeated, their advertising campaigns, and worst, further promotion of their services which are not even working in the first place. When you have had almost no access to internet or even regular calls for two days this makes contacting them even harder.

Based on their robots, I, as a paying customer have been told that it will take 8 days for my issue to be resolved. 8 days! Will I be getting my money back for all the 4G I paid for and cannot use? I have not been provided with any information or explanation.

If you search the web, you will find multiple other complaints about this highly unethical business which sadly has not progressed with the rest of India. Shame on you, Airtel.

Done wrong recharge to [protected] instead of [protected] for an amount of Rs. 1799.00

kindly refund the amount to recharge [protected].

Order ID :[protected]

1. Airtel Customer service is not responding to my email about a complaint about Flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.
4. Data speed is very less

1. Airtel Customer service is not responding to my email about a complaint about flash SMS.
2. Also, Airtel helpline number is not providing option to connect customer care executive
3. We are getting exhausted and kept waiting when calling 121 or 198 numbers as there is no option to connect and talk customer care executive, only IVR and computer voice available.

Dear Airtel team,
I'm ur Platinum postpaid user from past 8 to 10yrs,
I have been complaining regarding network issue continously from past 6 months, to which i don't see any progress from ur end, whenever I logged a complain it gets resolved in a week or so and internet starts working fine again after few weeks it gives a same problem to which I have to lodge a complaint again, this issue is repeating again and again, is there any problem with regards to payment or anything to which you are not able to rectify the problems, or you people are taking an advantage of your customers.
Would request you to kindly look upon the matter and resolve it at the earliest.
If I may be of your any help kindly get in touch in this email id: marshal.[protected]@gmail.com
Regards
Marshal

A cheque for Rs 4997/- dated 24/4/2022, drawn on Axis Bank was deposited in dropbox at Airtel store at Shastri Nagar Ghaziabad, on 25/4/2022, for mobile nos [protected], [protected], [protected], [protected], [protected], broadband nos [protected]& [protected]. Regarding the same, I have recd messages regarding credit of the amounts in respective accounts on Wednesday 4/5/2021, but the amounts have not been credited into broadband connections [protected] & [protected]. I am regularly mailing as well as calling regarding my concern to the company & even have written numerous mails to appellate authority, but of no avail. Also I have Attached copy of bank account clearly showing the amount debited to your account.
Pl help

I added Rs. 500 in my Airtel payment wallet through my Gpay account on 02/09/2022. The payment was successful and money got deducted from my account, but money was not added to my airtel wallet. Gpay showed money received by Airtel payment bank. Please refund asap.

Airtel Payment Wallet
Phone number -[protected]

Google Pay
UPI ID - urvashi.[protected]@oksbi
Phone number - [protected]

UPI transaction ID
[protected]
Google transaction ID
CICAgJC0gliiTw

I've attached screenshots of the transaction.

Since Airtel is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they said to wait for 48hrs after 5 days but still not able to generate upc code. I am still getting same issue.

AIRTE SERVICE PROVIDER is unable to provide any solution and there network service IN OUR AREA

Please help me to get out of AIRTEL NETWORK.

REMINDER-4
09-Sep-2022
The Airtel India,
Relationship No:[protected] &[protected]
Despite of our repeated REMINDERS, what to talk of resolution of our Complaint dated[protected] as per trailing emails/ reminders, no reply has been received from different quarters of Airtel, instead fresh Bill No: BM[protected] for the period[protected] to 04-Sep-2022 for Rs.3, 852.72 including previous dues of Rs.2, 526.98 + late fee of Rs.118/- (incld. GST) has been raised in respect of our Airtel Mob. Nos. [protected]/ [protected] under Plan: infinity family plan 798_pkg_33822.
Even the current month (Sep 2022) charges of Rs.1, 207.73 (incld. GST @18% & excluding late fee charges Rs.118/-) is unjustified on account o[censored]sage charges of Rs.225.50 being irrational.
We once again request you to please, review both the bills and reissue after making the necessary corrections as highlighted above and in our Complaint submitted in our trailing email dated[protected] to enable us to make the payment forthwith.
Needless to add here that our past payment history is testimony of the fact that we are regular in making the payments and never delayed it. We are not responsible for delaying the payment. It is Airtel who are responsible for not attending to and resolving our complaint dated[protected] despite repeated reminders.
Looking forward to having prompt resolution of our complaint! Should you have any questions, please, revert on our email ID: [protected]@yahoo.com, we shall answer the same on priority!
Thanks & Regards,
Upkar Singh
Mob. # [protected]
Email ID: [protected]@yahoo.com


From: Upkar Singh
To: [protected]@airtel.com ; [protected]@in.airtel.com ; Content.[protected]@airtel.com ; [protected]@robi.com.bd ; airtel.[protected]@robi.com.bd
Cc: appellate.[protected]@in.airtel.com
Sent: Wednesday, 17 August, 2022 at 11:41:50 pm GMT-7
Subject: Our Complaint Dated[protected]_Regarding Excessive Airtel Mobile Bill Dated[protected] for [protected]_Infinity Family Plan

REMINDER - 3

Airtel India,

Reg: Our Complaint Dated[protected]_ Excessive Billing _August 2022

Regretfully, we are to write that instead of addressing our complaint regarding excessive billing for the period 05 July – 04 Aug 2022 in respect of our Mobile Nos. [protected] & [protected] lodged vide our trailing email dated August 11, 2022, threatening reminders by way of SMS from AD-AIRBIL are being sent, the latest one reads as under:

“Hi! To avoid call & data service disconnection on your Airtel No. [protected], kindly pay the due amount immediately. Pay via Airtel Thanks App i.airtel.in/PPpayBills. Please ignore if already paid . You can also ask us your question on Airtel Thanks App. Your feedback make us better everyday”

This is our 3rd REMINDER and the previous two reminders have not evoked any response even from the Airtel Appellate Desk – appellate.[protected]@in.airtel.com beside from [protected]@airtel.com and [protected]@in.airtel.com to whom we lodged our Complaint on 11th August 2022.

We once again request you to please, resolve our complaint lodged as per our trailing email dated 11th August 2022 at the earliest. Our payment history is testimony of the fact that we have never delayed the payment of Airtel bills, but this time, we have been constrained to withhold the payment of August 2022 Bill because it is excessive and irrationally drawn and above more, no reply to our complaint is being received from you.

On visiting Airtel website, we have come across another three email IDs i.e., Content.[protected]@airtel.com, [protected]@robi.com.bd and airtel.[protected]@robi.com.bd to whom we are also marking copies of this communication trails with a request to please, take cognizance of our Complaint lodged as per our trailing email dated 11th August 2022 and resolve it on merits of the facts stated therein at an early date.

Looking forward to hearing soon in the matter!

Regards,

Upkar Singh
Mob: +91-[protected] & +91-[protected]

Cc to: (i) Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com
(ii) Content.[protected]@airtel.com,
(iii) [protected]@robi.com.bd
(iv) airtel.[protected]@robi.com.bd
for information and immediate necessary action, please.

On Sunday, 14 August, 2022 at 10:49:31 pm GMT-7, Upkar Singh wrote:

TOP PRIORITY, PLEASE

REMINDER - 2

Airtel India,

We are really sorry to write that our reminder dated 13 August 2022 has failed to get reply to our complaint regarding excessive billing lodged vide our below email dated 11 August 2022.

The due date for payment of the bill under dispute is[protected] and we wish to pay the bill by the due date. Our payment record is testimony of the fact that we have never delayed the payments and waited for the due dates rather made the payments immediately on receipt of the bills.

We, therefore, once again request you to please, send the bill for August 2022 after making the corrections as pointed out in our complaint dated[protected] immediately enabling us to clear it off by the due date.

Until our complaint is addressed, please, note that we will be constrained to withhold the payment.

We are marking a copy to the Appellant Authority.

Looking forward to hearing soon in the matter and thanking you in anticipation!

Regards,


Upkar Singh
Mob: +91-[protected] & +91-[protected]

Cc to: Appellate Desk: Mr. Manish Kumar; appellate.[protected]@in.airtel.com for information and immediate necessary action, please.

On Saturday, 13 August, 2022 at 10:52:34 pm GMT-7, Upkar Singh wrote:

TOP PRIORITY, PLEASE

REMINDER - 1
Airtel India,

We invite your attention to our below email dated 11 August 2022, reply to which is still awaited. Please, reissue the fresh Bill for August, 2022 after making the necessary corrections as pointed out in our below email to enable us to make its payment by its due date i.e.[protected].

This reminder may be attended on priority, please.

Regards,

Upkar Singh
Mob: +91-[protected] & +91-[protected]

On Thursday, 11 August, 2022 at 11:03:13 pm GMT-7, Upkar Singh wrote:

Airtel India,

We are surprised to receive hefty Airtel Bill for August 2022 for Rs.2, 526.98 by adding unauthorizedly and arbitrarily the one-time international roaming and usage charges amounting to Rs.1, 343.50 plus GST thereon.

Please, note that we are having Infinity Family Plan - 798 for mobile numbers [protected] & [protected] and not beyond that. We have neither opted for international roaming pack nor used international roaming facility. Ever since, we left India in the evening (around 4:00 PM) on 10-July-2022 for Vancouver Canada, we have neither made any call nor accepted any international calls including from India from these numbers nor made usage of the allotted data. Rather, since then, we have been keeping cellular/mobile data/data roaming etc., Bluetooth/ other wireless connections- personal hotspot, Bluetooth tethering etc. on our both the cell phones in OFF mode. So much so, we have not sent any short text messages, only receiving it, which is permissible as per the infinity family plan being availed by us. Wi-Fi feature remains enabled, always.

So much so, we contacted your representative at 121 from Cell No. [protected] on 1st/2nd July 2022 at 4:34PM and held long discussions for about 41 minutes 48 seconds, when we informed him of our planning to go abroad on 10-July-2022 and inquired from him for any lower charges plan for using our Airtel connections only for receiving short text messages while abroad from India. He informed that no such Plan was available and further suggested to carry on with the present Infinity Family Plan abroad but keep the mobile data/ roaming etc., OFF and not to attend any incoming call or make outgoing call to avoid international roaming/usage charges. He further clarified that incoming short text messages were covered in the current plan attracting no extra charges and that would serve our purpose of carrying the Airtel connections abroad. We believe that you are having system of recording the discussions and as such, you may verify the discussions held with your representative.

In the light of the facts and circumstances as explained above, please, reissue the Bill after making the necessary corrections immediately enabling us to make the payment before the due date. You can look at our past payment history which is testimony of our fair dealings with Airtel. We have never committed any default but at the same time have never accepted any wrong billing.

Further, it is noted that there are two different Operators, Rogers-Canada for +91 [protected] and Bell-Canada for +91 [protected] in place of Airtel in Vancouver, Canada. Why so?

Looking forward to hearing soon positive in the matter and thanking you in anticipation!

Regards,

Upkar Singh

Mob: +91-[protected] & +91-[protected]

With reference to airtel service request no 41-[protected], I had raised this request on 03.09.2022 regarding some issue with my DTH connection. It was estimated to be resolved by 11.30 am on 05.09.2022. Even after repeated followups with Airtel, no one from their local team followed up with us. We had to chase down the local area engineer who kept saying that he will come to check out the DTH connection but he never came. TAT for resolution elapsed and still there was no response from the customer care. We had to get a local repairman look into the issue.
Airtel network and their customer service is utterly unreliable and their attitude is indifferent to their customers. They claim that i am a platinum black customer and this is the kind of service offered to me. They are very unprofessional and the whole experience was very disappointing.

Actually i had recharged wrong number i want to cancel recharge and retrieve money asap
Wrong no recharged[protected]
Money 239
Transaction I'd[protected]
I had sms too on 51619 but service was blocked

My wife requested for SIM change for airtel prepaid number on Saturday Sep 3rd 2022 at 11:45 AM in Airtel office Mathikere Bangalore, since there are frequent signal issues with existing SIM. They took Rs 50, Aadhar card copy and photo and provided a new SIM and said that new SIM will be activated after 4 hours and old SIM will be deactivated. This did not happen even at 5 PM. We again visited Airtel office at 5 PM on the same day. They said there was a technical problem and before night new SIM will be active. We checked on Sunday (Sep 4th) morning and found that still old SIM is active and new SIM is not working. We visited Airtel office again on Monday morning. They said they escalated the issue and it will surely get rectified by end of the day. Finally today morning (Tuesday Sep 6th) they re-took the Aadhar card picture and photo and again raised a new request for SIM change. Even now (nearly 5 PM) old SIM is active. They say until old SIM gets deactivated new SIM will not work. They are still checking on why this problem is occurring. Why Airtel is not able to resolve a simple SIM change issue? Why we need to visit office 4 times for this simple reason? There is no way we can raise a complaint with Airtel customer care as well. They are saying only this particular number is getting stuck. Please help in resolving this problem. We need the new Airtel SIM to work properly without any further delay.

I visited Airtel Store in Yelahanka (8821) today to request help on my postpaid SIM that just died for no reason. They told me that the SIM is damaged and that I have to pay Rs. 50 to get a replacement SIM. After this, they followed the procedure for a Lost SIM (took my Aadhar, Photo) and forced me to pay Rs. 50 even though I had not lost the SIM.

I am an Airtel customer for over 20 years and have 3 postpaid connections and this is the treatment I get for giving them over 30-40K per year. The staff was rude and didn't really care about helping a customer. They looked like they are doing me a favour. The Store Manager (Syed Saif) was curt and rude and did not even bother to listen to what I have to say. He was having 3-4 parallel conversations with others and there was chaos in the store.

The token system was not working because it was not even on. We were forced to jostle each other to get service. It is no wonder that they are losing out to other providers. There is sufficient choice in India and there is no need for us to stick to them any more.

Date of Incident: 6/9/2022
Customer ID: [protected]