Airtel Complaints & Reviews

I got a message like i have used the onmble_cntst service which I have not opted for .please cancel this service and re the amount

I have been charged re 1 please cancel for ONMBLE_CNTST

Recieved this message "Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789 " but i didn't activate or use any service like that.

Sir while paying amount to my uncle i earned reward in GPAY, where i earned free sim delivery and free 2GB Data from airtel company within 24 hours. yesterday due to connection issue we havent recieved any calls and airtel company claims they have called.

Mr. G S Jyoti ([protected]) says GET THE SIM FROM G PAY ONLY AND WE WONT GIVE AND IF YOU WANT PAY THE MONEY AND GET THE SIM.
this is not the right way to treat customer. AND ALSO CLAIMS COMPLAINT WHEREVER YOU WANT I DONT CARE. this is the words i have recieved from this Number.
Please let the issue get cleared soon

Hi Sir,
On 30 August at 1.36 PM I wanted to add money Airtel payment bank 5000 rs on Airtel wallet but my payment was failed that time but money deducted from lazypay debit card! It was successful payment from lazypay debit card but not reflect my 5000 rs on Airtel payment bank wallet!! My lazypay transaction ID is- TXN[protected]! My Airtel payment bank register no is-[protected], register mail ID is- [protected]@gmail.com. Description bellow I share few screen shots for this related. If I not got my money within 2 days without suicide I have no option!

Name - nandani gupta
Email id - [protected]@gmail.com

Transaction id -[protected]

Transaction date - 13 aug

Refund initiate date - 23 aug

Refund refrence no. - 75503722236017983705198

Isi transaction id pr 7680 ruppee ka transaction amazon pr hua tha flight book ke liye isi id ka refund ek person ka ticket cancel hua uska refund aana tha jo abhi tak nhi aya h soo pllzz 4679 ruppees refund kr de mere airtel bank account pr jab booking kiya tha to vo airtel wallet ka card tha ab vo convert ho gya h saving account me islye vo card band ho gya h soo pllzz mera paisa saving account me refund kr de

Airtel — i am complaining about the wrong recharge done to another number by mistake.

Mr. Jyoti Prakash
Sept 3, 2022

I have accidentally recharged a wrong number ([protected]) instead of [protected] on 3rd sept, 2022 via paytm. [protected] belong to my father.

Recharged amount - 455 rupees

I am looking for help to claim it back.

Kindly consider my request and refund the amount to my account so that it will be of great help.

I tried to call the customer care, but was not able to resolve the issue, as the call was not transferred to service operator.

Please consider my request and resolve the issue as soon as possible.
Thank you.

Yours sincerely,
Jyoti Prakash
Mobile no: [protected]

On 29th I decided to have an Airtel Xstream Broadband connection, after confirmation from the Airtel Sales Person Mr. Bhargav (Ph:-[protected]/[protected]) we took up the plan. Please find the below screenshots as a proof. Since he confirmed there is a service in my location (#72A, janatha colony, carmelaram post, doddakannalli, sarjapur main road, Bangalore Pincode:-560035) I have decided to take up the connection he sent me Airtel link and I have made the payment Rs.4000 for Broadband+ DTH free connection. So Bhargav immediately sent the DTH person for installation on 29th, even though we denied for DTH first and to install broadband, he made us to install DTH but actually what we required is Broadband after making confirmation and payment through call and WhatsApp and waiting since 5 days. Airtel xstream service provider saying service not available. Why did Mr.Bhargav give false commitment and take our money and waste our precious time in waiting to say no service there. This could have informed us before we would have gone for another option, we would have stopped putting the DTH connection if xstream Broadband is not available.
Kindly find the below sample evidence for the confirmation from Bhargav Airtel Sales person that in our location service is there he confirmed.(if required full chat i can provide for taking action againest him)
Please refund our amount (Rs.4000 and Rs.200 installation) totally Rs. 4200 and take away your Airtel xstream DTH.


Mainly we are in search of Fiber Broadband. Our bad luck we wasted our time in Airtel Xstream due to your unprofessional sales person Bhargav.

Sincere request don't ever cheat people like this for putting Airtel DTH.

Kindly take strict action! against Mr. Bhargav (Ph:-[protected]/[protected]) he missguided us and he wasted our time and money.
If there is no strict action taken against this I am going to take a LEGAL ACTION.

Please teach your sales person some professionalism not even responding to calls. This could have gone smoothly through the call but wasted our money and time.
We have asked for a Telugu, Tamil pack for DTH but your sales person gave us a kannada pack. After calling for this issue after broadband we can change he said atlast no broadband and we have a kannada pack. What kind of service is Airtel providing to the public?
Request from the public is something and your service is something, totally not acceptable.

I registered a sim on the 5th August 2022 with one of your branches here abuja. On the 7th of same month i recharged 20GB data which i used for just 4days. 6 days after acquiring the sim, it started showing registration failure.
I have been to office where i got the sim countless times to resolve it but to no avail. Called customer care to which the attendant as at the time said withing 48hrs and it will be resolved. I called back after 48hrs and a customercare attendant said the sim is active from his end but not mine and he doesnt know why.
I sent an email to [protected]@ng.airtel.com and one Abigail Omojola replied with the issue has been sent to the appropriate network department. It's been 29hrs and no update.

I requested a new Airtel broadband connection on August 11, 2022 and we paid the activation fee. It's been almost more than 2 weeks since the connection has yet to be provided, but the landline number and all the things they have created.

We keep following the team for the activation and the team says it will take another 3 weeks to activate because the airtel box is not available for your connection, and they force us to cancel if not necessary. We chose your services because you are the best supplier in town, but thighs coming to us now is different. While choosing the services, they promised us that they would provide the service to us within 48 hours. But the answer they give is not valid at all regarding the service. Please check and provide service to us as soon as possible.

Later they cancelled my connection requested they refunded the money. Again 01-Sep-2022 they called to re-initiate the connection and paid the charges. Still no update. If i Cal they say it will be done by today everyday they say the same dialogue. Very worst and i feel they are cheating the customers.

Details:

Registered mobile number : [protected]
Place: Trichy

Recieved this message "Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789 " but i didn't activate or use any service like that.

A salesman name Sunil Yadav(his mob no - [protected]) from Mira Road has sent a person to survey at our residence Shanti Vihar for Airtel xstream dth and Internet connection . After survey he had told us a fixed amount of Rs 1500 and 1 month free and after that Rs 699 per month will be charged for Airtel xstream dth and internet connection and told us you don’t have to give a single Penny . We have paid Rs1500 online and after that they sent their Airtel employee for dth connection but they have not connected properly and we are not getting any services at all .Further that Sunil Yadav (salesman) was asking us an Rs250 extra amount for wiring at the time of connection but we refused to pay him extra Rs 250 as per his commitment. We asked him to refund our money within 2days . Furthermore, they did a false commitment of doing the work which we had paid for and was asking extra money from us and didn't provide us any proper service and harassed us. If our money will not be refunded within 2 days this will force us to go to consumer court and police station.
Kindly take a note on it. Also he didnt let us know all the plans of airtel as well as not refunded our money. As per your commitment you have still not solved our problem.

order ID is:[protected]
Customer ID: [protected]
Registered mob no - [protected]
Registered email id - [protected]@gmail.com
Alternate mob no - [protected]

Thank you,
Aditi Gupta

I have recharged mobile [protected] on 17th July 2022 with INR 2999 plan. Since then I was not able to download the soft copy from thaksapp, but was able to download other payments.

so far I have raised 4 requests and 2 were closed with no resolution and 2 in progress.
So far I have made 10+ calls to support team, each time I get different email ID to mail or will be given 48 hours of resolution time but nothing worked.
I have filed online complaint in Consumers Complaints and received 2 calls, representative does not know English and cannot even read the email.

Giving a bill is mandatory for any purchase on which Airtel is failing for 40+ days. Too much of time waste and effort on both side. Hopefully this gets resolved now.

Mobile [protected]. Airtel Jaipur Rajasthan
Date of incident: 1 Sep 2022
I have not subscribed to any VAS. I have still got a deduction for of Rs. 1. Looks like false charging. I should be unsubscribed from this VAS, and all VAS immediately. Refund me the charges. Thanks a lot.

Mobile [protected]. Airtel Jaipur Rajasthan
Date of incident: 1 Sep 2022
I have not subscribed to any VAS. I have still got a deduction for of Rs. 1. Looks like false charging. I should be unsubscribed from this VAS, and all VAS immediately. Refund me the charges. Thanks Avinash Mathur

I requested for a broadband connection on 28th July and paid 2828.46 rupees with transaction ID 1-DZT32OE in there system and PhonePay transaction id T2208291711473386162354. They scheduled an appointment with order id21-[protected] and assigned Engineer Nagarjuna ([protected]) for[protected]T08:00:00. From 30th till now, the engineer is not responding, neither there twitter support staff. I am also trying to reach out to their sales guyMurli Gowda([protected]) and he is also not responding with correct information.

It looks like a fraud case to me now.

Date of Incident : 25th July 2022
Airtel Black ID : [protected]

Description:
I had got activated IR pack just for 1 day to transit in EU countries on for 25th July (Turkey + germany) to be in touch with my family. I landed around 10-10 30 AM in Istandbul, and IR pack got activated. But to my surprise, It got ended in 14 hour at 12 AM CET time 25th July.

I used the internet to call my family and Google maps in morning next 26th July and i was charged for that, without knowing it got ended last night.

I had not known this nor was told to me by customer care which is actually unethical practice as 1 day pack means 24 hours no matter when I land anywhere the globe. What if someone lands at 11 pm at night, he would be left with 1 hour for a day pack ending 12 Midnight of Host country.

When I raised the voice against double billing of IR packs, they simply said - It's Company policy.

This is a wrong practice, and they are making money out of this.

Instead of my regular bill + IR pack = 1197+649+GST=INR 2178, I have got the Bill of INR 2950.

Solution:
1. I request Airtel to share proper bill with my regular plan bill + 1 day IR Pack.
2. They should take positive feedback to ease customer with favorable solution instead of showing back and fool customers with blunt answers.

Also, I was not satisfied with the response I got from my dedicated relationship manager (who change everytime I call), and their blunt professionalism and responses made me to request to deactivate the whole Airtel plan as in past also, I have faced low reception, Unprofessionalism service and false commitments etc.

Its not the matter of few Hundred rupees but about Unethical practice being operated by Airtel to mint money.

I was recharging a number on 22 August With the airtel app and I paid with Amazon pay. the amount was deducted from my account but the recharge was not done. I got two messages from AD-AIRINF first message said the recharge has been processed(order id:[protected] and the second message said that the recharge failed(order id:[protected]. I contact Airtel customer care but they said that The transaction ID provided by you does not belong to Airtel Payments Bank. So I contacted Amazon pay customer care they said that payment was successful from our side. So now how do I get my refund?

I have been charged continuously rupees 5 for nearly 10 days by Airtel in name of mega win contest which I never applied.it was auto deducted without my consent unless i had stop it .i want full refund is what ever money that was deducted

Unable to claim amazon prime membership...