[Resolved]  Airtel — Executive collected documents and deposit - Connection not yet given

Namaste Mr. Fernandes,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Fernandes,

This is with reference to your post dated 14 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have the same issue from the same executive. I wish I had seen this post earlier. I am located in Bangalore and bought two 4G dongles from your executive, Mr. Satish, and paid the deposit of Rs.[protected] for the dongle and Rs. 50 each as SIM card charges). He provided one dongle to me on the spot in my office after the demo, and promised to deilver another one the next day as he did not have one more dongle with him.

He collected my documents and left, and is not responding to my repeated calls or SMS to him. I would like to know if all Airtel employees are instructed to ignore customer calls and messages? If so, please take back the dongles and refund my deposit.

His name is Satish and his number is [protected].

I have the duplicate customer relationship forms that he filled up during collection of documents, as the only proof that he handed over during his visit.

I want to know when the 2nd dongle will be provided to me and the activation for both dongles.

Thanks,

Akhil V

Dear Rahul, Akhil

Thanks a lot for stating and sharing your concern here, I admit, I have similar issue with this same guy, He came to visit me at my villa and gave me the 4G Wi-Fi router and collected Rs.6741/- for the router as well as 3 months advance rental 40GB plan of Rs.2000/-. He came on 23rd Nov 2013 Saturday around 3:00pm, and promised me that it will be activated by Tuesday 26th Nov, which it never happened and I doubt it after 5 days and I am investigating through police about this guy and for your information I have gathered some info about him. Below are the details.

Vehicle No: TN 07, 4712,
Contact No's : His name is Satish and his number is [protected], Seema [protected] (KK Aircel number)(Female, she called few days back to tell me that she's from Airtel and wanted to cross if I had received replacement simcard, coz the old sim card wasn't activated and so on, but I doubted her and try to cross check with her, but she got really scared when I took the police name and dropped the call and till today she doesn't respond) and I have a landline number too [protected].

Further more, I have been in touch with Airtel Nodal officers and they have done all the cross check and today I got a call saying they cannot trace this person and KF communication.

Also I have been in touch with Kadugodi Police concerning the same,

Further, I'm investigating JUSTDIAL company too, coz this guy called me after I called Justdial to enquire nearest broadband and internet providers, usually, Justdial will take your permission to send your called number it internet providers to contact for connection. So, I will approach them to give me the logs of all the call I have made to them for info and also my numbers they have shared with others. And also I know this KF communication held by Satish (the liar and the liars) had registered with JUSTDIAL. I will investigate this.

Further, I'm using the help of the Bangalore Traffic Police help to track down the details of his two wheeler vehicle number.

Please contact me or keep in touch for further discussion on the same.

Peace be with you

Kevin.

Dear Airtel,

Are you listening? You now have 3 people who have been defrauded by the same fellow using your name. There may be many many more who have suffered at the hands of this cheat. Should you not take moral responsibility, help stop this fellow, and help people recover their lost money?

Dear Akhil,

Thanks a lot for your response to my comments, Honestly, I don't think Airtel will take action until we together sue them and call the media for all this mess, it is a Airtel brand and product which this guy has used and as per TRAI rules & policies every telecom service providers in India must collect all kinds of documents from it's subscribers whether it's Individual, Retailer, Agencies, Distributors, Channel partners and even the third party dealers who buy Airtel products for their profit and business process.

Today I have the Circle Inspector @ Kadugodi Police Station and I have given all the details to them, which I am investigating from my side, I have gathered more info on this guy.

Furthermore, I have received a courier from the same guy yesterday @ my villa and the securities have handed the courier to me and I opened and I saw that he has sent me a new Simcard for my 4G LTE wifi router to use the connection, But, I have not used it, somehow there is something about it too, I don't want to get unwanted bills to my address and I don't want these Airtel people to get smart with me to ask me to pay their bills for this particular simcard.

If you would like to share some details about this guy and need more assistance pls contact me.

In His love
Kevin.