AJIO Complaints & Reviews

I had ordered trousers at Rs 804. To get this price I ordered few more products so that I could get extra 40pc off. Then I got an email saying that product has been cancelled and refund has been iniated. And if I want to order the prodcut then I can order it again. Now the price of the product is 1400rs online. Why will I but at a higher rate and ehy was my product cancelled when it is available for sale online at a higher price. They are completely fraud. All the price slash is just there to fool customers. Highly disappointed.

I had purchased a track suite from AJIO on[protected] and on[protected] i requested return of this product as it was tight in my under arms. So I returned the item and its almost 2 weeks passed and I have not yet received my refund amount.
My Order ID FL85654748. Attached image is of Delivery Challan received from Delhivery for return.
I am mailing AJIO company daily about refund; they are just telling that in 1 or 2 days my query will be resolved. Its almost 2 week passed now and i am yet to receive my refund of 1089Rs respectively.

Your order with id: fl86724394 has been placed successfully. We hope to deliver it to you between 20 nov to 21 nov. Once packed & shipped out, we shall keep you updated on the promised date of delivery. This was the message i got when i booked the product but today i recieved that delivery was rescheduled, i ordered the product as the birthday present for my friend but im totally disappointed with your delivery partners... Pathetic service... I wont recommend to any of my community from now to shop on your site

Hi team,

I had ordered for 3 shoes on ajio product id is - fl84295981, i ordered it on 6th nov, 2018, and per their policy you cannot cancel the product once it goes in shipping state which happens the very next day however the delivery date was 7 days later which is 13th nov, 2018, i called on 7th to cancel the order they told me to wait and cancel it after i receive it, i waited till 13th and dint get the product, i called their customer service and spoke to them about the same the girl couldn't understand hence i asked for the supervisor later he came n spoke to me for 12min only apologizing and telling all the scriped lines he promised me he will call me the next day and give a update which he failed to do, later i called the next day and they wanted me to repeat the whole story again so i asked them to read the notes put by the previous supervisor however to my surprise he hadn't put this shows how careless and casual they are towards the customers comcer, i wanted my money back as i paid through my credit card. However i have made several more attempts to call them but they just ask me to wait as they themselves dnt know when will be the delivered to me. I need my money back.

I had raised one order #fl83065823 on 21st-oct-2018.

My son, he is 5 years old i had ordered 6-7 years old age range product for the comfortable fit but there was 2 of the products (1. Stripped shirt with patch pocket 2. Checked shirt with flap pockets) where size not comfortable as the other (Rest of the shirts) sizes are very much comfortable.

So i tried to exchange the product for the first time with the bigger size but again one more disappointment was there, according to the executive exchange for kids cloths are not available as per policies.

But on policies page, according to ajio itself no where is written that kids fashion apparels can not be exchanged. I am attaching the screens for your reference.

I dont need any clarification about your policies why nothing is mentioned. Here i need these two things to be exchanged with the bigger size (7-8 years) only. Stock was there. I write one email with them as well. Noone is responding on that email too..

Regards
Vikas arora
[protected]

Sir/mam, i ordered a clarks formal men shoes from ajio. I got wrong size so i made exchange to that shoes.in exchange i got fake shoes which is not even copy of that shoes. I have made complaint many times to ajio. They are saying they can do nothing with this and giving excuse they got non ajio product in return. Order no. Is — ex01194026.
I am a student and 2800/-is a hige amount for me. I want fair investigation with this and resolution.

Ordered 4 items from them which they sent through xpressbees (Another fraud company for whoom i have already raised complaint) but the items were never delivered and were being sent back coz of their stupid courier company, i spoke to them on phone to ask them to intervene and get those parcels delivered instead of cancelling them as i used my coupon deal and got a discount code and those items were out of stock now, but their staff was so unhelpful and were infact laughing at me and when i insisted to speak to their supervisor, they connected me with guy called pradeep but even he made false promises and told me that he will send mails to courier company and would get back to me but he never did... Pathetic company.. No regards for their customers and their promises.. Order no - fl84815241

Dear Team,

I am writing this mail to you so that you will know what was happened to me in last 4 days.

I have order u.s polo slim fit shirt first time on ajio with order Id-FL85034701. In the order tracking after confirmation it was written your order will be ship before 22nd October 2018. But after calling your customer care again and again they have no clue why my order was not shipped. They were saying me on call if you want you can cancel the order, if you want please audit the call records. I said your promise date has been gone when I will get my order so they said we need to two more days.

I have order same from amazon on same date 20th October and all my order got delivered and your services are worst.
I will not recommend anyone to ajio and write my experience on twitter and social media handle about ajio worst experience.

I have cancelled my order from your site as there is no value to customer, fake commitment of dates and you guys have not even compensated anything if the delay is from your end. Your competitors are way ahead they compensated me extra discount or cash back if same thing happen to me through there site.

Worst site no value for customers worst customer service

Regards

Nimit Awasthi

This complain is regarding my order which i placed on 26th september 2018 for 7 items after ordering i immediately cancelled it. And now its been more then 15 days my refund has not been initiated to me by ajio online shopping website. And inspite of my regular follow up my refund is not been initiated to me. And there is poor services which they provide as there employees dont give us proper feed back. Now help me with my refund and i also need compensation from ajio. This my request that this complain should be taken in a higher priority.

From, shankarprasad
S/o r l narayan
Ward no 04,
Sri rama block, krishnarajanagara town mysuru district, karnataka
Pin-571602.
Mob: [protected].

I need to raise a complaint against an order which i have placed in online shopping application : ajio on 15/09/2018 order no: fl80412769 worth of rupees 2, 803.3 below are the details.

I shopped a product of 2items. Men clothing...

Placed an order on 7th september informed will be delivered on 11sep still no tracking details. From 11th september the customer service informs me will get back within 48 hours however no update. It's been 11 days and still unaware where the shipment is. I'm requesting for refund no reply on that. Complaint com[protected].
I also got a call from supervisor who informed will call back however no reply.

AJIO Order with ID: FL[protected] Ordered on May 26th, 2018

Order Delivered on June 2nd, 2018.

I placed an order for 6 AJIO Branded Shirts, from "www.ajio.com"

I received delivery in a completely damaged Cardboard Box. As soon as I received this damaged and partially opened box, I contacted AJIO Customer Care and raised a complaint stating that I have received a completely damaged box and it's partially opened. And also I said that I am not accepting the delivery as I fear if any items from the box is missing. I could see that External Tapes were used on the Box other than AJIO Branded Tapes. It was visible that the Box had been opened during the Transit.

The Female Executive I spoke to confirmed to me that "I can accept the delivery and if any items missing from the box, they will surely refund me or send it again to me"

After delivery when I opened the box, there were only 4 Shirts out of 6 Shirts ordered, as expected.

2 Shirts were missing in the Box. I registered a complaint with Ajio with Complaint number COM02311242.

Finally, after calling and following up with AJIO Customer care for more than a month, they finally send me Email, stating that "ALL ITEMS WERE DELIVERED IN INTACT CONDITION". I was shocked to see this e-mail and contacted customer care again. They say that they are helpless and transfer the call to Supervisor. Later the supervisor also says that they are helpless and transfer the complaint to the Grievance Team. In the End, the Grievance Team also confirms that "ALL ITEMS WERE DELIVERED IN INTACT CONDITION".

Ajio Customer Care team makes us feel Helpless, as they are very aware that I as a consumer is not able to do anything or not able to prove my side. They say they have proof that "ALL ITEMS WERE DELIVERED IN INTACT CONDITION", but I repeatedly told them that I received damaged BOX, but they do not accept and Hang up the Line

Kindly help to get my refund.
[protected]

I have requested a refund for a product that i have returned due to size problem
Order id is fl78034313
They said once pick up will be done they will refund me
Bt after sending several emails they are just saying that it will take time
I'm fed up of their excuses
They are seriously pathetic
Worst customer service i have ever seen
Now i can't wait more
I just want my money back
It's really bad that such a big company has worst customer service

I have ordered paper bag waist pants with order id fl78034313
The material was good
I returned it back due to size problem
Company told me whenever product will be picked up they will refund me on or before 12th september
Pick has been done
They r not returning my money
N whenever i email the customer service they say we have raised a complaint
Never got this type of service
Other companies have a better service than this
I'm really fed up of sending them email
Now they are saying to wait more
They have only a big name bt customer service is worst

This is with regards to the Order:FL74374493 which I had placed using Store credits of 799 and net banking of 300. The order was processed, however, on delivery I was asked to provide 800 to the delivery guy stating that the store credits weren't added. On calling customer service, they questioned me instead and accused me of not using store credits.

Well, here's the thing, my order was processed which wouldn't have happened if the complete amount wasn't paid for. The app shows paid in complete too.
However, the only resolution I was given was that I need to pay up and then redeem the 799 later/get it transferred to my account.

Secondly, the larger issue here is that I the supervisor who received my call on escalation was rude and upon asking for an email on the details of what happened, refused right away and said that she would just provide an alternative in the email. She refused to inform in the email that Ajio did not credit the store credit to my order and put the blame on me. Following is her email:

:"Hi Bidu,

Based on our telephonic conversation. Unfortunately, we will not be able to adjust Store credits against the Order ID: FL74374493. As we don’t have an option to modify payment once the order is confirmed.

Having said that AJIO Store credits has lifetime validity which you can use in your future purchase or you can also transfer the amount in your Bank A/C. Inconvenience regretted.

And you had last conversation with champ Mona H.

You can always give us a buzz or shoot an email for any other questions.

Happy Shopping!

Saba Banu.

AJIO Customer Care Team

Email us @ [protected]@ajio.com | Call us @[protected]

Download and check out the AJIO App on Android-PlayStore and iOS-AppStore !

I had placed an order on 14th of august 2018.
Due to their own internal error on the ajio app, order didnt get placed but my amount got debited from my account.
Now they are refusing to refund it and giving me the whole responsibility of their mistake and telling me to communicate with the bank.
This is so unprofessional and frustrating.
It has been the worst experience shopping there.
I need refund from you asap.

I haven’t seen such a terrible service before by any of the well renowned online sellers. The worst service provider ever ia "ajio".

I purchased a jeans which is a unfit for me and hence i wanted to return it back. I placed a returned request immediately on next date and since then no one is coming to pick the product back.

I am continuously calling the customer care executives but they are giving me unrealistic...

I had returned the product to the ajio (Online shopping site) but did not get refund. I have raised complaint many times and exchange mails about this, they replied, they have initiated but i never got my money in my account. They asked for my statement 2 to 3 times after interval of 20 to 25 days so i shared with them my statement. I had raised complaint regarding this in my bank also as ajio suggested, my bank replied their is fault from ajio side. I told with ajio but they just do not want to return my money and saying same thing. It's being two months now but still the condition is same, i haven't received my money back.

Order num fl64694952
New way of looting customers... I ordered 4 items for which 200 credits were used. But when i returned one item they debited my 200 rs and added to ajio credits which is not right.. So i was supposed to get a refund of 428 but i got only 228. So 428-200 =228. Why should the credits be applicable only on returned item it should be divided equally among 4 purchases... So i lost 200rs.. And they cant even give proper justification... I dont want any store credits... I need the same refund as it was debited from my bank account.. Frauds never buy from here..
I spend approx 1712 for this particular order as per the receipt which was debited from my bank account
1. Off-shoulder shirt with overlay panel-428.67
2. Heeled sandals with criss cross straps 461.67
3. Denim dress with belt 593.67
4. Sweatshirt with lace-up detail dress 428.67
The above calculated amount comes to 1912 from this 200 credits were deducted and so i had to pay 1712. But while refunding why only 228. So 4 items for 1912-200 =1712 so one item refunded of amount 428.67 why 200 it should be 50 credits per item.. So you should have credited[protected] to my bank account. Please refund my money.

Haven’t seen such a useless app and such horrible executives. The worst service provided by any app. My order number is ID 02577170. I returned a pair of pants on 15th July. The pants had been collected but the refund has still not been generated even after 20 days of constantly calling the customer care. The last date I got for the refund was 1st August and today on the 6th when I called them they still said we will look into the matter. I apologise for using the worst app in this world. Would should be done now?? When am I getting my refund???