AJIO Complaints & Reviews

Hello There
Myself Ajay Singh Nathawat from Jaipur.
I have ordered 3 t-shirts and 1 shirt from Ajio.com. The have placed on 1/7/2018.My order id is FL62126997 There was a All over print shirt which i ordered a with them.I don't like the fit so i want to return and within a hour i have raised a return complaint against the shirt.and next day the delivery boy come and said ...bhaiya there is no tag in it and i can't take it right now...at that point of time ..i have noticed that there is no tag...and he said ..this thing happen many time..so please raise a complain...they will give me instruction ..and then i will take it..that's what the delivery boy said...Now after talking to Ajio thru call and mail..they are not accepting my return...i am talking to them since last 15 days...and still they are not taking the complain seriously...the shirt price is 1800...and i have no interest keeping that shirt...they are not understanding that ...what i will do with that tag...i have raised that complain within a hour after receiving it..and next day the delivery boy came..its not like after 20 days after wearing i am complaining about it...i know that i have received any tag with the shirt...that's why i am complaining about them..there is no fault of mine..they are saying that they have checked there cctv footage and ...and found that there is a tag in it...and i am asking them to send me the cctv footage...so they are saying ..sorry we can't do this...at last i want to tell.. there is no fault of mine...i have not received and tag with the shirt...i want you to solve this problem as soon as possible.

Thank You
Order ID - FL62126997
Date of ordering - 1/7/2018
Name - All over print shirt

I have ordered jeans online through ajio on 8june 2018. Initially i made order prepaid but when i get back to order details in ajio app payment unsuccessful was written over there. But payment was done and money was debited from my account. When i contacted to customer service they told that they have received payment and payment will be credited back till 12june. Today on 16 june i received a mail regarding the same and they said that money is not received by them. But i have the statement of my paytm account stated that amount has been paid for the particular order id.
Afer taking to customer care executive on 8 june i decided to make the same order cod (Cash on delivery). So i have paid twice for the same order.
Ajio says that they have not received payment. I m attaching screenshot of the payment details having stated that i have paid cod and prepaid on the same order id fl59193418

I ordered a plazzo and kurta and I did not receive right product and the order which I received is defected. I raised a complaint regarding this but I am not getting any resolution from customer care . it's been almost 2 weeks and I am only getting messages that attempt was unsuccessful. Also every time when I call customer care they hung up on me .

I ordered products from ajio.com (Order no.: fl[protected] which was to be delivered by 4-06-18. An attempt by the delivery guy (Rajindera kumar) was made on 05-06-18 and i wasn't available to receive the order. So i called the delivery guy to check up on the order and he stated it my mistake that i wasn't available to receive the order he will not deliver the products as he sent them back (Without making total number of attempts) and rudely told me to complaint wherever i can about this issue.

Complaint (Id - com[protected] & order id - fl53498671
I purchase online products from ajio and then i returned because they send the wrong color.
I requested them to refund my money, but even after 20 days they are not returning the money. I have communicated with ajio customer care many times and each time the time line is extended without any resolution.

They are making the excuse which is very hard to digest, just don't have the intention to refund the amount.

I purchase online products from ajio and then i returned because it was not like he did the show. Also then the product is also late. I also requested to refund my money. But nowadays i have come to have two weeks but the time is giving time, more time is being extended. And when i asked for money, without asking without asking me, my money gave my appeal credit. I request that my complainant will be seen soon and i will be compensated for my time along with my money. So that no one should face such a problem. Executive are taking compliments on and the complaints but have not yet complete one.
Thanks

Ajio Team,
The order Number is #FL42331745

Return was initiated on your app on 9-May-2018. Since then it has been more than 2 weeks and no one has turned up to pick up the product.

I have received 3 calls from your customer care, one on 20-May-18 and two calls on 19-May-18.

Each time the person at customer desk has informed me that your logistic team is not having the complete address.

In spite of them having delivered the product at correct address they claim for pick up they don't have correct address.

Help me understand how is this even possible?

Anyways, I have verified my pick up address 3 times on call and once again on mail written at [protected]@ajio.com

However, there is still no response from your end.

It is such a pathetic service you guys have provided. Highly disappointed.

Hi
I got my product exchange as the original product was damage n the size was big.

So got the product exchange the delivery boy took the old products n replaced with
Correct size on monday 9/04/2018.

I just happened to wear today n to my surprise the sandels got damage in just
One wore
Hence i need my money refunded
Not happy with the product.

Regards
Theresa
[protected]

Hey ajio. Let me assure you that this is the first time i received a fake and different product from ajio or another online website in that case. I ordered puma salz sneakers and to much surprise and frustation i received ladies footwear (Chappal). I need the product to returned and the money refunded at the earliest. Details of person delivered the order: ‭+[protected]‬.

My registered email id with ahibo is [protected]@gmail.com. The problem is they promise something and do something else. I ordered few products together and the delivery was supposed to be completed by friday, 23rd march, but they did not. Hence i spoke to customer care executives on a regular basis from friday, 23rd march until 27th march. During this time they made several promises but never delivered the products. The delivery agents make fake delivery attempts and send back a message saying that they tried to deliver the products. Everyday they say they will come and no one turns up. The complaints team supervisor promised that the products would be delivered within 27th march and that they would follow up personally, but no action was taken. Absolutely the worst possible customer service and negligence from the complaint team

I have made an order yesterday y the credit amount recieved after returning the first order. The
New order no-fl41955486. Bur am unable to trace the details on my ajio app. Pls check and suggest about the same and get it delivered to the new address provided of bangalore. But today the customer care is saying the order is not processed and the credit amount which is debited will be forfeitted in my ajio account but when till 23rd march. Y.. They will wqste my 6days and that too because of their technical gliche why would a customer will suffer.

I ordered canvas all stars from ajio order id fl40342079 and found that they aren't original i'll upload pics too the original ones have a star inside o of logo converse and they were delivered in dirty condition seemed like used product. Really disappointed as they are selling fake products. And i ordered one more bag from them too and it was packed in a small box and it's shape was messed up too and due to this the rain covered with the bag felled somewhere and i didn't received a full product order id we delivered your ajio shipment, order id: fl40339287 their packaging team is useless doesn't handle products with care at all.

Hi,

I had placed an order with ajio - [protected] on 9 jan with cod - 2387 rupees for 4 items. I received the order today. To my surprise there are only 2 items in the parcel however i have been charged for full amount 2387. Even the packet looks like tempered and there's no invoice too. I kept calling ajio support but they said they can't do anything unless delivery status is updated and will take 3 business days.
This is ridiculous. Worst services from a brand like reliance..

I want either my 2 of the left items or money back. Please look into it asap.

I ordered a track pant on ajio website in the month of November 2021 and returned the order as the quality of the product was not good and now its been 4 months but still I haven't received my refund amount I raised so many complaints on their website but still they were not able to solve, this is so much inconvenient, I request you to kindly raise a complaint against Ajio and please help me to get my amount

Thank you!

The product was not delivered as per the description given on the website. I received the top without the attached camisole and after a month of follow-up, they said the top wasn't attached with the camisole and the description given on the website was FALSE, and what they did afterwards was crediting me 150 store credits which I never asked for. Highly, irresponsible team. Cannot be trusted, very poor quality items and very ineffective customer care team

Return request of order which i have raised 15 days ago and i have not received any call or message for pickup.
All i am getting is the text message that you pickup has been failed do you want to reschedule it.

I have raised concern and complaint about the same but i am not getting acknowledged for this also. This is so frustrating, i will never recommend anyone for this eccom. Very poor services.

I ordered three items from ajio. They sent me some random item and so i complained. All they did was to ask me to exchange. So i patiently did. After which they sent some other random item. I sent the pictures of what i ordered but there was no response but "there is no mistake from our side". So i decided to just return and get refund. It's been a month and they still havent given my refund. There have been a series of complaints and the customer care is worse. They speak random stuff that comes to mind and hang up. 1. "check your account again and again". 2. "call paytm customer care because we've done our part", after i told them that paytm has rejected their claims, 3. "money gets refunded to ajio wallet (Like its a thing)", 4. "send the wallet statements", 5. "payment's been pending from our side, we'll get right into it", 6. "check your bank account. Sometimes it gets refunded to bank?!!!"

My order number fl34742801 dated 15th october was shipped and a date of 23rd october for the order to be delivered is specified in the message. I have been receiving a message from delivery / ajio that my address is not correct. I corrected the address and sent it back not that my previous address was incorrect but i still did it. Now i get another message saying they could not contact me and i have not received any calls. After reading others experience i feel that this is just a way of delaying things and making a base for putting it on the consumer/customer. Smart way but people are smarter.

My address is mentioned in ajio and i have stuff delivered earlier too. My phone no is [protected] so pls call anytime even at night i will answer. Their customer care number does not exist

My order id.. Fl33426728
I was order kurti with attached jacket ajio send me only kurti not jacket... When i complain regarding this they said me to take refund... Why i take refund i want full product which i ordered... They said they dnt start missisg product send services yet... Why customer bear... I want complete ordered... Please take action against this...

I have order 5 item from ajio in month of july they haven't delivery till 18 aug when i email them they cancelled it without reason and after reading comment i am afraid are going to refund my money pathetic and worst customer care and there service. Seems i[censored] planning to purchase anything for a trip then better go for amazon or myntra now i understand y this online site are famous among public. They are trust worthy. No more order from this local sites