AJIO Complaints & Reviews

I placed an order on 1st july 2019, order# fl[protected] (4 items).
I didn't receive my order, yet i received an sms stating that it has been delivered. Then i contacted ajio customer care and they raised a complaint and said the problem would be resolved within 2 days. Its been 3 months and i still haven't received any information or response regarding the complaint.

I did not get the product in hand and the delivery message was fake. Ajio team informed that they could not find the solution and also wants to close the issue because they say they are not responsible. I just want my money back.

You have been bringing a shame on your business and i hope it should not go down due to your # customer service. I have been meaning to post all your "scams" in all the available "forums" from now on and i have attached a sample for you guys. Make sure to take a note of it.

Thanks for wasting my time and energy and loosing a privileged customer.in case your team has any shame left then make sure to work on the refund status and revert asap.

Are you a brand even?

I had raised a return pickup on 13 september, they mentioned they will pick it by 17 september, my return id is rt14239122 and order id is fl[protected]. When i called customer service there is no response from them. I mailed them and called ajio customer service multiple times they don't even care about their customers. No response from them. Worst part is they don't consider my complaint. Today 27 september they didn't even try to respond to my issue.
They need to pick my order and give me a refund.

Pathetic service and very bad service. I have never seen this kind of service till now... Fake promises, fraud site

Its been more than one month and i have not received any update :
Order # ex[protected] (Refund still not received)
Order# ex[protected] (Floral print top with extended sleeves) - i have not yet received the exchange. I want large size (Refund still not received).
Order# rt13625592rt[protected]Boxy top with bell sleeves)- not yet picked up, i want to return this top. (Refund still not received)
Ex[protected]/rt[protected]Floral print t shirt with ruffled sleeves)- top is not yet picked up for return and also not received exchanged top large size

I need refund for all these tops.

I have order shoes they came with different size 6 and 7 of a pair without tag... Then i file returns on the same day. Then when delivery man reached n he denied by saying ajio have to send us the mail of no quality check... Its been a month and we cant talk to there customer care executive and they are not replying for the mails. Order id #ex[protected]

I had ordered a few items fro Ajio on 8th July . Majority of the items(5 items) were not delivered to me.The latest date was 16th July. Till date Ajio has not refunded my amount, despite the fact that I contacted them so many times. I called them at least 7-8 times and even mailed this issue to them 10-15 times. Till date they keep on telling me that they'll resolve the issue within 2 business days.They are saying this since July. They have not sent the items which is so wrong but what is disturbing is that they haven't refunded my Rs. 2038.4 which I had paid through Phonepe. Their items never reached me and were directly sent to the warehouse. Now even their customer care is not available as it says that I have reached maximum attempts to contact them. I am beyond disturbed by their behavior and regret shelling my money out to them.They have repeatedly closed my complaints and raised new compaints along with new complaint numbers.
Latest Complaint Number provided by them: COM[protected]
Date of transaction : 8 July 2019
Mode of payment : Phonepe
Amount:Rs 2757.2
Amount of the goods not sent: Rs 2038.4
Order No: FL[protected]
Shipment ID:[protected]

I had placed an order with ajio on 6th september with order numbers fl[[protected]]. I had placed a return request on some of the products on 6th september. The products have still not been been picked up and i keep getting alerts saying that the pick up has been rescheduled. Even after repeatedly complaining on this situation and updating phone numbers. (Complain id - com[[protected]]. Even if i have not placed any reschedule request and waiting for an update from ajio team. I am getting all incorrect emails that they have been reaching me where as i have not got calls on any of the numbers registered and no attempt to pick up has been made. Its more than 10 days on this. And i don't trust that ajio is making any proper response to solve my issue. I need an immediate response on this on my number.

I placed an order for around rs. 4300 on 26/08/2019. It got delivered on 2/09/2019. Both of the articles looked very old and worn out. One of them even had stains. They were not worth even 200-300rs and were sold for around 1650 and 2650. I tried placing a return request but wasn't able to due to some glitch in their website. After a number of emails a return request was finally placed. I got a message on 3/09/2019 that they would be picked up that day. But late in the evening i got a message that the request had been cancelled. The same thing happened on 6/09/2019. I tried complaining about them on twitter, through emails, phone calls but to no avail. They have done the same thing to a number of customers. I was shocked to see the number of complaints about them on twitter. They are not refunding people, delivering worn out articles, not letting people return them, etc. Please take the necessary action as soon as possible.

I had placed two orders with ajio on 6th august & 31st july with order numbers fl[protected], fl[protected]. I had placed a return request on some of the products on 6th august. The products have still not been been picked up and i keep getting alerts saying that the pick up has been rescheduled. Even after repeatedly complaining on this situation and updating phone numbers and alternate phones number. (Complain id - com[protected], com[protected], com[protected]). Even if i have not placed any reschedule request and waiting for an update from ajio team. I am getting all incorrect emails that they have been reaching me where as i have not got calls on any of the numbers registered and no attempt to pick up has been made. Its more than 20 days on this. And i don't trust that ajio is making any proper response to solve my issue. I need an immediate response on this on my number [protected].

Dear sir / madam,

Sub: non receipt of refund amount for return id #rt14019657 and #rt14075046

For my order no #fl[protected], i had returned 2 items, the refund amount for the same were inr 419.78 & inr 353.76 respectively. It has been quite some time, but i haven't received my refund yet!!

I have received a credit of inr 0.01 in my bank account from ajio. They treat this like a joke

Request you to please have me receive my refunds from ajio (www.ajio.com)

Regards
Rohan

I purchased steve madden shoes from ajio 20 days back and wanted return and started the process online. Their courier person refused to take it and even after several complaints and calls also my return was not picked and money was not refunded. They kept saying we will do and send emails but never did it!

Hi snigdha,

Thanks for writing to us.

We apologize for the inconvenience caused.

We understand that you had issue with the return of the product against the fl[protected] as the courier person is refusing to pick up the product. We’ve gone ahead and raised a complaint regarding the same and the complaint id is com[protected]. Be rest assured that we will start working on this complaint right away & we will resolve the complaint on or before 04th sep 2019.in case of any unforeseen delays, we will keep you posted. We have also sent you a sms with due date. Today is 4th sep and no show!!! My money is lost

I purchased s size and then wanted m. I raised an exchange request and soon their delivery agent took the s, but never delivered the m product. For 10 days, i kept getting this info that it will be delivered by 25th jul, but it never got delivered. Their customer care executives do not help and just give false commitments. They close the complaint channel without resolving my issue. They are not paying me my refund even after 8 calls and hundreds of emails.

I bought some dresses from ajio. One of the products was not good so i raised a return request on 26th August 2019 but the courier boy who came to pick the courier refuse to pick by saying that we do not accept such tags. I raised a complaint for which they are keep me assuring for more that 10 days that they will resolve the problem but till date the problem not resolved. I called customer care regarding this then they assured that a return will be done without quality check but again the same person came by saying that we do not accept the tag. I am frustrated by this by requesting again and again.

I placed an order on 22nd july and received the products in week. I recieved one wrong product and one product i wanted to return since i didn like it. One product which i recieved wrong was picked up and the other didn't. I raised return request for both then i called customer care stating the same. Then they asked me to place return request for the other product and i did the same. It's been more than a month now but i haven't received refund for the product i wrongly received that was picked up on 4th august. And am now worried about the refund for the product that i didn like will also not be refunded to my account. This product was picked up on 27th august. Please hp me get my refund back

Company is a total fraud. They sent a product in shabbiest condition possible without tag in response to which ai created a return request. Pickup didn't happen 1st time since there was no tag. After contacting them and explaining them their fault, i was assured of pickup without any quality check, but to knowledge this came out to be a wrong assurance. Post that, i have made 35 calls to them in past 21 days (Actually counted from my call log), to which they responded everytime but making false promises everytime, giving false dates and information. Also, i was asked to make a repeat return request 3 times within this period, to which they gave me dates of pickup. The delivery person didn't turn up for first time, and the other 2 times, he refused to take the product saying their delivery partner didn't recieve any information regarding no quality check to be done. Currently, i am on my 36th call with them, while writing this complaint here as no other option is left.in past 2 calls, i have also talked to the manager himself (Where i was compelled to shout on him this time since the magnitude of frustration is beyond imagination). Even now, i am being given dates only without any pickup actually happening. This is nothing but a scam going on since i know 4 other ppl who faced the same issue in past 2 months. These ppl tend to deliver you fake brand products, without tags. Now, post this strategy there are 2 possibilities, either the customer accepts the product to stay away from the hustle of return and all or he asks for a return to which these ppl refuse to take the product back since there is no tag, and if they are contacted again to explain them for the problem being from their side, then they just keep giving you false dates, promises, assurances, and keep delaying the procedure till the 30 days time pd is lapsed.
So, as you all can sense, it is a scam going on from their side, kindly refrain from using ajio in future, many ppl have become victims this year. No doubt, there have been good experiences too, but then, in last 6 months, there is something very fishy going on with this company.
So, please, kindly stay away from ajio.

I purchased some products from ajio.com on 11th july 2019. The payment got processed but order didn't got placed. So i requested for refund but the ajio.com denied that they received the payment and so won't be able to refund. I contacted my bank and they confirmed that the amount is successfully gone to merchant and they have claimed it. I have contacted ajio.com numerous times showing them proof by sending the bank statement and everything etc but they are not refunding it back. Please help i am really tensed as its been more than one and half months now and nobody is helping me.

I lost my money in ajio wallet and all the account details, i had raised a complaint on 5th july, from past 2 months they did not resolve my issue. I get email from ajio stating different name that is sent to my email id, this a horrible service from ajio. They dont even care their customers, i lost my money because of them, i wasted a lot of time by believing their customer service. I need to take this to higher authority.
I want my money back.

I ordered a product in ajio by august 4th, 2019. I want to return that product but pickup men hadn't taken of this project he said to me that project and tage not attached but sir i have same product with same tage so i want to return

Order#:-fl[protected]
Itom code - [protected]
Payment type - cod
Collect -735
Description - high low a line kurta with mirror work

I bought some dresses from ajio. The products were not good so i returned it in self shipment. But i didn't receive the refund. It's been almost 1 month days since i returned the product but there is no refund for the product. Each ti. Each time when i call them they end up telling me to wait for few days or so. I purchased dresses of around 3000 rs. It became a big trouble for me. The refunding process is very delay

Hello
I have purchased couple of tshirts from ajio online website.
I have return 2 ladies tshirts due to size mismatch.
I haven't got refund of it though i have returned long ago. Soon after returning i have called up customer care and they said they will initiate the refund but they didn't do so. I kept calling and raising the complaints every now and then they couldn't help me with any thing but sorry for the inconvenience statement.
I am attaching the screen shot here.
Please help me this is my hard earned money.
I have returned 322 and 241 rs ladies top for which they didn't refund me.

I brought a super dry bagpack as there was an offer of 10% cb in hdfc which i got and 10 % or 15 % i dont remember in ajio wallet which i never received. I got a call post complaining, that once i upgrade my app i will get the credit & lower version of the app was reasons for not getting an automatic credit. Post updating it i receive an email irrespective i won't get the credit as while placing the order it was a lower version. This to my mind is strange as there was no such disclaimer.. It's highly unfair to customers and one should not promote offers on lower version if so is the case... Request your assistance with appropriate credit