AJIO Complaints & Reviews

I had picked up 4 shoes worth rs 15000 from ajio on 15th feb. Of the 4 shoes, only 3 got delivered and the highest price shoe worth rs 6000 was not delivered. Still they tagged as delivered on the ajio app. I returned all the 3 items also because of incorrect size and tampered box. All products were picked up after daily follow ups with the team. They picked up products on 1st march but till date i am waiting for refund. Customer service team only sends same messages that we are sorry, we will resolve this blah blah but nothing has happened. Only mental torture. Please don’t buy anything from ajio this is a genuine feedback.

I bot a bag for 1200, faux leather. Which is worst than a 200 worth bag. Just the appearance is good. Waste of money. Kindly send picture of the condition in two days after purchase.

The product is totally worthless.

Company is cheating with good looking website and great design but the material is poor. Worst experience with ajio.
I have bot cloths with ajio for 5k. I have decided not to purchase anything and be a part of profit for relience in future.

After visiting reliance trends, i ordered 4 items.
Out of 4, 3 is ok but a t-shirt got greater size than ordered.
I contacted firstly trends staffs, they suggested to return and refund the amount, but i don't need it.
I contacted ajio customer care helpline, they facilitated only sorry.
I need my ordered product with my choice not according to you.
Thanking you.

After trying at the stores i ordered three kurtas of size l. All the three kurtas received from ajio bear the sticker of size l. Two are ok but one of these is actually of size m. It is tight for me. Similar kurta of size l that i tried in the store before placing the online order was ok. I sent this grievance as a part o[censored]ser experience to m/s ajio. They should take back the wrong product sent by them and send me a kurta of the size that i ordered.

I had placed an online order from reliance trends store to avail a discount of rs.1000 on online purchase of rs.2499. But when i got the order placed, one item was wrong and one item was not ordered (I ordered for 2 shirts but only one was placed) and as a result i had to pay rs.1997 and couldn't avail the discount. When i approached the store they asked me to return the products and place the order again. I had to face many difficulties due to this. I hope you will take an action on this

I have ordered navy blue loafers (Order i'd fl[protected] but i have received wrong product[protected]. I raised returnrequest for this and called ajio asking to send me the correct product. Your agent denied to send the correct product and asked me to order again. I ordered the shoes again, order id fl93886268 and got wrong product again[protected]. Again ajio agent asked me to wait as she is going to register complaint.

I ordered few products from ajio which were shipped partially to me.in one lot i received there were supposed to be 2 products but i received just one (One box was empty). So, i escalated my issue through email to ajio and after almost 20 days now my complaint has been closed, reason being, there is no fault from logistics end. I am a regular customer of ajio products. Do i deserve to be treated like this? Is that my fault that i received an empty box? Kindly, either refund the amount to my ajio credits or deliver me my product...

I am arising this compliant as i order 2 dress and 1 shrug when courier person called me that he waiting near my office. I informed him i don't have cash, i need to withdraw cash and come and requested him to wait.in turn, this courier guy left and did not answer my call. After that, i got the message from ajio that my order will be delivered the next day... I have a request in ajio helpdesk and they mentioned it will be resolved within 2 days. After 2 days i called customer care they mentioned my order caneclled. I felt so upset, first unprofessional courier person then ajio customer services so bad without resolving my issues they canceled my order.

Please don't order anything ajio either delivery of product or customer service very bad...

Mene ajio se shoes kharida tha. Size difference hone k karan muje return karna pada. Company ne return k liye muje self sheep kar ne ko kaha. Mene vo kar bhi diya.
1 feb2019. Ko company me return ho gaya uska screen shot aur tracking no. Mene company me bheja. Customer care valo ne bataya ki 2 din me aapko refund mil jayega.
Aaj 10 din hogaye muje koi refund nahi mila. Me request karta hu is ch*t*ya company se koi product na kharide

I had order pair of shoes from their application ajio. I made the payment on 6th of january. The
Promise delivery date was 12th january. Now its 9 february
. They have neither delivered the order nor returned my money. I selected another pair from somewhere else expecting my money to be returned by the previous date but i am so lucky that their team didn’t returned my money and they went out of stock and the updated stock has much higher price. These guys have my money from 6th of jaunary and have not provided me with anything. My frustration level now is beyond limit. I don’t want the shoes i ordered from their application i have raised this complaint many times. I just want the compensation and my money to the problem they have caused me and the harassment they are causing on me by keeping my money and not solving the issues from 4 weeks i have continuously calling them but they keep me waiting for two days waiting cycle. Now i think this is the end of my patience and i want compensation for all the problem they have caused me.

My Contact Number is [protected]. I had purchased a Black Jacket Order No. FL88733234 and Return Id RT10558134 amounting to Rs. 1462.00.
For some reason I was not satisfied with the product so I shipped to AJIO warehouse and it reached there on 10/01/2019. My complaint ID: COM[protected]. They are not attending my problem, I have sent them 10 mails regarding this. They just keep on postponing and dont contact me at all.
Every second day they are sending me mails to keep waiting for further 48 hours.
I have returned them the product by paying a good amount and now they have my product and money as well and I have none of the above.
I demand a refund which I am obliged to receive.

I have purchased jeans but received a different one, raised a complaint and talk to Ajio team more than 15 times, always getting the same response will get it to resolve in next 48 Hrs but nothing came out after 48Hrs, 5-6 Times delivery boy attempted the pickup but he can't pick up due to some information which needs to be updated from ajio team.
Genuinely I fed up with this ridiculous team, its better to purchase from myntra, jabong or amazon. I will never prefer anyone to purchase from Ajio.
I am sharing the screenshot of the conversation below.

I have initiated exchange of 2 calf leggings but got exchange for only 1 legging. The company is neither getting the product exchanged nor initiating the product return. I have dropped multiple mails not so resolution yet. Every time i drop a ail they revert saying that will get back in next 2-3 days. Its been more than a month still issue not resolved.

Original id-fl87604062

Exchange id - ex01530040

[order id : fl84725710] firstly my product got delivery to wrong address, but till date i requested to return it because order was delayed and in my ajio account it shows product was delivered & i called ajio customer service and they told me it was by mistake we'll cancel order and then after one week the person (Who accepted by order) came itself to my address and delivery my product. I requested to return order on 20th of dec 2018 but till today no one came to pickup. Im calling customer service each and every day but still no progress what should i do?

I ordered a cluttoes order id-and shirt (order id- FL[protected] It was told by ajio that these products will be delivered by 1st of January ..on 27 I recieved a message that my order will be shiped by the end of the day! I called up the customer care service to postpone the delivery..they told me I'll be receiving a call before they deliver and asked me to tell them reschedule the delivery ..when I recieved a call I asked them to get my delivery on 29! But they called me to attmep the delivery on 28 and I wasn't able to take up the call ..on 29 I received a call if I want to reschedule my delivery I opted on yes ! After that I called ajio customer care service to reschedule my delivery and they filed a complaint of fake delivery attempt and asked me to wait till 1st and 2nd and I recieved a msg tbat my order will be delivered soon on 31st and on 1st I recieved a msg that there is a delay in delivery after that I called them on 1st regarding my order they said it'll be delivered by 2nd or 3rd of January and on 2nd also I called the customer service executive they said that it'll be delivered to me and now on 3rd (Today) they suddenly told me its cancelled! Like what? Everything was fine till yesterday and. Now they are saying it's cancelled? I was waiting fkr so long and they asked me to make an order again? Like what? The price of the shirt has gone double the amount and the cullotoes of my size has gone out of stock! It's a mistake from Ajio side and nobody is helping!

I ordered a wedges from ajio which was bigger in size and also one of the left leg was defective(criss cross band was loose)
I asked customer care and put it for exchange within few fast delivery service I got the new product of perfect size but with same defect in this wedge also the left criss cross band was loose and the right foot was perfect. I liked the wedge but the only problem was with band having two different size in different foot. I asked customer care regarding substitute instead of helping me out with the defect in the shoe they asked me to put it for return which was not the right choice from my side. They kept on telling me this one thing and while talking to me I guess she meant to his senior “sir maan hi nahi ri ye”. I got pissed off because I called to get certain solution other than returning because I called her with the purpose to know something more option which is not there in the app. On that also I decided to put it for return and thought that if this time I won’t get proper service I ll make a complaint against them. Yesterday I put it for return and Yesterday only guy came to picked up the product. I got a message that money will be getting into my ajio wallet after quality check. it’s been one day I decided to ask for the date so that I can place an order but they didn’t mention I wrote a mail on which they replied that they ll be getting it done by 2 jan 2019 as a *store credit* in my wallet. This I found to be offensive because they gave me the policy of return where is my complaint and cause regarding the product of defect. And, they expect me to wait till 2 jan to get the money into my ajio wallet. I have this issue also that they are not concern about my reason of complaint but more concern about Hiding my concern.

Despite giving all the details of the product pick up, ajio is blaming the customer and not contacting logistics with respect to the return and the refund. Delhivery pick up boy has stolen the product and ajio is not taking any action rather closing the complaint blaming the customer that the product was not picked up. Ajio doesn't look at the emails sent and keep sending auto response emails.
Shame on ajio

I had ordered a product from ajio order id: fl85416683, 26th october 2018
# fl85416683 but i did not get the product in hand and the delivery message was fake also the sign which the delivery boy has is fake, i complaint to ajio but till today[protected] they could not find the solution and also wants to close the issue because they say they are not responsible.
Need help

Complaint id is: com[protected]

You have blocked my email id, stating 85% of the order is returned, where is this clause mentioned on your website?
If this is a big deal for ajio, you should not mentioned statements under your return policy "anything in apparel can be returned".
This is looting the customer
I dont care about you blocking my email id, but i need to return the current products with me. Its of no use to me.

Yesterday i bought a slipper from reliance trends worth rs. 299 which is mentioned in paid bill, its literally worst brand ajio (Slipper bite)... It was like bad experience with reliance trends i bought worth rs.7500 around but what to say very bad experience i'll prefer to my friends to buy from reliance trends it was for future aspect i'll not going to buy anything from reliance trends...