AJIO Complaints & Reviews

An order of purchase was placed on 27th september, 2019 and as discrepancy in pricing of the same products was found on the very next day, i called the customer care executives of ajio. On the executive's advice i cancelled the order and put a fresh purchase order. Though this fresh order had no issue, the previous one led me to utter frustation. They, till date, is not providing the refund amounting to rs 3908.

The items on that order was still attempted for delivery. But as advised by ajio customer care executives, i declined the delivery. The items were returned by their courier partner.

The products which were not even received by me was received by the vendor on 16th october, 2019. When the refund would have been initiated spontaneously, i had to make a number of calls just to register the complaint! Finally on 24th oct, the complaint was lodged... But that too with a wrong description! On 25th oct i had to once again call and a fresh complaint was registered this time with a supposed date of addressal by 30th oct. From then on it has been a nightmare... Really... Calling in every two days only to get idiotic excuses, false words, fake promises, and most irritatingly those silly apologies!

I make call every alternate day only to wait for two more business days and listen again and again fake promises...
Advisers over phone are only inclined to persuade people to get better rating...

Plz help. Regards.

Anup panja
Wb

I placed an order for a pair of shoes on ajio.com around 29th september 2019 and due to size factor i have gone for exchange, this is where i have been facing issue.

While returning the product courier executive asked for the tags on the shoes but i haven’t any such thing on it when i received the product and conveyed the same and he refused to take the product. Since then i been following customer care executives and nothing worked out.

Its been a month and every time i call customer care they make false promises to deliver the product which never happened

I buy merchandise from ajio online have some issue i forward request about exchange size required but there people not understand what i want exact almost 4monthes gone but not find any solution from ajio team side, even ajio courier partner pick up 2 extra merchandise from my end and when i spoke with ajio team they said they don't have any solution, but i lose my hoarder money.

Regards
Mannat
[protected]

I've tried to ordered goods from ajio but my order was not placed though the amount was debited from my account. After repeated request to refund the amount in my account i haven't get my money even after seven days. Enough have been done calling customer care but to no avail till date there is no positive response from them. Everytime i call the customer care they usually asked the transaction i'd, time and date and mode of payment but when i said i've already raised the complaint against it by providing necessary information, yet they still insist for the same. Now, i've enough complaint id in my inbox. They will never give you the status of your complaint even if you ask which is making things hard and complicated.

Ajio have the worst service when it comes to returning produt. They actually never pick up your product.

I am anirudh vashisth. I have placed an order on 25th september 2019. The product delivered was defected, so i have applied for a return. Till then 4 times return id has changed, 5-6 fake attempts were made, but the item is not picked up yet. One day i have to wait outside for 30 minutes during my working hours. I have called customer care various times, but they were unable to solve the issue. I have ordered dc shoes, both the shoes are of the same leg, these are no use to me.

I am fed up with your service, daily i have to carry that box of shoes with me to the office.

I suggest you never buy products from ajio.

I have ordered 7 products through id: fl[protected] at ajio online. But i have received only 4 products. I have contacted customer care may times. Each time they are giving different complaint number and after two days they have told that we have dispatched all.

In the invoice they have mentioned different blue dart awb and delivered in a different awb bill. The status of original is not found in the record.

Even i have contacted both customer care and grievance officer.in the online they have changed the status as return requested for the undelivered product.

I have asked to clarify the awb bill confusion on the invoice and status changes as return requested. But again again they are relying the same thing that we have dispatched correctly.

They didn't clarify my two queries. Even including grievance officer all are cheating the customer. All are fraud.

I ordered five products on dated 27September, but i received only 2 of them on dated 1 October, and out of which one of them is wrong product without quality checked, so in that ordered i raised complaint many times against it, but ajio services are not able to find solution for that. They said we can't accept the product withoutQC. So the complaint is closed.
So i requested you to accept my complain and do action against this carelessness . I suggest you to check all details as weight and camera recordings and others.
I hope you do justice against this complaint as soon as possible.
Thanking you
Register mobile number-[protected]
Exchange id-EX[protected]

I have ordered 3 shirts through online from below website.1 shirt has been delivered and other 2 returned. Nearly to deliver a shirt they took more than 2 weeks. Their customer care said the returned 2 shirts amount will be refund within 1 week. And it's been a month they didn't have any information and even tried to connect with them no response from them. I don't know how to connect with them and get my money back.

I placed this order on 8th of Oct, for gifting my mom for Diwali and till date I haven't received my order. As per shipping tracker my order was out for delivery on 13th Oct, but not yet delivered. Have been communicating with Ajio customer service on a daily basis as I have already paid for it, but the service which m getting from them is pathetic. Firstly they are not ready to accept that it is there fault, they keep saying that your number was unreachable, but I have proofs that they did not contact me at all as I have been following up with their delivery partner too and they say that they don't have any parcel for me. And now when I ask them to return my money, they are also not doing that saying the product has to return to warehouse first but as per shipping tracker it is just circulating within shipping guys. It's been more than 20 days, n there is no sign of product delivery or refund. On top of this, the most annoying thing is the customer service attitude, they are super rude and don't show any courtesy or empathy. There so called supervisor Praveen is the meanest one. I'm really frustrated now, it's not just abt money but also about personal sentiments. I wanted to gift my mom before Diwali as I won't be with her this festival ☹️ wasn't expecting this from a reputed and big company like Reliance, far better service are provided by small companies and startups.

Worst application ever
I ordered dc shoes
Order no: fl[protected]
Delhivery: tracking id :[protected]
Order id :[protected]
And it has been 20 days now and still the shoes are not delivered and the customer care is just not helping i asked them to cancel the order and still they are not listening and neither giving me back my money. When i track the order it is showing that it is waiting to be picked up from the warehouse. And ajio people are not cancelling the order saying that the order is in transit.

This wasn't expected from a such a big company as this highly disappointed from you!!.

As a personal recommendation i wouldn't suggest not to buy from ajio ever if you care about your money.
This is just pathetic i have attached the screenshots below see for yourself the order date and the promised delivery date everything has passed now and whenever i call the customer care they just make excuses and ask for extension of 2 days or so and yeah they never forget to make a new complaint id every damn time i call them.

My return of tshirt took 20 days. This all happened due to wrong tag for under sized tshirt, person denied to took initially and all this drama of several complaints opening and closing started, but end customer like me was helpless to get refund.

Policy of ajio may work in happy path, but when there is an exception, standard policies doesn't work and just do enough harassment to customer.

Now onward, i won't do a mistake of purchasing from ajio, and will provide feedback not to use ajio to other customers.

Like standard reliance companies, ajio is no exception in showing its real performance to end customer. I am really really disappointed.

I placed return request for 6 products form my order id fl[protected]; courier partner came for twice for the pick up my products but database what they having not matching with my products codes! So
1. My 1st concern is they delivering wrong products may be so database not matching
2. Or they giving wrong database to the logistic partner so only this issue happened.

On above that i provided lots of time with images of products in mails every time they are coming up with new matter from 20 days i am fighting with them for return but not one responding well. At last logistic partner cancelled my pick up to the company still company didn't took any steps to complete my process now they are asking to self send the products.
They are having issue with that database or with logistic partner why customer should suffer due to that.
Every time asking me for images and mails and all still not any steps was taken. And this is happening second time with me.

Worst customer support from there end. Will never ever shop with them. Everyday calling them mailing them still no resolution i got.

My 3k was wasted in this site. Dont shop with them better to buy costly things from any other site. Because they are doing mentally disturbance and not resolving ur query every time new executive called up need to explain all details and at end not get any answer or resolution.
Not a good site to do online shopping.

If anyone can help kindly contact me as i am really frustrated and even cried after talking to customer smcare executive as they are working as robots and not understanding seriousness. So much deprressed and don't knw where to go and file complain bcz in ajio no one is listening.

This is to bring to your notice that the complaint is not resolved as the amount of Rs. 2949/- which was debited against my order is still not credited to my account . So how can be the complaint resolved it was u r technical fault but we won’t pay for u r technical fault please reverse the entry as soon as possible or else we will complaint regarding the same RTI the concerned department .
If this is the way you are going to resolve the issues than I am sorry to say soon the AJIO will no longer have a good customer base. You have a customer care number which is not operational as well when we wrote you no action was taken and now you say the complaint is resolved . It’s my last request to please see this in priority or else strict action will be taken.
Refer order no :-FL[protected]
Complaint I’d :- COM[protected]
COM[protected]
Return I’d:- RT14546153

Regards
Yash Panchmatia

Hello team...

I get frustrated towards ajio service.. Last, i came to mail you.. Please see my attachment.. I ordered 4 kurta's on august 31st.. I have received 3 kurta's the products after some days in one courier.. I requested for return next day because it is not suited for me... So, i cancelled the last one before i receive..
I contacted ajio customer service throught phone as well as mail too for my return query...

I followed many times to your ajio customer care through phone and also un mail too.. But still my query not resolved.. I waited long time.. I don't want to wait anymore.. Please give an option to exchange in the store.. Orelse i will go directly to the reliance trends and will make shout in front the customer's like how you people's not responding about return query.. Since i'm facing the issue more than a month.. I have a proof for everything.. Please contact for me to your ajio customer care about this issue.. And make some good for me

Order no. Fl[protected] i have placed this order on 17 sep and it was delivered on 19 sept and same day i return this because of size problem and they pick up same day with return id rt14350029 and this delivered to ajio on 23 sept then they ask me they will refund on 1 oct when i contact on 1 oct for refund they again give me new that 5 oct and 5 oct i again contact then again give 9 oct i want to know what service they are giving i want my refund plz help i m attaching all details.

I returned an order recently and i filled in my book account to get the refund but i’ve got the amount refunded in the ajio wallet where as i selected bank transfer.
Kindly help it’s really irritating!
I’ve even mailed and received no response.
The amount is also more than ₹2000 and i don’t want to buy anything from ajio app so i’d like to get my money refunded to bank account.

Hi, i have ordered blue checks shirt of levis brand but i received green checks of the same brand hence i returned the product. The thing is ajio has shipped the same green checks back to me stating that it’s not an ajio product. Aug 7 the i received the product since then the issue is going on have raised multiple tickets n many follow up calls but yesterday i have received the call saying we could not help you on this bcz it’s not an ajio product. I need my money back. Please assist in this issue. Thank you

We were in chennai in the month of june 2019, we went to reliance trends and did a purchase for an amount of 10, 000 rupees, while paying, they said we will be given coupons both online and also coupons which can be redeemed at any reliance store in the whole country, we had 3000 rupees worth of online coupons and also 3000 rupees worth of coupons which can be redeemed at any reliance store directly, but it is very bad on the part of these stores that they failed to accept these coupons at a store saying that they will only be accepted at chennai, is this fair from reliance trends??? And also i tried to purchase online so that i can atleast use my online coupons, but that website trends. Ajio.com is a complete waste of time and energy, we look for items and finally when we want to purchase to redeem our coupon, it says, “the requested url is rejected”, i really don’t know what the hell is wrong, so i have sent an email along with screenshot i was seeing to the customer care team, they came back saying it is ajio team who should look into this, i tried to explain them the same again and again, they just ask me to check my browser and all, not at all responsible for the customer’s intentions and they just give fake coupons which can never be redeemed,, i want my 6000 rupees back now!!!

I placed an order on 1st july 2019, order# fl[protected] (4 items).
I didn't receive my order, yet i received an sms stating that it has been delivered. Then i contacted ajio customer care and they raised a complaint and said the problem would be resolved within 2 days. Its been 3 months and i still haven't received any information or response regarding the complaint.

I did not get the product in hand and the delivery message was fake. Ajio team informed that they could not find the solution and also wants to close the issue because they say they are not responsible. I just want my money back.

You have been bringing a shame on your business and i hope it should not go down due to your # customer service. I have been meaning to post all your "scams" in all the available "forums" from now on and i have attached a sample for you guys. Make sure to take a note of it.

Thanks for wasting my time and energy and loosing a privileged customer.in case your team has any shame left then make sure to work on the refund status and revert asap.

Are you a brand even?

I had raised a return pickup on 13 september, they mentioned they will pick it by 17 september, my return id is rt14239122 and order id is fl[protected]. When i called customer service there is no response from them. I mailed them and called ajio customer service multiple times they don't even care about their customers. No response from them. Worst part is they don't consider my complaint. Today 27 september they didn't even try to respond to my issue.
They need to pick my order and give me a refund.