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Hi i am vivek sirohia, i ordered godrej washing machine & its stand on may 9th, 2019 at 9.35 pm, i paid for both product, washing machine was delivered on 12th may'2019 and for machine stand/trolly i received a message that it will be delivered by evening of 12th may'2019, by chance i was ordering some more thing, that time i checked in " my order" section i was surprise to see that the washing machine stand order was canceled and returned back, i checked my mobile that either i have received any msg or not.. There was no phone call or no message for return of product.Than i call to customer care where mr. Chandrakant told me that this product is sold by third party and he doesnt deliver in your area. I was shocked what kind of answer is this. I ordered to amazon not to any third party, and while ordering pin code with current location is checked by amazon app., than whats the problem and i have received washing machine on the same address.. All responsibilty is of amazon .From ordering date to 12th may'2019 morning i have received message of "dispatch" & "arriving today" about the product than why its not delivered. I am shopping for last 4 years from amazon, every time i appreciated amazon but this time they disapointed me by answering that this product will not deliver in area.. Now what to do... Should i shop more and more from amazon, and the time of delivery i will reject to accept it... Or may i shut my mouth and shop again with all my loses . My order no was.#[protected] placed on 09 th may'2019 . Product name : smart shelter adjustable semi automatic top load washing machine trolley/stand amount rs.999/-
Amazon India customer support has been notified about the posted complaint.
May 13, 2019
Updated by Viveck Sirohia why amazon has taken order when there is no delivery in such area.. amazon search by PIN or current location, now i can say that this type of shopping i will never do, i will delete amazon app and will suggest my all friends and relative to do so.. a fraud case should be made against amazon.
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Me: dear sir, u r taken without me 3 months suceeding amazon prime amt 12 jun 2018, 12 july 2018 and 12 may 2018. kotak credit card no 4166452442661893, karunakaran, but u refunded one amt only. other two nt yt. i called to tell they told, it wll process. for the past 4 months u r nt response me. i am very upset. pl refund as early as possible.
You are now connected to Yogesh from Amazon.in
Yogesh: Hello, my name is Yogesh. I'll certainly try to help regarding your concern.
Me: thank ytou sir. i am pleasure
Yogesh: As i understabnd your concern is related to your refund, am i correct?
Me: s s sir correct
Yogesh: Would you please mention your order id so we will be on the same page?
Me: no order and nt joined prime member but u taken the given card fr amount
blindly taken amazon prime amt nt by order
Yogesh: May i know the date when the amoutn was deducted?
Amount *
Me: has been given first chat sr
Yogesh: Okay.
Me: 12 jun 2018, 12 july 2018 and 12 may 2018.
Yogesh: Just a second.
Me: s sir
one month refunded
Yogesh: Okay pelase tell me the correct amouont hgow much get deducted?
Me: prime amt for only one year but taken 3 months countinuously. why sir
at ther same time i did not jointed u or nt given join request sir
but y r u pluck my amt? i save my card is worung sir
time to time i give card sir
Yogesh: Okay please allow me a movement so i will check the information with you.
Me: saved card problem to customers sir
Yogesh: Gokul please allow me a movement.
Me: k sir thx
Yogesh: Okay tahnk you for being online.
As you asked me for the extar amount get deducted from your account.
So i will do that cacellation request from my end
So i escalate this to my business team so please allow us 24 to 48 hours.
For the confirmation of the payment.
I hope i was clear to you.
I hope I have been of help to you.
Is it okay for you Gokul ?
Me: nt extre amt sir i did nt join prime member. but u taken as prime member without knowledge. so pl refund all three month amt. but refund one onth amt only so pl refund another two month amt pl sir
Yogesh: Ofcourse we will definately do that no worries with in 24 hours you also receive an message regarding this.
Me: ok sir u alway dear to me sir. but understand my problem with amazon. thism is nt my mistake this is fully ur company sir. but i am very affected because credit card amt i did with fine. what is this sir
Yogesh: Yes understand that and no worries you get the total refund s you want that, So please no worries just allow as that required time
Me: pl send mails to my email id or contact over ph alternative no is 9962284145. thanks sir
Yogesh: oFourse.
I will also mention that as you asked me to.
Me: this understand only (ur mistake or other side) adjustment you to go peak sir thanks
Yogesh: I hope I have been of help to you.
You are always welcome.
Please feel free to tell me if there is anything else I may assist you with. ??
Me: thanks once again and also personally thank you dear yogersh sir
Yogesh: Most welcome Gokul
Is there anything else I could assist you with?
Me: no i am cvery thankful to u sir may i quit sir
Yogesh: Thank you for contacting Amazon. It was nice talking to you.
Please click on END CHAT button on the top right side of the window to close this chat.
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22dec2018-2.20pm
ChatClose WindowSound
Me: hi sir
You are now connected to Rashi from Amazon.in
Rashi: Hello, My name is Rashi.I will be glad to help you.
Could you please elaborate your query so that I can assist you in a better way
Me: sir i contact so many times but not resolve my problem last contact on 11:11 28-11-2018 name yogesh
may i send my last chat set madam
Rashi: May I place your chat on hold for two minutes while I research this for you?
Me: k
Rashi: Thank you.
Me: i saw in news ur materials are fake for 21% now i think ur pick up money refund for 75% not good. ok madam
48 hrs u wll refund the person told but not yet... y
i saw nail nt reply yet
Rashi: I am checking the details..Please beassured.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
Rashi from Amazon.in has left the conversation.
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