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Amazon India Complaints & Reviews

www.amazon.in

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Updated: Dec 19, 2025

Complaints 20259

Resolved

1476

Unresolved

18783

Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Mumbai City, Maharashtra, 400028

I had ordered the above item on 15th January 2019 and it was delivered to me. When I opened the card board box I found that the jar had already been opened and the protein powder had spilled all over the jar. (Please see the attached photos).There was no invoice and the jar was also not sealed. I asked for a return of the item and I was told that it would be picked up on the 29th January 2019. It was not picked up on that day. Thereafter, every day I have been getting messages saying that the return pick up has been rescheduled and it would be picked up that day. It has not been picked up so far. I have sent several messages to Customer Care. No response.

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Address: Kurud, Dhamtari, Chhattisgarh, 493663

Order date

02-apr-2019

Order #

[protected]

Order total

14, 999.15 (1 item) the product i have ordered but not received.
They refunded me but i don't no what is the reason of failure delivery of product. Your platefarm just make me fool. You can not ensure your customer to delivery. I waiting for my money. Customer care agent and manger say just sorry. I think amazon india don't have customer complaint redressel sell.
I will take this issue cnbc awaz awaz adda and other social sites. To show amzons credibility. How irrisponsible with customer

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Address: Sangrur, Punjab, 148001

Hi sir/madam
I was purchased some items from amazon.
Due to some reasons i was returned the items.
All items pickedup successfully from me in mentioned time and date.
But till the date no refund from amazon.
When i demand our refund they r not replying properly.
I send many mails and phone calls to amazon but till the date no refund.
Pls refund attached items from amazon as early possible.
Thanks.
Gurpreet singh
[protected]@yahoo.com
[protected]
Order details
Order date. 07-mar-2019
Order no[protected]

1. Item descriptions:
Hammonds flycatcher brown men’s laptop bag
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]
Price-3599/-
2. Item descriptions-
Hammonds flycatcher genuine leather 15.6 inch laptop messenger bag for men office bag travel bag laptop bag messenger bag.
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]
Price-3299/-

Amazon India customer support has been notified about the posted complaint.

Apr 20, 2019

Updated by [email protected] Its my 17th Reminder
I already told u ao many times
that i was purchased some items from u.
Due to some reasons i was returned the items.
All items pickedup successfully in mentioned time and date.
But till the date no refund.
I send many mails and phone calls to u but u reply repeated computerized message and no solution of my problem my refund still stands.
Refund my valuable money immediately.

Gurpreet Singh
[protected]@yahoo.com
[protected]

Order details
Order date. 07-Mar-2019
Order no[protected]
1.Item Descriptions:
Hammonds Flycatcher Brown Men’s Laptop Bag
Quantity-1
Order no-
[protected]
Pickup Tracking ID:
[protected]
Price-3599/-
2. Item Descriptions-
Hammonds Flycatcher Genuine Leather 15.6 inch Laptop Messenger Bag for Men Office Bag Travel Bag Laptop Bag Messenger Bag.
Quantity-1
Order no-
[protected]
Pickup Tracking ID:
[protected]
Price-3299/-
3. Boutique Living India Alpha Offbeat Smooth & Silky Touch Sateen Printed King Bedsheet with 2 Pillow Covers – Ornamental, Grays Pink
Order-
[protected]
Price-1999/-
4. Boutique Living India Cotton Trendsetter Rainforest Cool and Crisp Percale Printed Bedsheet Set with 2 Pillow Covers- Floral, Green, King
Order-
[protected]
Price 2565/-
5.Urban Hues D\’Decor Cotton Comfort 150 TC Cornsilk Bedsheet with Pillow Covers (Double, Silver Blue)
Order-
[protected]
Price -1799/-
6.Avioni Handloom Rugs Soft Fur Reversible Silver -92X152 Cms (3x5 Feet) 59% off
Amount 1449/-
Order no.
[protected]
7. Cloth Fusion Premuim Shaggy Carpet for Living Room 3 Feet x 5 Feet (Grey)
Amount 1895/-
Order no.
[protected]
1. Multi Colour Floral Cotton Large Dinner Cloth Table Napkins 24X24 Inches Set of 4
Price 1061/-

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I have cancelled the some items of rupees 1870 through online purchasing in amazon on 4th april 2019 but the amount is not credited in my account. I talk to amazon customer care and customer care says that money has been sent to your give the reference number authorization code (Refund reference number) for the transaction is[protected]. After talking to amazon, i talked to allahabad bank's customer care but they refused to give any information based on the reference number. I m totally harassed so i request you please resolve this problem immediately thanking you.

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Address: 1932 Dain Drive, 91945

Website: amzn.com/billWA

Please remove the monthly amazon prime billing from my bank of america, alaska visa card. I have no tv service and only watch netflix on my laptop.
You have been billing me for months, and there is no cause... Or sign up. I have notified visa not to accept these charges.
A refund would be appreciated.
Please remove my name.
Sincerely,
Miranda wise

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Address: H-9, Block B-1, Tughlaqabad Extension, Mohan Cooperative Industrial Estate, Tughlakabad, New Delhi, Delhi 110044, New Delhi, Delhi

I had returned a product in march and till now they haven't issued refund.. Also stating the refund made in some other account... These frauds have refunded in some other account even after mentioning the account at the time of refund... When you place the return there is option on the website to place return and choose for the bank account for refund... I had choosen my icici bank account for refund as i take all my refunds in same account since many years... But the seller cloudtail pvt ltd and amazon are #!!! They are big time fraudulent... They are not ready to cooperate and i have filed the complaint in the consumer court regarding it... Scoundrels don't have any audacity to work ethically... They cheat hard earned money small small amounts of customers...

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Address: House no16 gali no2 islami gate shahjahanabad bhopal, 462001

Website: Amazon.in

Kindly me refund was process for amazon.in on 10 april 2019 time 8.23 pm and the refund reference id is 72332749101910097518934 refund has not reflected in my account[protected] for canra bank since then kindly look in to the matter and do than need my atm number [protected] in amount 8999 reflect my account plz give me my humble humble request regard hashim khan

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Address: E-48 Sector 3 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have order a product from amazon at 3 april 2019 the product name is blue star bwd3fmrga star hot, cold and normal water dispenser with refrigerator (Standard) and the order number is order #[protected] and today is 20 april there is no updated of my product. And i talk to lost of time amazon customer services and he told me your order have already delivered and my end not received any product and i have already raise a request for refund my money back but till date not received any update and no any money. And i have already paid 7, 839.00 through my debit card. So i request to you please take an action for my complaint asap.

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Address: 600097

I have purchased some product from amazon site on date 10th april 2019. Due to some reason i have cancelled product to amazon. Order number[protected] they send refund my money rs 10999 in my bank account on 10th april but amount has not been credit till date. They provide me authorization code for the transaction number[protected] my account number [protected] plz check my refund money status.

X

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On my credit card for the last 4 times there has been this charge. I have paid to keep my accunt protected and have contacted your company and getting no where. This is the 4th month and i am not paying. I never signed for amazon prime and want these charges stopped and want reimbursement for past payments. Take me off your list please. To contact me :[protected].

Annamarie palombaro...

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Address: 122001

Website: www.amazon.in

This is a fraud seller. He is sending scrap product. The whole powder split into the bag and all other products got non-usable. Powder is entered in brush, shaving blade and even perfume bottle also leaked and the whole bag gets dirty.
The packing were very bad and none of the product is usable.
This shrewd seller already set it non-returnable product. I want my money back. How amazon have not blocked this fraud supplier yet even after so many complaints. I have written a complaint to amazon as well but it has not taken any action.
Even seller replied that it happened in transit. There is already lot of customer posting same issue still amazon is not doing anything against them. I am not paying for scrap. Amazon or selller has to return my money. If amazon really cares about quality then why don't you remove this product or banned it yet on amazon. By mistake lot of people placing order and getting same issue as i faced.

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May 26, 2019

Updated by ajaysh81 No response received. Still problem not resolved, I would never buy anything from Amazon. Its fraud then.

Aug 26, 2019

Updated by ajaysh81 They still have not returned my money back. Even they are not taking the product back as they know its of no use. Even there are so many complaints for same vendor that they are selling bad product thats of no use and split all over in packing. But Amazon is taking no action again this vendor. I don't shop any more with Amazon and keep telling it on every portal and in all my circle until I get justice for this.

Hate Amazon from bottom of my heart for this fraud.

Sep 26, 2019

Updated by ajaysh81 Its Amazon loss now, As I saw Amazon shopkeepers are not reliable and sending fake and destroyed products. My whole money got wasted in last order.
Now on 29th there is big sale starting. I am planning to buy new TV but not from Amazon ofcourse, I will buy from Flipkart. I was permanent customer of Amazon but now its Amazon big loss as Amazon don't care about their customer so why should we bound ourselves to it only.
I also moving ahead with great company Flipkart.

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I ordered a grand harvest blue swiss army knive from amazon. As per amazon it is already delivered on 7th april but i have not received it. I complained about it to amazon. They took good 12 days to investigate my order details. I have not heard from amazon anything so i called them again today and now they are saying that they can not refund my amount as it has been delivered. Why would i complain about single item when i have ordered many other things also and received it. I want my refund because it is fraud. I want my refund asap.

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Apr 23, 2019

Updated by CAgrawal When amazon customer service executives will bother to call me and resolve my issue? @FraudAmazon

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Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201

Website: Amazon.in

Sir, am an indian bank customer. On[protected], i ordered a mobile phone in amazon.in site. I paid rs. 6049 through my indian bank debit card. But i canceled my order. I received an email from amazon.in saying that refund is successful. They provided a ref. Number also. But the refund was not reflected in my bank account. Kindly help me..in this i

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Address: Anuhar Purpletunes, Flat.103, road no.26, Alkapoor township, Neknampur, Hyderabad, Hyderabad, Andhra Pradesh, 500089

I have ordered "aadita fashion jewellery multi strand heavy gold plated mangalsutra for women" on 18th march and when i have received the product, the received product is completely different from what i have ordered. I have raised the return request and received again the different product. 2nd time with return placed no refund has happened. Need my refund immediately.

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Sir
I ordered a book relentless from Amazon on 30 March 2019 and the expected delivery date was 4-8 April but till now I haven't got the book. I contacted Amazon regarding this concern and now they are saying we'll initiate the refund process instead of getting that book delivered. Even for the refund they are asking for 5 more days. I am not happy with the service of Amazon India. This is not for the first time, every time I delivered a product I faced different problems from their side.

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H

Harjinder Singh Randhawa

from Delhi, Delhi

Apr 21, 2019

Dear Sir,

My self Harjinder Singh a buyer of amazon and usually suggest everyone from my team, family and friend to buy things from Amazon as they are giving class in service and on time performance, but with respect to above order which i ordered on 16th of this month, payment with my credit card.

On 18th I called up your team regarding the dispatch of order your team ensure me that order will be deliver on priority bases so dont be Worried and send be mail as follow...

##
Hello,

Greetings from Amazon!

As per our conversation, you are concerned about one of the delivery of the order Order No:[protected] . I apologize that the order is not dispatched yet. I have escalated this issue to our concern department. Please be assured that your product will be dispatched soon. And also we will try to deliver it as soon as possible.

Thanks for your cooperation.

Warmest regards,
Harshali
Amazon.in
So on 19th and 20th againg i called up your team got the same answer that will try on priority bases as it was really needed to me,

On 21th morning I checked that order was canceled and when i called your executive they said its a seller product we don't know anything seller canceled so you will get refund and will reflect in account within 5 to 7 days...

Sir on 16th I ordered the product and with the several follow what i get??? Cancelation#

Really pathetic service...

I already informed your executive that I need my product as soon as possible or Instant refund with interest and compensation...

Please help me as your customer support is really useless..
Hope you ganna read this mail and spare your important time to reslove my problem..

Regards,
Harjinder Singh Randhawa
[protected].

H

Harjinder Singh Randhawa

from Delhi, Delhi

Apr 21, 2019

Dear Sir,

My self Harjinder Singh a buyer of amazon and usually suggest everyone from my team, family and friend to buy things from Amazon as they are giving class in service and on time performance, but with respect to above order which i ordered on 16th of this month, payment with my credit card.

On 18th I called up your team regarding the dispatch of order your team ensure me that order will be deliver on priority bases so dont be Worried and send be mail as follow...

##
Hello,

Greetings from Amazon!

As per our conversation, you are concerned about one of the delivery of the order Order No:[protected] . I apologize that the order is not dispatched yet. I have escalated this issue to our concern department. Please be assured that your product will be dispatched soon. And also we will try to deliver it as soon as possible.

Thanks for your cooperation.

Warmest regards,
Harshali
Amazon.in
So on 19th and 20th againg i called up your team got the same answer that will try on priority bases as it was really needed to me,

On 21th morning I checked that order was canceled and when i called your executive they said its a seller product we don't know anything seller canceled so you will get refund and will reflect in account within 5 to 7 days...

Sir on 16th I ordered the product and with the several follow what i get??? Cancelation#

Really pathetic service...

I already informed your executive that I need my product as soon as possible or Instant refund with interest and compensation...

Please help me as your customer support is really useless..
Hope you ganna read this mail and spare your important time to reslove my problem..

Regards,
Harjinder Singh Randhawa
[protected].

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We ordered a vivo v9 pro of 6gb from amazon and received a 4gb model instead. After a month of customer calls and complaints they contacted us telling that they don't have return pickup service for the delivery and hence we would have to courier it to the seller as a return parcel by ourselves and the amount spent for the courier will be reimbursed to us. However they didn't coordinate with the seller and he rejected our parcel which was returned back to us. On contacting amazon about the same they requested us to courier it again assuring that this time the will inform the seller in advance and reassured us that they will reimburse our courier charge and asked us to mail the courier receipts to them for their knowledge of how much we spent. We followed the instructions and couriered the mobile to the seller and sent the receipts to amazon's mail. However after a months mental harresment and all the inconvenience they refunded only the amount for the mobile order and haven't responded to refunding the courier charges which in total are 972+972= 1944
Since the order portal is closed after the refund of the payment for the mobile order there's no way we can contact them regarding this issue. There's no cooperation from amazon's side and despite their mistake of sending the wrong model they have harassed the customer. I want the refund of the couriers as promised to reflect in my amazon account asap and i want customer care to contact me on my registered mobile number registered to my amazon account [protected] email swarnim. [protected]@gmail.com

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Address: bhagvantpur,post dhouramau,sitapur, 261001

Website: www.allahabad bank charge dispute fo

Hello

Sir my refund of rs 6848. Has been processed

Successfully on [protected]. The amount

Should reflect in my account [protected]

The authorization code[protected] for the

Transaction is [protected]

Branch name taour, allahabad bank

Account namber [protected]

Ifsc - alla0210349

Your amazon order namber[protected]

Contact namber [protected]

Apr 19, 2019

Complaint marked as Resolved

My phone namber 8726419533

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Address: NO 13/41,A1 ThiruNagar, Villivakkam, Chennai-600049, Chennai, Tamil Nadu, 600049

My refund of rs.5299.00 had been processed successfully on[protected]. The amount should have reflect in my account by[protected] as per the mail i received from amazon.

The authorization code (Refund reference number) for the transaction is[protected].

I havent receive the refund yet. I even contacted my branch bank’s customer care and mention the above authorization code (Refund reference number). Still the issue is unresolved.
Kindly look into the matter at the soonest possible.

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Apr 19, 2019

Updated by Lalita Patel Refund issue-Order #[protected]

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I had ordered a book fro amazon which was never delivered. I was informed that a refund has been initiated (On card). However i havent received the same.

The order with an amt of rs 2383.78 was placed on 19th march;
Item name: starting strength: basic barbell training, rippetoe, mark
Sold by: gourav agencies (Seller profile)

The amazon customer care has asked me to contact the sbi bank since they suggest its a bank problem whereas the bank executives (Be it customer care or branch executives) rudely ask me contact amazon for the same.
Also i had another point wherein the seller gourav agencies hasnt processed the refund for other customers as well (As per the customer reviews). How come amazon is allowing such business on their website (Ref the screenshot for reviews). Refer the screenshot of the order status that is so misleading (On the way, but it's running late). These points are a question on the credibility of so called big names like amazon.
Kindly look into the matter.

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Jul 3, 2022

Complaint marked as Resolved

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Address: Bajanai Kovil Street, No 76, 603402

We ordered a "samsung eo-bg920bbegin bluetooth wireless in-ear headphones with mic (Black-sapphire) upon goods received, the delivery man run away immediately, and when we open the package immediately, the box were damaged and it comes with waste door magnet instead of bluetooth headphones. We contacted amazon india and they mention they will investigate. After several emails follow-up and calls (More than 5 days with no response), we contacted amazon india via chat services. After the chat, they directly inform us that they have checked internally and packages were delivered accordingly.

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