Amazon India Complaints & Reviews

I am being charged twice for my amazon account. Once from my husbands ccard xxx1757 and once from my ccardxxx0863. Can you please clear this up so we have only one charge per month. This has been double charged for several months now. I would appreciate your clearing this up as soon as possible as i am ready for it to be resolved. I appreciate your quick attention to this matter.

As per lenovo bag order on 7th april still not received and expected delivery on 12th april. However system shows is delivered on 12th april also call to customer call center they arrange same product for me very next day. They try to figure out already delivered but not receive customer, hence the try to reach courier two number one is [protected]/firoz [protected]. As mr firoz confirm product delivered to neighbours house and as we check neighbours house not received any product. After all discussions with customer call center reply they have system issue so not delivered any product.

I received a defective whirlpool washing machine from Amazon. I placed an request for return and refund but its been 3weeks no one helped and not picked up the product. CUSTOMER CARE executive keep telling within 24 hrs it will be picked up but nothing happened. need a solution for this ###. They blocked my 17k for a month and not refunding. I lost my hope on getting money from Amazon. They're giving false promises always

Hi,
Please see the attached document copy and help us to get out of this issue.

We have bought a mobile Lenovo K8 from Amazon on 16th May-2018( as this has warranty of 1 year from the day we bought) and we had some repairs with same mobile from a couple of months. When we went to Lenovo service centre they denied to give us services which mentioned as per warranty period and they confirmed that does not cover under warranty period as mobile turn on in the month of Feb-2018 itself, hence warranty services will not be given till May2019 as per our invoice.

When we went back and spoke with Amazon team for date issues Mobile purchased date and turn on date they were not answering our question even their management people are not come back to us the question which we have asked why did we get the mobile which is turn on in the month of Feb-2018 though we bought it on May-2018?. Even though they have the seller information with then they did not even ask them where malpractices are happened during product delivered to customer. They way how they spoke with us is completely unsatisfied when we approached them.

On 21st march I have order a 'Boult Audio ProBass Curve Neckband Wireless Bluetooth in-Ear Earphones with mic (Red)' from Amazon for which payment of ₹51 from amazon pay which I have received and rest of amount of ₹1348 has been deducted from my debit card is not refunded. I had cancelled my order due to some reason and got a message that the refund will be initiated shortly refund reference number #xxxx[protected] on 21st march itself and I will be receiving my refund with in 7-14 working days but now it's 15th april and I have not received any refund reflected to my account I have called on helpline but every time a new executive attend call and I have to explain about it again and again

Name J Philomina, Indian Bank
My account number[protected]
Branch code IDIB000M208
I ordered a product for Rs 399 in amazon on 29.03.2018 by using debit card. And I retured the product. They gave me refund reference number too. Refund reference number is[protected] .I contacted amazon India customer care they said their process of refund completed. But amount not yet credited still. Kindly do me favor.

Hi sir/madam
I was purchased some items from amazon.
Due to some reasons i was returned the items.
All items pickedup successfully from me in mentioned time and date.
But till the date no refund from amazon.
When i demand our refund they r not replying properly.
I send many mails and phone calls to amazon but till the date no refund.
Pls refund attached items from amazon as early possible.
Thanks.
Gurpreet singh
[protected]@yahoo.com
[protected]
Order details
Order date. 07-mar-2019
Order no[protected]

1. Item descriptions:
Hammonds flycatcher brown men’s laptop bag
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]
Price-3599/-
2. Item descriptions-
Hammonds flycatcher genuine leather 15.6 inch laptop messenger bag for men office bag travel bag laptop bag messenger bag.
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]
Price-3299/-
3. Boutique living india alpha offbeat smooth & silky touch sateen printed king bedsheet with 2 pillow covers – ornamental, grays pink
Order-
[protected]
Price-1999/-
4. Boutique living india cotton trendsetter rainforest cool and crisp percale printed bedsheet set with 2 pillow covers - floral, green, king
Order-
[protected]
Price 2565/-
5. Urban hues d\’decor cotton comfort 150 tc cornsilk bedsheet with pillow covers (Double, silver blue)
Order-
[protected]
Price -1799/-

6. Avioni handloom rugs soft fur reversible silver -92x152 cms (3x5 feet) 59% off
Amount 1449/-
Order no.
[protected]
7. Cloth fusion premuim shaggy carpet for living room 3 feet x 5 feet (Grey)
Amount 1895/-
Order no.
[protected]
1. Multi colour floral cotton large dinner cloth table napkins 24x24 inches set of 4
Price 1061/-

Sir, i have purchased one laptop for my son, rahul kr. Tiwary. (Order id[protected] acer nitro5, order date - 04/04/2019, order receive on 09/04/2019. Amt - rs.64990.00) but laptop is not working, please took this matter seriously and replace the product as soon as possible. We have talk to customer care also but no positive response. Please resolve the matter as soon ad possible.

My order got place on 10th of april 2019. It was for dharampur near solan (Himachal pradesh).
I called to courier guy on 13 april to deliver at my place which was mentioned on amazon portal. He assured me for same. But the very next day they declined the delivery and dispatched it to seller. Highly disappointed amazon. The courier company itself cancelled the order. If you cant deliver then dont show the availability. This is the third time you did it. Order no.[protected]

Order details:-lenovo ideapad 330 intel core i5 8th gen 15.6-inch laptop (8gb/2tb hdd/windows 10 home/2gb graphics/platinum grey/ 2.2kg), 81de012pin
Order #[protected]
Sold by: appario retail private ltd
I ordered a laptop on 31st march for which payment of rs 43640 rs has been deducted from my account, i had to cancel the order on the same day due to some reason and i got a message and email from amazon that a refund has been issued on 31st march itself and i will be receiving the money maximum by 4th april 2019, but its been 14th april and i have not received the refund. Also my bank is asking 23 digit arn number to track the details of refund but amzon has provided me a 12 digit refund refernce number which is of no use for my bank, when i tried following up from amazon they asked me to follow up with the bank as they have already processed the refund. Now it has become a deadlock my bank is asking arn no and amazon is not providing the same, its such a big amount and my life is very much troubled due to this. Please help me.

I bought the above product on amazon india from dealer - rudra brothers.
However the product doesn't seem to be genuine, giving erratic readings (22-25 units more than actual) leading to wrong medication and medical complications.
My request for return of item was placed within the due period. However, the same was not picked up, neither anybody tried to contact me. Now after 04 days amazon is saying that the item cannot be returned as the time period of returning the item is over.

I wrote just a couple of days ago with a complaint that there is a charge in my Debit Card, I haven't bought anything thru Prime Amazon, nor do I want to.
So, this morning I ad an email that said my complaint was received and will be "looked into"

So, today...theres another charge for $12.99!! I've read several complaints of Amazon doing this, I think this should be investigated further with Authorities.

That you have my Financial Banking information is wrong. I'm advising that my charges be put back into my Account immediately, a Lawsuit perhaps would stop you charging unsuspecting victims. I live on a fixed income, I cant afford you to take money from me when you want.

Terry Stewart

I purchased this fitness watch after reading the reviews on amazon and I must warn you that you could be tricked just like me.A very good attempt by the seller to loot buyers.
The watch was returned by me to amazon due to bluetooth connectivity issues and inaccurate readings and then amazon sent me a replacement watch.The replaced watch had similar problems and seemed
like a product returned by another customer was given to me. I returned it the second time to the amazon agent who checked the contents in the box before accepting the return. I waited for
a week to enquire about the status of my refund while the agent on call kept saying that it was being checked by their investigation team. Patiently waited only to check on the status once again after a gap of a week more.
The agent responded saying that a junk item was returned by me which did not match the description of the item purchased. Today it is a matter of INR 4990 but how do we trust this portal when they dont have any update
systems in place. They seem to trust their agents more than their customers. After multiple calls and months of wait I have been given the same answer from the junior most customer service agent to the top management.
Thank you amazon for this horrible eperience. I am sure that one customer loss may not make a difference to you but it did make a difference to a retired person who has been cheated.

Your company are fool and ### company because your tall me we will deliver to you on Friday but not still deliver they tell me again we cannot deliver and wait for three days, , and I still waited and still they tall me same we cannot deliver and after they tall me we will return your money for vivo cover and harmonica but they don't return me and I CALL TO company but they don't pickup

Received above barclays mastercard (Last 4 digits on credit card are - 8274) charge of $ 123.09. It had transaction date of march 4th 2019 and posting date of march 5th 2019.
Plus, description information stated on barclays' transactions page is "amzn mktp us*m158t8kh0 amzn.com/billwa".
I called barclays customer service number and they gave me additional information which was ' book stores '. However, i do not go to book stores.

Additional information follows:
On credit card, my middle initial is j, and my mailing address is plano, texas[protected]

Please help / thank you.

Stephen
Date above information sent: saturday, april 13, 2019

Purchased a product from amazon on emi debit card of said account, the details of product is as follows -

Product whirlpool 8 kg fully automatic top load grey colour washing machine
Order date 13.10.2018
Order no.[protected]
Total amount 24, 026

The above product was returned and confirmation of return was made. However, a loan account of said emi created in my account, the details of loan account is as follows -

Loan account no.[protected]

Till date, emi of rs. 2159 each month has been deducted from my salary account, the details are as follows -

13.11.2018 - rs 2159
13.12.2018 - rs 2159
13.01.2019 - rs 2159
15.02.2019 - rs 2159
13.03.2019 - rs 2159
13.04.2019 - rs 2159

Repeatedly, i have contacted the amazon and sbi customer call services but both the parties are not able to process the grievance. However, amazon services has mailed the undersigned the same has been cut and pasted below for your kind perusal and necessary action, please. Kindly process the grievance of the undersigned and credit the deducted emi and close the said account.

03/14 14:45:31
Hello,

This is to confirm that refund for amount 24026.00 has been successfully processed on 11/14/2018 and the amount should reflect in your account by now.

Refund reference # in[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

I noticed today that i've been charged $19.99 from amazon; i've no idea what it's for. No other information, just the charge. I haven't ordered anything thru amazon. I'd like this refunded back into my account immediately.

I'd also like to know how they have access to my banking account. I can seek a lawyer and let them repair the damage that amazon has created, but i want to be fair and allow them to answer these questions. Please, i live on a fixed income.

Terry stewart

[protected]@yahoo.com

I have cancelled an ordered item in the subject specified and accordingly amazon issued the refund order on 8.04.19. I cam to know that it takes 2-4business days to credit money as transactions made through debit card. Till date the money hasn't credited to my account. The order no for cancellation was[protected] of rs. 2050/-. Please let me know the current status.

Yesterday... I place a order on amazon app and hdfc card gives 10 percent discont and for which moneh deducted... But in my amazon order section showing payment failed and when i speak to amazon care they repeatedly saying wait 24 hrs... Also 24 hrs hrs lapsed and they have no knowledge about their payment status and say pay again for full amount without getting discount... They are not providing me order confirmation and comfortably sitting by holding my money...
Their care service is ever worst... They have nothing care about customer and playing game by joining hands with hdfc and gives # excuses to customer...
So, i want that they instantly confirm my order with hdfc discount or gi've me compensation for that...

Sir
Mera indian bank me account number [protected] name suman devi atm card rupaye debit card number ending *7586 hai jisme amazon se rs 27, 102.00 - refund april 6, 2019ko hua hai jo april 12, 2019 take account me reflect hona tha but abhi take mere account me money credited nhi hua hai. Refund ref numb.#[protected]. Diya gya hai jo ki abhi tak mere bank account me paise nhi aaye.
Kirpya mere account me money reflect karne ki kirpa kare
Aapki mahan kirpa hogi.
Thanks
Please help me sir