Amazon India Complaints & Reviews

Hi,

I want to raise a complaint about the orders that are not being delivered to me everytime. Customer support team is not making hard efforts to resolve the problems. My order for new mobile phone has not been delivered. I have feed back from my last conversation with customer below.

Saraswati didn't attempt to understand the situation and when i asked to escalate the issue to her supervisor instead of connecting the call to the supervisor, she was giving a # reason that even supervisor cannot help!

The representative need some trianing to help customer before she jumps to resolve in a generic way.

Bharat was understanding and a good listener. I appreciate if such kind of representatives in the frontline.

Amazon, have control on your logistic company and they are irresponsible. The delivery guy calls us saying that he is at my location and i checked with my room mates that he never showed up. This is a old trick that logistic derliverers using. They do not turn up at my place and create urgency to pick the order and if i don't pick the order at that moment they don't wait for 15min and ask us to collect it tomorrow when they make next attempt.

I'm very much unhappy the type of service amazon providing at delivery stage. I just want to convey this message or complaint through this survey.

Whenever i place the order using amazon pay my order just get cancelled and a sincere refund would be credited back everytime.

It makes me to think from my previous order for a manscaping product that you are showing up some products that you don't have them. When i place the order you cancel it with an absurd reason and refund the money after 10 days.

I've added a screenshot with this email where it shows the product was delivered. Although i didn't get my hands on this product while it shows delivered in my account! I would definitely like to take a legal advice on this and come after you if my case is not resolved with a good will compensation.

I expect your reply very soon

Thank you

Regards

Sharjil shah

Hi
I am amazon prime customer user i order boult audio probass curve neekband wireless bluetooth[protected]) 30/04/2019 but i receive box, when open item was missing i call amazon customer care talk with kamal they suggest me sir it will replace with new one not any mail of message then again call care talk with rizwan they give mail id but mail not deliver
So please suggest customer worry but you all not care for this item missing so you torcher customer not any query from your dealer

On 1 may at 11.44 i received a message from icici bank that ₹945.88 have been deducted by my account regarding amazon prime and i haven't opt for any prime membership and when i called amazon customer care they asked me to go for an online fir and we can't do anything regarding this and i have visited twice a bank regarding this they asked me to call amazon customer care service and let me tell you this is a big fraud company and don't purchase anything from this site never ever.

We got a message to our mobile that we have ordered something worth 999 using our andhra bank card but actually we did not order anything we want to know from where or from which place you got an order or what you got as your order and on whose name you got that order we need to get those details for sure on this regard that is a credit card of andhra bank ending with 2000

Team, I have ordered a USB mixer Juicer from Amazon on 30.04.2019 and I have received NOVA LINT REMOVER on 04.05.2019. When called the customer care and asked about the wrong delivery the executive is not at all giving a proper response. When I told him that I will complain on them he is saying to OK as he is not having any details of wrong delivery of product. VERY VERY PATHETIC EXPERIENCE and worried to order from online websites. Iam still not understanding how come they send us a wrong product...

Hello team,

This is to bring to your notice that amazon is selecting fake winners for “amazon app daily quiz”.. Winners declared by amazon doesn’t even exist.. The term and condition of “amazon app daily quiz” is to follow all the ruled mentioned before the quiz starts and after completing the quiz if you have all your answers correct then you have to take the screenshot and tweet on twitter using the hashtag -“#quiztimemorningswithamazon”

I am having many proofs which state that winners declared by amazon team are totally fake.. Kindly refer to the following attachments for the same..

Let me describe one proof:

There were only 5-6 entries for 4th april 2019 quiz (Tommy hilfiger watch)..”mr. Prem kanth” (The official winner declared by amazon team) has never tweeted.. Which means he has not fulfilled the terms and conditions of quiz. Don’t know how he became the winner.

Attachments will clear all your doubts. The attachment contains a proof of 4th april 2019.. If needed more proof kindly contact me.

Also, refer to these links for a video and screenshots:

https://twitter.com/ayushof94/status/[protected]
https://twitter.com/ayushof94/status/[protected]
https://twitter.com/ayushof94/status/[protected]

I'm purchasing a art store washable cover sofa cum bed two seater 4*6 in amazon on date of 31/3/2019 and debited the 6994.25 rs amount
Than after im returned the item in the date of 5/4/2019. And than amazon initiate my amount on the date 5/4/2019 reference id is74332749096909571343923 but i still yet not recived my total amount of 6994.25 rs from amazon in my account number [protected] in bank of baroda that's why i'm complaining now and kindly request you to reply me in my email. (Nitin.[protected]@gmail.com) account

Dear customer care,

Ordered an item
Order placed: 2 may 2019
Amazon.in order number:[protected], but the parcel shows it has shipped by ecomexpress on 2 may 2019 with tracking id[protected].

The issues are-

1) the tracking on ecomexpress shows "pickup failed, shipment not handed over".

2) unable to contact the seller over email as amazon app says contact amazon customer support.

3) when contacted the customer care of amazon they said, it has not been dispatched yet and seller made mistake giving wrong tracking id.
But as we can see in attachment the order number and tracking id on both the order details and ecomexpress match.

Kindly resolve the issue and revert back to me.

Thanks

Hi i placed a order on 1 december and it was a damaged product they picked the product up in march 2018 but my refund has still not been sent to my bank i have called them a number of time explained to them that amazon arrange the pick up and the courier did not give me a receipt as he said it’s all on computer but still waiting for my payment and they haven’t refunded me yet

[protected] very bad service
My email address is don4u2001. And name is rukhsana motara and it's on hotmail. Comvery bad service i ordered a 8seater dining table set and when it was delivered it was delivered damaged and then when i contacted amazon spacecraft instead of replacement of the whole order they only replaced 4 chairs and they lied to me saying they have replaced the whole lot so while unpacking the parcel i took videos and pictures and sent it to the buyer's garantee team but till now they have not resolved anything everytime i called they said it will be resolved in 48 hrs time but no i am a loyal customer of amazon and this is how they treat customer's very disappointed with the service

Hi sir / madam, i have ordered (Whitewhale men's cotton solid harem pant (Brown, free size) sold by: whitewhale). I order this product on april 5 in amazon. The product is delivered very late after 25 days from the ordered date. The product is not good as expected and size is very smaller. I returned it in amazon account but there is no response and still refund is not happened. I mailed to them. But no respond. Kindly help to get my money and refund product. - chandilyan rb (Mobile no - [protected])

I have purchase amazon online product name is pushkar wster ws-858 rechargeable wireless purchase 20 mar 219 and return with 25 march 2019 order with cash in delivery i am give a cash but next date return this product because product are diffracted but amazon customer care told me a transsction id[protected] this id number is not allow to bob bank bank ask utr no amazon customer not given me utr no my order number is[protected] and amount is 620/- so... Give me my money back...in my bank account... I am so hrising with this online purchase... I am all detail are full-feel with amazon application... I want my money back only that seat

I got a mail from [protected]@amazonrecruitment2019.com
As my resume is selected for supervisor post and they also sent a confirmation message via mail.
"dear candidate,
It is our good pleasure to inform you that your resume has been selected
For our company’s direct online recruitment's. The company has
Selected various
Candidates for it, administration and production departments, company urgently
Requires candidates as executives and managers, you are selected according to
Your resume in which project you have worked. Company is recruiting
The delivery boys and supervisors
For its new supply branches.

(We wish you the best of luck for the subsequent and remaining stage)

Regards,
Recruitment team
Amazon india ltd.
For more information, please contact us:
79, 1st main road, ferns city, doddanekundi, doddanekkundi, bengaluru,
Karnataka 560037,
Email : [protected]@amazonrecruitment2019.com
If you have any questions regarding this matter please contact
(Information executive) helpline no. [protected]
Hours: 10:00 am_o7:oo pm
If you have any complaints or want any help mail us at:
[protected]@amazonrecruitment2019.com
Text/plain text (1 kb)"
Then they send another mail to sent amount for dress and blazer and then salary account opening, and insurance and courier charges 4900+4900+3500+1650= 14950/- i sent to this account no. Deposit your amount in this a/c state bank of india, a/c no. [protected] holder name: abhishek pathak, ifsc code: sbin0017930. Mob no. [protected]. Then i tried to call to them but they didn't responding. Now i understand they are robbered my money. So friends don't do that.

The manager
Indian bank
Safdarjung development enclave
Subject: refund

Dear sir
I am writing this complaint against a refund to be initiated for my reference number[protected]... Which according to amazon should have been processed in my bank account no [protected] by 2.5.19 for rupees 12965/-.
Kindly see to this mattar and assist to get my refund asap.
Thank you
Yours truly
Manish

I ordered one mobile case on 26 april which received on 29 april and due to issue i place return request same day within 10 mins refund issued on 30 april after product picked up but not credited to amazon pay balance since last four days they r saying technical error teachnical error for my own money and due to their negligence and weak policies or team o have been facing such a harrassment every time they give me q new date starting from four hours to 24-48 hrs to 3-5 business dahys and now the time they extended it till 10 may. Wondering can we trust such kind of online websites for our hard earned money till time their system ok it is fine once return money stucked rhey absolutely dont help and keep waiting the customer

No value of their own written policies on amazon site which states customer may be wntitled tomclaim as well

They r not even helping me for early refund just keep asking for sorry and wait for more time

Guys pls beware before you buy products for such websitw
I was prime customer still having issues

Order id is
Order date
26-apr-2019
Order #
[protected]
Order total
1, 199.00 (1 item)

Monica agarwal
[protected]

Dear sir madam
I contacted many times amazon company regarding my pending refunds i send him 22 reminders but no body care about that. Every time repeated computerized mail replied and problem stands as it is.
I returned all products to pickup team with original product in complete packing as i received product in mentioned time and date.
Then why they delay my amount.
I didn't receive my refund till date
Please help me i send u mails and details u also but refund still pending and no solution.

Hope you will solve this issue positively and refund my valuable money immediately.
Thanks alot
Gurpreet singh
Mobile no [protected]
Email [protected]@yahoo.com
Order and other details below

Pending money order details
Order date. 07-mar-2019
Order no[protected]
Item descriptions:
Hammonds flycatcher brown men’s laptop bagquantity-1order no[protected]pickup tracking id:[protected] price-3599/-
2. Item descriptions-hammonds flycatcher genuine leather 15.6 inch laptop messenger bag for men office bag travel bag laptop bag messenger bag. Quantity-1order no[protected]pickup tracking id:[protected] price-3299/-
3. Boutique living india alpha offbeat smooth & silky touch sateen printed king bedsheet with 2 pillow covers – ornamental, grays pink
Order[protected] price-1999/-
4. Boutique living india cotton trendsetter rainforest cool and crisp percale printed bedsheet set with 2 pillow covers - floral, green, king
Order[protected] price 2565/-
5. Urban hues d’decor cotton comfort 150 tc cornsilk bedsheet with pillow covers (Double, silver blue)
Order[protected] price -1799/-
6. Avioni handloom rugs soft fur reversible silver -92x152 cms (3x5 feet) 59% offamount 1449/-
7. Order no.[protected]
Cloth fusion premuim shaggy carpet for living room 3 feet x 5 feet (Grey) amount 1895/-
8. Order no.[protected]
Multi colour floral cotton large dinner cloth table napkins 24x24 inches set of 4
Price 1061/-

I think amazon has decided to make customer fool while providing offers.
Any customer sees link and offer present on the home page of website and accordingly do shopping and purcahse products
If you have some secret t&c which in inside that offer how one can read & understand. Why amazon pay balance auto selection is done even without asking customer. This is cheating on the part of amazon.
This is what happened in my case as i ordered the product from pantry store with transaction through pnb debit card and as per the offer i am eligible for 15% cashback but due to some secret hidden in your t&c which is never displayed on home page or front page & auto selection tabs i became non eligible for cashback because o[censored]se of amazon pay balance which was nowhere mentioned on front page.
I request you to consider my request and provide refund as exception as why would one make loss of rs 300 because o[censored]se of rs 40 amazon pay balance.
This is the trust and clarity i expect from amazon.
Waiting for some positive reply. You are my last hope.
I think amazon has decided to make customer fool while providing offers.
Any customer sees link and offer present on the home page of website and accordingly do shopping and purcahse products
If you have some secret t&c which in inside that offer how one can read & understand.
This is what happened in my case as i ordered the product from pantry store with transaction through pnb debit card and as per the offer i am eligible for 15% cashback but due to some secret hidden in your t&c which is never displayed on home page or front page i became non eligible for cashback because o[censored]se of amazon pay balance which was nowhere mentioned on front page.
I request you to consider my request and provide refund as exception as why would one make loss of rs 300 because o[censored]se of rs 40 amazon pay balance.
This is the trust and clarity i expect from amazon.
Waiting for some positive reply. You are my last hope.
I think amazon has decided to make customer fool while providing offers.
Any customer sees link and offer present on the home page of website and accordingly do shopping and purchase products
If you have some secret t&c which in inside that offer how one can read & understand.
This is what happened in my case as i ordered the product from pantry store with transaction through pnb debit card and as per the offer i am eligible for 15% cashback but due to some secret hidden in your t&c which is never displayed on home page or front page i became non eligible for cashback because o[censored]se of amazon pay balance which was nowhere mentioned on front page.
I request you to consider my request and provide refund as why would one make loss of rs 300 because o[censored]se of rs 40 amazon pay balance.
This is the trust and clarity i expect from amazon.
Waiting for some positive reply. You are my last hope.

Bank of baroda — charge dispute file

1 review hansot, gujarat district, bharuch, india
Jaydev mistry on april 11, 2019
Submit a complaint
Sir, 18/04/2019 this daate 5890rs shoping from amazon on line transtion. Transcation sucess but my order cancel on amazon. But money not refund my account then i complaint to amazon coustmer care he said after 7days money refund in your account. 11/04/2019 to 18/04/2019 deducted 5890 rs not refuned my account.
Please slove my problem immediately.
Thank u sir.

Sir give to a reference number[protected]. These reference number against applay chage dispute file.
Sir complent

Letter written to [protected]@bpl.in
Dear sir,
Kindly let me know how long do we have to wait for a part to be replaced as we cant do without the washing machine, complaint dated 07.04.2019 washing machine complaint call id - 1904j[protected]
I need to know when is the part being replaced, its already been a month since my complaint, i will be posting on amazon who is a seller of your product, how lousy service complaints are being addressed by bpl. Waiting for your corrective response, please give a reply at the earliest and number of the technician assigned.
Thanking you,
02.05.2019

Sir/ma'am
I ordered a phone and after that the phone was showing next month's day, then i wanted to cancel the product but they are not cancelling it, i have registered my complaint 10 times but they are not doing it. They are keep on saying give us 2 more days, this is kind of a mental torture for me complaining again and again still not able to get a constructive answer, if possible i want compensation to for the mental torture.

Please cancel and refund my money asap
Name:shivraj
Date of order:12/04/2019
Email address: [protected]@gmail.com