Amazon India Complaints & Reviews

One item had purchased from amazon india on 22.4.19- (Ie) 1 year ew pro+plan - air cooler, i had returned back that on 23.4.18. The amount is rs.349.in the amzon company they told that the amount was transacted to me, but till now it was not credited. They had given reference no:[protected] for a/cno.[protected]. Kindly refund the amount for me.. Thank you..

I have issue from amazon india regarding return because i purchased some product from amazon and on 14 april 2019 i raised a request regarding returning and waited some time but no one came to take then i called in amazon customer care for the same and from amazon customer someone told me to wait 48 hours, i waited but same thing happened then i raised a complaint to jeff to get resolution and from jeff team, shiva is handling my issue and he told me that allow some time to resolve this issue. Again i waited buy on 16 may 2019 he has denial to help me because he says that i am raising request to pick up cancellation and i refused to return the item but still i have been waiting to return. On 16 may 2019 shiva told me that without return, my refund can not be possible, i agree with that and he also told me that either he can arrange new pick up to return or i can return this from my end, i wrote a mail for the same and i told him that if pick up is possible then arrange, otherwise provide me self return option but 2 days has completed, he is not responding to me. This is no way to handle to customer to resolve their concern. I am using amazon since 2016 and there is a number of order which i took and i have not returned any single product before these. I am losing my experience and i need resolution because the amount value for all product is rs.4875 and i can leave this for this cheap products. Kindly help me and take necessary action against the amazon and shiva

I have mentioned details below side with order number and product name

Order no:[protected]Pepe jeans boy's striped regular fit shirt (Pb301553_green_16)

Order no:[protected]Bourge men's loire-18 navy and sky running shoes-7 uk/india (41 eu) (Loire-18-navy-07)

Order no:[protected]Pepe jeans boy's slim fit jeans (Pb201417q03_deep blue_16)

Order no:[protected] (612 league boys' straight regular fit jeans (Ils00s110098e_blue_13-14yrs)

Order no:[protected]Us polo assn. Boys' shirt (Uksh5941_medium blue_el fs)

Order no:[protected]Pepe jeans boys' slim jeans (Pb201347wa0_black_14)

I ordered a beetel f2n (Dual sim) (Fixed phone) from my amazon account by paying rs. 2167.00 through net banking on 1st may 2019. On 4th may 2019, i got an email from amazon that the product has been delivered, which actually i have not received till date. Since 4th may 2019, i contacted amazon customer care several times regarding this issue. Every time they assured that the investigation is going on and told you can call after 16th may 2019. Today, on 17th may 2019, when i contacted to the amazon customer care, they refused to take any action. They replied that i have received the product according to their investigation team, which i have not received till today. Also, they refused to give any evidence of receive of the product.
Is there any system by amazon which assures the product is delivered to the right person or not? They should have a strict system by which the product should be delivered to right person.
I, hereby, complain that i have not received the product till today and claim the amount should be refunded immediately or the product should be re booked to me.

I have ordered something on cash on delivery today and the account got locked. I tried to deliver the product to my home address. Please unlock my a/c and get the product delivered to my home address as soon as possible. My home address is:-siddhartha mahanta
Sandail
Daffodil, mirza
Sanpara, assam 781125
India
Email - [protected]@gmail.com
Phone number: [protected]/[protected]

I ordered 2 buddha paintings however o received only 1 packet and that too it was empty. I complained about this however till date there is. No resolution provided. Neither i received refund nor the paintings. I am highly disappointed and i am going to take this consumer forum now because i don't see anything being done on this case. Pls see all the calls recordings and the way this has been handled.

Nokia 6.1 (Blue-gold, 4gb ram, 64gb storage) ordered on 8th may'19.
As per schedule they promised on 15th, not given on 15th.
Courier guy called at 6pm on 15th and said the mobile will deliver on 16th.
But i received the mail saying that as per my request delivery rescheduled to 17th.

However i received the parcel on 16th, while verifying the mobile, touch screen not working. For checking i need to call the call centre and for pick up and replacement it may take another few days. I badly need mobile, i can't wait for all these procedures. Please try to provide the replacement asap or cancell this order and refund back asap.

I was shifted to this new place very recently so i requested the delivery boy to talk to my husband regarding the address details... He spoke me to very rudely and gave me all sorts of replies...
Finally i requested him to talk to my husband by taking some time and he reached home on my husbands instructions... He could not press the calling bell and in return he asked me if the calling bell is working (Sarcastically) and spoke to me as if he was giving me order for free..
He gave me cheap look as if i am someone dependent on him for a living..
This is not my first order in amazon...
I have ordered many items previously in different places and never faced this problem..
The delivery boys phone number is
[protected]

In the morning of may 17, 2019, the delivery agent came to my place to deliver the vivo v15 pro that i have ordered with order tracking id:[protected] and have also paid in full for the same. He asked for otp and other information which i also provided him. But to my surprise he was in a poor shape and don't have knowledge of what he was doing. He informed that he couldn't get the barcode scanner and he need some help from the team so he ll be back in half an hour by 9:00 a. M. To which i agreed. To my surprise after half an hour, when i tried contacting the delivery person through the number provided to me by amazon, the person who picked up the call claimed that he is on leave and that someone else is delivering the product.

Not only this but when i visited the app i got to know that the person who came to deliver my product cancelled it claiming that i rejected the product. I have already made a verbal complaint to the customer service.

Kindly address the issue at the earnest. This experience has really let me down and has raised a question on my affirmation with amazon.

Order details are as follows
Order date

15-may-2019

Order #

[protected]

Order total

19, 489.04 (1 item)

Order #[protected]
23 april 2019

I got this cod package on 27-apr-2019, ordered several things from amazon & received this yoga mat (3 feet packaging, & a pen drive (2 inch packet), in a common box, box was of very bad quality & cracked from several places, my wife received the package & paid cod amount without checking it's outer condition, yoga mat was in there but pen drive missing & an invoice for both pend drive & mat was there too, complained about the same on same day, today i got a revert in this matter that they can not refund my money as their investigation was against me, i don't have any proof that favors me, lost my 450 bucks, just wanted to let everybody know about it, so others can be cautious about these things..

I suggest to all, plz don't receive a box until it seems all well & brand new, make a video before delivery person of package opening, so u have enough proof to show to amazon

I have ordered hul pureit classic g2 mineral ro+uv 6 stage 6l water purifier of rs 10863 on 08 may 2019. On 13 may the product is delivered to me but when i saw it was very small packet and once opened, i found a 1 ltr glass bottle.
I complained to them. They said we would do the investigation and today when i contacted them they told that i got the correct packet and product is already delivered so now this complaint is closed.
Neither they agreed to refund the amount nor to deliver my order. I am attaching the photo of the packet which i received. Amazon is not ready to help me out.
Please advise.

Order no.[protected] reebok men shoe
Extremely horrible product received. When opened the packed the carton was damaged, shoes was dirty and shoe sole broken. Also after complaining to amazon team for pickup no response till date. Regular communication with amazon customer care are only resulting in delaying and not giving the valid reason for pickup of this damage product. It is waste of time and money. Suggest you all not to buy any product from amazon.

I ordered a women bag (Order no.[protected]) from amazon and recieved an emoty box i raised this issue on the dame day and your teasm said they will arrange a callback or you can call us on 16 may, i contacted your team today and they said they cannot provide any refund or anything as their team refused to provide any refund, am an existing customer of amazon and ordered so many products but this time i got cheated by your company i just want my money back i want to contact with the supervisor as soon as possible you cannot cheat your customers kike thias customer satisfaction must be your priority

Hi, i am priyanshu parth from jharkhand. I have ordered a condenser microphone from amazon on 14th march and has not recieved the product till now. Amazon is showing estimated time of 6th of april 2019 and it is 16th of may today. I have tried calling costumer care but the costumer care is telling that they cant find any orders but in the amazon site i can see my order. I had done the payment and am not able to get the refund. I am very dissapionted with amazon's service.

May 5 i was ordered oneplus 6t mobile in amazon due to account hold reason it was cancelled but i payed money for that 32, 459 rupees but one mail was came you get your before 10 th may, but i am not receiving that money please anybody help me email id is [protected]@gmail.com if you know about this contact me

The product that i ordered on amazon was a Micromax Canvas 1 smart phone and when it was delivered and i opened but, as to my surprise there was nothing but a bar of soap instead of my phone.My order was placed on 9/05/2019 and it was received on 15/05/2019.it was shipped from EMOTICON ENTERPRISE, 211 Anandapuri, kanpur-208023 and their contact no is [protected].

I order one Bata shoe by id[protected] & one Redmi 6pro mobile
id[protected] on 4th May 2019

Payment given prepaid of both order sepratly.

On 7th May i receive only Bata shoe & phone not receive by me.

Now company say that they deliver shoe & mobile both in same package.

As per company warehouse & label pasted on pack there is only shoe in pack.

Now company is not help to get mobile & not show any receipt of mobile.

Sapan
[protected]

Dear sir

My account no[[protected]]
Customer id 90036869
I purchased a product on amazon on 2nd of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 13th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

Bank: canara bank
Branch: sirsi
I ordered samsung galaxy m20 mobile (Charcoal black, 4gb ram, 64 gb internal memory). On 4th may 2019. I paid the amount using canara bank debit card. As i was getting a better deal, i cancelled the order. Amazon says the refund of 8826rs has been processed successfully on 6th may 2019 and the refund reference number is[protected]. I called canara bank customer care executive but didn't receive proper information. So please find my refund which is rolled back to my transaction id as stated above as soon as possible. Thank you

Hi, i was a trial member of amazon for one month. When it got over amazon automatically made me prime member for 1 year and deducted my money "999". When i got the message, within a minute i cancelled my prime membership. Then i waited for my refund nearly 2 weeks. After that i contacted amazon customer care, they said my money has been refunded. But till now i didn't get my money. I am really very depressed with amazon.

I purchased cricket gloves for my son who is 14 yrs old and per the seller details i purchased the gloves but it was so sad that the gloves didn't fit my son's hands and i returned it and sent a feedback to the seller via amazon stating that the seller was chasing only money by providing wrong info. For the particular product as the seller don't give away the product free of cost but instead of taking the feedback in a positive manner he has sent an email to me stating that i was trying to get him negative ratings and used unethical words which i had reported twice with amazon but instead of supporting me (I am also a prime member), amazon seems to be supporting the seller as they tend to get a lot of commission and they don't care about the consumers at all as they are not in the picture at all except that they make a lot of profit.
It is so shameful and sad that i keep buying (As i have paid my prime membership too) from amazon and get these kinds o[censored]nethical comments and also amazon india feels that no one can take action against them and they say that we can report this to anyone and that no one can even take any legal action against them which is very unfair as amazon seems to make only money and has no respect for its customers who are actually paying money and because of customers like us they are making huge profits.