Amazon India Complaints & Reviews

Address: S.B Roy Road, Deoghar, Jharkhand, 814112

Website: Amazon.in

Hi, i am priyanshu parth from jharkhand. I have ordered a condenser microphone from amazon on 14th march and has not recieved the product till now. Amazon is showing estimated time of 6th of april 2019 and it is 16th of may today. I have tried calling costumer care but the costumer care is telling that they cant find any orders but in the amazon site i can see my order. I had done the payment and am not able to get the refund. I am very dissapionted with amazon's service.

Amazon India customer support has been notified about the posted complaint.

May 18, 2019

Updated by priyanshup till now amazon has not took any step for my complaint

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May 5 i was ordered oneplus 6t mobile in amazon due to account hold reason it was cancelled but i payed money for that 32, 459 rupees but one mail was came you get your before 10 th may, but i am not receiving that money please anybody help me email id is [protected]@gmail.com if you know about this contact me

May 15, 2019

Complaint marked as Resolved

[email protected]

May 15, 2019

Updated by Muni271 Sorry money is 32, 359. i asked amazon customer care they does not respond properly

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Address: Kollam, Kerala

The product that i ordered on amazon was a Micromax Canvas 1 smart phone and when it was delivered and i opened but, as to my surprise there was nothing but a bar of soap instead of my phone.My order was placed on 9/05/2019 and it was received on 15/05/2019.it was shipped from EMOTICON ENTERPRISE, 211 Anandapuri, kanpur-208023 and their contact no is [protected].

+1 videos

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Address: 158-159 MEHANDWAS HOUSE NEHRU BAZAR, JAIPUR, Jaipur, Rajasthan, 302003

I order one Bata shoe by id[protected] & one Redmi 6pro mobile
id[protected] on 4th May 2019

Payment given prepaid of both order sepratly.

On 7th May i receive only Bata shoe & phone not receive by me.

Now company say that they deliver shoe & mobile both in same package.

As per company warehouse & label pasted on pack there is only shoe in pack.

Now company is not help to get mobile & not show any receipt of mobile.

Sapan
[protected]

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Dear sir

My account no[[protected]]
Customer id 90036869
I purchased a product on amazon on 2nd of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 13th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

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K

[email protected]

May 16, 2019

I am being billed on my credit card for 13.77 which I never agreed on. I don't order from Amazon. Please remove the charges on my account.

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M

Mohd Arafeen

from Noida, Uttar Pradesh

May 16, 2019

Maine amazon se Arizona EDTA 600 MG medicine mangwai thi but cancelled krwaya tha Maine Apne debit card se payment kri thi but refund nhi aaya refund I'd hai... 75503729124029227651690 hai plez back my money

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Bank: canara bank
Branch: sirsi
I ordered samsung galaxy m20 mobile (Charcoal black, 4gb ram, 64 gb internal memory). On 4th may 2019. I paid the amount using canara bank debit card. As i was getting a better deal, i cancelled the order. Amazon says the refund of 8826rs has been processed successfully on 6th may 2019 and the refund reference number is[protected]. I called canara bank customer care executive but didn't receive proper information. So please find my refund which is rolled back to my transaction id as stated above as soon as possible. Thank you

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A

ali tyagi

May 15, 2019

My oder not receiving dht blocker plz send
[protected]

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N

NitinS2124

from Delhi, Delhi

May 15, 2019

Hi,

I have Ordered HUL Pureit Classic G2 Mineral RO+MF 6L Water Purifier from Amazon but I have received wrong products against Order#[protected]...
I have received water bottle instead of Purifier, I have registered the complain against Amazon but they not able to help

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NitinS2124's reply, May 10, 2019

Hi team,

after lot of follow up with amazon, I have not received correct products or refund of my money

N

NitinS2124

from Delhi, Delhi

May 16, 2019

pls revert team

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Address: 600089

Hi, i was a trial member of amazon for one month. When it got over amazon automatically made me prime member for 1 year and deducted my money "999". When i got the message, within a minute i cancelled my prime membership. Then i waited for my refund nearly 2 weeks. After that i contacted amazon customer care, they said my money has been refunded. But till now i didn't get my money. I am really very depressed with amazon.

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P

priyanshup

from Mumbai, Maharashtra

May 15, 2019

I have not recieved my product since the estimated time wich was 6th of april and its been more than a month and the payment was already done and i have already informed them about it but still i didnt recive my refund

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D

[email protected]

from Etawah, Uttar Pradesh

May 16, 2019

My tracking ID NUMBER is[protected]. But as per your message items delivered on 06 May 2019. But I am not received till date. Pl lodge FIR against non delivery of ibid items.

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[email protected]'s reply, May 7, 2019

My items not yet received

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I purchased cricket gloves for my son who is 14 yrs old and per the seller details i purchased the gloves but it was so sad that the gloves didn't fit my son's hands and i returned it and sent a feedback to the seller via amazon stating that the seller was chasing only money by providing wrong info. For the particular product as the seller don't give away the product free of cost but instead of taking the feedback in a positive manner he has sent an email to me stating that i was trying to get him negative ratings and used unethical words which i had reported twice with amazon but instead of supporting me (I am also a prime member), amazon seems to be supporting the seller as they tend to get a lot of commission and they don't care about the consumers at all as they are not in the picture at all except that they make a lot of profit.
It is so shameful and sad that i keep buying (As i have paid my prime membership too) from amazon and get these kinds o[censored]nethical comments and also amazon india feels that no one can take action against them and they say that we can report this to anyone and that no one can even take any legal action against them which is very unfair as amazon seems to make only money and has no respect for its customers who are actually paying money and because of customers like us they are making huge profits.

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M

Mohammed Asif Raza

from Mumbai, Maharashtra

May 15, 2019

I have booked my iPhone 04/5/19 amount debited from my account but order is not delivered my order number is 20190504 [protected]
Please deliver my order

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K

Krr15

from Mumbai, Maharashtra

May 15, 2019

I got the notification regarding refund initiated but after that it didn't completed.

Also when I talked to customer care I found that they were unable to provide me details of my transactions.

I have attached the screenshot of order details.

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D

dhanasekar.2019

from Mumbai, Maharashtra

May 15, 2019

I have ordered Samsung M20 Phone on 6th may, it's standard delivery 9th may but i have paid express delivery charges it's displayed 8th may.Yet not delivered the Phone and ask its customer care no they are not Responsible to my call.

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D

Deshmukh Shekhar

from Mumbai, Maharashtra

May 15, 2019

Dear sir,

I am regular shopping on Amazon but this time my order not getting me in time that's why I'm bare some loss, nothing any type getting support my order is Nikon DSLR d7200 Shipped with Ecom Express
Tracking ID:[protected].who is responsible for this and how to recover my losss

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Address: 626132

Hi,

I gave a lg split ac order in amazon at may 7th 2019, order#[protected], while i booking the order they have mentioned (3-5 business days).

If they calculate like monday to friday, if that policy also it should be delivered today (14th may 2019) still now not yet delivered. If i called to customer support mr. Raman some one, he said it will be deliver at 16th may 2019, it will take one week to deliver. Actually that courier was reached near to my destination place on saturday (11th may 2019) exactly 25 km only.
Now days they are not properly support and, they are in laziness.
Ex: if any item i can purchase from amazon and i'll tell you to amazon customer support i'll pay after 1 week they won't accept right, people are fool, only they are cheating us.

This is my biggest mistake! Next time on wards i won't purchase from amazon directly go to the store and will purchase that is best option.
Guys please do not believe amazon they are cheater and they make people fool around.

Regards
Shantha kumar
[protected] / [protected]

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Delivery has been done of item order no.[protected] dated 6 may 2019 with shipment no z88416854 in ambikapur (Chhattisgarh), while it was to be delivered in jagdalpur city. Please take the necessary steps to deliver at the correct address at jagdalpur (Pin 494001) (Chhattisgarh). Dtdc courier service staff isn't responding as expected in raipur and jagdalpur. I did online purchase so many time from amazon but this time my experience wasn't good. Please do something to good experience of customer.

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I have ordered trimmer in Amazon on 05.05.19 and cancelled it.the reference number for the transaction is[protected].they told me refund will completed within 10.05.19. I have frequently contacted bank customer care but they told we can't able to track with reference number.but Amazon customer care told this is your refund transaction number. I don't know what to do . So Plzzz refund it as mush as possible.

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Address: ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, 560055

Website: amazon.in

I am Mohanraj.
My order number :Order #:[protected]
Items:
1 : Faironly Mini Portable USB 5V 8W Electric Powered
Soldering Iron Pen.

I am paying for Amazon pay UPI to link my paytm payments bank savings account purchased.
Transaction ID S48755701.
UPI Reference NO[protected].
Return & Refund request 2019 April 24.

ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore, India

560055

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Address: ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, 560055

Website: amazon.in

I am Mohanraj.
My order number :Order #:[protected]
Items:
1 : Faironly Mini Portable USB 5V 8W Electric Powered
Soldering Iron Pen.

I am paying for Amazon pay UPI to link my paytm payments bank savings account purchased.
Transaction ID S48755701.
UPI Reference NO[protected].
Return & Refund request 2019 April 24.

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Address: Shop no. 8. Sutlej Complex, Dr. Gujjarmal road, Ludhiana, Punjab, 141008

My tracking id is[protected]. On 13 may i received call but on Every monday our total market remain closed and i was not in city so i asked fir tomorrow but i received message that i have not arrangement of payment still i am waiting for my product having payment in my pocket but nobody is coming to me

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Address: Chennai, Tamil Nadu, 600095

I have purchased an indian terrain casual trouser on amazon online shopping mobile application.
The first time online payment transaction was failed and also my money was not taken for that particular payment.
Second time when i entered all the card details the application said something went wrong and again it got failed, also there is no bank messages stating that the transaction was successful.
When i paid for the third time the transaction was successful and order was placed. But now when i check the bank statement there was twice the order was raised and my money was taken twice.
When i called to the customer care executive they said even when you cancelled, the money will be hold for another 6 days and refunded after 6 days.
How fraudulent act was done by this amazon. Building an online application with money forgery tactics. Holding the money from public with wrong transaction and making use of it in some other way.
Need to take serious action on this issue.

Amazon India customer support has been notified about the posted complaint.

May 16, 2019

Updated by 5rinu Is Amazon sleeping on this issue. This is wat a customer response from fraud Amazon.

May 16, 2019

Updated by 5rinu Still my money is misused by Amazon. Need to take proper action on Amazon and also the Bank involved in this issue.

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K

karunakaranr

from Chennai, Tamil Nadu

May 15, 2019

I am gokul i was cancelled amazpay prime membership they cancelled but succeeding month of additional two month they plucked without my knowledge. i spoke with his company chat line three times. they told refund with in two days but not yet refunded for the past 18 months. what will i do. nearly 2000 and interest will be paid to me.

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karunakaranr's reply, May 14, 2019

Chat
Sound
Me: dear sir, u r taken without me 3 months suceeding amazon prime amt 12 jun 2018, 12 july 2018 and 12 may 2018. kotak credit card no 4166452442661893, karunakaran, but u refunded one amt only. other two nt yt. i called to tell they told, it wll process. for the past 4 months u r nt response me. i am very upset. pl refund as early as possible.
You are now connected to Yogesh from Amazon.in
Yogesh: Hello, my name is Yogesh. I'll certainly try to help regarding your concern.
Me: thank ytou sir. i am pleasure
Yogesh: As i understabnd your concern is related to your refund, am i correct?
Me: s s sir correct
Yogesh: Would you please mention your order id so we will be on the same page?
Me: no order and nt joined prime member but u taken the given card fr amount
blindly taken amazon prime amt nt by order
Yogesh: May i know the date when the amoutn was deducted?
Amount *
Me: has been given first chat sr
Yogesh: Okay.
Me: 12 jun 2018, 12 july 2018 and 12 may 2018.
Yogesh: Just a second.
Me: s sir
one month refunded
Yogesh: Okay pelase tell me the correct amouont hgow much get deducted?
Me: prime amt for only one year but taken 3 months countinuously. why sir
at ther same time i did not jointed u or nt given join request sir
but y r u pluck my amt? i save my card is worung sir
time to time i give card sir
Yogesh: Okay please allow me a movement so i will check the information with you.
Me: saved card problem to customers sir
Yogesh: Gokul please allow me a movement.
Me: k sir thx
Yogesh: Okay tahnk you for being online.
As you asked me for the extar amount get deducted from your account.
So i will do that cacellation request from my end
So i escalate this to my business team so please allow us 24 to 48 hours.
For the confirmation of the payment.
I hope i was clear to you.
I hope I have been of help to you.
Is it okay for you Gokul ?
Me: nt extre amt sir i did nt join prime member. but u taken as prime member without knowledge. so pl refund all three month amt. but refund one onth amt only so pl refund another two month amt pl sir
Yogesh: Ofcourse we will definately do that no worries with in 24 hours you also receive an message regarding this.
Me: ok sir u alway dear to me sir. but understand my problem with amazon. thism is nt my mistake this is fully ur company sir. but i am very affected because credit card amt i did with fine. what is this sir
Yogesh: Yes understand that and no worries you get the total refund s you want that, So please no worries just allow as that required time
Me: pl send mails to my email id or contact over ph alternative no is 9962284145. thanks sir
Yogesh: oFourse.
I will also mention that as you asked me to.
Me: this understand only (ur mistake or other side) adjustment you to go peak sir thanks
Yogesh: I hope I have been of help to you.
You are always welcome.
Please feel free to tell me if there is anything else I may assist you with. ??
Me: thanks once again and also personally thank you dear yogersh sir
Yogesh: Most welcome Gokul
Is there anything else I could assist you with?
Me: no i am cvery thankful to u sir may i quit sir
Yogesh: Thank you for contacting Amazon. It was nice talking to you.
Please click on END CHAT button on the top right side of the window to close this chat.
---------
22dec2018-2.20pm
ChatClose WindowSound
Me: hi sir
You are now connected to Rashi from Amazon.in
Rashi: Hello, My name is Rashi.I will be glad to help you.
Could you please elaborate your query so that I can assist you in a better way
Me: sir i contact so many times but not resolve my problem last contact on 11:11 28-11-2018 name yogesh
may i send my last chat set madam
Rashi: May I place your chat on hold for two minutes while I research this for you?
Me: k
Rashi: Thank you.
Me: i saw in news ur materials are fake for 21% now i think ur pick up money refund for 75% not good. ok madam
48 hrs u wll refund the person told but not yet... y
i saw nail nt reply yet
Rashi: I am checking the details..Please beassured.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
Rashi from Amazon.in has left the conversation.
--------

karunakaranr's reply, May 14, 2019

this is my conversation over amazon chat please refer

karunakaranr's reply, May 14, 2019

now this number change to 4166451400874928 but same account card changed for emv card that is why pl refer thank you sir

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Address: Kohima, Nagaland, 797001

I am very upset with the delivery system. I reside in kohima, nagaland, 797001.in north east. The delivery system sent me a message that my order has been personally signed and delivered to me but i still did not get the item. I cannot even contact the delivery people with the number and pin sent to me either. How can you say that youve delivered my package to me and send me an email when in fact i have not recieved it.

Amazon India customer support has been notified about the posted complaint.

May 14, 2019

Updated by Divina Methseu Until the product reaches the customer and it is signed or something. The company shoudl make sure that the product is not declared to be delivered. This is false and misleading. You should change that system of delivery.

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K

karunakaranr

from Chennai, Tamil Nadu

May 15, 2019

I am gokul i was cancelled amazpay prime membership they cancelled but succeeding month of additional two month they plucked without my knowledge. i spoke with his company chat line three times. they told refund with in two days but not yet refunded for the past 18 months. what will i do. nearly 2000 and interest will be paid to me.

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Respected sir/madam
I beg to say that i made a trannsaction throught sbi debit card on amazon.in on 6th may 2019. But transaction is failed due to some technical reason and amazon refund my amount same day and they provide me. Authorization code (Refund reference number) for the transaction is 119479.
But bank don't credit my refund amount till now and when i visit my sbi branch and contact customer care they said "we have no information about this transaction"
My account detail following
Sbi account number [protected]
Debit card number 0902
Please solve my problem as soon as possible.

Yours truely
Vaibhav
Contact number [protected]
Email id [protected]@gmail.com

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Address: SBI ATM GALI Shahganj patna 800006, Patna, Bihar, 800006

I placed order date

07-may-2019 order number

[protected]
And delivery date 11 may 2019 but after 13 may not deliver at my address
Then i requests multiple times in amazon customer care regarding early deliver my item but not any answer / responsibility by delivery courier company
So kindly check and action against courier company

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Address: 06010

Website: Amazon I guess

I don't know what the product is
It cost me $4.03

april 13 -15
Amazon digit*MZ2LN4470
refererence # 87881551

I don't know how to say more as there is no more to write without information
I have no other information
That is why I am complaining
as I don't want to pay for something I didn't order
and now I don't know what it is to explain to you here

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Address: KIM-OLPAD ROAD, KIM , DIST-SURAT, 394110

Hi i am vivek sirohia, i ordered godrej washing machine & its stand on may 9th, 2019 at 9.35 pm, i paid for both product, washing machine was delivered on 12th may'2019 and for machine stand/trolly i received a message that it will be delivered by evening of 12th may'2019, by chance i was ordering some more thing, that time i checked in " my order" section i was surprise to see that the washing machine stand order was canceled and returned back, i checked my mobile that either i have received any msg or not.. There was no phone call or no message for return of product.Than i call to customer care where mr. Chandrakant told me that this product is sold by third party and he doesnt deliver in your area. I was shocked what kind of answer is this. I ordered to amazon not to any third party, and while ordering pin code with current location is checked by amazon app., than whats the problem and i have received washing machine on the same address.. All responsibilty is of amazon .From ordering date to 12th may'2019 morning i have received message of "dispatch" & "arriving today" about the product than why its not delivered. I am shopping for last 4 years from amazon, every time i appreciated amazon but this time they disapointed me by answering that this product will not deliver in area.. Now what to do... Should i shop more and more from amazon, and the time of delivery i will reject to accept it... Or may i shut my mouth and shop again with all my loses . My order no was.#[protected] placed on 09 th may'2019 . Product name : smart shelter adjustable semi automatic top load washing machine trolley/stand amount rs.999/-

Amazon India customer support has been notified about the posted complaint.

May 13, 2019

Updated by Viveck Sirohia why amazon has taken order when there is no delivery in such area.. amazon search by PIN or current location, now i can say that this type of shopping i will never do, i will delete amazon app and will suggest my all friends and relative to do so.. a fraud case should be made against amazon.

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