Amazon India Complaints & Reviews

I had order subject toy in amazon with delivery charges for delivery in the morning by 1100 hrs, in the morning the amazon delivery boy called up in and told the shipping will be late as they have received it late and he will deliver it by 1230. At 1230 the status they updated is they could not contact me and they would deliver the toy and it will be delivered by tomorrow

My kid is eagerly waiting for the toy. I am disappointed at the way amazon has caused mental agony to me and my 7 years old daughter.
I want package deliver today as promised.

Order no[protected] dated 23.05.2019
Complaint by manasi adak

Product name:boat rockerz 255 sports bluetooth wireless earphone with immersive stereo sound and hands free mic (Active black)

The earphone stopped charging. The light doesn't come up but the earphone gets heat.

I had bought this earphone on 13-mar-2019. Order#[protected]. It already has the warranty. Please replace the product at the earliest and send it to same address.

Respected sir,
I have to receive 2749/- from amazon as refund to a product which they are claiming that the amount has been refunded on 15/5/2019 but i have not received any such refund in my bank account till 24/5/2019. I even contacted sbi customer care they are asking for utr no which neither amazon.in is giving nor able to generate it from sbi online. Please help in this issue

Thank you

I have ordered number of books from amazon. But when i received my order one product harry potter 7 volume paperback collections was missing. During receiving the package i said delivery boy that harry potter collections is missing he said to me that sir i only received these packages which i m deliverying may be some other delivery boy will delivered it by today. Then i inform the same to amazon customer service they assured me that by some means of errors your order is showing delivered it will be delivered to you by next 5days. But even after 5 days i didn't received my order then i again call amazon customer service now they said we are raising the investigation as the amount of product is high and after 5days i again called them to know the status of my complaint. Now they are saying there investigation is complete and there is no product missing from their side.
Please suggest what can i do now?

Hi,

I have placed an order for
Nr mart handy chopper kitchen manual vegetable onion cutter in 500 ml with 4 blades on 7th may and received the item on 12th may which was paid by pod, but the product was not working so i have placed a replacement order on the same day with order id[protected], amazon return id: drwxqnpqrrma and tracking id[protected], product pick up was done but i have cancelled the product as i got a better product. Now i haven't received the amount that i paid. Neither there is an option for tracking the refund status which is not even helpful. Customer care was not responding properly. I except my refund to be done asap.

Iam manikandan i was applying Amazon Recurment in quiker app and offtar the week call from the Amazon recurment hed officer in your resume was shot listen so you will send the education certificate, photo copy, I'd cort so i will send offtar call to next day your opponent send applications filled and send uniform fees 1650 in union bank+4990account opening+4990 insurance to name of visal i was snd the money I am calling to the mobile no. [protected] no response

I have cancelled my order - Makeup Revolution Illuminating Fixing Spray, Order id - #[protected]. I have cancelled it on 10th May. I have called there customer care, they said that the refund will be credit in 2-3 working days. After 2 days I haven't got any refund. I again called them. They were making some excuses and they called me to wait for extra 3-5 days. After 10 days today (23rd May), they are again making excuses and they are telling me to wait and they have no exact date for the refund.
This is a very cheap behaviour from Amazon. I want my refund as soon as possible.
Please help me out there regarding this...

I've ordered an consignment on 30 April but till date did not receive that delivery. When I contacted you guys in 16 may I was told that within 48hrs it'll be received but still the response is negative.
Please look into the issue and send delivery ASAP
Order date 30-Apr-2019
Order #[protected]
Tracking ID:[protected]

Your return pick-up is scheduled for: friday, 12 apr, 2019, 07:00 - 13:00 the phone number we've given to the carrier for this pick-up is [protected]

Pickup address
Girish k gohel
E-2/43, om shanti nagar makarba road. Vejalpur, ahmedabad
E-2/43, om shanti nagar makarba road. Vejalpur, ahmedabad
Ahmedabad, gujarat, 380051
Phone: [protected]
Pickup time:
Friday, 12 apr, 2019, 07:00 - 13:00
Pickup tracking id:
[protected]

I am dhanalakshmi. I ordered headset from amazon on 12th may 2019. Product was not good, so i returned it back on 13th may 2019. But i didnt get my refund back

If i call customer care (Amazon),

Our refund of rs.499 has been processed successfully on 5/14/2019. The amount should reflect in your account by 5/20/2019.

The authorization code (Refund reference number) for the transaction is 932889.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I even enquired canara bank, but they are saying, still refund is not initiated.

So i need to make a complaint on both amazon and canara bank.

Take a required action to refund my money 499/- on both sides.

Dear sir,

As i place order in amazon for 2 watches unfortunately it will returned & refund initiated from amazon, but still i cannot get amount
Received in my account, as then contact through bank they said pls contact amazon for clear the amount, but amazon said the refund process completed, please do needful for me & need status of amount clearly.

Mene refigerator order kiya yeprepaid product he, jo ki[protected] ko nikla hua he aur[protected] ko destination chittorgarh aa chuka tha, 11:55am usko out for delivery dikha diya, aur raat ko 10:06pm pe delivered dikha diya jabki mereko koi product nhi mila na hi koi product ki delivey se related call aaya, amazon fraud kr rhi he mere saath, mene phele paise de diye issliye delivered dikha diya jbki product muje mila hi nhi, dhokha he mere saath, frusted ho gya bht me, ek business chalane k liye customer satisfaction jaruri he lekin amazon ke pas paise aa gye toh delivered dikha diya, customer care p baat ki fir bhi bolte h galti se ho gya hoga, tumhara galti se ho gya khene se kuch nhi hota, paise toh customer k ja rhe he na essa cod wale product p kyu nhi krte he, isme paise phele de diye issliye, fraudd kiya h amazon ne, aur saath me gati courier company ne. Muje mera product nhi mila he please aaj ki date me paise wapas dilane ka kast kre...

Regards
Ravi
[protected]

I have ordered combo set of bedsheet with order id[protected] then i cancelled it. I have irdered it in first week of february. I cancelled it in the second week. Amazon approved foe refund after they received thr cancelled order back. After getting the order back amazon has approved for the refund in february 20 but i did'nt get my amazon refund amount of rs.1127 with refence no.[protected]. Yesterday i wrongly typed rs.1027. So please refund my money as soon as earlier.. It is so urgent.

I had bought a furniture product in april. When i received it, it was not the same colour and quality. The co. Refused to pick it up and expected me to ship the 17 kg furniture through india post! I refused to carry the heavy furniture to post it. Amazon suggested to courier the product back, they gave me a list of courier service providers and confirmed that if the seller does not refund the courier charges amazon will refund it for me!
Till date they are dodging from refunding my courier charges of rs 2250/- hararrsing and wasting my time and energy. Even though the seller received the product and u git my refund for the product... Amazon has failed miserably in keeping up with their commitment!

I have ordered Sparx Men's WHBK Sneakers-8 UK/India (42 EU) (SD0323G) from amazon.in on 15 May 2019 and received it on 18 may 2019 packed in a nike box even the seal of shoes were open so i have contacted the amazon guys for the replacement. now they have did the same thing again they have sent me the shoes packed in campus box.

I returned aproduct with order number:[protected] and product name is medlife women diabetic chappal and refund initiate on 14/05/2019 but it was not received they stated that it will reflect on 20/05/2019 bu not received and my bank name is canara bank and the amazon reference number of refund is:[protected]. This is the problem and make sure that it will be resolved as soon as possible

I was order 2 realme u1 mobile through amazon and after delivered mobile i am facing charging issue and voice not clear facing echo problem on every call.. Not happy with your product... Quality very bad..

Kindly arrange refund my amount immediately...

Order no :-

Order #[protected]

Order #[protected]

Regards
Hemant kumar
M - [protected]
M - [protected]

I have ordered combo set of bedsheet with order id[protected] then i cancelled it. I have irdered it in first week of february. I cancelled it in the second week. Amazon approved foe refund after they received thr cancelled order back. After getting the order back amazon has approved for the refund in february 20 but i did'nt get my amazon refund amount of rs.1027 with refence no.[protected].

Shoe rack with upholstry ordered on 6th may2019 thro amazon.in not yet delivered
When contacted customer care they replied to contact seller but without providing address& phone no..no booking details& tracking given..no current status about my product..full amount was paid thro debit card

My order no:[protected] for
Product name: 1. Khadi amla, reetha, shikakai, bhringraj premium, herbal, natural & ayurvedic shampoo sls & paraben free 210 ml;
2. Khadi omorose 100% organic hair wash powder (Dry shampoo) - 100 grams
Of amount rs. 428/- was placed on 1st may & was promised to delivered on 4th may but is wasn't.
After asking the problem they rescheduled my order to 8th may without my knowledge even then amazon fails to deliver.
From then they won't be able to refund th amount even thought they asked for 3-5 bank working days which was extended to 16th may.
Even then they are not able to refund the amount after asking that they asked me to wait till 21st may as their representative will get in contact for feedback or something.
For their kind gesture the provided me 100/- gift card but amount 428/- is not refunded.
I have all the chats and call records as a proof of the conversations.

I request you as a consume to please help me out as its been 16+ days they harassed me as i may place same order again or do something else as my amount got freezed in amazon's service.

1 of the chat on 7th may:

7 may 2019 12:23:22 pm initial question: need to cancel my order
Due to not timed dispach
7 may 2019 12:23:26 pm savitha has accepted the chat.
7 may 2019 12:23:34 pm savitha (Csa) : hello, my name is savitha. I'll certainly help regarding your concern.
7 may 2019 12:24:12 pm ravi : mam last time i had talked to ms. Deepika your representative
7 may 2019 12:24:40 pm savitha (Csa) : i can understand that you wish to cancel your order.
7 may 2019 12:24:48 pm savitha (Csa) : let me check the details and do the needful for you.
7 may 2019 12:25:12 pm ravi : she said me that refund is generated but not able to see on my account
7 may 2019 12:25:31 pm savitha (Csa) : could you please help me with the order id or the product name?
7 may 2019 12:25:54 pm ravi : disscution about this was happened on 6th may
7 may 2019 12:26:11 pm savitha (Csa) : khadi amla, reetha, shikakai, bhringraj premium, herbal, natural & ayurvedic shampoo sls & paraben free 210 ml
Khadi omorose 100% organic hair wash powder (Dry shampoo) - 100 grams
7 may 2019 12:26:12 pm savitha (Csa) :?
7 may 2019 12:26:28 pm ravi : yes
7 may 2019 12:28:39 pm savitha (Csa) : as i've checked and see that refund rs.428.00 was initiated to your upi linked bank account on tuesday, 7 may, 2019.

7 may 2019 12:28:49 pm savitha (Csa) : refund should be credited to your upi account within 4 business days as per bank policy that means on or before 13th may 2019.
7 may 2019 12:29:02 pm ravi : ok
7 may 2019 12:29:58 pm ravi : did you get any information reg. This issue
7 may 2019 12:29:59 pm savitha (Csa) : ​ you can be assured that the refund will reflect to your account as per the promised time frame.
7 may 2019 12:30:17 pm savitha (Csa) : you will receive a automated confirmation mail once the refund credited into your account.
7 may 2019 12:30:24 pm savitha (Csa) : also if you prefer i'll send this chat transcript as a proof to your mail address once our chat ends, so you can make use it for further references.
7 may 2019 12:31:38 pm savitha (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected.
7 may 2019 12:32:07 pm ravi : ok thank you
7 may 2019 12:32:14 pm ravi : have a nice day
7 may 2019 12:32:15 pm savitha (Csa) : thanks for responding, ravi.
7 may 2019 12:32:20 pm savitha (Csa) : please let me know if you need any other help, i will do that for you.
7 may 2019 12:33:38 pm savitha (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected.
7 may 2019 12:34:44 pm ravi : no, mam thanks for you concern
7 may 2019 12:34:47 pm savitha (Csa) : thank you for contacting amazon. Have a nice day! Bye!