Amazon India Complaints & Reviews

On 13-oct-18, i purchased moto g5s plus. It stopped working on 19-oct-18, as it was a faulty product - first failure. Support person promised action & call back in 24 hrs. He said phones are tested before delivery. This should not have happened. But nothing happened in next 24 hours - 2nd failure. I called again, exchange was scheduled for 21-oct. Delivery didn't give the replacement phone, as bar code was faulty. Phone sent without checking - 3rd failure. System was updated to show customer has refused delivery - 4th failure. Sadly, your system still shows the same. It has still not been corrected - 5th failure. Anyway, when i called, folks apologized and confirmed the bar code issue on replacement phone. First i was told they would do exchange again, and they have logged ticket in their system to fix the issue. Next day support person said, exchange is not possible, as system allows exchange only once, even though exchange never took place - 6th failure. They told me to return the phone. It was picked up 24-oct-18 at 9am. I tried buying again, got a message there is limit of phone from same seller. Limit was not removed even if phone was now in amazon's possession - 7th failure. Support person named mani promised refund in my card by 26-oct-18 and confirmed that i will be able to buy the same phone at same price. When i called again, support person refused the same product at same price - 8th failure. I asked them to raise a request for all the issues i have faced. There was no response. I wrote the whole story as response to feedback of call. Again, no response - 9th failure. On 27th 11pm, full 4 working days after the phone was picked up for return, i was told phone has not reached the warehouse - 10th failure. I still do not have committed date for refund - 11th failure. I have been told, phone is "likely", to reach warehouse in 2 days. Once, it reaches warehouse, refund would be initiated and and it may take 3-5 days for funds to show up in my credit card. After series of 11 failures on part of amazon for 2 full weeks, i have neither the phone, nor my money, nor a promise to ship the same product at same price for which i bought it on 13-oct-18, once all gets cleared up. Faulty products, faulty testing process, faulty delivery process, questionable integritry of delivery guys who make wrong updates, faulty it systems, which have incorrect limits, customers are not reponded back on their complaints, even though horrors have been committed on part of amazon. Its quite a horror story... You are taking your customers for granted!!!

Dear team,
Date: 27th october 2018,

Due to technical glitch from amazon website i'm unable to purchase the above mentioned product. I've spent 3-4 hrs with your customer service and they were unfit to fix the issue. I have valuable proof which i shared with executive as well. Told me they can't address my issue and disconnected the calls. I have contacted multiple times to customer care and no one helped to follow any escalation matrix.
Didn't expect from amazon.

On august 20, september 20 and october 20, 2018 my visa card was charged $14.03 each month under the address of "amazon primeamzn.com/billwa" i did not authorize any of these charges, and in checking with bestbuy/geek squad, they determined that one of the intermediates "100bestbuy.com" was not a bestbuy inc company.
I will contact visa for a credit and fraud prosecution.

I ordered some items on amazon during their sale. Out of seven items which i ordered i received only six items. One item was missing, while in my account on amazon the status of that particular product changed to delivered. I raised the complaint to their customer care executive. But till now no communication has been done from the amazon site. This has reduced my faith in amazon. The order was prepaid. My phone no is [protected]

I purchased motog6 4gb ram 64gb internal storage from amazon indian great sale through sbi debit card from your delivery man on 12/10/2018 but i not yet received 10% cash back from this offer. Hope you will take proper step quickly in this matter. My address is b-16 chirantani park bansdroni, kolkata, west bengal. Email id: [protected]@gmail.com. Phone no : [protected].

Thanking you,
Yours truly
Antarima chatterjee

Sir/maam,
My love for amazon is deteriorating day by day
Because of the lack of efforts provided by amazon customer and i am sure i am not the only person.
I ordered a product on 12 oct 2018 and recieved the product late but it ok bacause i have recieved the product well but to my horror it was defective, not upto the par, my product was an earpiece for mobile. Though its not a big product yet small as it is amazon should satisfy all the customers though it be big or small. And also the poor service shown by amazon is pathetic cause i initiated the refund but no customer service or the delivery man stood by my door neither were there any messages on my mobile or calls.
These problems should be resolved by amazon at earliest because we love amazon and dont wanto complaint everytime it shows poor customer service.
My product details are as
Order id is[protected]
And my product details are as
My contact no is
[protected]
And my email id is
Imchen. [protected]@gmail.com
Please help me resolve my issue at earliest.
Thank you

Brings to your notice that i have initiated refund requested on: oct 21, 2018 at amazon and mentioned pickup date and time for oct 22 between 8:00 am to 1:00 pm, but i received the return message saying that change the product return date time.

But i could see the option to change the product pick time and date in amazon site and customer care center not responding my calls

I am an amazon prime member.
This complaint is in reference to order no. (Protected) and tracking id (Protected) delivered by your amazon delivery agent mobile no. [protected] delivery made on 26th october 2018.
My place of residence is on the first floor of the building i live in. The courier delivery agent refuses to delivery the items ordered on 1st floor and very rudely asked me to come down and collect the items. On my saying that he is suppose to "door deliver" the order he very rudely and curtly said it is not my job to take stairs to one floors and i will not deliver on the 1st floor.
Upon my saying that i will have to report to matter to amazon, he retorted that i can report the matter anywhere, but he will not deliver the articles ordered on the 1st floor.
Courier service is of amazon transportation service. This type of rude behaviour and arrogant attitude is not acceptable. If amazon can only deliver on the ground floor, they should clearly mention it in their terms and conditions boldly and significantly so that people not residing on ground floor may look for alternative options of shopping and ordering.
The experience is highly disturbing, deplorable and unacceptable. If amazon doesn't look into the matter and take the inept delivery person to task, they will surely loose loyal customers and business.

I have purchased IFB washing machine from Amazon on date 10 Oct 2018 and found damaged. so I complain about the same on 14 Oct 2018 but from that date, no resolution is there and every time when I call customer care they ask me to wait for 24 to 48 hours. I have call recording of same.

I am highly disappointed because o[censored]navailability of 'pay on delivary' option on my first order (Which i had to cancel), for my first ever smartphone. My parents finally agreed to allow me a smartphone. After choosing redmi 6a on a lightening deal, i had to try till today to get that item in my cart. And when finally, it was, i was shown pod is unavailble. As i said, i didn't had a smartphone, so online banking was never my option. But now, to buy a smartphone, ironically, i am supposed to possess a smartphone.

I have booked whirlpool refrigerator on 15th october 2018. I have paid using my card to get cashback. Delivery was scheduled after a week. When the day comes for delivery i got a message that customer refused. This message i got for two consecutive days. Then i called customer care and they said there is some mistake by courier company and my order gets cancelled. How this can happen. I didnt cancelled and waited for all days from morning till night. I wasted my duty hours and also my money. Now they are saying book another one but i will not get any offer like i book my previous one. So in all i wasted everything. I need justice

I have ordered a product on 4 october 2018. My order number is
#[protected] which i replaced and then returned but could not receive the refund which was supposed to be credited within 3-5 working days from the day it was issued that was on 11 october 2018.
My customer id is[protected]
Refund reference number is 75503728285023602168591
My contact number is [protected]

My email id [protected]@gmail.com
I request you to kindly solve the issue as soon as possible..

I have ordered ear phones in amazon on 13th october. I have n't get the products still now. I got the message saying that it will be delivered yesterday but the delivery boy is not picking my call and finally product not delivered.

I was calling amazon customer service center from past 10 days, but they have not given proper resolution. I have escalated many times but there is no use. I have asked for refund, that also they are not doing.

I need the products immediately. What is the use of ordering the products in prime. It has been 15 days but the product is not yet in my hand.

Sir i have ordered a tv on amzon
15 oct 2018 and expected delivery is as per amzon website portal is 26 oct 2018 but order is not delivered till yet
My orderror no is[protected]
I have called many time amazon
And your delivery system also
But theyou assured me that order will delivered on 26 oct at 8 o clock pm
But order not delivered
Now in your status showing order is
Pending and address is not valid
Amzon delivery service did not call me any confirmation
My time i have purchased a product product was delivered same address how can it is possible
Please solve my issue
My email address-
Saurabh. [protected]@gmail.com

Hi team,

I had an exchange order for under armour shoes with a different size.
The order number is #[protected].

The order was to be delivered on 24th october 2018. I never got a call or ring at my door between 11:48 to 11:58 am. But when i checked to status the same day i was shocked to see the status as delivered around the same time in the morning.

I called the customer care immediately and mentioned that the order hasn't reached me and it states to be received by me. They asked me to wait for the next day 25th october 2018 and that it would be delivered.

I called the customer care on 25th october again only to be pacified saying to wait until the next day.

I called customer care on 26th october again around 10 am. They made me wait for half an hour with a lot of "place the call on hold". Even though i escalated the issue and said please check with the courier if needed, they said we cannot guarantee.

This morning my orders says to be returned. But i still have my old product with me.

I am just hearing lost in the courier from the team, even though the status had clearly shown that the product was in the nearest hub and it was out for delivery in bangalore.

I have written an email to [protected]@amazon.in, [protected]@amazon.in,
[protected]@amazon.in.
Please help me resolve the issue.

I have ordered car seat covers on 12th oct 2018, i received only invoiced and till now product not received i raised complaint on 23rd on amazon customer care they said will be resolved within 24 hours but no resolution today again i spoken customer care they are saying more 5 days and not refunding my amount. Need help to refund my amount at the earliest and request you take action against this issue.

On 10/10/18 ordered products from amazon and made netbanking payment of rs.1948.00 which is deducted from my corporation bank s. B. A/c but at the same time got message from amazon that payment is declined. Contacted amazon for the same, they informed that they have not recd. The payment and advised me to register complaint form. I want back my money of rs.1948.00

Hello

This is pathetic...

Order tracking no[protected] is said to be deliver as per the app, but in actual it is not delivered.
Delivery guy is not picking up the call, later the no. Was off..., nobody came to deliver this package...

Nobody called
No infomation - where my order is...
It was supposed to be delivered on 26, oct (Today)...

I was dependent on amazon for this order & it was super urent.
I can still wait for it to get deliver within tonight.

I herewith attach the e-mail exchange with amazon

Your Account
Amazon.in

Message From Customer Service

Hello

Thank you for contacting Amazon business team.

I understand your concern that you want know when the product will be delivered to you.

I see that the issue has been escalated already to our concerned team and they are working upon it.

I understand that you are waiting for the product since a long time and it is also an inconvenience for you.

If you are not willing to wait any longer you may place a cancellation request for this product.

One of our aims is to provide a convenient and efficient service and I realise that we haven't met that standard in this case. Please accept our apologies.

Most of your queries are answered through our Help pages at http://www.amazon.in/help

Should you require any additional information or assistance, please feel free to contact us back using the link below. We will be more than happy to help you.

https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu

I hope this helps.

We look forward to seeing you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Pranaya A
Amazon.in

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Original Message

Dear Sir,

Please refer the trail mails sent by amazon. Amazon told to wait for 48 hours, now it is more than 96 hours over but I did not get my article. Status shown in app is “Yet to despatch”.
Today I have to buy a TV which I am planning from amzon but little bit worry.

Please help me out or else I have no option other than to approach “Consumer Forum”.

With Regards,

Raj Kumar
[mobile.jpg]: [protected] /[protected]

From: [protected]@amazon.in [mailto:[protected]@amazon.in]
Sent: Wednesday, October 24, 2018 12:06 PM
To: Raj Kumar
Subject: Your Amazon.in Order # Order No:[protected]

[Amazon]

Your Account

Amazon.in

Message From Customer Service

Hello,

I understand your concern regarding the order "JBL 2.0 Wireless Sound bar with Built in Dual Base Port (Black)".

This order was successfully placed but it hasn't been dispatched form our fulfillment center yet and to help you with this we had escalated this issue.

I see that a trouble ticket was raised on Tuesday 23 October 2018 6:53 PM (IST) for the issue you've been facing and you were asked to wait for 2 working days.

I request your little support and co-operation in this and please give us 24-48 hours of time so that we can resolve the issue for you.

I am following up with your order to make sure this is resolved at the earliest.

I appreciate your patience and understanding in this matter.

Thank you for being a valuable customer.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Rabbani A

Amazon.in

Did I solve your problem?
Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

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Download Amazon App and shop anytime, anywhere www.amazon.in/apps

Original Message

Dear Sir,

Order#[protected] dated 15.10.2018

Please refer the trail mail where it is mentioned that the resolution will be provided within 24-48 hours, but still there is no update. Still there is no information about despatch of my article.

With Regards,

Raj Kumar
[mobile.jpg]: [protected] /[protected]

From: Raj Kumar
Sent: Monday, October 22, 2018 5:15 PM
To: 'cs-reply+[protected]@amazon.in' ; '[protected]@amazon.in'
Subject: RE: Your Amazon.in Inquiry

Respected Madam,

It is ok for me to get the product at the earliest.
My only concern is whenever I talk to your service desk personel, I get different type of reply and they forcefully try to convience me to cancel the order, which I declined.

I will wait till 23.10.2018, evening. Please update me once the order is shipped. Also upate at same against my ID in amazon app.

Thanking you.

With Regards,

Raj Kumar
[mobile.jpg]: [protected] /[protected]

From: Amazon.in [mailto:[protected]@amazon.in]
Sent: Monday, October 22, 2018 3:33 PM
To: Raj Kumar
Subject: Your Amazon.in Inquiry

[Amazon]

Your Account

Amazon.in

Message From Customer Service

Hello Raj,

This is Rekha from amzon.in!

I understand your concern regarding the order "JBL 2.0 Wireless Sound bar with Built in Dual Base Port (Black)".

This order was successfully placed but it hasn't been dispatched form our fulfillment center yet and to help you with this we had escalated this issue.

I see that a trouble ticket was raised on 20th October, Saturday for the issue you've been facing and you were asked to wait for 2 working days.

Our escalation team work only on business days, In this case I request you to wait for 24-48 hours as we're awaiting for an update so that you receive the package ta the earliest.

I request your little support and co-operation in this and please give us 24-48 hours of time so that we can resolve the issue for you.

Also I am following up with your order to make sure this is resolved at the earliest.

As a token of apology, we would wish to add a gift card of worth Rs.250.00, kindly let us know if this is okay so that we can right away issue the same in your amazon pay balance account.

I appreciate your patience and understanding in this matter.

Thank you for being a valuable customer. We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Rekha S

Amazon.in

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Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

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Original Message
Dear Sir,

Please refer the trail mail and to advise me the status of my Order. It is more than 7 days when the order is placed. On 19.10.2018 and 201.10.2018, I talked to your associates and it was assured by Ms Neha that the article will be delivered but no solution is provided.

On 19.10.2018 – It was told that item was got damaged while despatch and fresh item will be despatched soon.
On 20.10.2018 – It was answered by Ms Neha that the item will be despatched within 48 hours.
On 21.10.2018 – Ms Jashrwee replied that you have to cancle the order as it can not be despatched. If you can not cancle, amount will not be refeunded.

Now I have not been left any option except to raise the issue to Consumer court.

With Regards,

Raj Kumar
M-[protected]

From: Amazon.in [mailto:[protected]@amazon.in]
Sent: Saturday, October 20, 2018 9:04 PM
To: Raj Kumar
Subject: Your Amazon.in Order [#]

[Amazon]

Your Account

Amazon.in

Message From Customer Service

Hello,

I understood your concern regarding your Order No:[protected] JBL 2.0 Wireless Sound bar with Built in Dual Base Port (Black).

This order was placed on 15th October and was supposed to be delivered on 16th October.
I understand that you've been waiting for this to arrive for a while now and how disappointing this must be for you when something like this happens. Please accept my sincere apologies.
To resolve this stucked order, I raised a ticket for it, here is the case ID [protected]. You can contact us back with this ticket ID directly for reference for any kind o[censored]pdate related to the order .
Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. Your patience and understanding are greatly appreciated. We look forward to seeing you again soon and hope you have a great day.Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Your patience and understanding are greatly appreciated. We look forward to seeing you again soon and hope you have a great day. Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
Your patience and understanding are greatly appreciated. We look forward to seeing you again soon and hope you have a great day. Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
Your patience and understanding are greatly appreciated. We look forward to seeing you again soon and hope you have a great day. JBL 2.0 Wireless Sound bar with Built in Dual Base Port (Black) JBL 2.0 Wireless Sound bar with Built in Dual Base Port (Black)

Warmest regards,

Amazon.in

The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
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The product purchased from online shopping portal amazon during the sales just a week back was delivered defective when contacted their consumer care they said they will arrange for pick up in 2 working days we reminded them second time again they said they will do the needful in 2 working days which did not happen. On third reminder they said they can't arrange for the pick up nor they will give refund. We need to courrier the defective product to their vendor than track the parcel till it reaches the vendor than take bill copy and send the picture and all. Online shopping's basic motive is to give convenience to the buyer and not make his life miserable by selling defective product and making them follow their process which is inconvenient.