Amazon India Complaints & Reviews

Sent from my iPhone

Begin forwarded message:

From: anand mankhand
Date: 15 May 2017 at 11:39:06 PM IST
To: "[protected]@amazon.in"
Cc: [protected]@gov.in, [protected]@aamaadmiparty.org
Subject: Fwd: Where is my order

Hi Saumya,

I ordered this item and spoken to Saumya(customer services)@she was advising that she can't connect to the supervisor and she can't help me with anything and order will be delivered by 17 May and also that due to urgency I ordered and this is the answer from amazon team who are good for nothing and this is not the first time I am facing challenges with amazaon.This is the worst customer experience I have ever faced and also no one will reply till the time and if delivery was delayed why I haven't recieved any update for the same

Fatima from leadership team-She is advising that we can't do anything and the product will be delivered by 18th May, same answer as the agent and due to the urgency there is no one who can help from amzon customer care team including the leadership team.

MY QUESTION IS IF AMAZON CANT DELIVER THE PRODUCT ON TIME SO WHY THEY ARE THERE ONLINE SITTING.

Regards
Anand Mankhand
[protected]

Sent from my iPhone

Begin forwarded message:

From: anand mankhand
Date: 15 May 2017 at 11:05:37 PM IST
To: "[protected]@amazon.in"
Subject: Where is my order

Hi
I placed a order but expected delivery was on 15 th May, however it has not been delivered and this is not the first time I am facing issues with Amazon for delivery. Kindly send my item latest by tomorrow, if not will raise this issue to consumer court and ministry for further clarification.As this is not expected that always you can't deliver the orders on time.

Tracking I'd[protected]

Kindly look into this and will not expect any delay as due to urgency I ordered and delivery date was given and if you can't deliver it's your fault and will raise this issue to the ministry

Regards
Anand Mankhand
[protected]

Sent from my iPhone

-Purchased iPhone 6s on May 11, 2017.
- order id:[protected]
- Received the same with rattling noise while vibrating.
- When requested for replacement, the Amazon India customer care demanded the customer to get the phone fixed in a nearest Apple store. What kind of customer policy is this? Why would a customer order online (from the biggest online market) and get his new phone with defects and then get it fixed from an onsite Apple store? What kind of service and retailers Amazon is dealing with and storing for its customers.
- I'm a new customer on Amazon. I prefer Flipkart over Amazon, because of better service and policies. First time on Amazon and this is what I get.
- Is this how Amazon retains its customers? Please check the retailers and their products. And when customers request for care, I hope the customer care unit can attend them with some kind of knowledge and responsibility.

We have purchased nikon dslr camera d 3400 for rs 40490/_. And we received missing part of dvd tutorial. When we contact amazon for a solution of immediate delivery of another item of the same as we are going on expensive tour immediate two days after and i asked them other wise cancel and refund of my money. Then we will book another order in the same site or flipkart for lessor amount. (The delivery date will within my tour starting). The price difference is rs 3, 500/_ approx. But they rejected and not agreed. My total time today has been wasted over phone conversations. The cheated me. Please arrange to refund my money with compensation as their deficiency of service and wasting of my time. I will provide evidence of my tour starting program.

I ordered earphones from amazon.in order number[protected]. It was scheduled to be dispatched yesterday 14 may but has not been delivered until now 15 may 9 40 pm. I tried to contact the courier boy to which he replied i'll call you back in a minute but has not recieved my calls since then. I have tried to contact him 10-15 times and he is just ignoring my calls. I needed the product by today but due to the lousiness of the courier i'll not be able to do so. The courier boy's number is [protected]. Such behaviour cannot be tolerated and i want an action taken against the person delivering so he cannot cause further inconvenience to other people.

The courier boy's contact number is [protected].

I have ordered Honor Holly 3 in Amazon.in on 13th Feb, but I received a brick inside the box instead of mobile phone. In a hurry, I didn't look at the Void mark but after seeing the brick I was shocked. I have raised a complaint on the Amazon website, they have responded both by call and mail. Hope I will get my money back or a right product, as soon as possible.

My hubby gifted me iPhone6 from amazon a month back. But after completing 3 weeks Its home button stopped working beside that it started rebooting abruptly. I was not able to call or connect to network because of the multiple reboots. When I showed it to apple service centre they said its been repaired and I should take the same device or should go to store from where I bought and ask them to replace it. Either amazon or apple both have been selling refurbish device on discount or cheating people. As it was not even month and iPhones both software and hardware was not working properly. I need iPhone to be replaced as that is not an appropriate product to use if its functioning this way. Amazon should be more careful towards selling this kind of products to customer.

Order id[protected] dt. 26 april, 2017 sold by one assist consumer solution. Original invoice of the product for rs. 3, 999/- not available in the product when the product was received. Kindly send soft copy of invoice
Of rs. 3, 999/-. Product can not be registered for additional 2 yrs. Warranty for which rs.499/- has also been paid. Kindly treat this as most urgent and send the soft copy without any delay to enable to register.

Actually i want to receive the product on May 12 or 13.but i couldn't receive the product till now.

U give the product or cancel my order.

Hi, my name is avinash sharma, writing this e-mail after cheated by amazon india. I've placed an order of apple iphone se 64 gb (Space grey) model. My order number #[protected]. I've planned to gift this phone to my mom on mother's day. So i've placed an ordrer on 12th may'17. As a prime member of amazon.in i was assured that product will be delivered by 13th may'17, which was not happened actually and after couple of follow ups a courier boy came on 15th may with packet. When i opened it up, i found a detergent cake inside it with a battery charger. So i've called up again to customer service of amazon & they people are saying will investigate and will get back which is not happening.
I've so may trouble after placing the order on amazon.in. First they've spoiled my surprise gift to my mom on special day like - mother's day. I didn't get it inspite of being a prime member of amazon india. And later when i got the packet, it was a detergent cake - "fena50gm" inside it. I'm feeling cheated by amazon.in. They've fooled their loyal customer like me.

I ordered an iPhone 7 gold 128 gb on 11th May order number[protected]. Instead of receiving a confirmation email i received an email from [protected]@amazon.in requesting-
-- A copy of my statement for MASTERCARD ending in 92, including the billing address
-- Your name, phone number, and the email address registered to your Amazon account on a secure fax line given in a link http://www.amazon.in/help/addressverification. The number is[protected].
I called customer service five times every time to hear the same response that someone will get back to me within 24 hours. When i try to fax the requested documents from Australia (as i placed the order from Australia for my partner to receive it in India) and India it says please check the number/number invalid.

An amount of AUD 1082.53 has been deducted with me being stuck in the middle of nowhere. Customer care doesn't help and account has been locked.
Either dispatch the product or give my money back.

Respected sir mera refund amazon walai nai 6 may ko hi inicate kar diya tha uska maximum day 3 sai 4 din hota par mera refund aab tak nahi aaya hai mera amount 1646 hai.

Mera refund reference number hai:-The Authorization Code for the transaction is "563849" and the transaction reference id is "4899142270866200503067".
I hope mera refund 24 hours tak merai account tak aa jayga

(1) I purchased Voltas 1.5 Ton AC Hot and Cold Window 19hy through Amazon, INDIA.
(2) Date of purchase : 22-Feb-2016.
(3) Price Paid: 31, 380.00.
(4) Has gone faulty on 9th May, 1027.
(5) The Service personnel charged Rs.350.00 to visit and are asking for Rs.1850.00 for rectifying the defect.
(6) I had used an LG AC (Only Cooling Type) at the same location and using the same Voltage Stabilizer .. for almost Eight years - without any trouble.
REMARKS: THE QUALITY OF VOLTAS AC IS VERY POOR. IT REQUIRES CASH OUTFLOW OF MORE THAN 10% IN ONE YEAR - TO RECTIFY FAULTS!! CAN AMAZON TAKE SOME ACTION TO MITIGATE MY SUFFERING!

I bought coolpad mobile in amazon wide order. No. #[protected], its found not working by 14th day onwards. And they told you contact sevice centre of coolpad. I explained sevice engineer mobile problem, he told software problem. He gave it back after two days. But it was continued not working. I request how you are accepting sellers with such a low quality products. It was supplied by amazon mobiles. I am a regular customer of amazon. But with this purchase, amazon making me mad. Mental egony cracking customer confidence levels. I have puchased for 10990. They cheated me by selling defected peice. These type of activites highly condemnable. Please get it resolved.

Amazon india offered to give 15% cash back if products procured through hdfc credit card during the great indian festival (Oct 1-5, 2016). They promised to give cashback by january 5, 2017. But till date, i've not received any cashback even after lot of promises made by their customer care executives.
Order placed on: 05 october 2016
Placed order no.:[protected]
Order total: rs, 33773/-

Please help.

Order date
01-May-2017
Order #
[protected]
Order total
1, 125.00 (1 item)
Shipment details
FREE Delivery on eligible orders
Dispatched
Delivery Estimate:
Saturday 13 May 2017 by 8:00pm
Atom Battery & Electricity Operated Digital Kitchen And Commercial...
Atom Battery & Electricity Operated Digital Kitchen And Commercial... 1, 125.00
Qty: 1
Sold By: Haneez

Now expected 13 May - 17 May
We’re sorry your package is late. If it hasn’t arrived by Thursday, 18 May, please come back for more options.

When checking my citi card statement i found charge for $99 for a prime membership. I do not recall authorizing this purchase. I have checked my amazon account and it said i do not have a prime membership. What do i do now? I have already paid my citi card and was checking my receipts against it when i found this charge. I did purchase several items thru amazon for christmas but thru my daughter's account. This charge was dated 12/13/2016. I found it too late to complain to citi card so thought i would try to use it. That was yesterday may 12th. When i opened my account it said i did not have a prime membership. $99 is too much money to let go and i don't understand how my account number for citi bank card was used without my knowledge for this transaction.

Dear Concern,
Forward this email to concern dept.
Product delivered defective and internally damaged by amazon. order #[protected] imei [protected] dispatch date 22april 2017
I, purchased Redme 4a from amazon online and paid through credit card Rs 5998 on 20 april 2017 received shipment on 26th april 2017, since than mobile was getting heatup and hanging. On 10 MAY screen touch stop working I couldnot operate handset, unable to switch off.
On 12th May I went to Star sercive center at Indore. i complaint about screen touch problem, beofre opeing on customer care representative told its software problem, after some time another representative came and without opening he told its liquid damage case, we will open the set and see. After opeing the set he took the pick and put remark of Wear and Tear, (Handset Liquid Damage). He said its out of warranty.
Its very strange that how its out of warranty when first time I visted service center. and only 15 days before I received the handset.
Either service center is minting money with false statement.
It should be checked by the company and if my set is not repaired or replace than I will go to consumer forum, I will apply for chargeback to visa credit card and complaint in online PMO.
Please revert with positive resolution.

I have been getting more than 100 calls a day for amazon delivery on my number [protected]... People have sent me screen shots of delivery number mentioned by amazon is [protected] and this is my personal number since years now... I have putting a legal case against amazon now...

Please someone call me on [protected]..

Regards

Kunal kirpalani

On 11th May I'm purchased a order of Redmi 4A with Next day guarantee delivery with extra charge of 50 Rs/- But Amazon not delivered this product on time and today is 13th May and i am still waiting for this but no one replied with genuine reason when i am conversation with customer care executive they said that please wait, wait & wait..

If amazon not able to delivered product on given time then why he foolish customers with given a Guarantee Delivery Option extra..

Order no:order #[protected]

Dear sir,

I ordered two nos of huawei ascend mate 7 compatible wired headphone/earphone/stereo headphone (Blue) with super sound 3.5mm jack by mobilefit wide order no:[protected] dt. 04.05.17 but i received only one number of headphone on 09.05.2017.

Please to confirm... When will be get the next one.