Amazon India Complaints & Reviews

I have ordered a party wear shoes in brown color but I have received sandal color shoes .so I have made a return request for the product. They not even responding me properly.

We have ordered a product on 12th april 2017 #order order #[protected] which was supposed to be delivered on 22nd april 2017 but it never happened. We call the customer care person and requested for cancellation of the order but the refund has not yet received and the order status is not yet changed to cancelled. There is no one in amazon to give the clarity of the issue.

We have ordered another product on 2nd may 2017 and there was some delivery issue so we call the customer care again to inquire about the product and we wanted to inquire about the pending refund issue but the customer care executive at the other end slam the phone. Is it the type of work ethics and training amazon provides to its customer care execitive to slam phone on its customers. The call was made on 4th may 2017 at around 8:00 pm. Amazon has pathetic service.

I have placed an order for original apple earpods with remote and mic - non retail packaging - white, but they delivered me a very cheap (Duplicate product)

I have contacted they cc also but they denied to replace it with original. Instead they are forcing me to return this and take refund as they are suggesting that they do not have stock.

If you guys are not having stock then u should not take an order, and if you are taking the order then you must deliver it.

My order no :[protected]

Regards,
Pradeep

I bought one symphony 12t cooler but it not useful for me so return this cooler but no body bring it back and more than 10 times I called with Amazon representative but my problem not sought out. Now I felt cheat from Amazon because every time they give me only time.

Dear Sir,

I placed an order for churidar materials 3 Nos on 12.04.2017 and paid full amount with delivery charges . Order No.#[protected].

But material received only 2Ps on 17.04.2017. I waiting the balance material till the date. But not received the material. Kindly assist in this matter as early as possible.

Regards
Haridas V.G
[protected]

I had ordered 1 copy of Chris Isaak (Greatest Hits) and Kenny Rogers (Greatest Hits which was very much in stock on Sunday 30th April 2017 vide order no[protected] despatch details of which were to be given to me.
However, to my surpise I recieve a message on Tuesday evenng, that my order has been cancelled.
How can my order be so irresponsibly be cancelled when I have spent time in ordering the same and how can you charge me for an order you cannot service. I think better sense should prevail and the cancelled order reopened, and goods re-ordered as I do not encourage an online vendor to waste a customer's time, which by now you should undersatnd is precious.

Ashley J. Fernandes
[protected]

I receieved track pant on 28th may 17 from 3 pants one of the pant is defect stiches has came out at that time I request for replacement of the product, but when they have not yet come for pick up the defect product then I asked for refund and still no one has come to pick the defect product and everday iam calling to amazon customer service regarding pick up but still no response from their side no one has come to pick up the product and I have not get my cash refund yet.Very bad and poor service of Amazon company.

It's Been a bad history with Amazon India where in past 7mths I have returned​ & cancelled my 6 orders & have to spend hours on phone with unprofessional customer care executive..I had waited for weeks to get refund and had been disconnect multiple times ...asked for manager ...but got answers that no one is there and we won't b able to assist. is Amazon hiring such ###### on job .who lie to customers.its been the worst experience with amazon.in .
I also asked for compensation for the trouble I have to go Everytime I order ...but Prashant your customer care executive hung up the phone . Get this things n also need to inform you I will for the same complain to consumer Court .

This is in reference to the cancellation of this order no.[protected] . Inspite of my repeated request, you're still not refunding my amount. I had place cancellation request on 24th April 2017, and still you opted to deliver the product and had requested me to refuse the product. Though I did as you said, but still you have not initiated me the refund. As i understood from you, the product should reach you to refund. I strongly condemn this kind of service. Since 24th April to 4th May its 11 days you've hold up my refund. As it is no more in the scope of my shoulder, the product is still at the courier service as of not dated 4th May 2017 0010 Hrs. Why are you sitting on my cash and it is your in ability to collect the product. Why should I give you my fund for your laziness.

You should properly refund my amount legally with interest for the entire 19 days as of now or should I legally take you to consumer forum.

In spite of my repeated call, you've ignored my request over phone and do not respond also.

refund my amount with interest

I have ordered lip peel off in the month of march. Immediately after ordering i hve received a message. After that nearly one month neither there is response from amazon nor courier team. When i have contacted amazon customer care they have told concerned party returned product amount. They have cancelled that order n credited sbi voches a amazon. When on 8th april again i have ordered tge product but till now there is no response and showing deluvery date as 20th may. I do no whether tgey are taken more time to deliver the product for free vochers or for cash on delivery too. Service is very bad. Kindly process the delivery as soon as possible. I have attached order details.

Amazon.in

Greetings from amazon.in

We are writing to confirm that we have processed a refund of rs. 22, 900.00 to your payment method.
This is the pending balance from your payment against your completed order :[protected]

Refund summary

Instrument : netbanking account

Amount : rs. 22, 900.00

Your bank may take 2-4 business days for net banking and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.

For more information on refund time frames please visit the link below.
http://www.amazon.in/refunds

Thank you for choosing amazon.
*
Got questions? Visit our online help department, available 24 hours a day:
http://www.amazon.in/help
*
Amazon.in
http://www.amazon.in

Idk what is wrong in refunding the money as soon as possible.. I didnt get my trasaction reference number even for this order.. I have paid rs 22900 for this order.. Didnt get my money back to my account.. I request you ensure my money as soon as possible u can.. Please thank you

Respected sir/madam,

Account holder name: [kalamadu rakesh]
A/c no.: [[protected]]

My amount 499 which was refunded by amazon at 7 th april 2017 has not been reflected to my account.. I am providing with the authorization code and refund reference number
The refund details are: authorization code for sale transaction 124647
Refund reference #[protected]
I request you to refund my amount back to my account..
Almost 26 working days has passed out.. If money is not refunded into my account, could you please tell me what are the steps to follow in order to raise a "charge dispute" to dispute the transaction as 'refund not processed'.
Please do the need full..

I have complaint on 23/04/2017 and now the problem was not solved properly
I want the my to be deposited to my bank a/c but they have deposited in amazon gift card. I want this money to be deposited to my bank a/c that i have already provided in the amazon. Amazon company is making customer fool.
If i order something but they delivered different this ridiculous thing that amazon is making.
Sir am requesting you to look after this problem and try to solve as soon as possible.

Dear sir,

I have purchase induction cook wear from amazone and it was defected i have informed company to replace it but they are not cooperate it i have contacted them so many time but they are not coordinate with us pls do the needful. On his request i have return the product but they have refused i have attached the courier copy.

Vipin singh

I had procured 2 bottles of Indulekha bringha oil from Amazon, I compared the product received with the indulekha bringha ooil bottle which I had separately procured from a chemist shop,
(1) Indulekha is manufactured/ marketed by Hindustan Unilever Limited (HUL), however the product I received from Amazon does not have the name of HUL as against the one I had procured from the chemist
(2) Secondly the content in the orginal bottle procured from chemist has milk (as mentioned in the product details), however the product procured from Amazon doesnot mention any such details
This seems to be a fake or a duplicate or an adulterated product received by me, I spoke to the customer care who said he would send the complaint to the internal team and credit the money paid by me, however he said he would not be able to revert to me on why such a flaw has happened ? who is responsible to ensure that the original product reaches the end customer ?
I am not at all happy by the response given by customer care

Requested sir,
Iam ganesh s. I unable to login of ikya portal. My id is a905458
Job location delivery associate in amazon transport service. (Maal guindy chennai tamil nadu 600035. I don't know my user name and password. Plz help me login of our id because i want salary slip, i got my pf, esic, & medical insurance numbers. Please as soon as posible.

Regards
Ganesh s
Ganesh. [protected]@gmail.com
Phone no:[protected]

Dear team

Firstly let me tell you i am a great fan of moto g series, i loved the motog4 plus (Gifted to me by my in-laws) so much that i went and purchased one for my wife to in the month of oct-2016
The complaint is for the phone which i purchased for my wife last month

I received the mobile without ear phone and charger for which amazon apologized and gave me a gift voucher, secondly within a month the piece is showing some physical damage on its own, its like the model has tilted a bit backwards making the screen look a curve, this has all happened by itself without any physical damage to the phone from our end, i feel that the plastic in the model has melted due to over heating

We visited an authorized repair center cellular world 1 mumbai of motorola at borivali they said physical damages are not covered in warranty, please
Talk directly with motorola
The person there was a female called ms. Khushi gupta and e-mail id mum5. [protected]@b2x.com

I have also tried complaining on your live chat screen but the lady out there also told me to revisit the service centre and call your customer care no from there if they refuse to repair the device.

I am a middle class person with low salary, i do not have time / effort and money to revisit the service centre again for no fault of mine, i would request motorola that to maintain its dignity and standard which i have said i am impressed with (I am using motog4 plus and quite happy), please replace the device along with accessories to avoid any further discussion.

I shall make available all evidence required to prove : -
1. The device did not contain earphone and charger
2. Amazon accepting the fault and providing a gift voucher of rs.1000 instead of replacement of device.
3. We visited the borivali service center and were refused to even touch the device
4. My chat conversation with ms. Sneha at moto live chat

Please arrange a call back to me or a replacement for my device immediately

Attached is amazon invoice for your reference.

I have recently bought wireless headphones and i received as per the delivery time. However, the item they shipped to me is for promotional which they are not supposed to sell.

Product box has a big label saying "promotional item not for sale".

When i checked with amazon, i just received a simple response "sorry we will refund your amount after receiving the product".
It is a very unprofessional and i am gonna give a second thought in future to buy anything from amazon.

I have no idea what their quality team is doing, they are spoiling their reputation.

Order mobile phone but it is not delivered and fraud was in there system it is showing product delivered and sign by the customer and after arguing with them they are not ready to arrange my product but rudely saying order again new one. Its not my it's a fraud by your delivery person. Amazon person is not interested in deliver my product or check what is the issue behind this fraud but blaming me and telling me you order new. Worst service

This is in reference to change the author's name which is being displayed on amazon website as the person's name mentioned there is not authorised.
I'm uploading the pics of the books that we want to change (These pics contain the correct author name)
We request you to either change the author's name or remove those books from your website.
Thank you.