Amazon India Complaints & Reviews

With reference to above subject i have purchased CASIO Calculator before 1 week order No[protected] but it is not working properly from beginning

My name is Avinash Kumar Upadhyaya and i am living in allahabad.
After four unsuccessful attempts, i have managed to placed an order of Redmi 4A from Amazon.in on 4th may 2017 at 12 pm during flash sale. I was very exited and eagerly waiting for the product to be delivered at my doorstep, But on 9th May 2017 i have got an SMS stating that my product is UNDELIVERABLE and they are returning the product to the seller without mentioning any reason on it.
I called customer care and asked about the incident, they told me that your package is returning cause it was arrived with damage packaging and hence cant be delivered to you.
Then i asked them to ship me the new product cause there is a fault from there end and they should take the responsibility of it, surprisingly i have got a reply of BIG NO with so many irrelevant excuses and they told me to place another order which is again a impossible task to get one during the pathetic flash sale concept.
Amazon is not ready to ship a new product to me after knowing that the problem was from their end and due to that we customers have to suffer. Usually what happen if you place an order from any E Commerce website and if product is somehow not deliverable to the customer then they will ship a new product to the customer.
I want that Amazon should send me a new product and make sure that it must be deliver to me in single piece without any further delay cause the package has got damage during transit from their end and why customer suffer from it so its their responsibility and they must take care of it and send me a new one.
I have got a reply from them by an email today( 10/05/2017) in which the only thing was mentioned that they are returning the product and no reason for that. The Email reply are given below:-

Hello Avinash Upadhyaya,

This is to inform you that a package from your order with order ID[protected], shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order.

If you need to change an existing delivery address for future orders, please update your address book via Your Account.

I am expecting that after this complaint against Amazon.in would do good for me and help me to get the product from them. Please Help.

Other information are as follows:-
Customer Name/ Amazon ID :- Avinash Kumar Upadhyaya
Product Name- Xiaomi Redmi 4A
Date of Flash Sale- 04/05/2017
Date of Order Place- 04/05/2017
Date of Order Ship- 05/05/2017
Date of Delivery- 10/05/2017
Issue- They returned the product to the Seller and not ready to send me the new one.
Seller Name- E-Mobile
Order ID[protected]
Customer Mobile No- [protected]

Thankyou
Avinash Upadhyaya
[protected]

I am Shahidul, ordered a Kaira tempered glass for Le2 mobile and order Id:[protected] date 25 -April-17. When received box and it open, the box is empty, after that i call customer care repeatedly but no not valid.
What should I do for the empty box.

Thanks and regards,
Shahidul.
Bongaigaon (Assam)
[protected]

I have purchased the above mentioned mobile phone from www.amazon.in and the product was delivered on april 27 2017 and this product is registered under the name of manisha sharma at 40 dr s p mukherjee road, kolkata-700028 (Dumdum canntonment-gorabazar)

Firstly, there was no warranty card sent from the manufacturer or the seller when the box was opened, i had called us amazon customer service to enquire about this, but they said that there is no warranty card provided by the manufacturer, however i had bought the same product just 1 month back from amazon.in and it contained the warranty card.
O when same product is purchased again why there was no warranty card available?

I had already left a feedback about this product on amazon website and had intent to return this product if its a faulty product, i have called up the customer service but they are refusing to register a complain against this and are not willing to take this product back or replace it with new one and they are saying that replacement window is closed and they cannot replace it now.

This is completely fraud with the customer that intex is selling faulty products online and cheating with the customers and amazon is helping this company to cheat and when they are receiving complain against the product, they are refusing to replace it to the customer. I cant afford to take this brand new phone to have it serviced to any one of the service centers.

I would request you to take strict action against intex and amazon so that they cannot sell anymore faulty products online and fool the customers anymore.

I would really appreciate if you help me to have this product replaced asap and also stop them for selling such products online.

I had ordered this item {Apple Watch Series 2 42MM Space Grey with Black Sports Band (MP062HN/A)} from Amazon India with order id being[protected] on 6th May 2017. It was delivered on 7th May 2017. First the brand package seal was broken then the box had everything except the watch dial. I complained in there Customer Care. They issued a return and refund. The pickup tracking id being[protected]. The return pickup was done on the same day and I have an Acknowledgment Slip for that which the pickup boy gives after handing over the product. Now Amazon has closed my account and refusing to refund. Please I humbly request the authorities to help me on this and get my money back. Thank You.

Hi. On April 7th, 2017 I bought a moto g5 through amazon pay balance after becoming a trial free prime member. Before placing order I contacted customer care and had clarified with them 10 times that I will be eligible for Rs1000 cashback or not even if I am a prime trial member.
The amazon customer care representative named Persis also told that I will be eligible for Rs1000 cashback or even if I am a prime trial member but after a month also I did not get the cashback.

When I called the customer care on 8th April, 2017 to report this incident the leadership member named Shashi told that they did not tell the whole terms and conditions and have only informed the part of it.

I therefore request you to take necessary actions regarding this.

PFB mail that the Amazon representative Persis had sent to me on April7.2017:

Hello,

This is Persis from Amazon.in customer support.

You can get Rs 1000 cash back in the form of Amazon Pay Balance when you purchase Moto G5 ("Device") using Amazon Pay Balance. To do this, first load your Amazon Pay balance. Once this is done, you may purchase the Device using Amazon Pay balance.

You will receive this cashback in the form of Amazon Pay Balance within 30 days of purchasing this Device.

This Offer is only available to Prime members. In order to avail benefits under this Offer, you must be atleast a free trial member at time of purchase of the device.

Quantity limit is set 1 Device per customer. The Offer will be available only once per customer.

If you need additional help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us

We're available 24 hours a day, 7 days a week.

Please use the survey below to tell us about your experience today.

Warmest regards,
Persis.V

Amazon delivered a defected peice of camera and denied a refund .
They asked me to go and deal with the service centre for my newly purchased camera,

Horrible service and they should be banned in India.

Pathetic management. When I called the customer care the lady playing the manager said if you do not want to accept it as delivered then throw the product we can't help.

I have requested a product for amazon on 20 march which was expected to be delivered on 30 march, 2017. I have called amazon customer care many times. They told for filing a-z claim. A-z filed against them but they denied a-z and told to apeal again or filing again in90 days. But still they are not delivering the product, neither they are willing to deliver on another location nor they are refunding the amount.

Dear sir recently i purchased an order of iball 14 inch notebook.. But product was not my need based. Neither cd rom in it not internet proper connected through wifi as well as datacable.. Resolution is very bad.. Image is not clear in the laptop so many fault in it. I want to return it but they making fool with me
Order detail #[protected]
My mobile no is [protected]

I ordered a premium tempered glass screen protector on 04.05.2017. Order id[protected] received today morning but the material is damaged condition (Premium tempered glass screen protector is broken).
Invoice no. Dl-qnap[protected] dt.04.05.2017. Kindly replace the material or send new one as early as possible.

Regards
Haridas v. G

Dear sir,
I regularly order on amazon.in for delivery to pin code 500094. Many a time i get a sms message saying (1) address changed or (2) gate locked or (3) customer refused. These are all entirely false.

Recently i ordered a kinoki cleansing detox foot patch to be delivered by your agent no [protected]. Then i received yesterday 08 may 2017 the usual sms for non delivery. I have a broken leg and am confined to my home 24x7 and i live here since 1988. The sms states i refused the order. This is false

The deliverer left a phone number +[protected]. When i called back yesterday to say i wanted the package the person screamed at me that unless i spoke telugu he would not deliver. I speak only hindi or english.

Please check this out because the deliverer's office is located quite far away and it appears he is reluctant to deliver especially lower value packages. You may speak to him in hindi or english to find out the truth about what i am saying.

I need the product urgently on medical reasons.

I placed order with amezon india for the supply of one asus drw 24b3st for rs2399/-. Anandit infotech bangalore supplied drw 24d5mt. (Invoice no. Ka-qscg[protected] specified drw24b3st for rs.2399/-). I paid rs.2399/-. To the delivery boy. Hence i returnedit through blue dart asinstructed by amezon. To day i recevied a parcel from anandit infotec containing 2 sata cables o ly. To my disappointment. Hence i request for the supply of one asus drw 24b3st internal dvd writer early.

Hi I bought a product from u on 21 April and the payment was failed I received a message from u guys so I boughted again and made the payment later I came to know that it booked twice and I recieved the product twice so I want to refund one now and I think according to u guys I have to parcel it from nearest post office see it's a 36 kg dumbeels and can't carry it for a distance of 10 km
So plz send your delivery guy to pick this up

I order a battary online and paid payment but my order not received please help me.

Subject: Re: Amazon India Complaint Status Update [ID: 1508367]
Thank you for your response. As a result of your intervention, I have received following sms from Amazon.
"We're writing to apologize for a delay in crediting your SBI cashback for order placed between Oct 25 and Oct 28. The cashback will now be credited by 17-Apr."
The company apologized and promised the cash back to be credited by 17 Apr. However on checking my bank A/c it is confirmed that till date the company has NOT credited the amount. You are therefore requested to do the needful at your end to get my cash back at the earliest. Regards.

(suresh ladkat)

I have ordered SanDisk 32GB Class 4 microSDHC Flash on 21st April 2017 and my order no is[protected] which was supposed to be delivered on or before 28th April 2017 but still today (8th May 2017) it is not delivered to me.

However, I raised the complaint to Amazon’s customer service on 5th May 2017 for the same and they assured me that, the item will be delivered by 6th May 2017 without fail, which lapsed and till now I have not received my package.

Since I am prime member of Amazon, I have not received my package even after 17 days. So, I have to reconsidered my membership in future.

Product purchased rs.8, 399/- : a combo kit as per website & order description should have contained - (1) intel i5 processor + intel motherboard + 4gb ddr3 ram. But supplied : (1) inferior & cheap zebronics motherboard instead of original intel. (2) supplied 2 nos. Of 2gb ram, most inferior, worthless; ddr3 printed nowhere on them. So, is this not most inaccurate website description? Is it not out & out cheating? But even after trying 4-5 times of my most refined words, amazon is refusing to accept my review. My final words in review : "not satisfied. Motherboard - received zebronics instead of intel. 2 gb ram unknown company 2 nos. Received, ddr3 not printed. - -"

But amazon.in repeatedly snubbing me with words, "you can't use profane words". Now i challenge amazon.in, what profanity is there in my above words?? Amazon.in - neither has it supplied right items as promised / committed nor accepting its mistake openly.

Hello team,

Recently i bought moto g5 mobile through amazon india on 27apr2017.

After using few days battary usage not satisfied. I would like to return the product. I logged sunday night i. E 07/05/17. Due to some server issue it was not taken the return. So logged again in monday the return/refund option was desiable.

So, i called to amazon and not satisfied with there response. Thats why i am writing here.

Request you to please accept my return product. This would be much appreciated.

Thank you!

Best regards,
Sivachary
[protected]

I had booked 3 items on 17th march 2017 . The 3 items where not delivered and till today(8-5-17) haven't received the refund .[protected] is the order no for the same .kindly do actions for the same

I have received a defectives product from amazon. As per the policy raised complain on 22nd may but there is no action take. After that rasie a complain in a to z grantee. But there is no refund and seller Gulshan Electronic sending email and asking to withdraw the claim after that we will give refund. But as per the amazon they are saying don't close for commitment. Now it's 20 days over there is no action has been taken from amazon. Very pathetic services.
Kindly assist.
Order Id - #[protected]
Email Id - nazir.[protected]@gmail.com
Ph no XXXXX79214