Amazon India Complaints & Reviews

Hi. On April 7th, 2017 I bought a moto g5 through amazon pay balance after becoming a trial free prime member. Before placing order I contacted customer care and had clarified with them 10 times that I will be eligible for Rs1000 cashback or not even if I am a prime trial member.
The amazon customer care representative named Persis also told that I will be eligible for Rs1000 cashback or even if I am a prime trial member but after a month also I did not get the cashback.

When I called the customer care on 8th April, 2017 to report this incident the leadership member named Shashi told that they did not tell the whole terms and conditions and have only informed the part of it.

I therefore request you to take necessary actions regarding this.

PFB mail that the Amazon representative Persis had sent to me on April7.2017:

Hello,

This is Persis from Amazon.in customer support.

You can get Rs 1000 cash back in the form of Amazon Pay Balance when you purchase Moto G5 ("Device") using Amazon Pay Balance. To do this, first load your Amazon Pay balance. Once this is done, you may purchase the Device using Amazon Pay balance.

You will receive this cashback in the form of Amazon Pay Balance within 30 days of purchasing this Device.

This Offer is only available to Prime members. In order to avail benefits under this Offer, you must be atleast a free trial member at time of purchase of the device.

Quantity limit is set 1 Device per customer. The Offer will be available only once per customer.

If you need additional help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us

We're available 24 hours a day, 7 days a week.

Please use the survey below to tell us about your experience today.

Warmest regards,
Persis.V

Amazon delivered a defected peice of camera and denied a refund .
They asked me to go and deal with the service centre for my newly purchased camera,

Horrible service and they should be banned in India.

Pathetic management. When I called the customer care the lady playing the manager said if you do not want to accept it as delivered then throw the product we can't help.

I have requested a product for amazon on 20 march which was expected to be delivered on 30 march, 2017. I have called amazon customer care many times. They told for filing a-z claim. A-z filed against them but they denied a-z and told to apeal again or filing again in90 days. But still they are not delivering the product, neither they are willing to deliver on another location nor they are refunding the amount.

Dear sir recently i purchased an order of iball 14 inch notebook.. But product was not my need based. Neither cd rom in it not internet proper connected through wifi as well as datacable.. Resolution is very bad.. Image is not clear in the laptop so many fault in it. I want to return it but they making fool with me
Order detail #[protected]
My mobile no is [protected]

I ordered a premium tempered glass screen protector on 04.05.2017. Order id[protected] received today morning but the material is damaged condition (Premium tempered glass screen protector is broken).
Invoice no. Dl-qnap[protected] dt.04.05.2017. Kindly replace the material or send new one as early as possible.

Regards
Haridas v. G

Dear sir,
I regularly order on amazon.in for delivery to pin code 500094. Many a time i get a sms message saying (1) address changed or (2) gate locked or (3) customer refused. These are all entirely false.

Recently i ordered a kinoki cleansing detox foot patch to be delivered by your agent no [protected]. Then i received yesterday 08 may 2017 the usual sms for non delivery. I have a broken leg and am confined to my home 24x7 and i live here since 1988. The sms states i refused the order. This is false

The deliverer left a phone number +[protected]. When i called back yesterday to say i wanted the package the person screamed at me that unless i spoke telugu he would not deliver. I speak only hindi or english.

Please check this out because the deliverer's office is located quite far away and it appears he is reluctant to deliver especially lower value packages. You may speak to him in hindi or english to find out the truth about what i am saying.

I need the product urgently on medical reasons.

I placed order with amezon india for the supply of one asus drw 24b3st for rs2399/-. Anandit infotech bangalore supplied drw 24d5mt. (Invoice no. Ka-qscg[protected] specified drw24b3st for rs.2399/-). I paid rs.2399/-. To the delivery boy. Hence i returnedit through blue dart asinstructed by amezon. To day i recevied a parcel from anandit infotec containing 2 sata cables o ly. To my disappointment. Hence i request for the supply of one asus drw 24b3st internal dvd writer early.

Hi I bought a product from u on 21 April and the payment was failed I received a message from u guys so I boughted again and made the payment later I came to know that it booked twice and I recieved the product twice so I want to refund one now and I think according to u guys I have to parcel it from nearest post office see it's a 36 kg dumbeels and can't carry it for a distance of 10 km
So plz send your delivery guy to pick this up

I order a battary online and paid payment but my order not received please help me.

Subject: Re: Amazon India Complaint Status Update [ID: 1508367]
Thank you for your response. As a result of your intervention, I have received following sms from Amazon.
"We're writing to apologize for a delay in crediting your SBI cashback for order placed between Oct 25 and Oct 28. The cashback will now be credited by 17-Apr."
The company apologized and promised the cash back to be credited by 17 Apr. However on checking my bank A/c it is confirmed that till date the company has NOT credited the amount. You are therefore requested to do the needful at your end to get my cash back at the earliest. Regards.

(suresh ladkat)

I have ordered SanDisk 32GB Class 4 microSDHC Flash on 21st April 2017 and my order no is[protected] which was supposed to be delivered on or before 28th April 2017 but still today (8th May 2017) it is not delivered to me.

However, I raised the complaint to Amazon’s customer service on 5th May 2017 for the same and they assured me that, the item will be delivered by 6th May 2017 without fail, which lapsed and till now I have not received my package.

Since I am prime member of Amazon, I have not received my package even after 17 days. So, I have to reconsidered my membership in future.

Product purchased rs.8, 399/- : a combo kit as per website & order description should have contained - (1) intel i5 processor + intel motherboard + 4gb ddr3 ram. But supplied : (1) inferior & cheap zebronics motherboard instead of original intel. (2) supplied 2 nos. Of 2gb ram, most inferior, worthless; ddr3 printed nowhere on them. So, is this not most inaccurate website description? Is it not out & out cheating? But even after trying 4-5 times of my most refined words, amazon is refusing to accept my review. My final words in review : "not satisfied. Motherboard - received zebronics instead of intel. 2 gb ram unknown company 2 nos. Received, ddr3 not printed. - -"

But amazon.in repeatedly snubbing me with words, "you can't use profane words". Now i challenge amazon.in, what profanity is there in my above words?? Amazon.in - neither has it supplied right items as promised / committed nor accepting its mistake openly.

Hello team,

Recently i bought moto g5 mobile through amazon india on 27apr2017.

After using few days battary usage not satisfied. I would like to return the product. I logged sunday night i. E 07/05/17. Due to some server issue it was not taken the return. So logged again in monday the return/refund option was desiable.

So, i called to amazon and not satisfied with there response. Thats why i am writing here.

Request you to please accept my return product. This would be much appreciated.

Thank you!

Best regards,
Sivachary
[protected]

I had booked 3 items on 17th march 2017 . The 3 items where not delivered and till today(8-5-17) haven't received the refund .[protected] is the order no for the same .kindly do actions for the same

I have received a defectives product from amazon. As per the policy raised complain on 22nd may but there is no action take. After that rasie a complain in a to z grantee. But there is no refund and seller Gulshan Electronic sending email and asking to withdraw the claim after that we will give refund. But as per the amazon they are saying don't close for commitment. Now it's 20 days over there is no action has been taken from amazon. Very pathetic services.
Kindly assist.
Order Id - #[protected]
Email Id - nazir.[protected]@gmail.com
Ph no XXXXX79214

To
[protected]@moneycontrol.com
मेरे लड़के सिद्धार्थ सिंह ने 23 मार्च 17 को ऑनलाइन अमेज़ॉन को 2 सीसीटीव कैमरे का आर्डर दिया था, जिसका ID[protected] था, अमेज़ॉन ने कैमरा sunil packeging prathmesh comolex building opp. Vatika restaurant mumbai nasik highway no. 3 bhiwandi by pass road bhiwandi 421302 मो नं [protected] है से भेजा
सीसीटीव के साथ न तो dvr था, कैमरे आउट डेटेड थे इस कारण से dvr बड़े मुश्किल से मिला, इंसटाल करने के बाद पता चला कि कैमरे में नाइट विज़न है ही नहीं।
लड़के ने अमेज़ॉन के टोल फ्री नंबर मे संपर्क किया तो कहा गया कि आप एक दिन लेट हो गए है, हम कुछ नहीं कर सकते, पैकर से बात करने पर वह कैमरा वापस करने के लिए तैयार हो गया, पैकर ने id मागा जो sms से भेज दिया रशीद व्हाट्स एप्प से भेज दिया, कुछ दिन बाद फोन करने पर कहा गया कि नए कैमरे हमने भेज दिया है, जो आज तक नहीं मिले हैं । अब तो सुनील पैकर ने हमारे फोन ही उठाना बंद कर दिया है।

रजनीश सिंह
राजेंद्र नगर सतना मं प्र

मो नं [protected]

I have bought an led tv on 17th oct 16 with order no:[protected] &[protected] via citi bank credit card and was eligible for an cashback of rs.2000/- which was to be credited back to credit card account on or before 20th jan 2017 and i am yet to receive the cash back. I tried contacting customer care for 13 times and i am yet to receive the cash back. There is no response or update from the customer care team

Please help us in getting my money refunded as they have delivered fake product., order id:[protected]. Tracking id is[protected] they have mentioned return policy is this item isn't eligible for return. I have received this product on 7-5-2017. I have contacted to amazon they are keep telling its perfect product, contact to seller but i am asking why should i contact to seller if this product full-fill by amazon, they response very poorly

Strict action should be taken against them

Respected SIr/ Madam,

In regards to my Order No. #[protected] at Amazon.in

I ordered this order on 18th Apr'17 & still it is not delivered to me.
However, i raised the complaint to Amazon.in for the delivery of it & they assured me that it will be delivered by 2nd May'17 which lapsed & i didn't got the product.

Next they assured me to deliver it by 5th May'17 in which they again failed to get it delivered.

Further, they again assured me that it will delivered by 7th May'17 which is today but still i haven't received the order.

I was thinking that Amazon is the best shopping site where we can rely on customer satisfaction. But it came out to be the worst shopping experience for me.

Also i want to add that, Amazon.in wanted me to take refund for this order & keep my mouth shut which i denied & asked to deliver my product only as per the commitment.

So here i request you to please look into the matter & help me to get my order soon..

Regards,
Nizam Malik

L. I. G65, baba metta
Vizianagaram, 535002
Phone:[protected]
Email:[protected]@gmail.com
Date 07/05/2017

Dear sir,

We regret to point out that although you acknowledged our order dated 4thmay 2017,

The goods have not yet reached us. This has been causing considerable inconvenience and we have been put to

A great loss.

The orders were placed with you on the explicit understanding and you promise

That you would execute the orders within a fortnight. The fact, that you have taken undue time and have not

Yet delivered the supply, has put us to great loss in business, which we may seek compensation for from you.

However, we have no intention to exercise this right and are prepared to wait for the execution of order

Till the end of this month.

A prompt action is expected from you.