Amazon India Complaints & Reviews

This is with regard to a book I ordered (Order No.[protected] in April. The courier has claimed on 8 May that he has already delivered the package to me in person and that I had signed and received the same.

If you can see the number of times I called your CS and wrote mails to the seller, you would know that I have disputed this claim. The courier never contacted me at all and I was out of office on 8th May.

After several phone calls your team has escalated the matter to A-Z- team and the response of the team is simply perfunctory. It has not done ANY investigation in this matter - it simply endorsed the information provided by the courier.

I am outraged by this non-responsive attitude. The seller has gone silent after providing me a toll-free number, which is already available.

I have been waiting for this book for the last six weeks and I see no sign of any resolution to this issue.

I now turn to you in the hope that you would resolve this one. If the courier has made the claim that I have signed the document: let the courier provide the evidence. If the consignment is lost in transit, either the seller or Amazon will have to redress the situation (as it has done in the past).

I would appreciate if you could look into this matter.

D. Venkat Rao

So i had purchased Men's Cotton Track Pants (Pack Of 2)

ORDER NO # Order Date :6 May
[protected] Promised refund date: 2 June

Courier: INDIAN POST, Tracking #: EW[protected]IN

Last update is on 8 may that product delivery was unsuccessful, now i am waiting from 6 May (Order date) till today 20th May, no product refund
So when i contacted via call they said to wait for 2 days, we will give you a callback, No call no refund, then i contacted them again today and they just told me to wait for 2 weeks, so in total i have to wait for 1 month and 2 days ( 2 June) for my refund .

Hello,
I recently bought a moto g play from amazon but since the product was not defective the phone was stuck on bootloader and said it is locked, requested a replacement. But the replacement also had the same problem. Now i want to return and ask a refund. But for some reason every pick up guy says he has the wrong imei no for the phone and has cancelled my pick up 4 times. Even after raising multiple tickets they do the same mistake!! First its a defective piece and then they dont want to take it back

I have ordered from amazon india a bajaj platini air cooler on 08/05/2017 by paying through card they had dispachted the material on 11.05.2017 they said i will get it around 14.05.2017 since it was to be given as present to my mom i could not got the product yet and today i have to cancel the order on 20th may 2017 since where sure when it will be delivered yet order no #[protected]
Monu
[protected]

My self kundan kumar & i booked one book "bank of baroda po recruitment online by using the id as my number [protected], which is suppose to delivered between 13-17 th of this month. But still not delivered and also courier details given against the shipment is not correct, so that i am not able to trace.

Sir/madam, this book is very very important for my student, because of po exam is going to held on 27 th this month. Same thing i requesting to your customer care by chatting since 6 days & requesting that, please try to deliver as earliest, but they are assuring me will be delivered before & on 17th of this month. When i requested for correct shipping details 6 days before, then, they assured me you will be get reply in 24-48 hrs. Also today i contacted to customer care & informed them 17th is over, but book is not delivered. Then, they assured me in 2-3 bossiness day, you will be get answer. After that also, as infirm me, it is seller item. So, seller will be reply. But i booked shipment by amazon, so you tell me, who will be responsible for this, seller or amazone?. Who will be pay for this loss. I think you know meaning of time during exam date and amazon is not able to provide me either actual details of shipment or delivery of shipment after requesting 6 days before. Please look into this.

Why do they return my products without even contacting me. I an aware of some of the irders i returned but not always. So, they are lazy to come till here and atlest give a cal. But these days they are never really contacting ne even once and cancelling my order in their own. Is it really so ok? I need ny products i ordered and i didn't even return back but those Delivery guys didn't even bother to contact me. So make it asap.

I have placed order for three mobile accessories. My orders are showing delivered but i still not got the items. Very poor service of amazon.in. I want my orders or my money back. It is showing delivered on sunday but it is not in my locality address that i have mentioned in amazon.in. I hope it will be resolved soon. Total cost of my orders are 1200. My orders are
1) a-data pt 100 10000mah power bank
2) portronics 2.1a dual usb charger
3) airplus charge and sync micro usb

Yesterday i purchase the asus zenfone 3s max phone getting so heat (10 min only i hold in my hands). The camera struggle to open. Charge also comes down quickly. Phone only opened after connect with plug. Plesae refund amount.

Dear sir/madam,
My name is Sunil P and my email id is sunil007.[protected]@gmail.com, and my mobile number is +[protected], i ordered dslr camera in my account its attached down, details are in pic, and its delivered today, after that one of my friend or someone taken accnt login of my amazon account and he did complainted amazon that order not recieved and he taking replacement of another dslr and he changed all details of my amazon login, and he is getting the product soo please amazon cancel the order and save my life, he is fraud please cancel that order please am begging you

I had order for macbook air on 18th may and it was supposed to be delivered by today i. E 19th may.
The courier boy was out for delivery since afternoon but i didn't recieve my order and its already night.
I had paid rs 100 extra fir today's delivery.
Pathetic service by amazon website.
Unhappy and unsafisfied customer. No response from call centre..

Greetings,

I am writing this mail with utter disappointment and anger. My name is Ajmal and presently residing in UAE. I had ordered a tapered jeans in your website. Since I only have NRI account and am presently out of country, I ordered it through my friend's account and debit card. He choosed debit card payment option as the item cost Rs.6000 and cod was not available. Once he placed the order it shown successfully placed. But after 1 day he got a mail says its cancelled. So he again placed the order with debit card, and got the same confirmation. The order no is[protected] But after 2 days he received another mail by saying again it got cancelled. But this time the money is deducted from his account. So I called your customer care yesterday and I talked to Mr. Murali yesterday. I explained to him the situation, but he couldn't trace the problem. His suggestion was to place another order with cod option. And surprisingly cod was possible this time. And again he couldn't give a satisfactory explanation for that too. And the most funniest part is he cannot trace the ASIN B01LYW7HZ4. He said he couldn't trace that item in its system. I think amazon have to do some serious work on its backend. Any how my friend again placed the order with cod. And the order no is[protected]

Today he called me again and said now both orders are processed and money also deducted. So i again called your ccustomer care. But the responds were highly unprofessional and irritating. One Ms.Deepa attend the call and she said she can't do anything with order no and she needs complete details. I don't understand then what is the purpose of an order no. Since her reply was not satisfactory, i requested her to transfer the call to a higher authority and she transferred it to her leadership team. Ms.Santoshi attend the call this time and she was also needed the complete details. And she said she can't see the order no[protected]. This is the most weird experience i ever had. Your system can't trace the no you generated. And who employed her in customer service? She doesn't even know how to talk with customers. You can check the call recordings as you claim you do for quality purposes.

I am a regular ecommerce customer. I am shopping from asos, myntra and also fromamazon.com. You have to learn from all of them, especially from myntra your immediate competitor. I am one of their premium customer. My experience with amazon.in is really awful.

I need to get cancelled one of my order if both are generated. Please cancel cod then. If you can't give me reply with in 24 hours cancel my order. Irrespective of you reply to this or not i won't shop with amazon.in again. I can get the same from amazon.com which is better in anyways.

Ajmal

This is in reference to my order id:[protected],
Coolpad mobile, i am not satisfied with the product.

It is not functioning well and responding very slow. Every time ask to
Update apps.

Overall product quality is not upto the mark. I tried to place return
Request today on 19 th may, system is not confirming my return request.

I talked to cc - mr praveen @ 6:30 pm on 19 th may, he is asking me to go
To cool pad service center and get the confirmation from there that phoen
Is not working well.

Why should i go to coolpad? When i have purchased product from amazon.
I have no such time that is why i have selected amazon as merchant.
I purchase lot many thing through amazon frequently, i have faced such
Issue first time. I never expect this from amazon. Cc care person - mr
Praveen was talking about some rules which never display while transiting
For any purchase.

Please look into my request and arrange for return of the product asap.

Please confirm understanding.

Best regards,

—
Atul kumar srivastava *|* navi mumbai *- *410210 *|* maharashtra *| *india
*|*
Tel :+91-[protected]

I am purchased one LG inverter AC on Amazon ( #[protected] on 24 April 2017 . While purchasing time website shown 10% cash back as Amazon pay balance . Now the customer care person saying there is offer on that day. I lost 2500

Regrads,
Raju
[protected]

Hi,

I have purchased Titan analog Blue Dial Women's Watch - 9710SM01 on amazon.in on 12.05.2017 of Rs.3, 999 vide ORDER #[protected], payment made through Debit Card.. The delivery date promised by the company was 17.05.2017, on this day I received message saying "Delivery attempted customer was unable", as it is a fake attempt made the co. when i have contacted the amazon 3-4 they are least bother about the delivery of the product. And today i have received the message saying "Your package could not be delivered and returning back to the seller", on this note i contacted CC the agent replied that "the order will not deliver, take your refund".

This is really a pathetic, after paying full amount and waited for so many days, as i was suppose to gift someone and EOD they fail to deliver, there was some emotions of purchasing this order.

This is not acceptable at any cost, the company is unable to deliver the product after taking the full payment..

I request the concerned respective officers should take serious action on such service and fake commitments by the company.

Looking forward to your justified reply.

Thank You.
Vikas Kumar
[protected]

Feedup with Amazon
Bad experience again

Bought an lg 32 led from Amazon
I confirmed from customer care about about installation and demo (I'm having that audio clip )

They ensured that will be free
But Lg people are charging around 1000 rupees For that

Kindly resolve my issues or it will taken to higher authority or consumer affairs..

Dr. Singh
[protected]@gmail.com
[protected]
[protected]

I am an Amazon Prime Member.
This complaint is in reference to AWB Nos.[protected] and[protected] delivered by your Delivery Agent Mr. Ram Kamal with mobile no. [protected] delivery made on 19th May 2017 at 11:37 AM.
My place of residence is on the second floor of the building I live in. The courier delivery agent refuses to delivery the items ordered on 2nd floor and very rudely asked me to come down and collect the items. On my saying that he is suppose to "door deliver" the order he very rudely and curtly said it is not my job to take stairs to two floors and I will not deliver on the 2nd floor.
Upon my saying that I will have to report to matter to Amazon, he retorted that I can report the matter anywhere, but he will not deliver the articles ordered on the 2nd Floor.
Courier service is of Amazon Transportation Service. This type of rude behaviour and arrogant attitude is not acceptable. If Amazon can only deliver on the ground floor, they should clearly mention it in their terms and conditions boldly and significantly so that people not residing on ground floor may look for alternative options of shopping and ordering.
The experience is highly disturbing, deplorable and unacceptable. If Amazon doesn't look into the matter and take the inept delivery person to task, they will surely loose loyal customers and business.

I was place an order of memory card (Sandisk 32gb class10 with adapter) on date 21/04/2017. Standard time of delivery is 03/05/2017. But product was not deliverd. Amozon india was sent me a mail to wait for my order upto 09/05/2017. But again product was not delivered. Seller sent me a mail that due to product was undeliverd, seller refund my money 649/-rs. But i am waiting from last 7 days for refund.

Maine 3 mahine pahle ek item (order id:[protected] order (reeva gold plated combo of 3...) Kiya tha. Vo mujhe pasand nhi aaya to maine use vapis krne ke liye request kiya or refund apne account me krne ko kha. Maine order indian post (id: er[protected]in) ke through send kiya jo deliver ho chuka h. Prantu amazon ne mujhe abhi tak amount refund nhi kiya h. Phone krne par tal mtol kar jate h.

Complaint about amazon,
i ordered phone c7 pro on 16th may, amount was approved by bajaj finserv and according to the mail received from Mr. Rashid (on 17th may) from Amazon escalation team, amazon received the payment.

Then after an hour, amazon cancelled the order to earn extra 2000 rs as the price was increased to 27990 from 25990.

copy of mail

"I am Rashid from Amazon Escalations team.

This Email is regarding the payment confirmation for your Order #[protected] of Samsung Galaxy C7 Pro (Navy Blue, 64GB).

As per the latest update on the payments, I am glad to find that the payment is approved as we have received the payment of Rs.25, 990.00.

However as if now the order status is pending as hence I would request you give us 24hrs for the confirmation of the order as there was a delay in payment confirmation.

Please don't worry, we have received the payment. I would like to mention that if you are willing to cancel the shipment please reply with confirmation on this email.
The refund will be added to your account within 3-5 Business days as per the transaction policy of the card issuer.

We appreciate your patience and understanding on this. Hoping to see you soon.

Please use the survey below to tell us about your experience today."

Warmest regards,
Rashid

On12th may 2017 i ordered mobile coolpad note 5 for rs 6999 and 1 year screen protection for rs 549 on amazon sale. Irecieved screen protection on 16th may but mobile was not delivered reason was given i rejected to accept order onmy door. Which is completly untrue then i contacted amazon cust care but they said that now they cant do any thing. My problem is what should i do with the screen protection which i recieved on 16th may with the mobile. My 549 rs is gone waste without mobile.
Saroj l rai