Amazon India Complaints & Reviews

Order number[protected]. This has been a highly frustrating and disappointing experience. The Air conditioning purchase I made on 23rd Apr showed clearly an Amazon pay cash back of 2500, this was available and clearly listed for the product I purchased on the day I purchased. My family also saw it and we all decided to purchase the ac as the cash back option was great. I waited for the cash back but it didn't happen. Now when I check with customer service, they say that this offer wasn't available. Either your site malfunctioned or my family and I are all insane. Either you are cheats or we are. This has been a torturous experience and I will never trust Amazon again.By the way, did I mention that I have spent lakes on Amazon and am a Prime member. err- was

I have ordered apple iphone 7 plus (Rose gold, 128gb) from amazon.in to gift for my beloved on her birthday. I availed benefit of 1day delivery but paying rs.100 extra and my expected guaranteed delivery date was 12th may, 2017.
But it was not been delivered yet and still showing as in-transit. And my expected delivery date was changed to 15th may, 2017.
I have contacted many times to customer care for the issue and everyone promised me that my product will be delivered in next 24hrs.
It's been more than 6 days and now amazon cs department were telling that my product has been lost in transit and offering me refund for the product. (If i wanted only refund i would have cancelled it right away when product was not delivered at very first instance).
These kind of delivery issues were pretty usually happen with amazon.
Kindly someone look unto this issue and help me in getting my product at the earliest.

I bought some products in amazon great India sale may14 to 16, 2017.

Whever products recieved are faulty and damaged. I had very disappointed on Amazon for cheating the Indian people and returned some products.
Govt needs to take action on Amazon india

I tried to book Xiaomi Redmi 4A variant by flash sale from flipkart.com on 24th april, please give me refund for that, they are not responding me.

My Flipkart Account Email Id is : - sagar.[protected]@gmail.com
my mobile number is [protected]

"sir mene amazon se[protected] ko golden sparrow men's black ka order diya tha. Amazon.in order (#[protected] of""golden sparrow men's black…""amount 579 rs...[protected] ko muje mera order received hu aa. Mene apne dabit card se amazon ko payment kiya 579 rs.. But amazon se sms aaya ki aap ka txn. Fail ho gya hai bank customer care me contact kare mere bank account se 579 rs.. Dabit ho g a, use time bank ne muje mere account me 579 rs.. Cridit kar di a jo ke mere account se dabit hu a th.. Fir mene second time apne dabit card se amazon ko 579rs.. Payment kiya fir amazon se sms aata hai ke aap ko txn.. Fail ho gya hai 579 rs.. Contact bank customer care but use time mere bank se 579 rs.. Fir dabit ho g a., amazon ke agent ne muj se kha ke aap parshan na hu e a aap ka amount 5 days me by bank aap ke account me aa ja a ga amazon se sms aata hai ke bank customer care me contact kare aur unhone muje authorization code for sale transaction 286863 and reversal reference number di a. Amazon ke agent ke kha ke muje aap cash d di ji a so mene amazon ke agent ko 579 rs.. Cash d di a. Mene bank customer care me contact kiya tha bank ne kha ke aap ka do baar transaction hu tha ak baar fail hu aa to bank me use time aap ke account 579 rs.. Cridit kar di a aur jo aap ka second time tran... Hu aa hai vo safaltapurvak amazon ko 579 rs.. Hu aa hai.

"
So amazon ko 2 baar payment ho gya ak baar dabit card se aur second amazon agent ko 579 rs.. Di a. Me continue amazon ko e-mail kar rha hu amazon customer care ke 50 calls kar di a 579rs refund ke li a but unhone abe tak 579rs.. Refund nhi ke a, amazon ko mene bank statment, allahabad bank customer care, bank pass book entri ka screen shot bi send kiya hai. But un ka ak hi jwab aata hai ke bank customer care me contact kare amazon ko khna hai ke 2 no baar aap ka tran.. Fail hu aa hai, aur amazon muje baar baar first time fail txn.. No 286863 send kar rha hai second time fail txn.. Number nhi d rha hai. Bank maneger tak se mene baat kr va e pura unh bank statment btaya. Fir abe tak amazon ne muje 579 rs.. Refund nhi ke a hai. Aaj 4 month ho g a hai

Amazon se e-mail per ak hi mail aati hai... Hello,

I'm sorry to hear about this problem.

I understand your concern. Please allow me to assist you in this regard.

I have checked our records and found that this account is with one of our partner site amazon.in. Due to the nature of your inquiry, you will need to contact our partner site, amazon.in.

You may rest assured that your transaction with amazon is always safe. We take the full responsibility of your transactions.

You will find contact instructions by visiting their help pages at the following url:

http://www.amazon.in/gp/help/customer/contact-us

Here is their toll-free customer service phone number:[protected]This number is not accessible from bsnl/mtnl phones)

If you are an international customer or are using a bsnl/mtnl phone, you can call them at[protected].

You can also click the "contact us" button on any help page (www.amazon.in/help) and choose the click to call option to have a call immediately or in five minutes. Contacting through the website ensures that they have your account information ready when we call you.

We look forward to assisting you.

Best regards,
Sanjivani bhosale

Me bhut distap hu sir 6, 000 rs.. Ke choti se job karta hu bpo me. Kitne baar bank chala gya, kitne baar amazon me complaint kra di but mere koi unvai nhi amazon me. So me amazon per cash kar na chata hu. Aap se nivedan hai ke aap mere help kare.

Thank u,

On 14th of May I ordered "Apple iPhone SE (Rose Gold, 64GB)" worth Rs. 26, 898.00, Payments was also been made through Canara Bank Debit Card. But then within 10mins I cancelled the product due to some reasons. I received the message that Redund has been initiated and Amount will be credited within 3-5 working days into my account.

After that I was not receiving any mails or messages so I thought to track the refund status. After that I was facing issue with my Amazon Account, I was not able to access my account through my email Id, but it was accessible through my Mobile No. And also when I am accessing my Amazon Account thorugh my number, I was not able to see my Last order details, neither it was reflecting on my Cancelled Order details.

I called up the Customer Care Executive around 2:15pm today i.e. on the 16th of May 2017, An executive named ARUN, picked up the call, I put 3 ques to him :
1) What's the status of my Refund Amount?
2) Why m I not able to access my Amazon Account through my email Id?
3) And Aslo when I am accessing it through my Mobile number, why I am not able to see my order details under the Order list ? Why It's showing "No Orders has been Cancelled", " No Orders has been placed in 2017" n all, kind of messages. ?

That Guy "Arun" was so dumb that he keeps on repeating the same lines that " MAM UR REFUND WILL BE CREDITED TO YOUR ACCOUNT TILL FRIDAY". Which I understood in the first go, now m waiting for my the asnwers for my other two queries which he wasn't able to ans, everytime when I am asking about my account, he started explaining the Refund Policy, then I asked him to transfer my call to the executive who is comfortable in HINDI Language, considering the fact that, may be Arun is not getting what I am saying, The Other Executive, her name was ANKITA, she ws the another ########, she started speaking in English and again the same thing. I asked Ankita do you know what's my issue, did Arun has explained you regarding my issue? she is saying, YES MAM I KNOW YOU ARE ASKING ABOUT YOUR REFUND AMOUNT AND YOU ARE NOT ABLE TO ACCESS YOUR AMAMZON ACCOUNT THROUGH MAIL, ISN"T? I said yes, tell me the reason, of she is saying " Mam can you tell me your issue ? I mean What's the problemm dude, instead of knowing the issue why it is imp to keep repeating the issues again n again, can't you get it on one go, I don't think my query is so complicvated to handle, When I asked her to trabnsfer my call to any Seniors, she says, "MAM I am the senior"... I mean Seriously? AMazon ki din itne bure aagye hain k itni Dumb Senior hain? And then she start saying " Mam After knowing your issue I can't transfer your call to my senior executive? Arey Issue bta to diya ab kya kru, I don't know what she exactly wanted to know and then she keeps on repeating the same thing " Mam tell me your issue I will solve it... I want to Ask The Amazon, is this the traninng you provide to your executives ? They are there for the Customer Care and to harras Customer. Plzzz Your website exixts coz we purschase products from it else it won't stay in the market. So plzz teach your executive how to behave with the customer and teach them to listen the query properly instead of saying learned statement. Disgusting.

I am working with a Law fRim, n my entire family in media, I make sure you gonna find this post all over the social media very soon. Atleast ppl should know, how the Executive of Amazon waste customer's time n money. And One Suggestion, Please teach your executive, If anyone asked them to transfer the calls to their seniors they should do it on the very first go, instead of arguing and wasting our time.

Thank You

Order No[protected]

I have booked an order in Amazon on dated 16.05.2017 having no[protected]. Payment of Rs 639/- has been debited from my account & the order is showing as Payment revision needed.

Further I have already got 3 SMS from Amazon as Payment failed. I have contacted through their customer care no but it is not working.

Kindly see in to the matter

I bought Motorola G4 Plus phone on 22 May 2016 from Amazon India. After 15 days I got one problem related to fingerprint sensor so went to service center(Kavya enterprices, FC road, Pune), they charged me for that 300 Rs. After this on 27th April 2017 I got one software update from Motorola. I have updated software after rebooting mode my mobile phone is dead. Next day I went to the authorized service center in Kavya enterprices, FC road, Pune. Their service was pathetic. No one is ready to check my phone. After a week I again went there waiting almost 6-7 hrs that day, they checked my phone & submitted at their end. Next day they called me & given 3 different reasons when I called & met them back. My mobile is in warranty period but authorized center refuses to service it. Amazon India please help me to overcome to this problem.

They gave me a time frame to deliver my product on Monday before 5 pm. But they haven't deliver my product till today 12:20 tuesday. Yesterday their delivery team called me they will deliver my product in 1st half, now they are saying they also have other products to deliver on other addresses. According to amazon my time is not valuable.

I have ordered for moto g4 plus mobile 2 April 2017 of 13999 INR.

The product has issue with battery and i have complained in amazon service. They have checked by smartchk app and agree that this product has issue. They are ready to replacement of same product within 2 days (on call). After 3 days i checked the status in amazon but no any update about that. When i chat with amazon customer service they are saying for wait for next 3-5 days.

After 5 days there is no update. For my job security i need smart phone device to upload photos of my field work so i must have to buy new phone. so i bought new phone.

Then requested to refund in amazon for this delay. They agree that this is issue from amazon side and ready to refund me. amazon has initiated refund on 23 april 2017 and confirmation email sent to me on 25 apirl that we have initiated refund by cheque and you will receive this cheque within 5 working days. but no luck.

Then again i chat with amazon and they promised me we will give you cheque upto 2 May 2017. Still no luck.

Then again i chat with amazon and amazon representative told me we cant track your cheque from first flight courier. please give us time for some days and promised date is 9th May 2017. Still no luck.

Then i called in customer service about this issue and representative told me you are really great person because you have wait until this time. but due to some issue they cant track cheque status. And is it ok with me if i receive amount via net banking? I replied YES. Then representative told me we will take 3-5 working days for cancel cheque and again 3 working days to refund in your bank account. I said OK no issue if you do it in time. BUT I DONT KNOW they all are fraud guys. on 15 May 2017 i mailed in amazon customer service and on 16 May i got replied from amazon that we need time upto 24 May 2017.

Now i cant trust on amazon that they will refund my amount or not. Every time wrong promise.

Fraud amazon.

Please help me to get back my amount.

I had purchased the Dr. Morepen BP One BP3BG1 Blood pump, but it is defective and showing wrong readings, Also it is showing Error 3 all the time.I have tried to fit the rubber fittings again still Error 3 is there.
Also it is showing wrong readings.I am diabetic patent and needs monitoring frequently about by BP

Kindly refund the amount or Replace the item.as soon as possible

Order Details
Ordered on 8 February 2017 Order#[protected]
Invoice
Shipping Address
Ujjwal Gujare
D4/room 3, sector 15, gharkul Kharghar
makrand Vihar CHS, Gharkul, Kharghar
Navi Mumbai, MAHARASHTRA 410210
India
Payment Method
Cash on Delivery (COD). We also accept Credit/ Debit cards on delivery subject to availability of the payment device. Please check with the delivery agent.
Order Summary
Item(s) Subtotal: 1, 274.00
Shipping: 0.00
Total: 1, 274.00
Grand Total: 1, 274.00
Delivered 10-Feb-2017
Package was handed directly to customer
Ujjwal Gujare

Dear Amazon,

In reference to the trial mail, the refund of Rs.20800/- was not yet credit to my account. Please update refund status and do the needful at the earliest.

Thanks & Regards,
Mahesh

On Thu, May 11, 2017 at 9:56 AM, Amazon.in Marketplace wrote:

Amazon.in
Your Orders | Your Account | Amazon.in
Refund Success
Order :[protected]
Greetings from Amazon.in
We are writing to confirm that we have processed a refund of Rs. 20, 800.00 to your payment method.
This is the pending balance from your payment against your completed order :[protected]

Refund Summary
Instrument : MasterCard Card [ending with 5997]

Amount : Rs. 20, 800.00

Your bank may take 2-4 business days for net banking and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.

For more information on refund time frames please visit the link below.
http://www.amazon.in/refunds
Thank you for choosing Amazon.
********************************************************************************...⇄
Got questions? Visit our online Help department, available 24 hours a day:
http://www.amazon.in/help
********************************************************************************...⇄
Amazon.in
http://www.amazon.in

Hello,

My name is rajiv tiwari mobile no [protected] order id[protected] i purchase a laptop on 11 may 2017 for Rs 13990 and i got delivered for this product on 15 may 2017.however i dont like this product i have requested called tocustomer care on 11 may 2017 i got a call from this no +[protected] before i purchase a product to confirm them i will return the product if i dont like and i dont know his name he told me dont worry refund will be initiated you can purchase a laptop. amazon just fooled me they are not refunding my amount instead saying you will get replacement of same product i dont want this product anymore i dont like this product.

i kindly request you to refund my money or else i will file a case against amazon.

Regards
Rajiv Tiwari

Sent from my iPhone

Begin forwarded message:

From: anand mankhand
Date: 15 May 2017 at 11:39:06 PM IST
To: "[protected]@amazon.in"
Cc: [protected]@gov.in, [protected]@aamaadmiparty.org
Subject: Fwd: Where is my order

Hi Saumya,

I ordered this item and spoken to Saumya(customer services)@she was advising that she can't connect to the supervisor and she can't help me with anything and order will be delivered by 17 May and also that due to urgency I ordered and this is the answer from amazon team who are good for nothing and this is not the first time I am facing challenges with amazaon.This is the worst customer experience I have ever faced and also no one will reply till the time and if delivery was delayed why I haven't recieved any update for the same

Fatima from leadership team-She is advising that we can't do anything and the product will be delivered by 18th May, same answer as the agent and due to the urgency there is no one who can help from amzon customer care team including the leadership team.

MY QUESTION IS IF AMAZON CANT DELIVER THE PRODUCT ON TIME SO WHY THEY ARE THERE ONLINE SITTING.

Regards
Anand Mankhand
[protected]

Sent from my iPhone

Begin forwarded message:

From: anand mankhand
Date: 15 May 2017 at 11:05:37 PM IST
To: "[protected]@amazon.in"
Subject: Where is my order

Hi
I placed a order but expected delivery was on 15 th May, however it has not been delivered and this is not the first time I am facing issues with Amazon for delivery. Kindly send my item latest by tomorrow, if not will raise this issue to consumer court and ministry for further clarification.As this is not expected that always you can't deliver the orders on time.

Tracking I'd[protected]

Kindly look into this and will not expect any delay as due to urgency I ordered and delivery date was given and if you can't deliver it's your fault and will raise this issue to the ministry

Regards
Anand Mankhand
[protected]

Sent from my iPhone

-Purchased iPhone 6s on May 11, 2017.
- order id:[protected]
- Received the same with rattling noise while vibrating.
- When requested for replacement, the Amazon India customer care demanded the customer to get the phone fixed in a nearest Apple store. What kind of customer policy is this? Why would a customer order online (from the biggest online market) and get his new phone with defects and then get it fixed from an onsite Apple store? What kind of service and retailers Amazon is dealing with and storing for its customers.
- I'm a new customer on Amazon. I prefer Flipkart over Amazon, because of better service and policies. First time on Amazon and this is what I get.
- Is this how Amazon retains its customers? Please check the retailers and their products. And when customers request for care, I hope the customer care unit can attend them with some kind of knowledge and responsibility.

We have purchased nikon dslr camera d 3400 for rs 40490/_. And we received missing part of dvd tutorial. When we contact amazon for a solution of immediate delivery of another item of the same as we are going on expensive tour immediate two days after and i asked them other wise cancel and refund of my money. Then we will book another order in the same site or flipkart for lessor amount. (The delivery date will within my tour starting). The price difference is rs 3, 500/_ approx. But they rejected and not agreed. My total time today has been wasted over phone conversations. The cheated me. Please arrange to refund my money with compensation as their deficiency of service and wasting of my time. I will provide evidence of my tour starting program.

I ordered earphones from amazon.in order number[protected]. It was scheduled to be dispatched yesterday 14 may but has not been delivered until now 15 may 9 40 pm. I tried to contact the courier boy to which he replied i'll call you back in a minute but has not recieved my calls since then. I have tried to contact him 10-15 times and he is just ignoring my calls. I needed the product by today but due to the lousiness of the courier i'll not be able to do so. The courier boy's number is [protected]. Such behaviour cannot be tolerated and i want an action taken against the person delivering so he cannot cause further inconvenience to other people.

The courier boy's contact number is [protected].

I have ordered Honor Holly 3 in Amazon.in on 13th Feb, but I received a brick inside the box instead of mobile phone. In a hurry, I didn't look at the Void mark but after seeing the brick I was shocked. I have raised a complaint on the Amazon website, they have responded both by call and mail. Hope I will get my money back or a right product, as soon as possible.

My hubby gifted me iPhone6 from amazon a month back. But after completing 3 weeks Its home button stopped working beside that it started rebooting abruptly. I was not able to call or connect to network because of the multiple reboots. When I showed it to apple service centre they said its been repaired and I should take the same device or should go to store from where I bought and ask them to replace it. Either amazon or apple both have been selling refurbish device on discount or cheating people. As it was not even month and iPhones both software and hardware was not working properly. I need iPhone to be replaced as that is not an appropriate product to use if its functioning this way. Amazon should be more careful towards selling this kind of products to customer.

Order id[protected] dt. 26 april, 2017 sold by one assist consumer solution. Original invoice of the product for rs. 3, 999/- not available in the product when the product was received. Kindly send soft copy of invoice
Of rs. 3, 999/-. Product can not be registered for additional 2 yrs. Warranty for which rs.499/- has also been paid. Kindly treat this as most urgent and send the soft copy without any delay to enable to register.