Amazon India Complaints & Reviews

When checking my citi card statement i found charge for $99 for a prime membership. I do not recall authorizing this purchase. I have checked my amazon account and it said i do not have a prime membership. What do i do now? I have already paid my citi card and was checking my receipts against it when i found this charge. I did purchase several items thru amazon for christmas but thru my daughter's account. This charge was dated 12/13/2016. I found it too late to complain to citi card so thought i would try to use it. That was yesterday may 12th. When i opened my account it said i did not have a prime membership. $99 is too much money to let go and i don't understand how my account number for citi bank card was used without my knowledge for this transaction.

Dear Concern,
Forward this email to concern dept.
Product delivered defective and internally damaged by amazon. order #[protected] imei [protected] dispatch date 22april 2017
I, purchased Redme 4a from amazon online and paid through credit card Rs 5998 on 20 april 2017 received shipment on 26th april 2017, since than mobile was getting heatup and hanging. On 10 MAY screen touch stop working I couldnot operate handset, unable to switch off.
On 12th May I went to Star sercive center at Indore. i complaint about screen touch problem, beofre opeing on customer care representative told its software problem, after some time another representative came and without opening he told its liquid damage case, we will open the set and see. After opeing the set he took the pick and put remark of Wear and Tear, (Handset Liquid Damage). He said its out of warranty.
Its very strange that how its out of warranty when first time I visted service center. and only 15 days before I received the handset.
Either service center is minting money with false statement.
It should be checked by the company and if my set is not repaired or replace than I will go to consumer forum, I will apply for chargeback to visa credit card and complaint in online PMO.
Please revert with positive resolution.

I have been getting more than 100 calls a day for amazon delivery on my number [protected]... People have sent me screen shots of delivery number mentioned by amazon is [protected] and this is my personal number since years now... I have putting a legal case against amazon now...

Please someone call me on [protected]..

Regards

Kunal kirpalani

On 11th May I'm purchased a order of Redmi 4A with Next day guarantee delivery with extra charge of 50 Rs/- But Amazon not delivered this product on time and today is 13th May and i am still waiting for this but no one replied with genuine reason when i am conversation with customer care executive they said that please wait, wait & wait..

If amazon not able to delivered product on given time then why he foolish customers with given a Guarantee Delivery Option extra..

Order no:order #[protected]

Dear sir,

I ordered two nos of huawei ascend mate 7 compatible wired headphone/earphone/stereo headphone (Blue) with super sound 3.5mm jack by mobilefit wide order no:[protected] dt. 04.05.17 but i received only one number of headphone on 09.05.2017.

Please to confirm... When will be get the next one.

I ordered an redmi 4a on 11th may, 2017, order id[protected], after a lot attempts all these days and waiting for the sale. But my order has been cancelled now, citing some difficulties in delivery. I have been an amazon customer for long, and there has been never been such a problem. I am disappointed, i have wasted a lot of time waiting for sale day and i cant waste any more time. I want the order to be sent to me again, and i dont want to wait for another sale!
Hope you do something amazon and it please dont do this again.

A faithful customer.

I have ordered redmi 4a phone through online, after the delivery date (22nd apr 2017) also the phone not received, when i approach the customer care they said it is dispatched to madhapur hyderabad for sure it will dispatch to me. After continuous following up for 4 days, it is said that the phone got missed in transit. They said very cooly that order one more time that hats off for their advice.

Amazon exclusive sale for redmi 4a is a scam.
Within 1 minute of the sale gets opening, it says 100% product claimed.
If they were only selling only 1 product why such huge ad about the exclusive sale. I have awaited thrice and every time i add to cart it goes to waiting list and immediately 'claimed' message arrives. It is impossible, as me and my friends sit with laptop and phones to buy it as soon as the sale time starts. It appears to be fraud campaign.

Xiami india is another fraud, every week they advertise' pre-order ' but they don have products in stock in their website at all.

Amazon initiated my refund on 27.03.2017 of rs.15900 and they gave me the confirmation mail regarding this. But amount not deposited in my bank account yet. I complained to my bank about this. I file a charge dispute regarding this. Bank declared that they not received any amount from amazon as refund for my account. Amazon told me that they are not responsible about this.

Concern officer,

As writing you after every incident and giving all information by which the actual things which is happening should be recorded officially and legally, so the customer point of view does not manipulate as you people are such cheap and fraud that you can say anything and do any update in your system or in my account at any point of time with false words!!

Due to your cheap practice i have gone with mental agony and pain as you guys fail to deliver my order not once but twice and both time you have given wrong information which not only made me lost my coolness but mentally disturb with the way you guys work on your term and kept customer in dark and updated your things with all false statement!!

I am jotting down things point wise so you don't miss any episode and come with any creepy answer!!

1. I first ordered on 7th may 2017 for the samsung mobile phone which committed to deliver to me on 9th may 2017. As already written and explained what all done first time with proof of visiting the courier boy at my office address at 8 pm and he promised to deliver the same next day but sent back the courier while updating wrong information (as mailed and discussed with so many executive in this this regard).

2. As the same been re ordered (this done on 9th night) due to the fault accepted by the team and taken the initiative so things should not get ugly he re ordered and committed to deliver the packet on 11th may 2011. As mailed properly and told the team its my office where the team accepted that the corporate deliver should be done on the office timing only.

3. I was giving reminder since yesterday morning mailed and even called up so can know what time will receive my packet, but unfortunately things has not change on the very next day all commitment and apologies has been thrown in the dustbin by the team and start behaving as they done previously with me!!

All things were properly updated about the packet delivery address along with my number and timing!! But unfortunately nothing changes and i have not received any update by any team member to me if its been taken on tip priority and re ordered by the team on commitment of delivery on time!!

In evening in spite of delivery the status start showing "delay delivery on customer request
Delhi, " how and who done this only amazon knows!! And then finally the mail which says the packet returned !!

This is something really serious and highly unprofessional working by the team amazon.

My number was there no one called up!!

My both address office as well as home are on prime locations of delhi where in know one can get problem of delivering or finding.

As an old customer already received packet by the amazon courier team previously on both my resident and office address!!

Shockingly and surprisingly what went wrong this time as you people shown all your worst with false statement and uncommitted working.

This is not just a matter of misleading and cheating but the mental trauma which i have gone thorough in theses last four days was terrible, as you guys made lie one after another which made me sick and suffered a lot and trust me i ma not going to leave this matter as ease as you guys has taken..

You run my life and made me sick and now want the amazon should pay for their uncommitted/ cheating and lying one after another to their costumer should pay deprecation charges for doing what all not to be done by them in any circumstances.

As i have all proof with me as mailed and called up to the amazon team in regard of my order need immediate my money along with depreciation charges due to which i am gone with mental harassment immediately!!

Hi
I purchased this ram (Crucial 8gb ddr4 2133mhz pc4-17000 ct8g4dfd8213 1.2v unbuffered non-ecc high performance gaming ram) for a new desktop pc along with motherboard, smps, cabinet etc. But tested it later due to late receiving of other parts. It is defective and i complaint for it with amazon customer care service, they said the return window is closed, so i go for warranty i. E. 3 years. They said me to contact the manufacturer, i contact the manufacturer, they are ready to replace it but, want me to bear import-export charges which'll cost me more than the cost of ram. So manufacturer suggest me to contact local amazon seller as it is easy for him to replace. Then i tried to contact local amazon seller but it is not responding till now, beside giving answer 3 year just. Please help me what to do now??? I call again amazon customer care she replied me to check the service centre before ordering the electronic goods on amazon, that means the electronic goods that become faultier after the return time period and if their is no service centre in locality of customer, it is loss for customer why? Please help me...

I didnt got my refund. it's more then a month every time the ask to update bank details. 8 times in have updated the same details and i told them i am doing ll transaction with the same bank but they are not listening
order no.s
ORDER #[protected] amount 795/-
ORDER #[protected] amount 790/-
ORDER #[protected] amount 315/-
ORDER #[protected] amount 849/-

Amazon.in Order #[protected] Placed an order on 9th May 2017 for One plus 3t, which was fulfilled by Amazon and was on Guarantee basis to get it delievered by May 10 2017 but today is 11th May and i did not get my parcel yet. The item is not even dispatched yet. it hardly takes 6hrs for the package to come from bangalore to Ballari. Talked 6 times with customer care representatives and even the supervisor., But nothing just verbal assurance is given. Its urgent, so please look after it .Expecting an action from as soon as possible. ;

I want to return it because the thing i saw in display was right but after getting it i fid not get the item i saw it was another so please return it

I purchased 2 item from amazon.. I swap my dabit card for amount paid.. By mistake amount deducted 2 times by amazon seller... But company don't give refund

I bought credits. Never received them. Either credit me with them. Or give me my money back into my checking account.

Pleas solve my problems consumercomplain.in
Mene amazon se one redmi 4a phone book kiya but amazon ki QLA team ne mera order cancel kr diya or bole apki quantity one se jayada h but mene amazon I'd se ak hi phone book kiya.
Pleas help me
Amazon customer care me call krte h to unka ka bhi koi khass jwab nahi hota.
My amazon and gmail I'd -
[protected]@gmail.com
Name - gorav

Dear Sir,

On[protected], my son ordered for OnePlus3 Mobile Phone with AMAZON INDIA to be delivered at HYDERABAD (INDIA) with COD Option as the product is available with COD Option. The order #[protected].

On[protected] my son got a call from the local delivery person asking to keep ready the payment in cash. When my son replied that the payment will be made by Card, the local delivery person informed my son that Card payments are not being accepted as the POS machine is malfunctioning.

Iam surprised to know that in a Metro like Hyderabad (India), the biggest online shopping company like AMAZON has only one POS which is malfunctioning !!!

This is not the 1st time. Your local delivery agency in Hyderabad (India) is resorting to this practice of refusing to accept Card payments and insisting on cash payment ever since "Demonetisation" was launched by Govt of India and Cash is under short supply. I suspect the local delivery agency of AMAZON at Hyderabad (India) is acting as a cash funneling agency for some vested interests.

The Govt of India is encouraging the people to make use of Digital Platforms for making payments and minimise the use of cash for settling the transactions.

Under the above circumstances, we have no option but to escalate the matter to you with the hope that you will initiate prompt action to set right this underhand practice of your Local Delivery agency insisting on cash payments.

yours etc,

KRISHNA RAO
HYDERABAD (INDIA)

PS : earlier complaints made on your Customer Support link failed to evoke any response so far.

I purchased many items from amazone online shope... But, the items are not appeared in my 'order history'.in the last month (March) i purchased a cutting machine (Planet power ec4 4" tile/wood cutter). But the delivered item is not what i ordered. It was a planet power blower. Then i canceled my order and returned to the given address and requested for refund. But the refund not arrived. Why it disappeared from my order history? From where i get the details about the refund? The product id is not in my amazone account. Please help me...

Amazon.in Order #[protected]
As per message of amazon my refund of Rs.6100 has been processed successfully on[protected] and informed that the amount should reflect in my account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is 529357. given by amazon
and sent message as under; -
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I have not received refund till date 11.05.17. Please solve my problem. Reprocess my refund. I am very sad because this is my first chance that I have not received my ordered mobile phone and order cancel by the amazon saller. I am waiting to my amount Rs. 6100/-. Customer care of SBI and local branch refused to any help in this transaction.