Amazon India Complaints & Reviews

Amazon.in Order #[protected] Placed an order on 9th May 2017 for One plus 3t, which was fulfilled by Amazon and was on Guarantee basis to get it delievered by May 10 2017 but today is 11th May and i did not get my parcel yet. The item is not even dispatched yet. it hardly takes 6hrs for the package to come from bangalore to Ballari. Talked 6 times with customer care representatives and even the supervisor., But nothing just verbal assurance is given. Its urgent, so please look after it .Expecting an action from as soon as possible. ;

I want to return it because the thing i saw in display was right but after getting it i fid not get the item i saw it was another so please return it

I purchased 2 item from amazon.. I swap my dabit card for amount paid.. By mistake amount deducted 2 times by amazon seller... But company don't give refund

I bought credits. Never received them. Either credit me with them. Or give me my money back into my checking account.

Pleas solve my problems consumercomplain.in
Mene amazon se one redmi 4a phone book kiya but amazon ki QLA team ne mera order cancel kr diya or bole apki quantity one se jayada h but mene amazon I'd se ak hi phone book kiya.
Pleas help me
Amazon customer care me call krte h to unka ka bhi koi khass jwab nahi hota.
My amazon and gmail I'd -
[protected]@gmail.com
Name - gorav

Dear Sir,

On[protected], my son ordered for OnePlus3 Mobile Phone with AMAZON INDIA to be delivered at HYDERABAD (INDIA) with COD Option as the product is available with COD Option. The order #[protected].

On[protected] my son got a call from the local delivery person asking to keep ready the payment in cash. When my son replied that the payment will be made by Card, the local delivery person informed my son that Card payments are not being accepted as the POS machine is malfunctioning.

Iam surprised to know that in a Metro like Hyderabad (India), the biggest online shopping company like AMAZON has only one POS which is malfunctioning !!!

This is not the 1st time. Your local delivery agency in Hyderabad (India) is resorting to this practice of refusing to accept Card payments and insisting on cash payment ever since "Demonetisation" was launched by Govt of India and Cash is under short supply. I suspect the local delivery agency of AMAZON at Hyderabad (India) is acting as a cash funneling agency for some vested interests.

The Govt of India is encouraging the people to make use of Digital Platforms for making payments and minimise the use of cash for settling the transactions.

Under the above circumstances, we have no option but to escalate the matter to you with the hope that you will initiate prompt action to set right this underhand practice of your Local Delivery agency insisting on cash payments.

yours etc,

KRISHNA RAO
HYDERABAD (INDIA)

PS : earlier complaints made on your Customer Support link failed to evoke any response so far.

I purchased many items from amazone online shope... But, the items are not appeared in my 'order history'.in the last month (March) i purchased a cutting machine (Planet power ec4 4" tile/wood cutter). But the delivered item is not what i ordered. It was a planet power blower. Then i canceled my order and returned to the given address and requested for refund. But the refund not arrived. Why it disappeared from my order history? From where i get the details about the refund? The product id is not in my amazone account. Please help me...

Amazon.in Order #[protected]
As per message of amazon my refund of Rs.6100 has been processed successfully on[protected] and informed that the amount should reflect in my account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is 529357. given by amazon
and sent message as under; -
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I have not received refund till date 11.05.17. Please solve my problem. Reprocess my refund. I am very sad because this is my first chance that I have not received my ordered mobile phone and order cancel by the amazon saller. I am waiting to my amount Rs. 6100/-. Customer care of SBI and local branch refused to any help in this transaction.

With reference to above subject i have purchased CASIO Calculator before 1 week order No[protected] but it is not working properly from beginning

My name is Avinash Kumar Upadhyaya and i am living in allahabad.
After four unsuccessful attempts, i have managed to placed an order of Redmi 4A from Amazon.in on 4th may 2017 at 12 pm during flash sale. I was very exited and eagerly waiting for the product to be delivered at my doorstep, But on 9th May 2017 i have got an SMS stating that my product is UNDELIVERABLE and they are returning the product to the seller without mentioning any reason on it.
I called customer care and asked about the incident, they told me that your package is returning cause it was arrived with damage packaging and hence cant be delivered to you.
Then i asked them to ship me the new product cause there is a fault from there end and they should take the responsibility of it, surprisingly i have got a reply of BIG NO with so many irrelevant excuses and they told me to place another order which is again a impossible task to get one during the pathetic flash sale concept.
Amazon is not ready to ship a new product to me after knowing that the problem was from their end and due to that we customers have to suffer. Usually what happen if you place an order from any E Commerce website and if product is somehow not deliverable to the customer then they will ship a new product to the customer.
I want that Amazon should send me a new product and make sure that it must be deliver to me in single piece without any further delay cause the package has got damage during transit from their end and why customer suffer from it so its their responsibility and they must take care of it and send me a new one.
I have got a reply from them by an email today( 10/05/2017) in which the only thing was mentioned that they are returning the product and no reason for that. The Email reply are given below:-

Hello Avinash Upadhyaya,

This is to inform you that a package from your order with order ID[protected], shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order.

If you need to change an existing delivery address for future orders, please update your address book via Your Account.

I am expecting that after this complaint against Amazon.in would do good for me and help me to get the product from them. Please Help.

Other information are as follows:-
Customer Name/ Amazon ID :- Avinash Kumar Upadhyaya
Product Name- Xiaomi Redmi 4A
Date of Flash Sale- 04/05/2017
Date of Order Place- 04/05/2017
Date of Order Ship- 05/05/2017
Date of Delivery- 10/05/2017
Issue- They returned the product to the Seller and not ready to send me the new one.
Seller Name- E-Mobile
Order ID[protected]
Customer Mobile No- [protected]

Thankyou
Avinash Upadhyaya
[protected]

I am Shahidul, ordered a Kaira tempered glass for Le2 mobile and order Id:[protected] date 25 -April-17. When received box and it open, the box is empty, after that i call customer care repeatedly but no not valid.
What should I do for the empty box.

Thanks and regards,
Shahidul.
Bongaigaon (Assam)
[protected]

I have purchased the above mentioned mobile phone from www.amazon.in and the product was delivered on april 27 2017 and this product is registered under the name of manisha sharma at 40 dr s p mukherjee road, kolkata-700028 (Dumdum canntonment-gorabazar)

Firstly, there was no warranty card sent from the manufacturer or the seller when the box was opened, i had called us amazon customer service to enquire about this, but they said that there is no warranty card provided by the manufacturer, however i had bought the same product just 1 month back from amazon.in and it contained the warranty card.
O when same product is purchased again why there was no warranty card available?

I had already left a feedback about this product on amazon website and had intent to return this product if its a faulty product, i have called up the customer service but they are refusing to register a complain against this and are not willing to take this product back or replace it with new one and they are saying that replacement window is closed and they cannot replace it now.

This is completely fraud with the customer that intex is selling faulty products online and cheating with the customers and amazon is helping this company to cheat and when they are receiving complain against the product, they are refusing to replace it to the customer. I cant afford to take this brand new phone to have it serviced to any one of the service centers.

I would request you to take strict action against intex and amazon so that they cannot sell anymore faulty products online and fool the customers anymore.

I would really appreciate if you help me to have this product replaced asap and also stop them for selling such products online.

I had ordered this item {Apple Watch Series 2 42MM Space Grey with Black Sports Band (MP062HN/A)} from Amazon India with order id being[protected] on 6th May 2017. It was delivered on 7th May 2017. First the brand package seal was broken then the box had everything except the watch dial. I complained in there Customer Care. They issued a return and refund. The pickup tracking id being[protected]. The return pickup was done on the same day and I have an Acknowledgment Slip for that which the pickup boy gives after handing over the product. Now Amazon has closed my account and refusing to refund. Please I humbly request the authorities to help me on this and get my money back. Thank You.

Hi. On April 7th, 2017 I bought a moto g5 through amazon pay balance after becoming a trial free prime member. Before placing order I contacted customer care and had clarified with them 10 times that I will be eligible for Rs1000 cashback or not even if I am a prime trial member.
The amazon customer care representative named Persis also told that I will be eligible for Rs1000 cashback or even if I am a prime trial member but after a month also I did not get the cashback.

When I called the customer care on 8th April, 2017 to report this incident the leadership member named Shashi told that they did not tell the whole terms and conditions and have only informed the part of it.

I therefore request you to take necessary actions regarding this.

PFB mail that the Amazon representative Persis had sent to me on April7.2017:

Hello,

This is Persis from Amazon.in customer support.

You can get Rs 1000 cash back in the form of Amazon Pay Balance when you purchase Moto G5 ("Device") using Amazon Pay Balance. To do this, first load your Amazon Pay balance. Once this is done, you may purchase the Device using Amazon Pay balance.

You will receive this cashback in the form of Amazon Pay Balance within 30 days of purchasing this Device.

This Offer is only available to Prime members. In order to avail benefits under this Offer, you must be atleast a free trial member at time of purchase of the device.

Quantity limit is set 1 Device per customer. The Offer will be available only once per customer.

If you need additional help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us

We're available 24 hours a day, 7 days a week.

Please use the survey below to tell us about your experience today.

Warmest regards,
Persis.V

Amazon delivered a defected peice of camera and denied a refund .
They asked me to go and deal with the service centre for my newly purchased camera,

Horrible service and they should be banned in India.

Pathetic management. When I called the customer care the lady playing the manager said if you do not want to accept it as delivered then throw the product we can't help.

I have requested a product for amazon on 20 march which was expected to be delivered on 30 march, 2017. I have called amazon customer care many times. They told for filing a-z claim. A-z filed against them but they denied a-z and told to apeal again or filing again in90 days. But still they are not delivering the product, neither they are willing to deliver on another location nor they are refunding the amount.

Dear sir recently i purchased an order of iball 14 inch notebook.. But product was not my need based. Neither cd rom in it not internet proper connected through wifi as well as datacable.. Resolution is very bad.. Image is not clear in the laptop so many fault in it. I want to return it but they making fool with me
Order detail #[protected]
My mobile no is [protected]

I ordered a premium tempered glass screen protector on 04.05.2017. Order id[protected] received today morning but the material is damaged condition (Premium tempered glass screen protector is broken).
Invoice no. Dl-qnap[protected] dt.04.05.2017. Kindly replace the material or send new one as early as possible.

Regards
Haridas v. G

Dear sir,
I regularly order on amazon.in for delivery to pin code 500094. Many a time i get a sms message saying (1) address changed or (2) gate locked or (3) customer refused. These are all entirely false.

Recently i ordered a kinoki cleansing detox foot patch to be delivered by your agent no [protected]. Then i received yesterday 08 may 2017 the usual sms for non delivery. I have a broken leg and am confined to my home 24x7 and i live here since 1988. The sms states i refused the order. This is false

The deliverer left a phone number +[protected]. When i called back yesterday to say i wanted the package the person screamed at me that unless i spoke telugu he would not deliver. I speak only hindi or english.

Please check this out because the deliverer's office is located quite far away and it appears he is reluctant to deliver especially lower value packages. You may speak to him in hindi or english to find out the truth about what i am saying.

I need the product urgently on medical reasons.

I placed order with amezon india for the supply of one asus drw 24b3st for rs2399/-. Anandit infotech bangalore supplied drw 24d5mt. (Invoice no. Ka-qscg[protected] specified drw24b3st for rs.2399/-). I paid rs.2399/-. To the delivery boy. Hence i returnedit through blue dart asinstructed by amezon. To day i recevied a parcel from anandit infotec containing 2 sata cables o ly. To my disappointment. Hence i request for the supply of one asus drw 24b3st internal dvd writer early.