Amazon India Complaints & Reviews

Dear Sir, The various e-tailers are trying to dominate the market with mind-boggling discount offers for Diwali season. Amazon gave a two page newspaper advertisement with different offers yesterday. When we checked for one particular child play product, Micky Mouse 3 wheel scooter quoted as Rs 499 in paper ad, their website was showing always Rs. 999. When we called their customer care to note the discrepancy in their system billing, no body bothered to clarify and kept on bluffing. People with full knowledge stopped buying the product since they are not honouring their own word. First of all, why should we allow such a fraudulous MNC to operate in India to do daylight robbery. The national newspapers also should decline to publish such bogus ads if they are patriotic than making quick money. Hence be aware about these cheating e-tailers. We really do not know whther the commerce ministry will take a serious note of these incidents. Regards M.Mariappan Bangalore Cell:[protected]

I never thought i would expect this kind of lame service from amazon. Flipkart is much better in communicating. I had ordered a router which was sent by the seller and it reached my city way before the delivery date as i could see it in my tracking details. without even attempting a delivery i get a message from amazon that the product could not be delivered because of absence of addressee. i called up the customer care they apologized and told i will be receiving it the next day but i haven't received it yet.i spoke to at least four help executive none of them helped in anyway. ordered date:20/10/15 arrived at my city:- 24/10/15

Its touch not working charger also not working i want my money back bye hook bye crock i purchase it before 1 and half month not i want it return but amazon co. not return my money they said go to karbonn customer care center but why we will go customer care is too far from here we will not go whether replace it or refund it my money or phone

I have placed an order in amazon on 26th oct 1015 with order no :[protected]. I filled with new address and placed. Next day morning I am able to see that it has been placed with default address which was present in it. when I had chat with agents they were not able to help me and supervisor also didnot work out. They told me like they cant change in cities. My question is why they cant? I asked for special request nothing is working out. I cant cancel and place a new order when I am shortage of money. So I want to know that, Is this the service level that you can provide to help customer. And reason for not updating the address of no fault of mine. Why are you hesitating to help me, Should I be happy for this kind of service. Should i recommend anyone for your valuable service. I hate you deep from my heart.

I received a $99.00 charge on my US Bank statement for an AmazonPrime Membership that I would NEVER sign up for. If I did somehow, it says to go to my account to cancel[protected]don't even know how to do that if I had one!!! I just need it canceled Immediately. I in no way want this . Thank you

Order i d. [protected] Invoice no.dl-sded[protected] 25 pcs ka order/set tha.. bheje 20pcs/set bolte ho 25 Bhejte ho 20 Date 24-10-15 Check karo apni company me.. kya chakkar hai jo bolte ho wo to bheja kro.. ab muje red col ( jo nahi aaya) 5 pcs dobara (spl) bhijwao... bina kisi charge ke.. sharam bhi nahi aati packing walo ko.. kam se kam samaan pura to bhejo.. Bache bhi shame kar rhe hai tumhare uper.. kyu ki ye un ka parcel tha..or un ki pocket money se sab bacho ne mangwaya tha.. bacho ko bhi loot liya aap ne to... or kya kahe aap ko..bus galti to hmari hi hai jo.. bina dekhe aap logo se purchase kar lete hai.. or aap quantity me bhi dhoka dete hai.. quality ka to kya yakeen hoga...

We would like to bring to your notice, today Amazon has given the advt., in Deccan chronicle, the product Rs.399/- and a 77% off. While placing the order online we are unable to get Rs.399/-.

Same we have given a call to the customer care on[protected] by 19:42 hrs today, one of the exe., has confirmed that bill blaster or limited time frame, I ask to provide the customer care head number or offical mail id if refuse to give.

As per the add offer is from 26th to 28th Oct. But company is fooling the customer.

Regards
Rajesh Srivastava
[protected]

I ordered4 produts at same time.all came Different Dates non of delivery Boy had a change of 1000.any time.now I have a kid.these guys are helpless asked me to ask neighbours.Returned the product back after last order.U guys keep thinking. Weare chillier party?

I ordered. 4 products at same time.all came at. Different. Dqtes.non of delivery. Boy had a change of 1000.any time.now I have a kid.these guys are helpless asked me to ask neighbours.Returned the product back after last order.U guys keep thinking we are chillier party?

Hello my name is sachin
Mene Amazon se -iball tab purchase kiya defective pice hone k karan mene use DTDC Courier service se[protected] return kr diya or Amazon ko ge[protected] ko deleverd bi ho gya but Abi tak blance refund nahi or jab m Amazon ko call krta hu tabi Amazon customer Care service 1days wait krne ko khete h pleas help me
My order id-
[protected]
My Amazon and gmail I'd - [protected]@gmail.com
Phone number is- [protected]

I had pre booked FATE OF TEN book on 14/10/15 online on a special offer window for Rs 360/-. This was acknowledged via sms as well as email order id[protected]. Message arrived on 21st Oct that the book has been despatched and total bill amount was Rs525/-. When we called Customer service and spoke to a supervisor after a half an hour wait, he said he would look into it, took the details and promised to return the call after due enquiry. No call came through and the book cam for delivery on 23rd Oct with Rs525/- price tag. This was returned back. It seems that Amazon is luring customers with a different price band onsite and delivering the product with increased pricing. A cheating marketing strategy. The book was meant as a birthday present for my daughter. Till date there has been no call in from Amazon which confirms the fact that the company is A FRAUD and a CHEAT. SHAME ON YOU. Sumita Roberts

Delayed delivery + faulty product + no return pickup amazon has lately created record in making customers wait for long time. I waited for 15 days to get my order delivery(HP laptop and that also a faulty one) and its been many days waiting for it to return. I ordered on 1st october and the expected delivery was between 6th to 9th Oct. When i didnot received it on 10th, i inquired about the delivery. To my surprise i got to know that amazon had made error with allocation of tracking id on some other product due to which my product was nor shipped to right location. Nevertheless, i asked them to re-ship and keep me informed on regular basis which they failed on first attempt. On receiving product after filing complaint i received a faulty product. The laptop i ordered had defect on the main screen. I asked for return after getting frustrated on the kind of service amazon and its partnering service provider are providing. They delayed responses and after waiting again for days i got this reply "We have tried with multiple couriers but no one has given confirmation for pickup." I live in prime location in pune and if delivery is possible, even pick up should be facilitated. Now my payment is stuck with amazon for past 25 days and no one is bothered to resolve the issue. EXTREMELY POOR SERVICE AND IRRESPONSIBLE . These are few problems i faced: 1)mismanagement in allotment of tracking id due to which package goes somewhere else. 2) no communication regarding delivery of package on timely manner. 3) no tracking information available on portal. 4) on query, delay attitude. 5)order expected delivery date exceeded by many days 6)re-shipment also delayed by a day. 7) waited for 15 days to get delivery 8) delivery of faulty order. 9) delay in returning by no communication on it 10) poor customer service

One product i.e. Amkette Trubeats Nirvana wired was ordered on 23-Sep-15 and same got delievered on 26-Sep-15 (Shipped from Modera Electronics, Mumbai) then same was checked and found defective (it's left side airphone not at all working) then immediately on 28-Sep-15 placed the request for replacement. But still this moment I am continuously following this issue. online status still showing as pending from seller approval Here no any reply from Amazon or Modera electronics & from Angel shopping also and no one visited to collect defective product. I need replacement in week at any cost.

I would like to advise all readers not to shop on Amazon portal as it is the worst online portal in India. I have purchased at least 4 times from Amazon and each time I have received a sub-standard or defective product. My first purchase was for a HCL Tablet which had trouble right from the beginning and though I complained numerous times to HCL they never bothered to replace the product or make a refund. Next time I bought a non stick fry pan which I found was bent and dented at one end. By the time I could lodge a complaint I was told that the replacement period was over. Last time I purchased a pair of shoes of No. 7 size, but they sent my No. 10 size and that too of a different model. I promptly opted for product return option on their site. The product was collected a couple of days later but the amount paid by me has never been refunded. When I view my account it shows that the amount has been refunded but the amount has not been credited to my bank account for which I had provided the details. I cannot redress the grievance personally as they do not have a customer care number and they have purposely not kept this facility so that no one can make any claim from their personally. I hereby advise all readers not to purchase from Amazon. Juzar

Dear Team, this to let you know that i had ordered for a Microsoft lumia 535 through amazon.in. the product was delivered on time but then the seller had packed and sent an old phone with an opened seal. once i opened the box i also could not find the protective plastic covering on the phone and the box and the chareger also looked quite old. it was indeed a very embarrassing situation for me as it WAS A GIFT FOR MY VERY CLOSE FRIEND. on calling the customer care center the person (venkatesh) was not able to address my problem. he acted so cold as if nothing had happened. he kept on telling me to return the product and we will refund your money. i told him i do not want a refund, just replace the phone. he insisted on me returning the phone. out of desperation i asked him to connect to his supervisor. after putting me on hold for 20 minutes he tells me that all the supervisors are too busy handling complaints no one is free to attend. i kept asking him to escalate the matter but he kept telling me that there is no point in speaking to a supervisor as he/she would say the same thing. he very casually asked me "is there anything i can do... thank you for calling amazon" and hung up. this is sheer atrocious behavior from such a big company. kindly look into this and please have my product replaced.

N by them. now, when I placed a new order on 20 oct. 2015 same product at INR 57990. A price difference of INR 3291 denied by them.I have ordered a Apple MacBook Air MJVE2HN/A 13-inch Laptop (Core i5/4GB/128GB/OS X Yosemite/Intel HD 6000) on amazon.in dated 15 October 2015 forINR 54699. The payment was successfully debited from my account. I have reconfirmed my order on phone. One of the representative from amazon told me that your order...

I ordered yureka mobile phone from Amazon. I received packed packet and bill of the phone. I signed the bill it's written that this packet contain yu yureka but inside the packet it contains yupheria company phone. Order name Honey Rishi. Hno-88 sector-18 Faridabad. Phone number- [protected].

I order DMG rotating cover to my Mi pad and they even confirmed my order with order #[protected] and now the seller calls to cancel the order as it is not available this is ridiculous you should mention that while ordering and same happened with my previous order . I ordered screenguard for the same Mi pad and that came with bubbled and scratched saying that its scratch guard how funny "scratch guard (screenguard) with a scratch on it .. Amazon should consider my complaint and verify the products before delivering to the customers and worth mentioning is both I order from son fulfilled seller
.. Its worst and pathetic .. Good bye to your e-commerce website .

I have purchsed an Sparx sandel on 16th Oct 2015. I received wrong product. I have request from return but from last 4 days no one came to Pick up item. I called customer care and dailly they told me today your item will be pick. I have proof of all messages and sms's which I have received. I want to take action against amazon.

Amazon india online website cheating customers by saying pricing error entered wrongly in their website. I have booked a samsung washing machine on 14/10/2015. But amazon cancelled my order next day on 15/10/2015 saying pricing error. I was asking customer care, they said it is pricing error so we cancelled your order and given rs. 1000/- wallet balance as "goodwill gesture". But, my loss is almost rs. 10, 000/-. *. Once the order placed by the customer amazon should deliver the product to the customer who already paid for it, its amazon responsibility. But they cancelled my order without my confirmation and sending an e-mail saying that "this is to inform you that your order was cancelled due to a pricing issue" *. Amazon doesn’t have any rights to cancel my order without my notice. *.price error means its amazon problem or seller problem or the person who entered the price in their website those people problem. Why should i get punished for someone's mystic. *. I have all the evidences of my order confirmation everything and i would like to know, how i can take a legal action against them.