Amazon India Complaints & Reviews

I have orderd Nike Chroma thong chappals worth Rs.1199.00 with order No: #[protected] on 26th October 2015 and During the sale of amazon i have ordered the above product for best price Rs598.00. The order is shipped and the courier person not delivered the product and he returned the product back to amazon. I have called the courier person and asked about the incident.He replied, I am just delivery boy daily we get packages from amazon and we are going to deliver the packages and the remaining undelivered packages are taken back by the amazon people and they will update the status. "Without my permission simply the Amazon people had refused my order."They are thinking that who is going to question them" I called the customer team of amazon several times but, their response is very very poor. One time they said sorry for inconvinience and they verified with the courier people(Sai Logistics)and said they will Excalate and resend the product to me within two days. After 2 days I did'nt receive any response from them. Again i called customer team of amazon they said it is not possible to redeliver the product you can place the new order.I replied the product i bought is for the best price and now the price differs. Again they said we will try to redeliver the product. Simply they are excalating the incident. How many times i called also they are not responding properly One time they are saying we will redeliver the product and again they are saying it is not possible and you can do whatever you want. Please do needfull as early as possible. Thanks & Regards, Pavankumar.

Hi, I had placed an order for Philips Multigromming Kit QG3387 on 28th October. I was informed that the product will be delivered by 4th of November 2015. However, all of sudden i got message on 1st November that the product is out for delivery. On 1st and 2nd November Amazon tried to deliver the product to me despite repeated requests of delivering the product on 3rd Nov by 11:00 am. I was given assurance by customer care team that the product will be delivered as per my request by despite all the assurance, amazon failed to deliver the product today (3rd November) by 11:00 am. Since i am going out of station today, it will be third failed attempt and the product will be returned back to the sellers. i had made an upfront online payment. Amazon due to their operation lapse is causing so much mental harassment and earning interest out of my money (and many such customers). Amazon should be charged for this so no such hassles happen to customer. One more interesting fact, customer support team deployed on facebook says that they cant make any such commitment. If that was the case i would have never purchased product from Amazon My ORDER #[protected]

Sir, My self Rohan Panwala, Surat, Gujarat. I have placed order of red tape black formal shoes from Amazon.in on 26-10-15, vide order no.[protected], I have received this product but, the product which i received is second hand, which is used product i have been delivered by Amazon India. Then immediate cancelled the product and request for pickup back and request for refund but after 4 days i requested many times but no one come to collect this product. In this regard, I would like to register a complaint against Amazon for delivering used product. Thanking You Rohan Panwala Surat gujarat [protected]

Hello,
I am writing this Email regarding the Fraud committed by Amazon to me.
There was Diwali Sale on Amazon and they were promoting in TV commercials and Newspapers regarding the deal. At 10 AM I ordered two products which were listed in lightning deal by Amazon which were as under : -
Envent Hottie 2.1 Speakers MRP 1899/-, Lightning Deal Price - 40 /-
Envent Deejay Pro 4.1 Speakers MRP 5499/-, Lightning Deal Price - 40 /-
I grabbed both the lightning deal and placed the orders. My orders got approved and I placed the order on Cash On Delivery. But at 4 PM, I got the mail that Both the my orders were cancelled. Is it possible that after placing the order, the online shopping site like Amazon can easily cancel the order just saying sorry and no compensation. If I order any product online and it is approved, I should get the order and they can't cancel the order without informing me or without my permission whether it is Cash on deliver of prepaid. So I want any help regarding this matter. I want to know whether I am eligible to file a case against Amazon ?
ORDER #[protected]
ORDER #[protected]

Hi I have placed a order of memory card and deo ORDER #[protected], Friday 30 October 2015 I requested customer care to update my mobile no. Saturday I received email This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it. I was at my home whole days(Sunday, Saturday). Mail received at 1.30pm and after that I raised the issue with customer care and mentioned my concern that no one will be available at my residence on working days that's why I have placed planned order so that I will be available to take it and requested them to deliver the order on my office address your representative assured me delivery on my office address by Monday if not delivered on Sunday 1 November 2015 after that I got call from delivery boy to confirm address and he told me to deliver before 9 pm . Now when I asked the same to customer care she saying me the different story that delivery date is today nothing is in the loop si can any one explain me what is going on . because the story happened and so many false statement from your side and finally my product was delivered . Why this is going on if you can not do dont commit because it is not good for your company I will raise the issue every time is this possible or stop buying from you. On 1 and 2 November their customer care executive told me to deliver my order at my office address and they will notify to their delivery partner but now on 3 November when I called them again for that now they said that no policy to change address. I do not no previous 3 persons who are convening me about change delivery address are right or wrong or this latest one who said that no policy to change address is ?????? Over call experience is so bad next time I will not suggest any one to shop from Amazon

My name is karunakar. I have ordered coolpad dazen note 3 on 27 oct 2015, when i ordered amount deducted in my account but i got the sms as "your order has failed ".Then i cancel the order, again i got the sms as "amount refund will be initiated shortly and also i called amazon customer care, they told amount refund will be done within one week.its been 7 days till now i didn't get any refund amount to my account.How many days will they take to refund the money. my order no[protected] i want my money back to my account

I ordered a photo frame, which was described as a wooden frame and had its details as mentioned below. Order date:17-Oct-15 Order #[protected] Order total of Rs 2, 230.00 The product when it was received did not have anything made of wood in it as it was described in product description.The packaging was so bulky and hunge, that the weight and handling problems were also an additional pain. The packaging weighs like as if it contains a TV in it. On top of all this issue, found the same frame is available for Rs 850 of same make in a showroom in Bangalore. After all this tiring and unpleasant experience, I took a strong decision to get this returned. But while i see my return status, it says I need to get this shipped on my own. By looking at its packaging and weight it will cost me half of the commodity price to get this courier to seller, this is not at all accepted. Its simply a way to bug and irritate the customer and false way of bluffing money from users. When a customer buy from Amazon, the trust lies with the Amazon. Customer does not validate the dealer or the seller as that is a responsibility which Amazon abide with. I am really shocked to see this coming from a reputed and competitive marketing company like Amazon India. I want Amazon to take care of the validation of the commodity, as well as the handling/return process of the package.

I bought an ethernet shield from Amazon which was defected. I asked to return it after two days. I didn't recieve any call from them till 7 days of my complaint and after that they said our product was tested and working. It is not my responsibility if it was tampered during delivery. I want my money back an they are not responding to my complaint.

Amazon has delayed my delivery order not a normal delay its first time amazon made a very long delay. I ordered on 26 oct and delivery is given on 16 nov 15. atleast amazon didnt assure to delivery by 10 nov 15 or so. As amazon delivers before delivery date atleast a day but this time amazon didnt understand my problem and concern. If its about 4-5 days or a week then its ok but it is taking 20 days. Iam not satisfied with this.

I placed the following orders
Order #[protected] dated 13th october
Order #[protected] dated 16th october
Order #[protected] dated 16th october
Order #[protected] dated 26th october

All the orders are overdue. Nobody in amazon customer care is helping me neither telling me the cancellation procedure

Hi,
I have placed Two Orders through Amazon.in on 26th October 2015 which should Maximum delvered by 30th October 2015.

I have done too many follow up and mail from 29th Oct 15 for timely delivery. Every time got commitment till will delvery by today but not yet my orders not received.

They are not looking for customer valuable time & importance which i have spent to long follow ups. Even that order I had placed due to present some one on special occasion gift. Which had also explain to amazon customer service team. But no result till yet.

I want to give them release through customer forum complaint that do not give wrong commitment to customer and waist there time.


My Order No :[protected] and[protected]

Hi, Great to have websites like yours, hope they work! I bought 3 Kindle Paperwhites from Amazon on 14th October and received 2 x Kindle Paperwhites and 1 x Kindle on 15th October. I contacted them immediately on opening the packing on 17th October, but there was no proper response from them. I contacted them again a few days later and they asked me for the serial numbers of all the 3 pcs ordered. After providing them those details, there was yet no response from them at all. Finally on taking the matter up on Twitter, some body from the Social Media team called me claiming they cannot replace the Kindle (wrong product received) with a Kindle Paperwhite as the serial number showed that I had bought it from a retail store! Absolutely crap, as I don't even know where other than Amazon can I purchase a Kindle from. I sincerely request your intervention to help me resolve this. Thanks in anticipation! Best, Champ Alreja - COO, GOQii Inc.

One plus2(sandstone black) Pick up still not done. You've did it again. 6 times in a row. I hope you've achieved a new record in dishonouring you own commitment. I'm fed up with this utter nonsense of your customer service, their false commitments, lack of follow up skills, lack of control over the logistics. This is the last time I'm gonna decently ask you to complete the return request raised by me for the item: One plus 2(Sandstone back). If you are unable to figure out your own faults, let me clear them out for you: 1. Before giving any commitment, share the importance of the particular request with the concerned department. Share that your commitment is on the line here. 2. After giving commitment, please give a call to the customer after the completion of the pick up time committed by you to have feedback whether pick up is done or not. Don't wait for the customer to write this kind of mail. 3. Give the courier guys number to the customer so that he/she can coordinate. (I don't know any senseful reason why you guys don't do this) 4. Provide alternate return methods. Shipping by the customer to a particular return location of your preference. (everybody else is doing this) And the list will go on and so forth. Had you done the things mentioned above, I wouldn't have been writing this email.

I purchased Nokia Lumia 520(Black) from amazon on 13th September 2015 amount of Rs.6.314 . After using 12 days, It was malfunctioning as Phone is consuming lot of battery and got hanged lot of time . So, I returned the product on 29th September 2015 from DTDC Courier . From 29th to till today, I called more then 15 times for the refund and they always said that the refund will come in 2-3 Days but from last 33 days No refund came and I have register for A-z Claim. For this Claim, amazon has to give amount with in 4- 14 days and Now, 20 days passed but no refund has come . I want my refund and refund for the courier that i paid when I return the product which is of 90rs.

Hi, My name is Mani. I've ordered (Order ID:[protected] a Puma Men's Neptune Dp Running Shoes in Amazon on 13th of Oct. To compete with Flipkart, they gave the product for Rs.1, 680.00. As per the App, the estimated time which i should be receiving the product was on 19th of Oct but I haven't. I've waited till 22nd of Oct and called the customer care. An executive named Lavanya, told i'll receive it within 24 hrs. Then i didn't receive it. again i called after 2 days and another executive also mentioned the same. Again I've called them on 29th (after 10 days from the estimated date), a Customer executive named Abilash, guaranteed me on him that i'll receive the product with in 2 days for sure. I've waited again and I didn't receive. So I've called on 31st, An executive named Keerthana told me that i won't get my product. Told to replace it again but for an higher price for their mistake. I've told many of my friends to go for Online shopping for convenience and offer but now, I came to know that these offers and other things are just a gimmicks. Due to lack of time to go and do shopping, we prefer online shopping. I think we pay for the product we order and you don't give it for free, and I believe that you have the responsibility of delivering the product which we order. Only one kind of excuse is allowed from your side, i.e, time factor, because being a season time there may be difficulty in delivering on time. But not issuing the product itself is not fair on your part. Then why do you give discounts, why do you make false hopes and why do you cheat people. I am very much disappointed on the way you behave. I feel you are least bothered about the customers. Please change my belief and find a solution for me as early as possible.

I've ordered on a xperia E4 dual on 25th Oct, via lightening deal from Techfone seller as it is showing Sony Authorized Dealer. But on 28th Oct i received an package inside which i got a box with broken seal & mentioned flip cover (which was mentioned on website under seller name) & screen protector are also not there when i called the customer care, they totally denied to everything i'm complaining about. It was my first shopping on Amazon.in & unfortunately its my worst online shopping experience till date. It'll be nice if take a proper action in this regard. : A disappointed Amazon Customer Order #[protected]

I had ordered 1 pair of Sandal (FootCandy) through Amazon Foot Candy Women's Beige Linen Platform Fashion Sandals(SAY5-6BEG38) - 5 UK Sold by: Fashion Work 799.00. I ordered on October 12, 2015 and received the order on October 17, 2015. The size of Sandal was very small so I returned it back to the seller through Amazon. The seller has dropped a mail for the confirmation that they have the received the product which I have returned. And now it is the responsibility of Amazon Team to get it processed and returned the money of refund to the Customer. And from the Last week I have been approaching the Amazon and they are not returning the money back to me. Every time Amazon Customer Care Representative says that it will take a week time and every time they themselves lodge a new complaint (A-Z, etc.etc.) and then they says that it will take 15 business days time to resolve the problem. I asked them about the reason of delay Customer Care Representative answered Mr. Vinay that the problem is from the Billing Team. It means they are intentionally delaying the process. They are making fool to the customer when they have to refund the money back to the Customer. Apart from my money refund of Rs. 799/- they will have to pay the penalty to me as they themselves accepted the problem is from their hand (Technical Issues) but why the customer have to wait for 15 days or so. It means if you are purchasing a product from Amazon and if you do not like it then you will have to keep in mind that in case of returning or refund the Buyer/ Customer have to wait for 1 - 1 and half month in getting refund back. Very poor service of Amazon ...Such a bad response I cannot wait for such a long time to get my refund back. It is almost a month I purchased a product and waiting for the refund. Request to take a very strict action on Amazon People in delaying the process of refunding. I want a refund of Rs. 799/- + Penalty from Amazon for delaying the process and fake commitments what they have made over phone. Babita Dass 91-[protected] babitadasshr.[protected]@gmail.com

Hi, I bought the device thru' Flash Sale on 20-Oct and received the device on Sunday 25-Oct. However there was a scratch on the device and so I initiated a return and replacement on 27-Oct (Tuesday). Since the Item was not in stock, the customer service could not process a Return and Replacement. They said that they would be processing a Return and once they get the device they will refund the money in my account. The total processing time is 5 to 10 business days once Amazon receives the device. And I was told that the device will be picked up the next day on 28-Oct. On 28-Oct (Wednesday) no one called me up for the pickup. I called Amazon customer service[protected] on 29-Oct (Thursday) noon to enquire about it and the response was that they have contacted the Courier service and they will contact me by EOD. No one contacted me. I called up in the evening and I was told that there was some issue and the Courier service will pick up the device surely by tomorrow. 30-Oct (Friday) no one called me - neither Amazon nor the Courier company. I contacted late in the afternoon and they said the device is surely getting picked up tomorrow. This time I insisted for a written communication and promptly I received a mail stating that my device is scheduled to be picked up on 31-Oct. On 31-Oct (Saturday) when I did not receive any call by afternoon, I again called up Customer Service center. This time I had asked for patching me up with the courier company so that I can talk to them and know what exactly is the issue. As per Amazon, they can not patch a customer with the courier company. So I asked them to tell me by which time Amazon, after talking to their courier company, can confirm to me as to when my device will get picked up. The response was by EOD. This was ridiculous as Amazon is effectively saying that by 31-Oct EOD they will confirm the time when my device is going to get picked up on the very same day 31-Oct (as I had the confirmation email from Amazon confirming the Pickup Date) !! And now till Saturday evening there has been no contact from Amazon or its Courier company confirming when my device is going to get picked up and effectively when would I receive my refund. That too for a product which is 'Amazon Fulfilled' and promises 'Easy Return'. I would like to bring this to everyone's attention that as a customer I feel cheated as I do not have any idea as to when will they collect my device and process my refund. I think, it puts a question mark on the credibility of the tall customer support claims that Amazon makes. ORDER #[protected] Coolpad Note 3 Thanks Nilanjan

I have purchased the product "American Tourister Ski Polyester 68Cms Black Soft Sided Suitcase (26R (0) 19 002" from Amazon.in which I have return it due to differnce in color on 19th Oct 2015. I have called up amazon call center on 24 th, 25 th, 26th, 27th, 28th Oct 2015 .everytime I called Amazon call center it will be picked up in 24 /48hrs no one comes to pickup till date. As per return policy amazon has to picked in 24/48 hrs .

Regards,
Uma Reddy

Amazon.in order (#[protected] I placed an order for a toy bus for my son's birthday. The delivery date was committed as 27th October. The item was not delivered on 27th. On 28th, i sent an email to their customer service asking when this will be delivered. They said the next day. Next day, at end of day, i get a SMS that delivery was attempted but since i was not at home, it could not be done. No call had come to me. I was surprised as i was at home the entire day so i immediately called their customer service. Customer service agent (Rajdeep Roy) checked and said it was a fraud committed by their delivery team. I asked to talk to their manager. I was transferred to another person. Turns out the "manager" was the friend of the original person. They flat refused to transfer the call to anyone senior. On 30th Oct, I called again as it was still not delivered. Same story (Pragyan S)-the person heard my complaint, transferred to his "manager" who introduced herself as from the "leadership team". Turns out the "manager" was his colleague. On further questioning, i learnt that this is standard operating procedure at Amazon. 4 days passed. No Delivery. Just bunch of lies from customer service, delivery partner and all Amazon entities.