Amazon India Complaints & Reviews

I have made some purchase during diwali offers made by amazon..in that some fake products are received by me i have returned them to amazon ..after some days i have checked my bank account there is no money transfered by amazon when i contacted amazon customer care they told me that your account is put on hold please contact billing team at [protected]@amazon.in when i contact them they mailed me that your account is closed permanently with no reply of refund ..i have asked many times but no reply ..please help in revovering my money

आज मै amezon से shoping कर रहा था payment के लिये सेंट्रल बाँक ऑफ इंडिया के ऑनलाइन बेंकिंग से logon किया लेकिन पेमेंट decline हो गया और amt debit हो गया है जो की वापस account मे नहीँ आया हैplease debit amt रिफंड करने की कृपा करेंगे Name Naval chand ogar account no.[protected] bank central bank of india Amt 1874

Dear Sir/Madam
I was ordered for Micromax 40B5000FHD 102 cm (40 inches) Full HD LED TV (Black).But they sent Model No.40C3420FHD.they sent Invoice copy for what i was ordered.I think they are wantedly sent the another product to me.When i was called the customer support they told me that your pincode is not eligible to pickup the product by Amazon.so you have return the product to the seller.we will pay 100.0 rs.the courrier charges from hyderabad to Noida more than the 500.0 Rs.And also for thier mistake how i can spare my busy schedule.

I placed an order of nokia-225 dual sim handset on 14 september 2015. As i was not satisfied with the product, I returned it on 24 September 2015. And till date I have not received my money back (amount Rs 3061/-). I have also contacted the company for this issue but they are saying that the amount has been transacted to your account. But I have not received any money in my account. Neither they are providing complete UTR number.

Hi

I am Ankur Chaurasia customer of Amazon India, Ordered a Fisher Price Terry Teether, Multi Color on 26-oct-15 but product is not delivered yet.

No from amazon side is even bother to update me about the same.

I have to pick the previous product which i have ordered from the courier facility.

Why amazon advertise, commit next day delivery and best customer service, if you are not able to do so.

Hi, I have purchase a saree worth rs 1098 on 02/11/2015 through amazon.i received my product on 10/11/2015, the product colour was different from what I ordered, I call customer care to replace my saree with the colour I wanted but they said u hav to send it through courier to us and mail the courier receipt. my point is if I send the saree through courier to them, what is the guarantee that I'll get back my exchange saree or money. 1.they may say we dinn get any courier. 2.they may say that there is nothing inside parcel. I want a hand to hand exchange like other online shopping site or else I want my money back. my amazon order no is[protected]

I have purchased a product from amazon but that was a defective one, so i requested for replacement but they did a refund and gave me a cheque, i requested to convert it into gift card, they converted it, then i used that gift balance to buy a product..but before plaing order, i got issue with my account i cant login to my id, , i contacted customer service everyday, they say that they are working and i will get an email within 24 hours, but i never got an email.i have contacted them 5, 6 times but they say the same line everyday...

I have ordered one product i.e Puma Men's Descendant TR Cloisonné, Poseidon and Sulphur Spring Mesh Running Shoes - 8 UK order no: #[protected]
the expected delivery time was 12th november 2015
since i have not received the product till 12th i contacted the amazon customer care and customer care executive Ms monika assisted me for the same
shockingly by that time my amazon account was updated with three back to back delivery attempts without even a single msg or phone call from the delivery man
i conveyed the same to ms monika she told me to wait for some more days and she said she had coordinated the same to the courier service provider and i will be receiving my product till 19th nov 2015
today i again contacted customer care amazon and i came to know that my product has been sent back to the seller and now they can not do anything
i am in a kind of shock and confusion
i want to launch a complaint regarding this issue to amazon
this is on your part and trust me i wont give a dam to amazon now

I requested for return of product that Ordered on Oct 26, 2015 (order no[protected]) .Return request was approved on Oct 31, 2015 but they told to self ship the product to the seller FRENCHD and they told that they will refund the bag cost and also postal charge too. I accepted and I had sent the product to FRENCHD through India Post.Today is Nov 19 till now I didn't receive any mail from Amazon regarding refund.I checked with Tracking ID of INDIA POST and my product was delivered and I had sent all the details to Amazon . I called to customer service for more than 10 times no one is giving the solution. I had filed A TO Z GUARNTEE claim too.I had a bad experience that one man called from FRENCHXD- the seller of the product and he is shouting at me for more than 2 minutes over a phone call for filing this A to Z claim. I don't think that my money will be refunded.All are cheating me.

I bought Iso Solid Wall Mounted Pull up / Chin up Bar on 28th Nov 2015 for 2499/- and i received it on time as promised i have no complaints about that. The problem is i can't fix it on my wall so i called up customer service for the return request and it was with in the return period. I was told by that rep that it can be returned for the refund. I was sent an email with the contact number of the seller which is [protected](Arun) because they said its a seller fulfilled product. I have contacted him to schedule a pick up, he was very polite and all but the thing is he wanted me to drop the drop the package at his place because he doesn't have any other person available for the pick up, he agreed to pay for the auto fare. Unfortunately the place where i live is bit far from that location to where he wanted to drop the package.I said i cant, to which he agreed to send someone the next day for the pick up. Never did that next day came and never he called me. I had to call him every time about the status of the pick up to which every time i get a reply saying he will a pick up the next day. I was really vexed up that's when i called up customer service they said i can return by my own and what ever would be the deliver charges would be refunded, I clearly asked the representative about the weight of the product as the weight was not mentioned and the courier people would ask the weight to which the rep replied it wasn't necessary. I called up DTDC to schedule a pickup they were asking weight of the product and the dimensions to calculate the delivery charges. Then i called up amazon again to enquire about the weight and to my surprise this guy was telling me a different story that the delivery charges would not be refunded, i was really annoyed and surprised at the same time. Then he checked with his team after putting me on a long hold, what he said was only 500/- would be refunded as a gift vocher. I did not accept it. Then i called up seller to give it a chance, he said would schedule a pick up the next day, as always the next day never came. I called up amazon again and complained about it. The rep was really helpful she looked up the emails, she also stated that it was the sellers mistake as he wasn't even contacting then she raised this A-Z guarantee program, . She assured me that their back-end team would research and get back to me. Then i have been calling amazon about the status, they kept saying that the research is under process. Then to my surprise i receive an email saying that, "We have closed this claim because the guarantee does not cover the problem that you reported." This is really annoying because none of representative have complete information and the website of Amazon is really shady they show on website something and the representatives they tell something. There is really a big disconnect. Amazon is really not helpful to me. I don't want to keep this package, the representative assured me about the refund and i was told it can be returned. Please help me in this issue.

I have placed order for 'Moto E 2nd Gen(3g)' on Amazon.in on[protected], even after shipment of the product the order got cancelled and returned back to the seller without prior reason/information. Order Number:[protected]. I tried to contact Amazon, they said you have to place new order, there was some issue with the shipment. I asked them to re-ship the product but they didn't. There was some quantity restriction with the product due to which I was unable to place the order again. I again contacted Amazon and they said they will remove the quantity restriction and will let me know in 24 hours. 3 days passed and I didn't received any reply. So, I placed an order again from another Amazon account and same thing happened with that order too. Second order number:[protected]. I again complained about it but didn't got any reply this time also. Now they say it is out of stock. You have to wait when it comes in stock and order again. I am very much frustrated with this kind of service from such a reputed company. I have attached screenshot of both the orders for your reference. Please look into the issue and try your best so that I could get my product. -Kumar Akshit Contact([protected])

I purchased a set of sunglasses from amazon and given my office address to them
after a week I tracked my courier, it was returned to the seller where it was shipped from (Don't know the reason why they returned it back)
then I asked for refund and I haven't received any refund.
its been more than 2 weeks and they don't even reply on mail.
there is no NUMBER given on website
please help
Order number ( Order #[protected]

I have ordered one plus 2 from amazon india, my order number is[protected], delivery expected date was 16th Nov 15, but till now i have not received my courier after calling 2-3 times, every time i am getting different reply ( a false replies) from every person, Even my colleague has ordered it on 14th and yesterday he has received his phone, please note i want my phone my today otherwise i want my money back including Rs 225/- for which i have bought invitation code as i dont want to buy it again, coz i dont trust this fake site, who is making money with customer money who are depositing without getting their courier, please make sure i want my complete money back if i will not get my phone today, otherwise i will file a case in consumer court.

I bought an item i.e. order no.[protected]) from amazon.in .I have received that item on 3rdNov. As this item looks not ok for me, i have requested to return the item on 6th NOV from 1 p.m to 6.30 p.m..Because of this i did not go to office and wait for the second half but nobody came.Then i called on 8th Nov morning i called the customer care and asked them to send somebody to pick that item.He promised me saying by end of the day somebody will come and pick up that item.I did wait for the whole day, but same problem, no body came.The next day i.e. on Sunday i called the customer care and he listened my query and promised me to refund your money first, if nobody will come within 24hours.I did wait for the whole day but nobody came.the next day.e on MONDAY again i called the customer care and after a long conversation, a guy from amazon called me and told that he is coming to my house to pick the item and thanks god he came and took the item. I thought the problem is over now.but the problem not yet resolved.They took the item but forgot to update in their database saying whether i have returned or not and also forgot to refund my money.I called the customer care on Friday saying when the money will be refunded? I got a reply from them that the once the item will be received by the seller you will received your refund.But i wonder that the item which takes 3 days to reach from source to destination, how could it took 7 days to reach in the reverse.Any way i still believe them and did wait.Today it is Monday, after 9 days i called the customer care and asked about the refund status.After did a contact to the seller he replied me saying that it will take more 3days to return.Again that is not sure whether they will return my money or not. What kind of service it is?Every times customer is trying to wake up the amazon saying please do your duties.It will be better to remove your return policy so that people should not face this kind of problems after return.Request to all, please don't use amazon who doesn't have care for their customer.

Sir I have bought mi4i from Amazon but the product delivered to me was defective... Phone is working properly but the problem is SIM card is auto rejected by phone. On complaining amazon they told me to meet mi executive for DOA letter but they refused to give the same. On compromising I have given the phone for repairing but the problem is not resolved. I am helpless what to do??????

The estimated delivery was october 8th and its been a month since the estimated delivery. i never recieved the product. it was a home delivery. but the product never came home. when enquired at the palghat dtdc center they said that they returned the item. how irresponsible are you guyzz the tracking no is C63230941 the qrder no is #[protected]

I bought three items from amazon on 26th October 2015, but it was never delivered. I made the the payment for the products. after tracking package online I found that they were not able to locate the address, although I buy online from many websites and got delivery. I called the amazon and blue dart courier service many a times but the package was not delivered. Instead, i got sms every time that 'it will be delivered today'and just after an hour another sms saying' it was refused at the time of delivery'. Courier man never came to my society where I live and there is no entry at the entrance register. I request a full refund for the products, call charges, time consumed and inconvenience caused.

Hello, I had purchased the Women's Cotton A-Line Dress online from Amazon.in on 15 August 2015 . I paid cash on delivery to the Amazon Store"Shri Mobile Shopee" & collected the parcel. After going home, I opened the parcel & found it was only 1/2 of what was shown online, so, I filled an online request for replacement & next day, returned the parcel to the same Amazon store. Later, next week, I received replacement, but that also contained same product (incomplete), so, I cancelled order online & returned the item to the Amazon Store. They acknowledged the return but did not refund the amount . so, i followed them for 2 months & finally decided to register this complaint. Thanks & regards, Mukund Kulkarni. following is the correspondence history- [protected][protected][protected] From: Amazon.in Date: Wed, Oct 21, 2015 at 1:37 PM Subject: Your Amazon.in Order[protected] To: MUKUND KULKARNI Hello Sir This is to confirm that issue regarding the refund has been escalated to a specialist team and they are investigating the issue so that refund can be initiated at the earliest Be assured that the issue would be taken care of. Your patience and understanding is highly appreciated in this regard. Thank you for choosing Amazon. We look forward to see you soon. Did I solve your problem? If yes, please click here: http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hy If no please click here http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hn To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Warmest regards, Raghu. Amazon.in Your feedback is helping us build Earth's Most Customer-Centric Company. ============================== On Thu, Oct 15, 2015 at 4:34 PM, Mukund Kulkarni wrote: Hi Kapil, I get a similar reply every time from a different person @ Amazon, but nothing happens further. It is such a small thing, this is how I am loosing confidence in buying anything fro Amazon in future. Good thing is that it was not a purchase involving a big amount. Please clear the issue immediately. Otherwise I won't buy anything from Amazon in future. Regards, Mukund Kulkarni. On Thu, Oct 15, 2015 at 4:14 PM, Amazon.in wrote: Your Account Amazon.in Message From Customer Service Hello, Thank you for contacting Amazon.in. I apologize for the inconvenience caused to you in this case. I will surely help you with this. I have escalated the issue to the appropriate department and I will personally followup and update you and try my level best so that you receive you refund at the earliest. Please cooperate and we are always here to assist you. Your patience and understanding will be highly appreciated. I hope this helps. We look forward to see you soon. Warmest regards, Kapil G Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, My Refund case is still pending. What do you want me to do now? Regards, Mukund Kulkarni. [protected] Forwarded message[protected] From: Mukund Kulkarni Date: Sat, Oct 3, 2015 at 6:14 PM Subject: Re: Your Amazon.in Order #[protected] To: "cs-reply+[protected]@amazon.in" Cc: [protected]@amazon.in Hi, Please find invoice copies. Thanks & regards, mukund Kulkarni. On Sat, Oct 3, 2015 at 5:45 PM, Mukund Kulkarni wrote: Hello, I paid cash on Delivery at the time I collected the parcel first time . Regards, Mukund. On Sat, Oct 3, 2015 at 12:47 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la .. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNI...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fhelp%3Fref_%3Dpe_732761_40986351&A=ULLABECUALVNGL...⇄ H=KDNIJXN5ND43GR6ZRJ2QAWMEGXOA&ref_=pe_732761_40986351) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=27SKJJE1HKQNGGF86SYRLMIUXC4A&H=XBBB9ADARGRMTTAJNTY0EA5Q1P0A...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=U5D4MGST3LPKFLQMOTAJTYP0GPMA&H=VOVV2ZMCVPPAMAK5YKEJRARSTAGA...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=ES3QN...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ************************************&A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNA...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ***********************************&A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected][protected][protected][protected] From: Amazon.in Date: Sat, Oct 3, 2015 at 12:47 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la.. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help ) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNAGVV6ISAVRMSF6AN5CA&ref_=pe_732761_409...⇄ No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO18FHPCEILJJDEARYA&ref_=pe_732761_409...⇄ To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected] From: Amazon.in Date: Mon, Aug 31, 2015 at 5:34 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I am sorry to hear that you have received missing items in both of your orders #[protected] and #[protected] consecutively. I completely understand your disappointment. That's definitely not what we want our customers to experience. Please accept our apology for the inconveniences happened in this issue. It's certainly not our intention to ship missing items to our valuable customer like you. We will investigate the origin of the problem. Upon checking both your order details, I see that the seller "Cloudtail" sent missing items to our fulfilment centre and our inventory team carelessly passed the orders both the times which caused you enough trouble regarding this situation. To make this right for you, I have contacted our "Seller Performance " department and forwarded all the details regarding both your orders to take an appropriate action against the seller "Cloudtail" I am sure that the seller will be punished for his actions regarding these orders. Usually the products are packed by the seller and sent directly to our fulfilment centre. Such type of errors will not occur but unfortunately you have received missing item with your package. In this case, I request you to please return the item for full refund. I see that "ATS" is the courier assigned for your package and I have requested our courier agent to call you on your contact number before attempting the pickup so based upon your instructions, time preference and availability, the package will be safely picked up from your place. In our attempt to serve you better and retain you as one of our valuable customer, I've filled in all information about your complaint to our higher authority and asked them to investigate further, so that they'll come to know about the experience you've faced and make sure that this kind of inconvenience wont happen in future. We Customer Service agents are available 24 hours a day and 7 days a week to ensure that our customers get the best service from our website but sometimes an unexpected error always occurs either with the sellers or with the courier service to disappoint us and our customer's expectation as well. We are working hard as a team to improve this service. As a customer service agent. I humbly request you to please give us one last chance to serve you better as we don't want to lose your business with us. We can assure you that this error will be fixed soon and we will offer this item at the same cost you have been charged for this order with free guaranteed deliver at any point of time. You can always consider this E-mail as a confirmation mail for that. On the whole we truly value the patience and understanding in this situation. Warmest regards, Rekha G. Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hello, Also observed that stiching is not proper in the replacement. Please let me know what to do next. Regards, Mukund Kulkarni. On Aug 30, 2015 7:12 PM, "Mukund Kulkarni" wrote: [protected][protected] From: Amazon.in Date: Mon, Aug 24, 2015 at 10:47 AM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I'm extremely sorry that the Leggings was missed in the received item "Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large)". I can understand your concern and I've created a replacement order #[protected] for you at no additional charge. Your replacement order will be dispatched, once the previously ordered item is returned to Amazon. Here is a direct link to check on the status of your replacement order: https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected] Your patience and understanding is greatly appreciated in this matter. Rest assured that it is our duty to safeguard customers interest as well as money. We value your business with us and look forward to see you again soon. Warmest regards, Venkadesh K Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in [protected][protected] Original Message Dear Amazon.in, I am requesting replacements for the following item(s) from order #[protected] Item description: Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large) Quantity: 1 Reason for return: Different from what was ordered Item you received in error: only Top has arrived without Leggings. [protected][protected] Thank you

I have purchased a Godrej Lock EVVA Pentabolt 1CK (Satin Nickel) from Amazon India as follows. Order Date: 8 November 2015 Order No.[protected] On receipt of the product I realized that the MRP on the box was far lower than what was mentioned on the Amazon web site. MRP on website: 7400/- MRP on box: 6795/- Discount offered on Escalated MRP 10% Cost of sale to me : 6600/- It may be noted that although Amazon offered a 10% discount this discount is not factual since the MRP cost shown on their web site is escalated. I have confronted Amazon several times via phone and email. however the company turns a deaf year to this issue. I have attached snapshots of the following. 1. Escalated cost on Amazon Website. 2. MRP on Box 3. Order details. Request assistance in the above matter.

First Order Id October 26, 2015 #[protected]

Second Order Id November 9, 2015 #[protected]

I have ordered Micromax 40 inch Full HD LED TV on October 26, 2015 and i feel like that was the mistake i have done by trusting Amazon. I was expecting the the TV to be at my home before Diwali to surprise my family and 'Team Amazon' ruined it totally.

Initially your customer support team told me that they have received order for this particular model in bulk so it will take time. Later they said my order was stuck in fulfilment due to technical difficulties.

- On November 9, 2015 your customer support person told me that they have not received our order due to technical difficulties and suggested that i should cancel the order and and send a fresh order. So i cancelled my order( Done on October 26) and ordered again on November 9th. Your customer support told me that they will dispatch it on priority.
But still till today my order is not dispatched and i am wasting my time with your customer support team.