Amazon India Complaints & Reviews

My Order #[protected]. I ordered this product on 5th September and was expecting delivery by 12th September. The product never arrived it was still showing that the product was moving from one warehouse in Bangalore to another. So I called the call center Sep 14, he said the product will arrive in a day or 2. When I called up the call center on Sept 16, they suggested that I cancel it and so I did. I asked when I would get the cashback, they said by weekend. I have the email for the same: [protected]-- Hello, This e-mail is regarding the recent conversation we had. Like promised i have stopped and returned your order. You will receive the refund as soon as the order reaches back to us. It will reach back sooner rather than later. By the end of this week, Please do feel free to contact us for any further details. Have a nice evening. Warmest regards, PALLAVI [protected]-- No, I didnt get the cashback. So I checked with the Seller as to what was taking so long. They replied saying:"Logistics is taken care by amazon-contact Amazon customer care - sports365" and so they cant do anything until the product is returned to them. So I called the call center again on Sep 24. The reply "we are checking, you will get it by this weekend". The weekend got over. So posted on Amazon wall on Facebook, they said I will get the refund by 2nd October. Its 5th today with no refund. Tracking shows that the product has not moved an inch from 17th of September. I am pretty sure that they have misplaced the item. But they are not refunding me!!! Courier: Amazon Transportation Services, Tracking #:[protected] Why should the customer suffer for Amazons inability to handle products? Harrowing experience with Amazon. Truly ‪#‎Amazon‬ ‪#‎Pathetic‬ ‪#‎Services‬ ‪#‎HarrowingExperience‬

1. Order#[protected] 2. Paid by SBi Net-Banking. 3. Tran. Ref. No.: ESBI[protected]IG0AUCURW1: 4. Amazon telling they have not received the money so order is not successful. 5. Date: 4 Oct 2015 Time : Around 12.45 pm 6. Amount Rs.147

Ordered on 24 September 2015, Order ID[protected]: FOR Rs. 850 FOR 1# of Prof. Peter's Divine Noni Gold - 800ml [ASIN: B001G95JPU]. The product was not delivered and even after constant follow-up the delivery boy whose number was mentioned in the sms we recd never responded. neither we got single call from amazon yet. it being a product with medicinal property, i was banking on amazon delivering within the date they had specified as my current stock was getting over, but they have delayed it so much even after the committed delivery date that i could not continue the desired course of this medicine. this is very irresponsible behavior by Amazon.

Hello Sir, My Name Is Sharukh Attar. I am hereby write this application to inform you that, I have received a false product from Amazon.in, my order number[protected] & Invoice Number is MH-SPNA[protected] Reference Number is DMqnpJJ2N, , I have ordered a D-link Wireless N 150 Router and during a delivery i have received stones instead of the product, So I request you Sir/Madam to look after this and solve my problem as soon as possible.

I purchased a dell 18.5" led monitor fro amazon through cah on delivery (cod) amd found to be defective one when i received it and opened it contacted customer care and after great difficulty they agreed to replace it and they sent another dell led 18.5" monitor and got picked up the defective one. To my utter surpriseas well as shock the another dell 18.5" led monitor sent as replacement one is again defective one. I can not believe that there could be quality problem with dell led monitor but i am of the view that old and defective material is being sold on amazon site. I am also writing to dell to get their views whether this led monitor is geniune one or not.

Hi, Order ID :[protected] I've placed Sony Xperia Z Ultra on September 4, 2015 from Amazon website. Till now I didn't get the product. When I asked for refund, they said that order is delivered to you. I've been touch with courier service of my area, even he told he didn't received the product but Amazon saying they delivered the product and they have customer signature acceptance. I filled claim and they denied saying that order is delivered on August 13, 2105. How is it possible.

I have order an one plus two phone on 21 st September and it was suppose to deliver on 26 September, but after alot of follow up with customer care they asked to give time till 30 September and that also passed but no body called us about the item delivery. We are continually following and dailybthey said it will arive to you by EOD today and its happing from last 2 weeks. Order date: 21-Sep-15 Order #[protected]

My amazon.in registered email id is deepanshu.[protected]@gmail.com . amazon.in gives me a offer to refer a friend, when i refer a friend to join amazon.in and when refered coustmer successfully placed his 1st order of 300rs or more then after 1 month i will get a gift voucher of 200rs . I reffer a friend to join it, and she successfully join it and placed her 1st order. Her registered email id is [protected]@gmail.com . Now 3 months are completed but amazon.in dont gives that voucher. I complaint too many times but they dont response . I want my 200 rs voucher from amazon.in . Please help me my mobile number is [protected]. Thank You Deepanshu Chugh [protected]

Hello Authority, I ordered a Safari Thorium Polycarbonate 77 (cms) Silver Hardsided Suitcase (Thorium-Stubble-Silver-77-4WH) Sold by: VRPL costs 4, 530.00 from Amazon India order no #[protected]. they did not deliver my product to the recipient (Ship to Party): Katerina Lorencova. Amzon promised to deliver on 23rd September but they did not. Amazon lied to me. And she went to Prague on 23rd night. I have prove that she is in Europe on 24th September. But according to courier Blue dart, Amazon deliver this product. It is not possible. They did not deliver this product. They do not have any prove and Katerina Lorencova is in Prague during the time of delivery. So how the courier and Amazon can tell me lies. Amazon wanted to pay money from last 7 days, but they did not. So I want to complain against Amazon India, 1. they did not kept their promise of delivery date. 2. They did not deliver the product but in their website, they are showing its delivered, which is big lie. 3.They did not return my money also even though they promised. 4. Very bad customer services, all the time they lied. I would request to authority to do necessary things against Amazon so that they will not dare to cheat customers again in our land. Best Regards Soumitra Bera

I ordered a packet of Skore T20 Coloured - 20 Condoms & Free Gift with order number[protected]. I got the packet wrapped by a polythene on 24th September, 2015 by a delivery boy of DTDC. But when I opened the wrapper, I got a torn packet containing empty torn packet of Skore T20 Coloured - 20 Condoms & Free Gift. There was no condom or no gift. Who have done it? Why do I suffer? Either send me the product or return my money..

vipul dholariya on Sep 30, 2015 I have place a order on 27 Sep but I still not received the product. Now they tell us it is not possible to deliver.. My question is if they unable to deliver a product then why they waste the long time from 27 Sep . My order number is Order ID #[protected].

..10 months before I bought a titan chronography watch from amazon I.e cost of 8000 but the empty box was delivers at my address ...I followed with amazon team for this since on month but no resolution, i did mail to amazon co founder Mr. Zeff regarding the same but no answer i got. Help me in this case

Dear Amazon,

I have ordered an One Plus Two phone on the 23rd of September 2015. Have used this emai id as my account to order it.

It was guaranteed to be delivered by 25th September but I do not know what is wrong with your delivery system that I have not received it yet. I have been literally calling you guys twice every day since the 25th and all that is get is that it is at the local delivery station and will be delivered within 24 to 48 hours.

It is an important order for me but you guys donot seem to take it seriously.

What is wrong with you seriously!

If you guys cannot arrange for the delivery, please let me know where this so called local delivery station is I will go and collect it from there.

FYI, I have also sent an email before for a fossil watch that I purchased from Amazon for 6500, turned out to be FAKE. No reply whatsoever I got from Amazon, and you guys call yourself as Earth's most customer centric company! (HAHA)

If you end up reading this email Thank you for your precious time.

Best Regards,

Pratik Singh

[protected]

(Loyal customer who comes back even after being treated as)

Dear Consumer complaint cell, My self Thavasi. I had purchased an helmet from Amazon on 4th Sep 15, & recvd defective product. An I request to replace the seller said he'll return the money but request to resend the helmet back n gave address. I also sent by spending 228/- through IPS. And it returned back saying wrong address, and he said he'll not pay the courier charge. And ask to resend again. I am facing this issue from past 1 month it is not yet sorted. Several call to customer care has been done & all in vain. Getting irresponsible response. This is what the service got from Amazon. Request the consumer complaints cell to take necessary action & sort the issue at the earliest. I need each penny spent for the purchasing crap stuff from Amazon. Details of P.O. for your reference. Seller name - Deals4ever7, Rajasthan.Jaipur Order No.[protected] Item - Vega black helmet M size Cost- 1214 + 149 (Ship charge ) Courier cost - 228/- My contact details Mobile No.- [protected] Email ID- [protected]@gmail I think consumer complaint cell will take necessary action against this kind of issues. Looking for positive response. Thanks & Regards, Thavasiappan

I have ordered Matte screen Guard Protector for Yu Yureka Plus but when i recieved my courier and seen there is another product in my courier. I ordered Screen guard for Yu Yureka Plus but when i opened my courier there is Screen guard for Yu Yureka not for yu Yureka Plus. I want justice. Please help me.

I ordered 2 products from Amazon India worth 1998rs out of which one was defective. I ordered for return of the product and it has been more than a month, I have not received any refund from their side. They insist that the transaction has been completed but my bank denies. I gave them a copy of my account statement also. I asked them for NEFT no. to which they gave me an incomplete NFT no. which is of no use. I have been calling their customer care from past 1 month but they are just beating around the bush. So far, they have not provided me any NEFT no. or any transaction completion proof so that I could pursue my bank. The refund is only for 999rs but even for such a minute amount they are harassing the customer. Please help!

Dear Sir,

I have purchased an item from your web portal, I have yet not received the item from the concern delivery agency - Sushil Courier Agency, Beawar (Ph [protected]). As per Amazon SMS service item should be delivered by today evening.

And I have recently got a call from your agent, to collect that item from their office only, and they are not going to delivered the same till next 6-7 days.

What kind of service your are providing Sir..this is not the first time that this agent asking me for collecting the packed by self. Its become regular practice & its seems very shameful manner to servicing your clients.

Really its very bad experience I have faced from you and your supporting agency...

:( :(

Rakesh Swami

Return and refund of products in amazon is worst thing, return of product after initiation of return takes very long time and for refund they are not even replying, after so many ph calls, they have initiated my refund and that too not whole amount return, i payed 655 for tupperware lunch box, but while claiming for refund, .. they are returning check of 455.

Hello Team, hope you doing good ! But to be honest with you, I am not good at all. Being the largest online gian in online shopping with United States, the customer service is not even deal with the standards. In a second time in a row, I have received my Box empty. But this time, the story is quiet different. I have ordered Boss SoundTouch 20 series order #:[protected] 10 days back around. The order was delivered around 12 PM I guess and when I opened the item, two bricks were nice placed in it instead of music system. I have called then and there to Amazon and had a word with Grace from returnes & refunds team and she told me nothing to worry and this does happen sometimes. I have told her right there that this happened with me earlier as well and she asked me to wait. Since than, I have tried a lot to get in touch with Amazon's Grace and no one transferred my call to her and so far, i have called amazon for almost 25 times and they are just beating around the bush. Several life threatening emails has been sent to me that I have got lots of refunds from Amazon and they are going to deny this complaint of missing item (bricks sent to me). How the hell I have got of refunds when I have only 2 Accounts. One for me and another for my Mom. She oredred iphone cover which was shipped from US and it was also missing and that's why this refund was offered to me and when I have paid you guys around 28000 INR, you guys again played with me? On top of it, I had around 25 interactions with Amazon Supervisors and all of them never helped me. Instead they harassed me like anything and told "SIR YOU ALREADY GOT A REFUND OF BLOODY 400 DUE TO MISSING ITEM, HENCE YOU ARE NOT ELIGIBLE AND HENCE REFUND HAS BEEN DENIED". That was the exact wording of a Floor Supervisors when they spoke with me. Now, at the same time, I have received few emails from Account Services team of Amazon of having multiple Accounts and a threatening warning to close my Accounts. Now, when you have my 28000 rupees and you have sent me 2 bricks, you wanna close my account on what basis? I lived in a 3 storey bulding which is on rent and i don't know what other guys are doing. This does not mean at all that it was me who placed all the orders and returned them. You could have instructed your delivery person to stay there for a minute until I can close the box. That would be the great way to avoid such happenings with you and customer. I works with American Express and this news is already viral as i have told everything what Amazon did with me and if this email or complaint does not help me, I am all ready to spend another 10, 000 INR to file a legal complaint because... I am not going to pay you guys 28000 INR for two bricks and please keep in mind not to call me. I want all the communications to be done my email as i works in night shifts. So, kindly dont call me and I would greatly appreciate if you guys can approve or decline my refund. If declined, I will go ahead and file a legal complaint with local police. Regards Anuj

I have place a order on 4 Sep but I still not received the product. Now they tell us it is not possible to deliver.. My question is if they unable to deliver a product then why they waste the long time from 4 Sep . My order number is Order ID[protected]