Amazon India Complaints & Reviews

This is not a complaint. It is a question. Who is the vendor for a charge on my account dated 5/6/14. I beleive it was some bedspreads and I would like to connect with the company about more. Could you tell me who it was and what the contact number is. Also an order on 5/5/14 for $141.44.for the same reason. Thank you, Please contact me with this information Carole Brake [protected]@cchrealtors.com [protected] 6/13/14

Order Number:[protected] I am purchased Nikon coolpix s9700 . its delivered last night. In the box all good expect camera pouch. Its size is not matching . So i cant safety my camera. I talk to amazon. But the told to return full set. How it possible to send full iteams for only of pouch. I told them to send me suitable pouch . But they told as its not possible. I get worst experience with amazon india. Why amazon cant send the little pouch for valuable customer ?

I had made an order at amazon.in on dated:[protected] with order no.[protected] on which I selected cash on delivery option.the order was accepted by the amazon.in and confirmed for dispatch. The following are my order details:- Order Details Order #[protected] Placed on Tuesday, May 27, 2014 Canon EOS 1200D 18MP Digital SLR Camera (Black) with 18-55mm and 55-250mm IS Lens, Carry Bag Electronics Sold by TechFone Rs.31.35 Item Subtotal: Rs.31.35 Shipping & Handling: Rs.49.00 Promotion Applied: -Rs.49.00 Total Before Tax: Rs.31.35 Order Total: Rs.31.35 I got confirmation of my order from amazon.in by email and by sms. They confirm my order along with payment details. The following is confirmation details:- Order Confirmation Order #[protected] Hello rajendra gupta, Thank you for your order. This e-mail confirms that your order has been received by us. If we are not able to process your payment, we will save your order and send you an e-mail with an option to retry payment. If you you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Your estimated delivery date is: Wednesday, May 28, 2014 - Saturday, May 31, 2014 Your shipping speed: 2-4 Business Days (FREE Delivery) Your order will be sent to: rajendra gupta b-92 subhash nagar jaipur, Rajasthan 302016 India Order Details Order #[protected] Placed on Tuesday, May 27, 2014 Canon EOS 1200D 18MP Digital SLR Camera (Black) with 18-55mm and 55-250mm IS Lens, Carry Bag Electronics Sold by TechFone Rs.31.35 Item Subtotal: Rs.31.35 Shipping & Handling: Rs.49.00 Promotion Applied: -Rs.49.00 Total Before Tax: Rs.31.35 Order Total: Rs.31.35 But they canceled my order without my choice. As I was ready to pay for the order on delivery time as I have selected cash on delivery option. They do fraud with me by not fulfilling their offer which I see on amazon.in. i have made contact with them many times and still waiting that they will complete their order and I am ready to pay the above order amount. What can I do? Pls. help me...

Dear sir, I have been gifted, by my son... one of the produc through Amazon.in .. The product name is: iBall Q1035 Tablet (WiFi, 3G, Voice Calling) X0007INKEL .viz. invoice no MH-BOM[protected] But the problem is this that its touch screen is not responding ….. Please suggest me what to do next…. With worm regards Ashok Kumar Sharma

I have purchased xolo q1000 smart phone vide order id no[protected] dtd 19.5.2014 and received on dated 30.5.2014 on cash on delivery basis.But i had received defective piece. Hence i want to replace or return this difective to amazone on same way (Cash on delivery basis). But amazone cannot accept this procedure. Amazone want to accept aster return this piece and then send cheque after 5-7 days and after receipt of cheque to deposit in bank and then after cleared after 15 days hence i couldnot accept this procedure. When i paid cash to courrier same way i want to receipt cash or replacement.
Mai requested raise complain and take action at your end.

Hi

I had ordered a remote door bell from AMAZON on 18 May through the Order #[protected]. The product was deliverred from Daksh-Exim New Delhi, When I received the parcel, I came to know it is damaged on and so I returned the product on 23/05/2014 through INDIA post tracking number ET[protected]IN, from the tracking records I came to know that the product was un claimed by the dealer and simply returned . When I contacted AMAZON, they were not responded to my queries and simply ignored . I am planning file a case against AMAZON in chennai court.

I am humbly requesting everybody not to buy any product from AMAZON.IN for the below reasons

a) Most of their associate dealer's are frauds
b) They don't have their on delivery team and depending INDIA POST and INDIA Post is not sincere to their profession
c) Returns is hectic like we need to generate all labels and return to the dealer by paying from our pockets
b) Most of the case the dealer will to attempt the package and return back with out intimation, Mostly I will depend Flipkar, Jabong and Mantra for online purchasin, this is the first time I depend AMAZON and proved to be a fraud !!


My humble request
please keep away from AMAZON.IN

Thanks & Regards
Saju

Hello, My name is Harshil Ajmera. Amazon.in Order #[protected] / resolution-in+[protected]@amazon.in Firstly thanking you for starting this wonderful service and ensuring justice is done to consumers. I had ordered a product from amazon on 5th May 2014 and last delivery date for the same was between 7th - 10th May. After I checked the shipping details and tracking I learnt that product had arrived in my city Mumbai from Bengaluru on 6th May. I called up amazon customer service on 7th May to inquire about the product and when it will be delivered and they confirmed that it will be delivered latest by 8th May. I called on 8th May and they apologized because product was not delivered and confirmed they have spoken to the shipping team and product will be delivered on 9th May latest and assured me. I again called on 10th May and spoke to the senior floor manager and he said it will be delivered today itself as he spoke to the shipping team and confirmed that by end of the product will be delivered. That too didn't happen eventually. So on 11th May after talking to the manager I got the product. Thrice I was misguided and false commitments were made. Also it exceeded the shipping last date of 10th May. My major concern is that they did not acknowledge well about the whole issue and kept giving false promise. It was a battery for my phone which was extremely critical because I was without my phone for really long and worst part was that amazon kept committing that product will be delivered and I kept waiting with hope because I trusted amazon. I have faced several problems for relying on amazon and trusting them, had they not made the promise I could have ordered the product from some other store or got it from the nearest retail outlet, but i was kept in dark. What I learnt was that product was never out for shipping until 11th May which was 5+ days since it arrived in my city. I would like to address all the consumers that do not trust amazon and I have faced challenges for my previous order too where an A to Z claim was filed.

I have booked two items on 27/05/2014. Order No. is[protected] and the order was 'fulfilled by Amazon'. I have opted Guaranteed one day delivery and paid Rs. 99/- as shipping charge. Scheduled delivery date under the scheme was on 29/05/2014. But, they failed to deliver any of the item by 29/05/14. It was very urgent order. I had to cancel the order. But they are not refunding money. Even they are not replying to email. Beware of Amazon.in. It is a fraud company. S.Samanta [protected]

We've sent you an e-mail confirmation. You will receive SMS Alerts on Mobile No.: +91-[protected].You can change this setting in Your Account..
Order Number:[protected]
• 1 item will be delivered to RANJANA NARAYANRAO BOKADEY from Amazon . Estimated delivery: 28 May 2014 - 30 May 2014

Hi, I have made a order[protected] with amazon and it has been redirected to a 3rd party seller. It has been 15 days since I have not received order. I had contacted customer service 2 times and A-to-Z Guarantee claim. The claim has been denied without concerning customer's demand and claim. As an customer I should only be facing Amazon for the stuffs I had ordered. I should not be wasting my time claiming from Amazon's third party seller or courier service for the same. The most shocking response was that it has been signed by someone Raju, when I should the person who should sign and it should be verified by Amazon. The problem is the outright rejection of A-to-Z Guarantee dept for the product. It made me feel like, I am duping Amazon for a petty stuff with a false claim. I demand the Amazon must be answerable for declining my claim. Regards, Chandan

I have ordered (order number[protected] a Nike Men's Transform IV Black and Metallic Synthetic Sports Running Shoes . It was to delivered on or before 27 May 2014 but could not be delivered . On contacting they are not assuring me for exact Delivery time . The Delivery was very urgent for me for a special occasion . Please do the needful as i have already made online payment through netbanking for same .

Hi All, Please do not buy anything from Amazon.in unless you are 100% of the amount you are going to pay for it. The Amazon like a silly cheater cheated me by not displaying "Total Bill Amount" and making me to pay Rs.50 extra. Here how it is, they display like "Order Sub-Total:", "4 items in your Cart" and "PART OF YOUR ORDER QUALIFIES FOR FREE DELIVERY". On a casual look it may seems like everything is okay. But in fact, whetever amount you see is NOT the one that you are going to pay and it is more than that. I got very much used to "FlipKart" and its transparent billing checkouts. With global high profile in e-commerce I did not expect these silly tricks from The Amazon. All I am telling is do not get carried away by brand and all. Business is about cheating customers and maximize profit. With Shock, Saravanakumar

I have ordered Samsung battery on 3rd May and paid the amount Online..the last delivery date was 10th May and I have not received the item yet...I have already made complaint to Amazon customer care on 11th May..and he told me to wait for 3 days as they will contact the seller...after 1 day seller replied that "item is in Noida" I think he does not know that its his responsibility to deliver the item at shipment address...when I made him aware of this he replied that "he will contact to courier service"...Now, its 15th May today and seller is not replying.
I contacted Amazon customer care again and they are saying to wait for 3 more days...

I need your help.

Thank You.
[removed]

I recently bought an item from amzon.in. Status is showing that item has been delivered successfully. But I didn’t receive anything from them. Please be aware while doing online shopping. I recommend not to shop from amazon.in. You may find some item is low cost compared to other online shopping sites, but ultimately you will be on losing side. I have paid in advance. That was my mistake. I have given my office address. Without contacting me how they have delivered the item. Order no[protected] I tried to follow the order, they blamed Currier Company.

Order Number:[protected] Item is : Orpat OEL-7007 Emergency Light (Red) I paid Through Credit card for the mentioned Item on 29th April 2014 but till date item is neither packaged or Dispatched. Whenever I contacted with customer support they told they will look into the matter and want some 2-3 days but till date no response with no explanation for delay. When I bought that item, that item still in the stock. But I need that item in urgent basis.

I have ordered a product from Amazon.in . My order number is[protected] . I paid Rs 99 extra to get the order delivered on the same day.I contacted two times to Amazon support to update my contact number and second time I was assured that they have updated the contact number but later in the afternoon I was informed that the order could not be delivered due to wrong shipping address and I need to contact the Amazon support regarding the same.When I contacted they informed me that the courier person tried to call me on the old number and they found it switch off. My concerned is why I was told by the support that my phone number was updated and later I came to know that it was not.I have paid extra money to get the product to be delivered the same day.Now they are saying that they will refund Rs 99 back to my account.But this is not the issue, the issue is why I was given wrong information and why after paying extra money I did not receive my order.

I have ordered mobile from amazon on 27th april 2014 & opt for option fast delivery within 2 days, which promised delivery before 29th april 2014, i havent received product & got message from them saying product could not be delivered due to additional address requirement, so called amazon customer care, i received feedback from them on as incorrect address( as their courier agency couldn't locate address, practically it can not be case, as i am living in well known area, which can be easily located), after discussing with customer care on chat & call they agreed to deliver the product to me before 12 PM, 30th april 2014, but i have not received product yet, & now the thing is that their customer service centre are closed today due to elections in hyderabad, & i am trying to track status of my order, its still showing same status as it was yesterday, so it is clear that they have not put forward my issue, & now i am helpless, as i cant even talk with them, so i can call them tomarrow only, & they can say me reason tomorrow for not delivering product as "holiday in maharashtra for maharashtra day", so whats the use of providing fast delivery option by paying extra charges, so whats the use of false promises.

you can read the below mail from amazon saying that they are refunding the money after a month due to courier servive . this is amazon stuff, never ever believe amazon . their product are duplicate, i have a proof . [protected] Dear Customer, Greetings from Amazon.in We are writing to confirm that your refund for Rs.1, 500.00 has been processed for your Order #[protected]. This refund is for the following item(s): Item: Huawei E 3131 Data Card White Quantity: 1 ASIN: B00ANYODXI Reason for refund: Shipping address is undeliverable Here’s the breakdown of your refund: Item Refund: Rs.1, 450.00 Shipping Refund: Rs.50.00

the below mail received from Amazon I apologize for the incorrect information you received from us. We would like to refund you for the EMI charges as a check, but we are unable to determine the exact charges that you've paid. Please write back to us with the following information so that we can refund that amount as a check. • Charges levied by the bank Your patience and understanding are highly appreciated in this regard. We look forward to seeing you again soon. Once again, I apologize for the inconvenience caused in this regard. My problem I havee orderes an Apple iphone 4, i received an wrong product . so i have returned the product to amazon . i have contacted the amazon contact center they said they will refun the amount (see the above mail ) now they are saying they cant refund the money Rs 2000 plus . this 2000 rs was charged from my bank or processing fees and one month interest charges also . if they sent a right product i would have saved 2000 rs, bcz of their fault i lost rs 2000 . and they twice committed that they will refund my money through cheque, confirmation through mail . Dnt trust mazon and their words regards Mohanraj T t.[protected]@live.com

What the crap is this why the hell am i being charged for On Demand Linux t1.micro Instance Hour 276 Hrs $5.52 which I never requested. 2Ndly your [censored]ing site states that you can stop and start services as and when desired than why the hell was I not able to do that. Check with JESSICA WHO HAS BEEN GIVING ME [censored]ING SWEET REPLIES THROUGHOUT. YOU PEOPLE ARE MAKING FOOL OUT OF CUSTOMERS LIKE ME DONT WORRY I AM GOING TO TEACH YOU A LESSON IF THIS DOESNT GETS RESOLVED IN NEXT 2 HRS PLUS I WANT ALL THE CHARGES TO BE WAIVED OFF BECAUSE OF YOUR INCORRECT INFORMATION AND NO CHARGES LEVIED FOR THE NEXT ONE YEAR STARTING TODAY ON ANY OF THE [censored]ING SERVICES YOU ARE OFFERING PLUS TWENTY INSTANCES AS PROMISED ON YOUR WEBSITE. In addition the $2 charged previously on my two other accounts has not been processed as of now I dont know how many people they have charged like this and given incorrect and ambigous information. Rajnish G Apr 15, 201405:13 AM PDT WHAT THE HELL IS GOING ON WHY THE HELL I AM BEING CHARGED FOR YOUR AMBIGUOUS SERVICES AND STATEMENTS MADE ON YOUR WEBSITE THAT ANYONE UTILIZING THE SERVICES CAN START AND STOP THE SERVICES OR CREATE NEW INSTANCES AFTER TERMINATING THE SAME WHICH IS NOT THE CASE. WHAT THE HELL ARE THESE CHARGES REFLECTING... No Region Usage No Instance Type EDU Credit Overage Credit ($5.52) Total: ($5.52) Region Total: ($5.52) US East (Northern Virginia) Region Amazon CloudWatch $0.00 per alarm-month - first 10 alarms 0.475 Alarms $0.00 Total: $0.00 Amazon Elastic Compute Cloud running Linux/UNIX $0.00 per Linux t1.micro instance-hour (or partial hour) under monthly free tier 750 Hrs $0.00 $0.020 per On Demand Linux t1.micro Instance Hour 276 Hrs $5.52 Total: $5.52 EBS $0.00 for the first 2 million I/O requests under monthly free tier 541, 047 IOs $0.00 $0.00 per GB-month of provisioned storage under monthly free tier 11.367 GB-Mo $0.00 Total: $0.00 Region Total: $5.52 CT to be collected $0.00 I HAVE NOT GOT A SINGLE RESPONSE WITHIN PAST 24 HRS AND NOW THESE HIDDEN CHARGES WHICH I LUCKILY FOUND OUT. 2 HOURS AND I WILL BE GOING TO MEDIA AND SOCIAL NETWORKING SITES AFTER THIS IF THESE DO NOT GET RESOLVED AND AFTERWARDS I WILL FILE A CASE AGAINST YOUU GUYS ESPECIALLY YOU MISS JESSICA FOR MISLEADING INFORMATION DONT WORRY I HAVE MY ATTORNEYS IN US AND IN INDIA AS WELL. YOU HAVE 2 HOURS AFTER WHICH I WILL GO BERSERK AND TEACH YOU GUYS A LESSON ON HOW TO TREAT A CUSTOMER. Rajnish G Apr 14, 201410:30 AM PDT ARE YOU GUYS GOING TO GIVE ME AN UPDATE OR NOT WHAT THE HELL IS HAPPENING. Rajnish G Apr 14, 201401:33 AM PDT Jessica you were supposed to be in contact related to this issue. However, now i am feeling that you guys are just making the fool out of me. I am waiting today for the resolution after which i will go to the next level and ensure that nobody else will be befooled by you guys. I NEED A RESOLUTION AND NOT YOUR SWEET RESPONSES. I WANT TECHNICAL ISSUES BEHIND TBIS WHY THE HELL YOU GUYS WERE NOT ABLE TO RESOLVE IT. Rajnish G Apr 13, 201408:17 AM PDT Hi Jessica. I am still waiting for a response when can I receive it. Thanks R Rajnish G Apr 11, 201406:35 AM PDT Thanks Jessica atlast you are back I am somewhat relieved now. Please do keep me updated on the progress made. Amazon Web Services Apr 11, 201405:03 AM PDT Hi there, I am extremely sorry for the trouble you are still facing. I was not in the office and was not able to respond to you but I am here now and your case is my number one priority today. What I have done is I am in contact with our service team who deals with the capacity to give you the limits you need. I have marked it as high priority to get this solved for you. Again, this is not the way we want customers to feel and I can assure you that I will keep this case locked to myself. I will make sure that I keep in contact with you today to get this resolved for you. Best regards, Jessica J Amazon Web Services We value your feedback. Please rate my response using the link below. =================================================== Was this response helpful? Click here to rate: Rajnish G Apr 10, 201401:41 PM PDT TENISHA AND JESSICA I WANT TO KNOW BY WHEN I AM GOING TO GET THE RESOLUTION YOU HAVE 24 HOURS BEFORE I GO PUBLIC WITH THE PATHETIC EXPERIENCE I AM HAVING WITH AMAZON. YOU GUYS ARE NOT TAKING IT SERIOUSLY AS YOU THINK THAT ITS A HOAX NO ITS NOT. I DARE YOU GUYS TO TRY ME PLEASE DO IT...AND I WILL GIVE YOU WHAT YOU WANT... Rajnish G Apr 10, 201407:40 AM PDT Tenisha. I think you have not read the email properly I dont have the time to do all the stuff which you have suggested and even if I have I WONT BE DOING IT. GET JESSICA FOR ME AS SHE WAS THE ONLY ONE WHO PROVIDED ME WITH A NICE RESPONSE. I AM GETTING PISSED OFF EVERY PASSING DAY I DONT KNOW WHAT THE HELL CAME INTO MY MIND AND I OPTED TO TEST OUT THE RIDICULOUS SERVICES OF YOURS I NEED A RESOLUTION FOR MY ISSUE ASAP. I HAD ENOUGH OF THIS NOW... Amazon Web Services Apr 09, 201402:42 PM PDT Hello, I would be happy to look deeper into this issue for you. Could you confirm the region you are having this issue in? Additionally could you provide us with the following information? What browser are you using? What steps are you taking to launch the instance? Could you provide us with the screenshot you are getting? I look forward to hearing from you! Best regards, Tenisha H. Amazon Web Services We value your feedback. Please rate my response using the link below. =================================================== Was this response helpful? Click here to rate: Rajnish G Apr 09, 201402:35 AM PDT Hi Jessica, As anticipated I am not able to create any further instances this is the error I am getting. Fortunately I have not tried stop and terminate instance options as I am sure that wont work. I dont know what the issue is but I am sure that its not resolved as of now. Launch Failed Your quota allows for 0 more running instance(s). You requested at least 1 Hide launch log Initiating launch FailureRetry Rajnish G Apr 09, 201401:15 AM PDT Thanks Jessica you are the first one who have responded well to my queries. However, there is still one question as you have clarified that the limits are set below the default levels. How much time does it take AWS to provide the limit of 20 instances in cases of new accounts? I am sure there must be some sort of timeframe involved. As far as this account is concerned will I be able to stop and start the instances as and when desired as I have faced the same problem on my previous 2 accounts and hence have to create the 3rd account wherein I am not stopping any instances as I am not sure whether that would be started again or not. Thanks for all your help. Appreciate it. Amazon Web Services Apr 08, 201409:24 AM PDT Hi there, It's Jessica from AWS billing support again. I have taken some time to reach out to you in connection with your case that you lodged about the default limits. Firstly, I want to apologize for the problems you were having with the other case. I also want to take some time to give you details and make sure that I give you information to assist you. I can see that your account was created on March, 25 2014 and this is why you got the 'Launch Failed' error message. You are correct in saying that our Documentation does say that we set a limit of 20 per region on the accounts for this instance. We also note on the AWS website that 'New AWS accounts may start with limits that are lower than the limits described here.' All of your accounts are new and we do this to all new accounts so it is defiantly not something we do to only a few accounts or to cause any inconvenience. When terminating instances, it may take some time for our system to pick up the instances as terminated to allow you to launch more. I am sorry for the way you feel and hope that this information is helpful. Our support center has a line of queries every day and we strive to attend to all of them in a timely matter, the best way to address problems sooner you can request a call back option. What I have done is checked all 3 of the accounts (This one and the two you mentioned) and I do not see any charges. The $2 that you are referring to is a fee your bank will hold when we check your card to make sure it is valid. This will defiantly be paid back to you as we do not process this. As per the other case, I have gone ahead and added $50 credits to this account so that you can utilize our services with the credits. I have also checked this account and I see that the limit has now been set to the default limit. Once again, I really do apologize for this and should you have any questions please don't hesitate contacting us back. Best regards, Jessica J Amazon Web Services We value your feedback. 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