Amazon India Complaints & Reviews

Hi, this is Saravana Kumar R D([protected]) from ERODE, TAMIL NADU. I have drered a LAPTOP on 17/10/2015 and the order ID id[protected]. Its estimated delivery date is 27/10/2015. I have already paid for it. The product have reached my location on 24/10/2015 itself. From that evening i have made complaint that my order dint reached me. Next day also i rang to AMAZON CUSTOMER SERVICE and made complaint again. BUt no proper response. Actually that product was a GIFT to my SISTER on her BIRTHDAY which is on 26/10/2015. Again on 26th Oct i rang to AMAZON CUSTOMER SERVICE and asked about the product and made complaint that the product is in my LOCATION FOR PAST 3 DAYS but still i dint received it, they said on 27/10/2015 it will reach me for SURE. BUT TILL NOW I DIN RECEIVED IT, BUT MADE 4 COMPLAINTS IN 5 DAYS FOR THE SAME ISSUE. ME and MY SISTER GOT CHEATED BY AMAZON. I COULDN'T FULLFILL MY PROMISE TO MY SISTER.

Amazon India online website cheating customers by saying pricing error entered wrongly in their website. I have booked a Envent DeeJay Pro 7800W 4.1 Home theatre Speaker on 27/10/2015. But amazon cancelled my order on the same day saying pricing error. I was asking customer care, they said it is pricing error so we cancelled your order and transferred refund amount. Once the order placed by the customer amazon should deliver the product to the customer who already paid for it, its amazon responsibility. But they cancelled my order without my confirmation and sending an e-mail saying that "this is to inform you that your order was cancelled due to a pricing issue" *. Amazon doesn’t have any rights to cancel my order without my notice. *.price error means its amazon problem or seller problem or the person who entered the price in their website those people problem. Why should I get punished for someone's mistake. I have all the evidences of my order confirmation everything and I would like to know, how I can take a legal action against them. Please suggest me.

I ordered mobile phone on 16 October & done payment also .After 13 days they cancelled my order & requested refund without intimating me. Such a pathetic service by amazon. I will not buy any product from amazon now onward . I think they are using our money for month (after order 15 days & 15 days for refund).

Hello, Amazon organize a sale on 26-28 October 2015 . in this sale they gave add. for Intex it-pb11k 11000 mah power bank at the rate of 299/- Rs .but when I am login on 27 October its shows the price of 999/- Rs. then I call Amazon customer care they said sale timing is over and the sale timing is 8 am. to 10 am. and also tell me that on[protected] at 8 am. the product is also available at the rate of 299/- sale timing will same 8 am. to 10 am. but when I opened the site at 8 am. it shows the rate 899/- I again call to customer care, they said the sale timing is start from 12 am. on[protected]. I told them that I was call yesterday to customer care and Amazon customer care executive tell me the timing of 8 to 10 am. but they said they can, t do anything abut the price. I have call recording for all this incident. dear sir it, s a totally misguidance from Amazon why I am pay for it more money. sir i requested you that please told Amazon to gave that Intex power bank 11000 mah. at the price of 299/-.I will be thankful to you. Haripal malik p.h. no.[protected]. email add. [protected]@gmail.com

I have made complaint that auto-brightness not working properly in mi 4i piece and seeks for replacement, it has been informed to me that pick-up & drop shall be scheduled during chat conversation of amazon executive (refer below the conversation detail). Though later on I have been informed while speaking to customer care executive that replacement would take place only after defective piece would reach to ware house and check by their executive. I felt cheated since, as per easy replacement policy it has to be replaced instantly while picking the phone and what I have to do when replacement took enormous time. I declined the same asked to schedule the pick-up & drop at same time. But ruthlessly, it refused, I got shocked and now leave with defective piece which amazon declined to replace at same time. Even, I have informed that its no matter if the replaced piece reached me after little longer and better to pick later when actual replacement schedule, but this was also refused. Now, replacement period has a day of expire and amazon took enormous time to settle the matter and I have now to live with defective MI 4I piece. Chat conversation with Amazon executive::: You are now connected to Bushra from Amazon.in Me: Why still delivery of defective MI 4I not shipped yet. It has to be pick & drop Bushra: Hello, my name is Bushra. I'll be glad to help you today. Me: Why still delivery of defective MI 4I not shipped yet. It has to be pick & drop Order # [protected] Bushra: May I please place this chat on hold for 2 minutes while I research this issue. Me: ok Bushra: Thank you Navneet. Navneet, Just to confirm, Is the return is scheduled for the order.? As per the records, I see that the return pick up for the order is scheduled on 27th October 2015 between 1-4 pm. Me: Its fine for return, but, drop has to be at the same time while pick-up, hence re-scheduled accordingly Bushra: One moment. And for the replacement of the order, the estimated date of it will be notified to you through an E-mail. Me: When replacement delivered only that time pick-up of item has to scheduled. I can't afford without phone since old phone have already been sold-out Bushra: Navneet, I understand your concern and the importance of the order to you. However, I may not assure you of the same day delivery of the product while returning. Me: Ok, if its not possible than solve the issue of light sensor, I am fine with present phone i own Earlier while dealing with flipkart the defective product was returned during the pick-up, than why it can't be adopted. Bushra: One moment please I see that the warrany for this product is 1 year, Warranty8 * You may check with the manufacturer wherein he can help you with the light sensor issue. Are we connected? Me: How to contact there is no service center present. and secondly your return and replacement policy is also going to expired hence on safe side please replace the phone and schedule the pick-up and drop facility Bushra: Navneet, Pick up is already scheduled for the order, however, replacement of the same cannot be done on the same day. Me: Than reschedule the pick-up Bushra: As the replaced item is planned to ship stage as of now. Navneet, I will follow up on this request and once the Estimated date is assigned to your replaced order, I will schedule the return pick up accordingly. Me: ok Bushra: I hope it helps... Me: Fine, I am closing the chat.

Dear all, I purchased Milton levish lunch box from amazon.in which is different from actual image uploaded in their website. I have complained lots of time they respond but not done action for replacement or return. Please take necessary action against the above online company. Regards Sasanka

I had ordered from Amazon.in on 14th October 2015 during the Sale when it was trading at a price of Rs. 1349 under a Lightening Deal and it was mentioned that I would receive the product by Wednesday, the 21st October of 2015. But subsequently the revised the delivery dates, because of which I had to face a lot of issues. And now after a week of delivery due date it says, the product is being returned by the courier facility as it was damaged due to external factors. I called the Customer Care and they said I won't get the product as it is not available with the seller. I even agreed to compromise with the size of the shoes and accept UK11 instead of my actual size UK10. But it seems, that is not possible. How fair is this? Why should I forego the deal because of someone else's fault?

Hi, During this month, I placed 2 orders at Amazon.in with order numbers #[protected] and #[protected]. I was getting heavy diacounts on both the orders. After waiting for a few days when I opened my Amazon.in account, I saw that my orders were removed from the order history with taking my consent or informing me. When I contacted Amazon India's cuatomer care, they said that my orders were cancelled because of the unavailability with the seller. I was so surprised to know that how did Amazon India website allow me to place the orders that were unavailable. One of the order was from their so called lightening deals. Why are they fooling people with such fancy names when they are not able to meet the customer expectations. Also, they have another fancy name called Amazon fulfilled. Both my orders were tagged as Amazon fulfilled. Why are they doing these fake things. They do not have any value for customer's time and money. They kill your time when you place the order and then block your money for 10-15 days I need the an answer for my questions. Please help me. Regards, Gourav

Amazon India online website cheating customers by saying pricing error entered wrongly in their website. I have booked a Envent DeeJay Pro 7800W 4.1 Home theatre Speaker on 27/10/2015. But amazon cancelled my order on the same day saying pricing error. I was asking customer care, they said it is pricing error so we cancelled your order and transferred refund amount. Once the order placed by the customer amazon should deliver the product to the customer who already paid for it, its amazon responsibility. But they cancelled my order without my confirmation and sending an e-mail saying that. Please take action about this. Please see screen shot.

I have purchased one item on amazon on 15 Oct 2015, it has been almost 13 days still i have not received it, CC guys initially said they will deliver it in 24-48 hr for 4 days, later they said courier guys lost the item and they will replace it and now they have been saying they are processing replacement request since two days, I have know idea what to do now. I'm not satisfied with these excuses, i already paid for my item & I'm not getting its delivery, there is only option left is to go for consumer court & media to get it done.

Amazon India online website cheating customers by saying pricing error entered wrongly in their website. I have booked a Envent DeeJay Pro 7800W 4.1 Home theatre Speaker on 27/10/2015. But amazon cancelled my order on the same day saying pricing error. I was asking customer care, they said it is pricing error so we cancelled your order and transferred refund amount. Once the order placed by the customer amazon should deliver the product to the customer who already paid for it, its amazon responsibility. But they cancelled my order without my confirmation and sending an e-mail saying that "this is to inform you that your order was cancelled due to a pricing issue" *. Amazon doesn’t have any rights to cancel my order without my notice. *.price error means its amazon problem or seller problem or the person who entered the price in their website those people problem. Why should I get punished for someone's mistake. I have all the evidences of my order confirmation everything and I would like to know, how I can take a legal action against them.

Dear sir i have orderd a product with amazon india on 14 th of october 2015 and as per their scheduled date it has to be delivered on 23rd october 2015 but today is 27th october 2015 still my prodict is not delivered they are continuously messege and mailed me that beacause of some additional address issue ypur product could not be deliver please contact amazon.as per messege i contact regularly on amazon but still the status is same and when i try to contact delivery people they talking misbehavely here i want to make a complaint against amazon.in regarding my product and inconvenience.

Amazon India online website cheating customers by saying pricing error entered wrongly in their website. I have booked a Envent DeeJay Pro 7800W 4.1 Home theatre Speaker on 27/10/2015. But amazon cancelled my order on the same day saying pricing error. I was asking customer care, they said it is pricing error so we cancelled your order and transferred refund amount. Once the order placed by the customer amazon should deliver the product to the customer who already paid for it, its amazon responsibility. But they cancelled my order without my confirmation and sending an e-mail saying that "this is to inform you that your order was cancelled due to a pricing issue" *. Amazon doesn’t have any rights to cancel my order without my notice. *.price error means its amazon problem or seller problem or the person who entered the price in their website those people problem. Why should I get punished for someone's mistake. I have all the evidences of my order confirmation everything and I would like to know, how I can take a legal action against them.
Please suggest me.

I bought HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR) from amazon on 20 april and got the product within 10 days with scratch on right side and already used folder in it. when i am checking warranty it is showing Base Warranty 5CG414D5R3 Wty: HP HW Maintenance Offsite Support Jun 19, 2014 Jun 18, 2015 Expired within 2 month after my purchase. i want my money back

Dear Sir, The various e-tailers are trying to dominate the market with mind-boggling discount offers for Diwali season. Amazon gave a two page newspaper advertisement with different offers yesterday. When we checked for one particular child play product, Micky Mouse 3 wheel scooter quoted as Rs 499 in paper ad, their website was showing always Rs. 999. When we called their customer care to note the discrepancy in their system billing, no body bothered to clarify and kept on bluffing. People with full knowledge stopped buying the product since they are not honouring their own word. First of all, why should we allow such a fraudulous MNC to operate in India to do daylight robbery. The national newspapers also should decline to publish such bogus ads if they are patriotic than making quick money. Hence be aware about these cheating e-tailers. We really do not know whther the commerce ministry will take a serious note of these incidents. Regards M.Mariappan Bangalore Cell:[protected]

I never thought i would expect this kind of lame service from amazon. Flipkart is much better in communicating. I had ordered a router which was sent by the seller and it reached my city way before the delivery date as i could see it in my tracking details. without even attempting a delivery i get a message from amazon that the product could not be delivered because of absence of addressee. i called up the customer care they apologized and told i will be receiving it the next day but i haven't received it yet.i spoke to at least four help executive none of them helped in anyway. ordered date:20/10/15 arrived at my city:- 24/10/15

Its touch not working charger also not working i want my money back bye hook bye crock i purchase it before 1 and half month not i want it return but amazon co. not return my money they said go to karbonn customer care center but why we will go customer care is too far from here we will not go whether replace it or refund it my money or phone

I have placed an order in amazon on 26th oct 1015 with order no :[protected]. I filled with new address and placed. Next day morning I am able to see that it has been placed with default address which was present in it. when I had chat with agents they were not able to help me and supervisor also didnot work out. They told me like they cant change in cities. My question is why they cant? I asked for special request nothing is working out. I cant cancel and place a new order when I am shortage of money. So I want to know that, Is this the service level that you can provide to help customer. And reason for not updating the address of no fault of mine. Why are you hesitating to help me, Should I be happy for this kind of service. Should i recommend anyone for your valuable service. I hate you deep from my heart.

I received a $99.00 charge on my US Bank statement for an AmazonPrime Membership that I would NEVER sign up for. If I did somehow, it says to go to my account to cancel[protected]don't even know how to do that if I had one!!! I just need it canceled Immediately. I in no way want this . Thank you

Order i d. [protected] Invoice no.dl-sded[protected] 25 pcs ka order/set tha.. bheje 20pcs/set bolte ho 25 Bhejte ho 20 Date 24-10-15 Check karo apni company me.. kya chakkar hai jo bolte ho wo to bheja kro.. ab muje red col ( jo nahi aaya) 5 pcs dobara (spl) bhijwao... bina kisi charge ke.. sharam bhi nahi aati packing walo ko.. kam se kam samaan pura to bhejo.. Bache bhi shame kar rhe hai tumhare uper.. kyu ki ye un ka parcel tha..or un ki pocket money se sab bacho ne mangwaya tha.. bacho ko bhi loot liya aap ne to... or kya kahe aap ko..bus galti to hmari hi hai jo.. bina dekhe aap logo se purchase kar lete hai.. or aap quantity me bhi dhoka dete hai.. quality ka to kya yakeen hoga...