Amazon India Complaints & Reviews

I ordered this model watch on 19th Oct and the order was successful, as in my CC was successfully charged and i got all the emails and sms's as well. However when i received it it was different watch. When i contacted customer service they said that watch it out of stock now. I am damn angry and i think wont order any thing from amazon now and will spread this news every where. so that all others can be well alert about the same.
(Seller : Cloudtail)
Sachin Rawat
[protected]

I had placed the order on 10th Oct 2015. Till now it has not been delivered. Estimated delivery date was 21st Oct 2015. After repeated follow up with seller and Amazon, nobody helped me getting the product. I have even paid for shipping cost as well. This is pathetic service by Amazon and by its seller. They are choosing a courier service (DTDC) which is enjoying holidays.

Now I want to file a complaint against Amazon, not only to return my money as well as to put them in front of a consumer court so that they should not do such thing to any other customer.

The apology should come from the highest authority who is in charge of this customer service.

Please guide me

I just want to make you aware if the customer services Amazon is providing. I Bought a product Mi4i from amazon. I put the request to return the product on the same day of its purchase . But every time I contact to customer services I am getting the same reply that it will be picked up within 24 hrs but nobody came to collect it or nobody called me for the same. I am contacting the customer services almost daily but still issue not resolved . I put the request multiple time to add my new number [protected] to contact me. Still the product is with me and the money is stuck .Hope that u will understand my issue and resolve it as soon as possible. I want my money back as soon as possible. Renu [protected]

I ordered 2 packs of same item from Amazon on 13th Oct and one of the pack I received on 19th OCT delivered by BLUE DART. For second pack of the same item from the same seller (I dont know why the seller shipped the same them separately) I am struggling to get it from last 3-4 days as I am getting message that "delivery attempt failed as gate locked", I am surprised to see this as we are available at home 24x7, nobody came in my society to deliver it, no records of any postman or delivery body coming to my society, I check with the security guards as well. But still they are updated this 2 times that delivery attempt failed. BIG SHAME on AMAZON, they destroyed customer trust by collaborating with INDIA POST. I called / contacted AMAZON customer care 3-4 time to explain this but they are also not able to help me instead they are providing excuse that we also depands on courrie company, we will try to get it delivered, BUT STILL NO update, I AM STILL GETTING FAKE MESSAGES for delivery attempt. I suugest AMAZON should close there bussiness in India, they are not capable of running there online biz here, SHAME ON AMAZON ORDER #[protected] Courier: India Post, Tracking #: AW[protected]IN

I just want to make you aware if the customer services Amazon is providing. I Bought a product Mi4i from amazon. I put the request to return the product on the same day of its purchase . But every time I contact to customer services I am getting the same reply that it will be picked up within 24 hrs but nobody came to collect it or nobody called me for the same. I put the request multiple time to add my new number [protected] to contact me.I contact almost daily to customer care but they always say it will be taken back. And return will be initiated only after the product is received Still the product is with me and the money is stuck .Hope that u will understand my issue and resolve it as soon as possible. I want my money back as soon as possible.

I have ordered a combo offer from amazon in which
I have to get a usb charger a power plug and
Earphones of rs 258.But when i received the order, the usb and the power plug was ok but the earphones were completely different.I talked to customer support and tell every thing.Firstly he said we don't have this kind of offer then i said don't worry it is saved in my order history, then he said what u got is the same u ordered, then he was saying the earphones u are asking are too expensive but i said it is in the offer, he denied me.He was trying to manipulate me actually and after a long conversation he said we can do one thing we cancel your order and give u the money excluding delivery charge.I don, t want the money i want my actual order. As the whole purpose of my order is only the headphones mentioned in it.
Please help me i m feeling cheated.
Date of order[protected]
In voice no.25594
Received on[protected]

During your recent sale period in www.amazon.in I ordered 4 items, that is "Helmet, Mobile, speaker & memory card" on a single order on 17th Oct, 2015. Order number for the same is[protected]. Total billed amount is Rs 5107.00
As I ordered from mobile app I am eligible for 15% cash back.

Helmet received is of smaller size than ordered. I order size M but the received one is of lower size. Also no where on the helmet its size is mentioned.
I called to customer care of Amazon.in and informed the same. They told there is no replacement for this item and need to raise a return and refund as the larger size is not available with the seller who shipped it.

However if I raise a return and refund I loose the cash back of Rs 750.00 as under cashback offer during the sale.

I want a replacement of the helmet with out initiating a refund.
That is, I need the same helmet of size L. If white color is not available for size 'L' any other available color of size 'L' is fine for me. Please help

Best Regards,
Bishal Goyal
+[protected]
bishal.[protected]@gmail.com

I place my order thruogh amzon app women fastrack watch with out ne inforamtion they cancell my order and wen i cal then all there coustmer care ppl not answering me proper and every hav differenr answer telling me we cant delvery to that pin then why the give me my order id telling that they cant do ne thing

Hi, Order number[protected] I ordered two products on October 15, 2015 1.)Baggit Quick Jhuti Women's Sling Bag(Slate) 2.)Lakme Eyeconic Kajal, 0.35g The mentioned delivery date is October 20, 2015 Product 1 is delivered and product 2 (Lakme Eyeconic Kajal) is not yet delivered. Inspite of many complaints to customer service of Amazon, i didnt get a positive response. Also they have rescheduled delivery themselves and, marked as customer requested to reschedule.

Dear Team, I would like to escalate the mater about a product which I order in favor of Ref iD: ORDER #[protected]. I order the product on 17th Oct 2015 and the payment goes successfully but it was not sowing completely dispatched details. Immediately I called at your call center and your representative ensured me that I’ll updated with in 24 to 48 HRS. Yesterday your executive assured me that today I will get this but still I have not received it and today when I called at your customer care number for status they told me that now it’s now available and can’t be delivered. I don’t understand such stupidity and I hope you too. We all are in business and this is not a way of business. I need this delivery by 24th Oct 2015 today and how you will compensate it please let me know. Here sorry will not work as I spent the money for service not for such stupid reason and mental harassment. This is my final email as a warning later, if you will not resolve the issue I will file a case against you by tomorrow itself. In total I’ve called more than 0-4 time and have not received the resolution. I would recommend please listen all the call record and you will get the fact, how your customers are getting spoiled and what the hell is your service. Now I’ll file it in court of low If I’ll not receive the call with resolution by today itself. This is high time to escalate the matter to your CEO in court of law.

Sir., I had ordered a pair of shoes from Amazon.in on 9/10/15. I paid them on the same day itself through online payment . Today (21/10/15) i received the parcel and there is a Arabic book instead of the shoes . please take my complaint into consideration and take immediate action. order number[protected] Navaneeth Kumar K [protected] Email id :- [protected]@gmail.com

Hi, on 13th Oct 2015 I had ordered 2 products (casio watch 4045/- and Intex power bank 999/-) total 5044/- on "amazon.in" website to avail there cashback offer on using HDFC bank credit/debit card. On 16th OCT, even though I hadn't received any call from them or courier, I received a msg on mobile from amazon that "your product (intex power bank) has been returned.", after that I called up amazons help desk. As per them both product are on the way and will be delivered soon. Just to confirm again I called up again on next day then they said "product(Intex power bank) was damaged" so it has been returned to seller and please raise new product request for the same. After lot of convincing them that its not my fault . it's fault from Amazon then they agreed that they will give same product in replacement instead of refunding the money as I was supposed to avail HDFC cashback offer too on the purchase of 5000/-. Still on 17th oct I got a mail from them that your order has been returned and money will be refunded in my account(the reason given in the mail for replacement was "undeliverable to given address", which is different than they told me on call). Again after this incidence I called up amazon help desk and I said Icannot place new order now as its not my fault but they are refusing from their promise and asking me to place a new order and saying we cannot do anything now, it's against their policy. On every call I got surprises and none of their executives were in sync while speaking which is purely cheating with customer. It was a really bad experience for me. Please help

I placed an order of 3 Items in Amazon on 17 Oct 2015 (Order No.:[protected] with additional charges for within 2 days delivery. As per commitment, they have to deliver all products by 19 Oct 2015. But till now i haven't received two items out of three. Even i spoke to two customer service executive Mr. Lloyd A and Mr. Bhargav as well as contacted via chatting service Mrs. Pulkita. None of them answered my concern nor solid commitment on delivery. I received call from his courier agencies (Contact No. [protected] & [protected]) and told him to hand over my product immediately but they denied for the same. Very very irresponsible talk and response Same was conveyed to Amazon customer service executive but no proper response. I never ever seen these type of response from any one of the online shopping portal till today. Very very worst behaviour and unethical approach from courier as well as customer service executives.

Sir, my sel[censored]mesh kumar & Employee ID (USSINGH) & Contact no-[protected] and l living in begumpur delhi -86, and Worked Azmon.in online shopping company as VDA (Ven delivery associate) My date joining 18/7/15 and joining station wazirpur (Lawrence raod )in Delhi .Sir, I faithful Requested that my solve my problem as soon as possible. I have pancreatic patient but I doing the work in Amazon.in. When, l am admitted in hospital 21/10/15 on shift than I informed my reporting manager Mr. Surrender sir and next day my admit document hand over my friend Mr. Jitender panday of Mr surrender sir, But his not reporting HR OFFICE. Discharge time after come to station because I continue join to job 0n 13/10/15 with my hospitalized Bill and discharge summary and see not my document reporting manager(Kamal pal, Surender, Kapil Sir) Than my reporting managers asked me Your mistake and your Employee ID is blocked and no rejoining because my reporting manager Transfer and not to information HR. But his not my mistake . I am very depressed to my seniors. So, please sir requested solve my problems because I need a job and my two little baby and my father retirement and all family depending me So, requested please solve my problem as soon as Thank you Umesh kumar

I've uploaded a video so that you get the clear picture of what happened. here's the link:- "https://youtu.be/p1Fo7628KI4" wanted to purchase around 20 items and i spent almost a day selecting the products i want to purchase during the festival sale offer with the cash back offer of 15% using HDFC cards. When i tried to make the payment at first it got declined and after a while i got the revise payment option but there wasn't any option to continue the payment. i was stuck in the final step and when i contacted customer support they said they would send me the email top revise the payment which they didn't. i contacted them like 15 times but they failed to address my issue. when they transferred my call to the superiors they were like sorry i can't help and it's your problem. i tried using my mobile app, a different laptop, macbook but nothing worked. it was clearly a website bug because of which i missed the offer and the customer care service people were like it wasn't their problem. i would like amazon to give me the products for the offer price since it wasn't my mistake in anyway and the whole fault was on Amazon.in

Dear ICCF,
This is to inform you that I Ashraf Alam placed an order (Blackberry Z3, order No[protected] with Amazon India on 29th September 2015 in the name of Mr.M.A.Choudhury on this address (81, Wood House road, Colaba, Mumbai-400005). Its a great agony with customers, nothing else.
In-spite of my repeated oral complaints no concrete action has been taken yet to solve this problem. It is really surprising that such an efficient department as that of yours is not heeding to my complaints. your company is cheating with the clients.
I placed an order to know the company & doesn't aware about the courier guy. It's your look out to take an action against him. I just want to get the same branded products on this range (Rs.10, 999) within 23rd October. Hence forth i am extremely sorry to move towards consumer forum court.

So,
Please get the needful done without any further loss of time. I have every hope that you’ll take a prompt action & oblige.


Thanks & Regards,
Ashraf
[protected]

I had ordered a bag from amazon, firstly they sent wrong bag, then i returned the bag to the seller, bag is already reached the seller, seller is not replying to mails and when i contacted amazon, they said its seller fulfilled order please contact seller, what the hell is this i have not paid money to seller, i have paid to amazon so why amazon is asking me to contact seller directly they should self contact seller and give me my money back, when i contacted amazon 4-5 days regularly for the sake of my satisfaction they filled a A-Z claim form and said amazon will return your money if seller will not. I said "ok" . 10-12 days has passed since that conversation even now i have not got my money, it was my worst experience with amazon, order details are attached into attachment. Tracking Id of Parcel is CP[protected]IN with India Post. Amazon ORDER #[protected]

I have ordered Red Tape Men's Black Leather Formals and Laceup shoes, Size -9 UK on 13 October 2015, for Rs. 1138 in a lighting deal offer, Order no. is #[protected], delivery was on time i got my parcel yesterday i.e. 19 October 2015. When I open parcel I came to know that this is a wrong product as the shoe was different from what i have ordered further size wasn't mentioned on the product. Amazon has sent me an outdated shoe. Than I took this matter in view of amazon customer support through lots of chats and calls and ask them for replacement and provide me actual thing Iv'e ordered, they said that the same shoe is not available in Size of 9 as of now so they can't replace such shoe. so I asked them to send me same shoe in size of 8 UK (because I want to facilitate the transaction and I am use too of size 8) (this size is still available on their site) they are not doing it too and they are saying we'll issue full refund if you want to replace such item, I said I want my order not refund and for which I am ready to accept size 8 even when I've ordered size 9. But they clearly ignore my request. this type of behavior not expected from Amazon for their daily customer. so I approach Mrs. Indu (one of the senior staff in amazon customer support) she also didn't help me. They have vested my whole day and gave me nothing. I am completely hopeless and now thinking of stay away from amazon. I want to ask amazon some question in regards to such case if they can answer it here I will accept refund. My question are: Why they have accept my order when the product was not available with them? If the product was available with them why they send other product? If they send product different from my order then they should have actual product with them. If they don't have such product where it has gone? Did they sold this product to someone else ? If yes How can they do this? and if no then have they tried to search where the product has gone? In both situations why I bear a loss for a mistake made by amazon. Was this an trick of amazon to sell outdated shoes? The same product is available with them on site at Rs. 2995 and if I want this shoe I have to pay Rs. 2995 where you guys are going to pay only Rs. 1138 what will they do with a loss of approx Rs. 1900 I have to bear? Does Amazon has realize that they have made an big mistake if yes. what they did for me since yesterday and what they did to prevent from such type of mistakes. ? Does Amazon only wants to make monetary profits and they don't believe in customers satisfaction ? and if they do believe in customer's satisfaction why they have such type of Consumer adverse policy which not meets with customer requirement? As resolution I want Amazon to send me my actual order ASAP or pay me amount as equal as price of such product showing on their site ( Rs. 2995) and not only a refund of what I have paid (since Iv'e made so much efforts to buy this shoe in lighting deal and left many deals on other sites for such kind of shoes but in present situation I got nothing in my hands, all deals are closed now it means anyhow I have to pay Rs. 2995 for such shoes). Today Iv'e return the order as I don't want outdated shoes send by Amazon. Looking forward towards amazon to look into this matter positively and make extra efforts to meet my needs.

I have ordered lgt7208tddlh fully automatic washing machine on 14.10.2015 and follow up with amazon customer care several times, he/she was told material delivered upto 21.10.2015 12.00pm to 15.00 pm, but today amazon representative told me by telephone that amazon not delivered your product because product rate is high. Amazon cheating with me. Pls. Order to amazon deliver my order according his offer. Thanks & regards jeetendra singh h.No.-1422, sector-03, rohtak-124001 mobile- no-[protected].

Sir, my sel[censored]mesh kumar & Employee ID (USSINGH) & Contact no-[protected] and l living in begumpur delhi -86, and Worked Azmon.in online shopping company as VDA (Ven delivery associate) My date joining 18/7/15 and joining station wazirpur (Lawrence raod )in Delhi .Sir, I faithful Requested that my solve my problem as soon as possible. I have pancreatic patient but I doing the work in Amazon.in. When, l am admitted in hospital 21/10/15 on shift than I informed my reporting manager Mr. Surrender sir and next day my admit document hand over my friend Mr. Jitender panday of Mr surrender sir, But his not reporting HR OFFICE. Discharge time after come to station because I continue join to job 0n 13/10/15 with my hospitalized Bill and discharge summary and see not my document reporting manager(Kamal pal, Surender, Kapil Sir) Than my reporting managers asked me Your mistake and your Employee ID is blocked and no rejoining because my reporting manager Transfer and not to information HR. But his not my mistake . I am very depressed to my seniors. So, please sir requested solve my problems because I need a job and my two little baby and my father retirement and all family depending me So, requested please solve my problem as soon as Thank you Umesh kumar