Amazon India Complaints & Reviews

ORDER #[protected] Recieved the product on 29/09/2015. But it is a faulty one. Speakers not working properly. No voice clarity. Within 10 days Amazon confirms they cannot replace the product and asks to contact te seller. Request amazon to replace the product with a new one.

I am facing huge difficulty regarding an order of iPhone6+. As soon as I had received I have opened the product & I have informed the amazon customer care that I have received a plastic dummy in place of iphone6+. Amazon customer team had given me the assurance that please request for a return and we will refund the full amount within 2-4 days. However, I have neither received the refund or any status update. I have made the video as well while opening the product and have also shared it with amazon social media team. You tube Link: https://www.youtube.com/watch?v=86uEK8k9nMI Yesterday one of the customer care executive said that the product returned is empty. However, again I had made the video of the returned product along with the id proof of the delivery boy who came to pick up the product from the amazon India side. Packaging of the dummy which I have received is done in front of delivery boy & Here's is the you tube link for the same. Link: https://www.youtube.com/watch?v=ZMnHUdZNpac Order No.[protected] Order date: 16 Sept 15 Billing Address: 3rd floor, sap labs, vatika tower - a, golf course road, Gurgaon, Haryana 122002 mob no. [protected] Email: arun.[protected]@gmail.com Kindly resolve this issue as soon as possible.

Simply BAN Amazon.in Amazon India is Fraud shopping site

After this incident where I contacted more than 10 times with Amazon Customer care through email. Chat and phone. You will understand how pathetic this fraud Amazon company is.

I purchased Router on 4th Oct, 2015
But, seller at Amazon.in venus e enterprises simply did not sent the parcel.
And after 5 days after contacting few times. Amazon sent email saying SELLER cancelled the order. And your refund initiated.

First this negligent seller venus e enterprises - why did he listen the item when cannot serve.

Second, if cannot sent WHY took 5 days time????

Here you MUST make a note. I paid for the order - it is prepaid order done on 4th Oct, 2015

Often other non-serious buyers place order on COD and most of the orders get return to Seller. They change mind or purchase somewhere due to price or some people even place COD ( Cash on Delivery order) for time pass.

HERE sincere buyer paid in advance.

But, SELLER at Amazon is negligent fellow.

So, that is worst of the worst seller profile.

But, as per order cancellation. Amazon MIGHT have said sorry and paid me compensation for their mistake and holding my money all these day.

But, nothing happened.

NOT only that. As usual if you purchase from Flipkart. Snapdeal for any issue you get refund instantly.

I did not get money even after 2 days.

So, contacted again and I was told refund initiated and asked to wait another day.

Again not credited to my account.

Although I am regular shopper and often purchase items. If any issue get money in 2 days even from normal refund process.

So, again contacted but, this time pathetic customer care agent from Amazon chat support. Do not have any kind of information. Telling a MAD story, like contacting seller and starting refund etc.

I inform the negligent agent that this is different case. First you need to check that. When I say that again she checked and said. Sorry, I did not check that. It was order cancelled by seller and refund initiated on 9th Oct, 2015

And said she is escalating this case to billing.

After wasting my 30 minutes when I gave information this negligent agent change the tune. That means you can UNDERSTAND how negligent is Amazon Staff. TOTALLY unskilled staff at Amazon.in

Again that proved fake since I did not get money.

Again I contacted and another agent even gave me information that amount refunded and transaction ID etc. And asked me to send bank statement.

I sent bank statement and he said escalated to billing department.

Earlier two times I was told escalated. But, this fellow again said escalated.

WHY customers should suffer after paying in advance. Due to this kind of pathetic fellows?

Again I connected and I was connected and asked for manager. It was escalated to another person saying he is leader. Check his response ( I am from the leadership department I will be assisting you from here )

I said " This is my 8th time contact regarding this pathetic issue.
This kind of issues shold be reported to the commercial department.
Then it should ban Amazon "

Supervisor response " I have checked the account, for your case I can understand that any one would be upset if that happens
However what I will do is, I am going to file an A-Z claim for your account as this is a seller fulfilled order and we will get you the refund back as the order is stuck.
Akheel now A-Z generally takes 1 to 2 weeks of time, However within that time the refund will be processed or an action will be taken. "

According to me A-Z claim can be opened one item sent. Reached and any issue with item. Here order cancelled by SELLER without sending.

But, this negligent supervisor goes on... and giving completely different answers.

I told him. Just last time I chatted with another agents and they told already refund initiated. And even asked for account statement and I sent the account statement. and agent said he escalated to billing for issue with their billing etc.

But, how can this supervisor is soo much negligent.

You must make a NOTE. Due to UNSKILLED staff from Amazon.in shopping site. Each and every other person giving wrong information. That too written and on the calls as well.

There is no fear of LAW. Simply doing Fraud by Amazon.in

NOT only that. They are blind fellows. Because while starting chat itself I opened my statement with order number. But, even after that, supervisor waste fellow changing to other order number. Confusing himself and when I remind him LIAR fellow unable to listen.

NOT only that as per the international companies, if agent or supervisor disconnect, chat or call, company simply terminate them. But, here on Amazon.in everything just goes wrong way.

Supervisor at Amazon.in daringly disconnected chat session. Which is crime in the industry.

Check his last statement " this conversation is not going any where, I am ending the chat
Have a good day. "

This much negligent is Amazon.in

Again I called on[protected]

Asked for manager and another person connected. I was asked and connected with supervisor. Where he too confirm previous supervisor completely GO on wrong route. We can say brainless supervisor.

Again on call this call support supervisor said, he will follow up the case with billing and asked for 24-48 hours time.

So, you can see HOW much Fraud is Amazon.in

Why should we purchase.

Simply Avoid this Fraud Amazon India.

For me it is simply case which should have resolved instantly but, after taking my money, to get my own money back - at Amazon.in playing with me.

I will make sure this will be forwarded with consumer and other departments.

I will ask the court to provide me at least Rs. 50, 000 as compensation for causing inconvenience and negligent behaviour from Amazon.in

For prepaid orders, NEVER NEVER pay to Amazon.

You might have earlier paid and got orders. But, check this serious case. Which not resolved since 2 weeks.

That too expert customer contacting more than 10 times. WASTING lot and lot of time

One time, two times. you can understand but, 10 times still negligent and Fraud Amazon.in

Forward to your friend and your facebook contacts etc.

If you are victim - Directly lodge a case with Cyber Crime department and other consumer departments.

We should not let this kind of mad companies to exist in INDIA

Amazon.in a American company is very dangerous for Indian customers.

And all these details are 100 percent true. If you want I can forward all proof in front of chief justice of Supreme Court.

Can government of India BAN Amazon.in

I have been an amazon customer for the past few years . I recently noticed an amazon ad for gold contest on newspapers published in tamil nadu .. And when i looked at the eligibility i was shocked to find we are not eligible for no valid reason .. I might lodge an official discrimination complaint against amazon and start word of mouth to every single person i know who are customers to stop purchasing in amazon . Take this as my pre intimation before lodging an official complaint.

Dear Sir/s, Amazon India is currently having a 'Great Indian Festive Sale' where it is advertising its one of the products to be on sale for 29, 990/- (screenshot is attached) but when we try to buy the product for the advertised price, it is showing the product is available for the regular price (screenshot attached). I contacted Amazon India via email, and they gave a bleak response of the product being sold out. This is the second time the exact same instance I have faced with Amazon India related to the pricing of the product that they advertise. I request you to please look into it.

I placed an order on amazon Order #[protected] on 8th October for one day delivery of which they delivered after 3 days on 12th October. The product i received was not as per the specifications. The specifications written on the website claimed it has windows 8.1, however they sent me a laptop with Ubuntu. I called for replacement and again they sent me the wrong laptop (with Ubuntu operating system). Plus amazon customer care is extremely hostile and helpless. I wasted 5 days on mine for this. Plus amazon takes no responsibility of sending wrong product.

Amazon order (#[protected] Has been return due to fualty and bad quality. But, return amount not get upto now. I want my money in NEFT FORMAT, which they always given and i provided my bank detail before returning, still they issued cheque and make process time consuming. dead line to refund has been surpassed. Even i did not get any information what is going on. And any kind of refund. They now blaming me, for there sin, talking ruthlessly. And refund not want give back or making more slower.

Whenever I print my eticket in my color printer I had to waste printing the unwanted advertisement also I hate the Amazon site for being so aggressive in their advertisement and I complaint IRCTC for giving room for the sake of money to exploit the customers

Ordered for a package and since i had to travel I selected one day delivery option with extra payment and the delivery time by 8PM on the next day. The big festive sale was to start next day and the product would get an offer and cheaper price but I was in a rush to travel and didnt wait for it and selected the pakage for early delivery instead by paying additional amount. The next day I get a call from the courier guy that there is some routing problem (all because of their mistake) and they will not deliver today. The guy was hardly 5-10km away in the noon today...he could have come when i asked but he hung up saying that he will call me after contacting at the office...and never called back. On raising this issue with customer care they provided no solution but said sorry and tried to cover up saying that the it will be delivere tomorrow. I explained them that its no use for me because I am traveling, If I had to purchase it later or wait for one day I could have taken advantage of festive offer.

I had bought a Cricket Bat on 7th Sept, 2015 which says "Adidas AB7091 Pellara Rookie English Willow Cricket Bat".
> However, the bat which I had received from Amazon is a "Kashmir Willow" and not a "English Willow".
> They had Toe Guard in the image of the product. But the actual bat which was delivered is not having the same.

The bill also says that the bat is an English Willow. But it is actually NOT.

Even the bat cover is tooooo dirty and torn.

Hence, I had planned to replace it with the English Willow. I called up Amazon and requested to replace the Kashmir Willow with a English Willow.

I had again received the same Kashmir Willow from Amazon for the second time. I had called up customer care, but now they say sorry for what has happened and they want me to return the second bat and re-order from their website.

I did not get any solution from Amazon from customer care service. This is the worst experience I have ever had from any e-commerce website.

Please help me from getting an English Willow as they have described in their website.

I purchased a Bosch washing machine for Rs 26543 as per Order #[protected] placed on 30 May 2015. Amazon was to send a gift card for Rs 2500 which they did on June 19th. However I was unable to use this as the card had an ID number but no gift code. A chat with Amazon rep on 9th Aug 2015 ended with the rep promising to get back in 3-5 working days. I am still waiting for the reply and in the meantime the gift account shows that the amount has been reduced to Rs. 650 though I have not accessed or used this gift card.

My account has been closed just like this only.
I have replied to their mail but I am receiving dame email from them even for different questions.
Please provide me accurate/specific rea­son for the closure of my account.You might be thinking that I have so ma­ny accounts.No thats wrong as we live in a joint fa­mily and all account are of our whole jo­int family.We love Amazon so have we every eligibl­e member on Amazon.We are Pherwani's so same in every emai­l pherwani.We live in joint family at a single hom­e of 4BHK.We share a common WiFi­(Note:We are above 18 )­Our parents think us as child now also so we have been provided with a common m­obile phone so that we dont misuse Onlin­e Shopping trend.You may see common IP address which is ­obvious because of a Common WiFi used by­ a common Computer and a Mobile phone(as­ said above our parents care for us).
I think they have done this so that I dont get my GC.
MY EMAIL: [protected]@gmail.co­m

I have order shoe for pin 577530 which service available area in karnataka but after order they are telling this is not comes under service area, u have come and collect the product which is 30 km distance, if i have time to go 30 km then why should i buy product from amazon? and now they are not picking the call, the no is [protected] name prakash, so pls solve my problem.. regards Naveen Kumar H R [protected]@gmail.com

I had received a oneplus2 invite on 21st September, 2015 and tried to use it on 22nd September. When I went to the Amazon website to buy it, it accepted the invite and the item was added to the cart. When i went to checkout from cart, it showed that there is no invite attached. I again tried to do the same process, but then i started receiving message that the invite has been already used. I immediately called their customer care, who said this is a common issue faced by lot of customers on Amazon website and that they will send a revised invite within 48 hours. Even after 3 days past the complaint, no revert was received from Amazon. I again called up customer care and tried to get the issue resolved, an again the same reply was obtained that the problem will be resolved within 48 hours. Inspite of repeated complaints and calls thereof, no one seemed bothered to resolve the issue. I had to buy the one plus 2 using a friend's invite and had to pay him Rs. 1500 for the invite. After repeated calling and sending stinking emails, Priyanka from Leadership team spoke to me and assured me that she will resolve the issue and also give a cash back of Rs. 2000+ for all the delay in resolving the issue and pains that we have had to take. However, till date, there has not been any solution provided nor any compensation given. I want to officially lodge a complaint against Amazon for this behaviour and want to make sure that they don't harass the customers the way I have been harassed. My invite code was INT6-XIDX-YO9A-FAFO

Amazon site put wrong information and if you buy product when you get best offer, they send wrong products. When you complain they'll show process issue and will refund money after using it for 5 to 6 weeks. Ultimately customer will suffer as they don't get product, waste time to follow up and will compromise when they get money back. Their customer care team is horrible and will frustrate you by sending junk reply.

I have order AJ Hobbs Men's Black Canvas Shoe to address malebennur, Karnataka with a pin 577530, for this pin there is a service available or not, yes its available, but the deivery boy says there is no service available for this pin. He used to talk rudly with me. His number is [protected], pls solve my problem, i need product today itself

My Order number[protected], its worth 1, 499, order was placed om 11th august and i got product on 16th aug, It was a old dirty shoe so i submitted for return on same day its been more then 2 months, i'm regularly contacting amazon, no response till now, they dint send any one for return, they an A-Z claim but dint help in any way, Its a waster of time and waste of money and response from customer care is also very rude.

I have bought a Samsung mobile phone - samsung galaxy core prime SM-G360(X000CPZZ0KL) from Amazon.in. I choosed the seller Salora International Limited as a reputed dealer, but in vain. I have gifted the phone to my mother . She find lot of issues in the phone. The sensor problem from the starting date.I asked my father to show this problem to Balasore samsung customer service center, still in vain. What they checked i am not aware. My parents are old, they don't know about the problems in the phone. When they came to me, told about me the problem, some months passed. I wrote a review to amozon, they don't listen and care to solve the issues. I had a great loss of purchasing the phone on line from Amazon. Kindly look over the matter urgent and repair my phone or exchange the phone. Order ID[protected] Invoice no- MH-BOM[protected]

Dear Sr, I was work in Amazone company for 15 Days in Surat (Gujarat), India. But after 2 months no money give by Amazone company. Any time me phone call Amazone surat - Vesu center Agent but not pickup my phone and different type excuse. He said his office was a two-time money did not come from the company'sAmazone will come in a few days, while today more than two months were so i work with the other all the money Employee take so please help me for give money urgent. My mobile no. is [protected]. Thanking You Nishant Solanki

I have ordered mobiles phones from amazon site in the month of May 2015. I have not received my cash back from amazon company till Oct 2015. I am taking many followups. But it is not getting resolved by Amazon. They told that company will give cash back after 90 days. Amazon executives are just guiding me to contact with my bank. but they are not able to resolve my problem completely. 6 months is a long period to waiting for benefit as a customer. I am very disappointed with Amazon service.