Amazon India Complaints & Reviews

I ordered a Gionee S5.5 mobile from Amazon.in under the ORDER #[protected] on 26th Aug. The same was returned on 30th Aug and Amazon received the return on 7th Sep. Till date they havent initiated the refund of amount INR 21, 058. Pls get this sorted asap so that i can get my money back.

1. ORDER #[protected] I have ordered this items from Amazon India on 24 August 2014 & promised date of delivery was 26 August 2014. Same has not been delivered till 16/09/2014. I tried to contact Amazon Service Centres but I have received answers like ' System is down, Please call again after 30 min'. Even several follow ups were made on emails with Amazon representative however no proper answers for delivery of these items has been given by Amazon. 2. ORDER #[protected] This order was cancelled on 24 August 2014 however refund of these items has not been done till today. Several emails discussion were done with Amazon Representative on this however refund has not been initiated till date.

Hi, My name is Sanjeev and I have placed an order with Amazon India on 3rd September for the following product - F&D W330BT 2.1 multimedia speakers via Order #:[protected] The order was supposed to be delivered within 2-4 business days and the same hasn't happened till today (15th Sept. 2015) - The delivery was supposed to happen max. by 12-sept. (attaching the screenshot from amazon for the same) The customer care always gives a lax reply that the delivery will happen at the earliest. I have been calling up the customer care and also have replied on their facebook page. I have not received any convincing answers. How should I take this forward? Regards, Sanjeev Siva.

Hello, i have returned a Product on Aug 24th (Philips Headphone).Customer care Executive said i will get the refund in form of cheque within 5-7 days.but its almost 16 days over still i didnt get my cheque.if i call to Customer care service at that time they take a complaint and say that they will call back within 2 days.but i didnt get a single till now.. my registered email id:[protected]@hotmail.com..Contact no.[protected]

From: Dr Avdhesh Gupta Jaipur [mailto:[protected]@gmail.com] Sent: 05 September 2014 20:07 To: '[protected]@amazon.in' Cc: '[protected]@gmail.com' Subject: RE: Your Amazon.in order (#[protected] of "Remote Switching System..." has been dispatched! Dear Sir I have received remote device I installed it properly only three lights are working and fan working One light is not working . It appears to be defective piece. Please do needful. Regards Dr. Avdhesh From: Amazon.in [mailto:[protected]@amazon.in] Sent: 01 September 2014 22:05 To: avdhesh Subject: Your Amazon.in order (#[protected] of "Remote Switching System..." has been dispatched! Download Amazon.in App and Win | Your Orders | Amazon.in Shipping Confirmation Order #[protected] Hello avdhesh, We thought you'd like to know that Blackt Electrotech dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in. Your estimated delivery date is: 04 September 2014 - 08 September 2014 Your package was sent to: AVDHESH GUPTA D-32 chikitsalay Marg BapunagarBEHIND POLICE STATION Jaipur, Rajasthan 302015 India Your package is being shipped by Trackon and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the courier. Shipment Details Remote Switching System for Lights & Fan with Speed Regulation :Easy Installation Sold by Blackt Electrotech 876.00 Item Subtotal: 876.00 Shipping & Handling: 54.39 Total Before Tax: 930.39 Shipment Total: 930.39

This is the email I wrote to Amazon India. Feeling immensely disappointed "Hi, To whomsoever it may concern. M really surprised and upset with the treatment provided by Amazon India(ironically so called number one in customer service). I placed an order for a Sony T2 ultra as a gift for my mother on the 30th of august with next day delivery, however it gets lost. My misery doesn't end here, I am unable to place another order due to the QLA u have in place. I[censored] think that's all, see what's coming next. The price just increased by INR 3821, Kudos Amazon for making some extra money. I spoke with a lady and her manager Mr. Sai, he said he would "TRY TO" get back to me before 1700 hours this evening. The only thing left for me to do is wait while u undo the mess u have made. PS: I am now a very unhappy Amazon customer :@ With Hates n Regards Russell Phillips"

i have created my account from past one year and i have mentioned my bank account details and after i checked its asking me to mention the credit card details and i dont have credit it not able update the products and charging every month from past 12 months i trying to close the account its not let close the account charging every month when try to close the account it charging to my account it was getting worst seems no helpline to contact such worst seller support am facing i would like to make a consumer complaint and wish resolve my issure Manjunatha +91 [protected]

Hello, I have ordered "Asus Zenfone 5(Pearl White, 16GB)"(Order[protected] from Amazon of dealer“NIDI COMPUTER & MOBILE SERVICES” on 8th Aug 2014. I have called the customer care two times for reminder: 1) 14th Aug 2014:On this call I was told that I will receive my order before 22ndAug 2014. 2) 20th Aug 2014:The executive gave me an assurance that I will be receiving my order and she will contact with dealer and forwarded me an email. On 21st Aug 2014 I received an email from “[protected]@amazon.com” with subject “Your Amazon.in order[protected] has been cancelled”. I called the customer care questioning the reason for cancellation of my order. The executive and seniors give me answer that we do not have stock available for this product. Below are main question answer with customer care: Me: How it is possible I can order product without stock? CCE/SCCE: There is some software problem. Me: Amazon do not check stock on daily basis because they got to know after 14 days? CCE/SCCE: They don’t know answer for this question After 22nd Aug 2014, I called Amazon Customer Care 4 to 5 times and was informed that I will be receiving coupons worth Rs.5000/- in my Amazon account. After which on calling them again regarding the coupons, they just kept delaying the time line, first I was informed I will receive a call within 24 hrs. However, when I contacted them after 2 days I was informed they will call back within 1 hrs. They are just delaying and not providing me with the coupons. I request you to look into this issue. I am waiting for reply. Ganesh Jaybhay

I ordered a mobile case on 24.08.014 for my mobile phone(Samsung galaxy S advance I9070)and I paid online.The cash was taken from the account and the order was placed but there is no confirmation sms and status for the ordered item.Order number:[protected].Product name:Sunset And Dream Catcher Pattern Protective PVC Back case For Samsung galaxy s advance I9070-Multi-color.Sold by:Reform your cell-phone.Estimated delivery date:Monday 15 september 2014 - Wednesday 1 October 2014 by 8.00pm.Amount taken from my account is Rs.439(Rs.399+Rs.40 delivery charge).I need a confirmation sms and status about the product I ordered or else I need the cash to be refunded.I am so much disappointed with the response of your company.If I do not receive a proper response I will appeal to my friends not to shop anything at amazon.in...I need your response soon.

I am a senior citizen and I guess I made a order for 1 hot shaoer belt and some how it came up that I ordered 2
please help me to have one removed from my account Im on social security and can not afford to pay out for 2 items
please help me the order number to cancel is[protected]-1 I have sent several e=mails to drtv so;utions and there are saying no cancellation was made my name is rosalie russeff please email me with help
[protected]@tampabay.rr.com
thank you

I have ordered a Omron HEM-7120 Automatic Blood Pressure Monitor costing Rs. 1, 134.00 on 29 july 2014 from amazon.in. My Order no. is[protected].
The expected date of delivery was 11th august 2014. I have not received the order on given date. I called them on 12th. They assured me that product is in ranchi itself and will be delivered on 12th august 2014 evening by 7.00 p.m. or on 13th august 2014.
But, I havn't received the order. Again, I called them. This time I talked to their supervisor named MOSES and he assured me again that I will get a call till 2.00 p.m. When I checked the status, it showing UNDELIVERABLE.Again I called them. Again, all in vain.I called them again on 16th aug 2014 and this time they are saying I will get the order only on 19th august 2014.
So, this is the matter of total negligence and a very unprofessional attitude towards customer. Every time I had to call and get the status and they are just making false promises.
This has become a torture to us.

I recently bought Skullcandy JIB In-Ear Headphone (Red) from amazon.in(Order no.[protected] with in a month it stopped working and when I contacted Amazon support one of adviser said(I am afraid there is no authorized service center for Skull Candy in India) and then she gave me this email address([protected]@mbaccessorize.com) which is of no use b'cos this mail box auto deny mails. Totally wasted my 500 bucks and would never purchase any product from Amazon. [protected]@gmail.com

Hi,

I ordered a mobile 3 weeks and the seller sent me wrong phone with broken headphones. I returned the item and even it was received by the seller.

Then, seller said he will refund the amount but he is not processing till date. It is now almost a month that I placed an order. Alternatively I kept on approaching Amazon through email, chat, n phone but no use. They simply say that it will be processed but they are not at all taking responsible over this and do the needful.

I want to file a complaint on this and get my refund. So please provide where can I complain and go legally to get my refund.

Here is the Order Number:[protected]

I think it is waste of time to go to Amazon to buy any product. It is also one of the FRAUD company that is doing business and has to be shut down asap. Please provide your help to go ahead.

I had placed a rakhi package order with Amazon India on 4th August with order#[protected] to be delivered at Pune on 10th August. The estimated delivery dates given on the site was 7th-Aug-11th Aug for my order. But, with my past experience of the delivery orders placed with Amazon, I was assured that the package will be delivered at the address within schedule. Within 2-3 days, they had updated the blue dart id ([protected]) against my order with the message as Dispacthed. However, when I started tracking my package with this id on blue dart, I was getting error as invalid number. I called up Amazon India customer care, and the representative also confirmed to me that the tracking id is not working.I have mails from Amazon India customer service confirming the same. After checking and waiting for status update on Amazon India till Friday(8th Aug), I started calling up and following up for my package. The real mental harassment started on Friday when I was told that the rakhi orders are placed with some 3rd party vendor Caratcube and that I should follow with Caratcube for the order delivery. When I contacted Caratcube I was informed by them that they have already dispatched the order and that I should follow up with bluedart. After contacting blue dart, they told me that the tracking id is invalid and that I should get a proper tracking id from Amazon. So I was back to zero. I again called up Amazon India Customer Service, and they told me that they will contact Caratcube with my delivery order and the same vicious circle started again. No-one from Amazon or Caratcube helped me in tracking my package. As per Amazon India, the problem was with Caratcube and as per Caratcube the problem was with bluedart.On the day of Rakhi festival(10th August), the blue dart id actually started working and suddenly I was told that the package will be delivered on 12th August whereas I had placed the package for 10th August.Finally, my brother didnot receive the rakhi as scheduled on the festival eve and I was literally mentally harassed by the way Amazon India handled my order. I have all the mails sent to Amazon India as well to Caratcube for the order tracking. I want Amazon India to refund my complete package money and also pay for the mental ordeal I had to go through while following up on my order placed with them. Amazon Customer Service is insensitive to customer complaints and emotions. I want to request all the people using internet not to order anything from Amazon as they have a pathetic customer service. I am also going to sue Amazon India legally for mishandling my order.

Although the product was posted on junglee.com website when we select to buy it directs you to the sellers website that is http://www.booyahchicago.com/classic-men-s-black-leather-gold-dial-skeleton-mech...⇄ Please look into this matter & let me know if anything can be done and is there any way to get my money refunded.

Date Transaction Currency Deposit Withdrawal Running Balance 09/08/2014 PURCHASE AT WWW.CCAVENUE.COM/CHA 21:13:03/48695 INR 2, 027.00 5, 455.64 The above shown is the transaction that I have made to purchase Classic Men's Black Leather Gold Dial Skeleton Mechanical Sport Army Wrist Watch today at 09:13pm. After the payment was done on the ccavenue website the page went blank and no further information was displayed. The email that I had provided for shipping details was [protected]@gmail.com. There was no order confirmation email sent on this email id. Although the amount is deducted from my account I have not received any information whether the order was placed or not. Kindly look in to the matter and let me know if anything can be done. I have also mailed them on the email id mentioned on their website.

I was charged on my credit card capital one on July 07 $29.75 and on July 08 $10.94.and I asked for Amazon to credit back my acct on my mastercard as I made no purchases with these people. And they have yet to credit my card back $30.69. Thank you Elizabeth Stevens.

I had ordered a Dell Venue 7 Tablet and as promised it was delivered in two days. As soon as I opened the box and switched it on, the tablet just froze on the start up. I went to an authorized service center to find that the product was damaged. All ok till then, i got a refund from Amazon the very next day.I insisted them as well as the seller to provide me a replacement but these frauds wont do that. They made the refund and asked to me order it again. When I ordered it again, i almost paid 400 Rs extra and when I went for check out, they were not providing me with COD facility. I live in a area where COD is easily available and I had bought my previous Tab on COD method only. After 10 minutes of paying the entire amount through my card, i received a mail stating that my order was cancelled and the reason was given that I was buying multiple items. WTF??? I have already returned the damaged piece and I got the money and because of you guys my time is wasted. I complained to Customer service and they say that they cannot help and asked me to send a mail to account specialist. The account specialist asks me place an order again. DO I have only that much of work to keep on ordering from stupid Amazon? And i have not yet received the refund of ht e cancelled order and I cannot even track my refund status on the Site.

My order No.: #[protected] was cancelled by the company saying
that it was listed with an incorrect price on our website! Now how can
we trust the company that after confirming the product and at the time
of delivery they send us a mail saying the order rate was not correct?
Is this the way they function! So how can they claim on their website
100% purchase protection? This is not good and not acceptable If they
accept the order then they must supply.I want my purchase product.

I have filled refund of books ordered from Amazon.in. have received confirmation that your refund complaint has been logged under[protected]. On continues tracking and calls to amazon only thing I hear is ' Sir this is being looked at and would be done in 15 business days'. I logged complaint on May 4 2014. And when I called today I still received same answer.