Amazon India Complaints & Reviews

I ordered a "Skore T20 Coloured - 20 Condoms & Free Gift" with order id[protected] from amazon.in, which was sent to me by DTDC (Tracking id : H[protected]. It was delivered to me on 24.09.2015. It was rapped by polythene and when I finally opened the polythene I got a torn packet containing a empty & torn packet of "Skore T20 Coloured - 20 Condoms & Free Gift".

A dell 18.5" led monitor was purchased and when during delivery i wanted to check it but was denied by the courier boy saying that a buyer can not open this box before paying the bill amount and after that if the delivered product is having some concerns the courier person will not be responsible and all the complaints if any are to be raised with amazon only. after paying the bill bill amount when opened this found to be defective one and noe amazon has refused to change this product

Dear Sir, Recently on 12-sep-2015 i have bought 2 of Buffalo WCR-GN Wireless N150 Router, Access Point & Bridge, which was priced INR.321/- each. (http://www.amazon.in/gp/product/B003ZM17R0?psc=1&redirect=true&ref_=oh_aui_deta...⇄ ) after placing an order. every thing went fine and i asked calling to amazon, as i have placed an order as the price shown 321, is there any problem with the purchase. so as in reply amazon customer service center said there is no issue with my order and said it will be delivered. later the seller who was selling the product called me and said that your order will be cancelled as the price was given mistake. i told that amazon customer service told that there is no issue with my order and will be delivered. So in responce the seller (iBhejo) told that ok we will contact the amazon. after 1week i got mail that my product got cancelled and money will be refunded with in 2days. immediatly i called amazon.in inresponce Amazon call center: Its price mistake, will u give the product in the same situation, with huge loss ? My self responded : i told yes if its my mistake defnitly i will give and even tough when i called amazon.in your people said that there is no issue with my product and said it will be delivered. now i got message as cancellation and said that i need routers defnitly or other wise to provide some other brand router for the same price i bought. Amazon call center : so that they told they will ask the seller. Next day i got mail from seller that we only can refund the money and cannot provide any thing back. Again i called amazon and said the issue, they told again we will talk to seller as the buyer was not accepting the refund. later amazon telling simply apolozies twice as they cannot do any things as the product is not fulfilled by Amazon. And its the seller product. please kindly look forward into this and requesting to provide the routers for the same price which i have purchased. Please help me in this. I really lost my happienes of this. Really depressed and unable to show my face to friends as i told them that i got for less price.if the order was cancelled on the same day i may be not bothered. But after amazon telling there is no issue on my purchase and after 1wk cancellation. I am unhappy. -regards Avinash [protected]

i ordered essot 2.0 Stereo Wired High Powered and High Bass Multimedia speaker from amazon. but this item was damaged. i requested for replacement. but they told me that you will self ship your item. if cash on delivery fascility is availabe for item .so why they dont give fascility for direct replacement ?

I have Ordered a table mate in Amazon India. The listing is below http://www.amazon.in/gp/product/B00Q8MHXMM?redirect=true&ref_=cm_cr_ryp_prd_ttl_...⇄ Seller is "LIGHTS". They mentioned in description and picture as Multi table brand and India made strong product. 1 month back my friend purchased this product and it was good. With that feedback I have order for my self. But this time the experience was completely shocked. I have received a different brand with the name Table mate and it is completely useless quality. I am frustrated with this cheating. I don't wanna blame amazon on this, but they should not encourage such sellers in selling different items than the one which mentioned in listings. Please take the action against Amazon seller for cheating me like this, I don't wanna others to face this issue again. Thanks, Saikirshna [protected]

Dear Sir/Mam, I have purchased one product (Suchi Womens Georgette Cocktail Dress (Sfirp30009 _Blue _Large) ) from amazon (sheller ' kaya fashions) that is one frock but cloth is not good so that i have returned this product within time on 4th sep 2015 . And sheller ( kaya fashions) has received this product on 10 September. But he is telling that product not received. Still he is not returned my cash Rs .755 .

I had ordered 3 books from Amazon India of which one book named Case Files Critical Care Order#[protected] booked and paid Rs.2542.09 indian rupees online on 16.09.2015 was dispatched by Amazon utilizing DTDC Courier service Tracking number D24365402.The tracking shows book delivered till Noida but did not reach my address till this day 23.9.15 as I write to you. Inquiring Amazon and DTDC courier both have been unable to track the book which had reached Noida on 17.09.2015.Moreover the courier service has no details to whom they have delivered the book to.Kindly intervene.

Worst service... i bought dell inspiron laptop battery in amazon.in and tried to charge that battery i'm not able to charge and then called customer care executive of amazon they are keep on saying wait for two business days we will contact seller. even i don't have return option for that product. almost from two weeks they are saying same thing. don't go with amazon worst service. my Order#[protected]

Even after i returned the product worth 2499 i have not received my money till date. the money was 1st refunded in the account on 5th September 2015 but was revoked stating account holders name mismatch, i complained about the same and change the detailed still no refund is received stating technical error from last 20 days and being asked to wait 24 hrs every single day

Dear sir/madam, I(dhiraj tinani) purchased mobile phone on 8th of september from junglee.com by paying with amazon as payment method and then i canceled this order on 10th september-2015.But till the date i didnt get refund from "pay with amazon" as they have commited me to solve this issue within 3 days and that has already been passed. Please help to get my money back. All the time they are not responding me well. I have attached all the details below please do needful. You can contact me on my phone number +91-[protected] at any time

I place an order at amazon.com on 20 Sep 2015 using my sbi debit card shopping . While processing there was some problem with the sever but my amount is taken in my card the order is not placed... My order is not placed in the amazon then why amount is taken they suggest to contact this website for complaining my reports [protected]@billdesk.com

Sir, My concern is about my order that i placed with amazon.in i received the book yesterday i.e. on 19.09.2015. i went through the book at night as was busy in some other work. i observed carefully that which i intimated to amazon immediately for which their response was intimidating and directing one rather resolving one. the observations with regards to the book are as under: 1) before placing order, i confirmed from amazon that will the book comes with the SLIPCASE or not, for which amazon CONFIRMED that it comes with a SLIPCASE. I again reconfirmed it with amazon after the order was placed and they again confirmed that the book comes with the SLIPCASE and even defined what SLIPCASE MEANS. Observation: The books i received in two volumes were not having any slipcase with them. so either MISLEADING INFORMATION PROMPTING SALES, OR TO SAVE ON COURIER CHARGES TOOK THE SLIPCASE APART INTENTIONALLY. 2) I observed Spots inside the books which appears as if either the book is used or is not carefully delivered. 3) the lamination of the cover page is aired up, i.e there appears bubble type spots on the lamination of cover page, Despite bringing all this to the notice of the amazon.in, i asked them for a replacement and that too promptly which they denied and gave me multiple option which were of no value for me, I JUST NEED BOOK TO BE REPLACED WITHIN MINIMUM DELAY IN TIME, WHICH THEY DID, NT AGREE TO AND BLATANTLY DENIED PROMPT REPLACEMENT. SO I AM HERE WITH MY COMPLAINT, I HAVE THE WHOLE CHAT TRANSCRIPT FROM before ORDER CHAT TO POST ORDER AND THE REPLACEMENT CHAT. I SEEK JUSTICE AND I NEED MY BOOK REPLACED WITH PROPER ONE. THANKS REGARDS ADITYA

I ordered a product On 4-sap -2015 Order id[protected], this is man sever HQ 6970 Philips i received this product in damaged condition that time i call Amazon customer care he say me i give you refund refund no[protected] after 11 days refund not credited in my account don't believe in amazon is fake company contacted amazon around 20 times every time received replies shortly and will taken care on top priority. So incompetent and worthless team with false promises

On 16th sep i placed an order for Nikon DSLR, On 17th i received my order but there was no camera inside the box. Immediately i contacted customer service and they requested me to wait for 24 hrs within 24 hrs we will issue refund, next morning i got an email stating that refund cannot be done. Here is the conversation Greetings from Amazon. As informed you earlier your request for a refund on this order has been denied: #[protected] We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you. Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited. Note that failure to comply with our policies may result in the closure of your Amazon.in account. Warm regards, Account Specialist Amazon.in Your feedback is helping us build Earth's Most Customer-Centric Company. ============================== ---- Original message: ---- I have put consumer court also in cc and after this i will be abaring all the screenshot of all your customer centric company on social sites as well as in police station also. Now you see what hurted customer can do . > From: [protected]@gmail.com > Date: 18 September 2015 7:05:53 am IST > To: "[protected]@amazon.in" <[protected]@amazon.in> > Subject: Re: Your Amazon.in Order[protected] Hello, How could you do that with the loyal customer.When i recived the product the box was tampered. So let me clear one thing i cannot let it go like this. I will file a police case against you guys.my dad is in army.he knows how yoi online shoppong sites play with the customer. Provide me the addresa of your office so police can easily reach at your end.i will sue you to the court becouse i know that problem done at your end and i have all tbe required proof and documents with me. So its better to redund my money back. > 22, 000 is very big amount for me and i cant let it go like this. > I will show all the email conversation to the cyber crime department and as well share this to media also. > I need the resolution for this > >> On 18-Sep-2015, at 12:09 am, "[protected]@amazon.in" <[protected]@amazon.in> wrote: >> >> Greetings from Amazon. >> >> Your request for a refund on this order has been denied: >> >> order id[protected] >> >> We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you. >> >> Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited. >> >> Note that failure to comply with our policies may result in the closure of your Amazon.in account. >> >> Regards, >> >> Account Specialist >> Amazon.in

I ordered a product (Clickedia Women Faux Georgette Salwar Suit Dress Material (Sauve 2122 _White _Free Size[protected]) on 02.09.2015 unfit/defective product returned on 09.09.2015 received by seller on 13.09.2015, contacted amazon around ten times every time received replies shortly and will taken care on top priority. So incompetent and worthless team with false promises. Still no update of refund, I don't understand third party or whatever need my refund, I hv paid for...sent product back more than 1 week back...

I raised the order of Theraneem shampoo( order number-Order #[protected] on 26th August. I gave a call to amazon on 11th September to track my order and to my surprise i was told to track the order myself by calling blue dart, which I did and got no response. On calling amazon again, the executive raised an email complaint to Ibhejo- the seller and since that day, I have been writing mails to ibhejo to track my order, how ever got no concrete reply. yesterday, i received a mail from them stating my AWB number and bluedart customer care number and asking that I should track my order. To add to my frustration, when I called blue dart today, I was told that my order is being sent back to Mumbai as requested by the seller. I am sorry to say but this is not the kind of service I expect from Amazon. I am quite a regular customer of Amazon and this is for the first time I have come across such pathetic services. It has already been more than 20 days since I am waiting for this product, how ever I just keep on getting automated messages that just dont make any sense, from Amazon, when ever i ask for the status.

I had booked a Fantastic Jumping Puppy Toy from Amazon.in dated on 15-Sep-2015. After 2 days (dated on 17th-Sep-2015), vendor (VAISHNO TRADERS of Amazon) send me a mail. PLEASE SEND ME A ORDER CANCELLATION REQUEST IMMEDIATELY, SO I CAN CANCELLED YOUR ORDER REGARDS Then I replied, Dear, I have not cancelled the order no. Order ID[protected]: of Fantastic Jumping Puppy Toy. Then He called me and said that, it's out of stock, and 2nd Time he said that price of product is wrongly entered. so, he could not delivered. And 3rd Time he said that, he got loss that's why he could no't delivered the product and forcefully said cancelled the order. When, i informed to amazon they assure me yesterday, definitely you will get the product by time. And, Now he said that product couldn't delivered. SO, in these condition customer will suffer and ni sel[censored]pdates for their side. So, i want to product and compensation for their side. so that next time this will not happen with other customer.

I had placed an order from Amazon on 8 May 2015 . The order details are Philips HP6522/01 Epilator, Order#[protected] worth Rs 5348.00. During the purchase there was an ongoing offer in Amazon. If we made a purchase of above 5000 using SBI credit card from Amazon mobile app, we would get a cashback of 15%. Initially it was said that the cash back will be given on Aug 8 2015. Unfortunately I have still not received it. I had made many complaints with Amazon in this regard. They said there was some issue with SBI due to which the cashback was not sent. Every time I was assured with a new date for the cashback to be delivered. When I asked for a mail confirmation about this, I was said that they have it all recorded at their end, so no mail communication is needed. Finally when I raised my voice on 17 Sep 2015, Amazon senior personnel Mr Raja said that, all the cashback have been given back to the customers. But I have still not received it. Now I'm being asked to contact SBI regarding this. I would like to know, how ethical is this. I was assured by Amazon, the issue would be resolved and finally Amazon is backing out. I made so many complaints, but all in vain. Prior to this, I had another round of communication with Amazon senior personnel Mr Shahrukh on Aug 17. PFB his share of promise. “ Hello Ekta, This is Shahrukh. We just had a chat and I've promised you that I'll come up with an update regarding your Cashback for item "Philips HP6522/01 Epilator" for order#[protected]. I've checked with my resources and I've raised an escalation for your Cashback, Please be assured that you'll be receiving your Cashback anytime within next 10 Business days. If you've anymore query relating to this issue, please feel free to contact us anytime. We'll be happy to assist you. We look forward seeing you again. Warmest regards, Amazon.in “ This is really unprofessional on part of a shopping giant like Amazon, I have decided to bring it on consumer forum and every social media possible. The concern was never about money. Concern is about the false assurance, and wastage of time after repeated complaints. Thanks and Regards, Ekta Mohapatra

Hello sir, I ordered micromax yu yureka plus through amazon.in on 10th august, 2015...the adapter of ma phone not working.. I called several times in the company and every time they said that we forward your complaint ..I want to replace my adapter as it is in warranty period..The warranty period for mobile accessories is 6 months..

I have purchased YU YUREKA ( Moondust Grey ) from Amazon Website. The product is under warranty. Now i am facing the problem with battery, charger, and censor of the phone. I have contacted yureaka support people through emails and calls on last 2 month but they are not responding at all. On call they are saying that our senior executive people will call you and your product will get replace. but till y...