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American Express India
American Express Banking Corp.
Customer satisfaction rating: 32%
Submit a Complaint
167
COMPLAINTS
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American Express India Customer Care

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Address
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
11
down
10

Phone:
Phone:
up
2
down
5

Additional info
American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111

American Express Platinum Credit Card
1800 419 1030*
1800 180 1030
+91 12 4280 1030
American Express Platinum Card
1800 419 1255*
1800 180 1255
+91 12 4280 1444
+91 12 4465 0244

American Express Gold Credit Card
1800 419 2122*
+91 12 4280 1122
Air India American Express Gold Card
1800 419 1266*
1800 180 1666
+91 12 4280 1666
+91 12 4465 0266

American Express Platinum Travel Credit Card
1800 419 2122
+91 12 4280 1122
Air India American Express Green Card
1800 419 1261*
1800 180 1261
+91 12 4465 0261
+91 12 4280 1261

American Express MakeMyTrip Credit Card
1800 419 0691
+91 12 4280 1002

American Express PAYBACK Credit Card
1800 419 0726
+91 12 4674 4144
+91 12 4280 1093

Jet Airways American Express Corporate Card
1800 419 1199
+91 12 4280 1299

American Express Corporate Card
Green & Gold
1800 419 1222
+91 12 4280 1222

Branches
American Express Banking Corp.
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi - 110 017

Corporate Office
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

Card Operation Centre
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

American Express Banking Corp.
One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013

American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

American Express Banking Corp.
Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004

View More Information...

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Customer satisfaction rating
32%
Complaints
167
Pending
0
Resolved
54
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American Express India Complaints & Reviews

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Dear Lee, My name is Harsh Jhunjhunwala and I am a alumni of London Business School. At the outset I regret having to...
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American Express has provided me an unlimited credit card. When the sale executive approached me to sell this card. He said this was interest free card with no string attached except for an annual fee. He said this card has a 52 days credit period from the date the transition is made and if payment is not paid in full post 52days the card will be block until payment is made and NO Interest charges. I received the card and then realized that the sale executive cheated on me selling this card by providing wrong information. There is 5% interest charge on the card if payment not paid in full by the due date and the 52 days credit period works the same as any other credit card and not starts from the time transaction is made. I spoke to customer care and asked them to cancel the card and refund the annual fee paid of Rs1200 and they are yet to get back to me.
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    I was Amex cr card holder no.[protected] . The charge me a insurance policy amt. about Rs 247735.70 . which is not mine. They call me daily about 2/3 times to recover the money. In every call i tell there mistake . But continuously calling and mentaly torcher me. After few month a officer call me and understand the fact and remove all figure from my a/c. After 15days again diffent 2 person calling for same matter.
    Its continuously torcher me 1yr and 1/2. Than they send a man from recovery from a outside agency . I clear him all the fact . He understand and report them about the fact.
    After few weak i received a letter from there OA manager - west Mr Sidharth Ughade
    Global Credit Administration about the same matter. My ofiicer Mr Chandra Prakash went his office in mumbai on 17/11/2014 and clerify about the fact . After listen all fact and discripency maid by them tell my officer settle the issue in paid of less amount . My man told him that these figure are not us then no question arise for settlement . He accept the matter and but tell my man we can't give you in writing about this matter. After 7months they arise same matter again and send me letter and outside agency for recovering the money .
    Unauthorized credit card charges
    Unauthorized credit card charges
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      I would like to raise a concern and a complaint against American Express Credit Cards. There is apparently a concern being...
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      I am Dipen Trivedi . I have called ammex services 5 times. I kept requesting them to cancel my card and agreed to pay the...
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      Hello, My Credit Card No. Is :[protected]. My Name : - Atish S Channawar I have already paid my full and final amount in this month. Tried to close my account 100 times via Service center phone no. but not responding to my call at single time. Now they have incurred membership charges with tax and finance charge as well. When I am trying to communicate that I want to close my account, these people are not responding. So by what way I can close this issue. I will not pay renewal fees as I don't want this card. And due to harassment I want to sue this american express credit card bank for the charges of Rs. 1000000. Regards, Atish Channawar Mob. [protected]
      Hopeless Credit Card comapny, I have ever seen.
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        Dear Sir, This is with reference to my application regarding American Express Pay Back Credit Card for which I had submitted...
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        I Archana agarwal has applied american express make my trip credit card on 8th april, 2015. as said by the amex team the card will be delivered by 7 working days. i had given a request the card as earliest as possible because i had planned a holiday trip from 27th april. but unfortunately the did not deliver the card . i got a letter saying i was not available when the card was sent on 11th may 2015. i had again given a request for delivering the card on 16th may 2015 and they said by 20th may the card will be delivered. till today i.e 27th may the card is not delivered but iam getting statement for the amount due . i have called the customer care several times they say we have processed the request or the systems are not working.
        non delivery of amex credit card
        non delivery of amex credit card
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          i am holding american express gold charge card. i got a message stating that 480 Euro has been intiated on my card while i was in india. i immediately called american express stating that i never made such transaction. they told me that my card was blocked and this harge wont reflect in your statement, and they even told me that charge intiated has a validity for 8 days, if that particularly dosen't claim that charge within it days, that transaction gets cancelled. but after 15days checked my statement i showed me a charge debited from my account. and now american express people are telling me that they will look after the matter and get back to us.
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            I, Avinash dadhich, work as Manager at Deloitte Gurgaon office. My current CTC is 17.02 Lakhs . I was contacted by your person...
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            Dear Sir/Madam, Corporate card No.[protected] 42002 YASAPAAL/DEVRAJ COMPUTERS I HAVE REDEEMED 62500 REWARD POINTS ON 22/12/2014 FOR 25 NOS OF INDIGO TRAVEL VOUCHERS. VOUCHERS SHOULD HAVE 6 MONTHS TIME TO USE. FOLLOWING 7 VOUCHERS HAD EXPIRED IN FEBRUARY 2015 AND I CANT USE THEM. [protected] [protected] [protected] [protected] [protected] [protected] [protected] KINDLY SEND OTHER VALID VOUCHERS FOR 6 MONTHE EXPIRY DATE FROM 22/12/2014 Yasapaal
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              I am using American Express Gold Card, this card was offered to me by an executive few months back. No one informed me that this is charge card and not a credit card. When I took this card I specifically asked the executive's that weather this card has EMI facility and he confirmed me that this card do have EMI facility.However I called customer care today as I wanted to make a payment of aprox 70000 and wanted to convert that in EMI, so I just wanted to confirm before hand. Surprisingly the executive Mr Suraj told me that this is a charge card and EMI facility is not available on this card which came as a huge shock to me. This is very disappointing and prove a point that never buy a credit card just listening to what executive is saying. People working at American express does not work on the principle of integrity and give false committment. I don't know how this request will be treated. Regards Gaurav Arora [protected]@gmail.com [protected]
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                [Resolved]

                i want stop processing for gold & make my trip credit as after signing 2 times credit card no feedback is received also i want all documents back as there is chance to use illegally i was given email to Sridhar.S.[protected]@aexp.com so that same thing will send in written that process is stopped but no response regards Surya prakash
                Aug 14, 2020
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                  [Resolved]

                  Dear sir /madam I kindly inform you that i MOHAMMED IDRIES a card holder, American, express card number,[protected]. I purchase a apple iphone 5s cost about Rs 52, 500/- which i use my credit card Rs45, 000/- remaining paid by cash, before i purchased it iphone for clarification of repayment i spoke one of your customer care service executive .Mr Punnet, he assured me made of payment installment without interest & hidden charges applicable and also benefit pay back points, communication with Mr Punnet I satisfied & decided to swipe my credit card by payment of Rs45000/- after purchasing good the Bank is not co-operating with me they are charge me interest & all hidden charges including with installment amount, I done payment every month by cheque Rs 4152/- paid with in Due Date respectively and always suffering to deposite the cheque with weak services from the bank, we don’t have nearest cheque drop box or amex branch in our state intract with them. I compaint many times to the customer care of this regard but they all are misguiding us, they don’t known how important a customer, they assured us a thing and doing diffrently, If I do payment of Rs4152/- every month divided by 45000/- by 12 months is total Rs 49824/- .The actual amount which I Paid by creditcard Rs 45000/- why should I pay extra amount after the clear communication with the bank representatives. Hope will get kind cooperation from you, kindly do the needful as soon. Thanking you and hoping you from the earliest For further clarification please call [protected]. Mohammed Idries, Beauford Creation, #, 460, 2nd main, Pillannagarden, 3rd Stage, Bangalore-560045. Ph:[protected] [protected]@gmail.com
                  Aug 14, 2020
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                    [Resolved]

                    My credit card No is[protected] and it is issued to me in the month of July2014 and on dated 18.08.2014 i was go at D-Mart but at the time of card scratch there is a message reflect that "call issuer". How can i contact American Express Office. Please resolve my problem. My email address is already with you but i write it again. My email address is [protected]@gmail.com and my contact No is [protected].
                    New issued credit card not working
                    Aug 14, 2020
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                      [Resolved]

                      I don't know if I should continue my subscription for this gold card, I always wanted an Amex Card since I started working as all my seniors had one. But the response on my various complains to the call centre has been bad. I have always been promised a call back with resolution of my problems, commitments are never fulfilled. I don't understand that 1) after address verification done by the cr. card company how can a courier company declare my add as bad address. 2) how is the card not delivered due to whatever reasons but the 1st bill is ontime delivered to me by a courier. 3) a commitment from various call centre executives are never followed up by the service recovery team. There is no one to validate and close the complain calls 4) on lodging a complain for the non receipt of my card, but bill is due, I am threatened to pay the bill or I will be charged interest on the outstanding amount. 5) if at all Amex has any customer complaint cell or it's their culture. My ref complain no is - [protected] with AMEX.
                      Aug 14, 2020
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                        [Resolved]

                        Membership NO.XXXX-XXXXXX-73003 OF MR.ANIL K SETHI, This is with reference to my telephonic talk with your authorised person dated 11.05.14, I have already paid the full and final payment Rs.13, 453.00 dt.11.05.14 vide che.no.000052 to you. But regret to write that my statement dated 24.05.14, shows you have added an excess payment Rs.1, 600.29 in my account. i already talked & settle al disputed amounts. so please wave off this amount from the next statement. Thanking you ANIL K SETHI
                        Aug 14, 2020
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                          [Resolved]

                          sir i have applied my AMEX credit card but your responce is very bad i have no expect your bet largest company. your verification department service is very routly. our office client already receive your credit card but my credit card is decline to confirm your call center ..our area is very popular in your city. i compilan your managing director or your supirior. pls do the needful the response immidiate SANTU DEY [protected]
                          Aug 14, 2020
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                            [Resolved]

                            [protected] To The Manager, Credit Card Division American Express Banking Corp. Cyber City, Tower C, DLF Bldg No 8, Sector – 25, DLF City Ph II, Gurgaon – 122002 Dear Sir / Madam, Ref : Returning of Credit Card – xxxx-xxxxxx-61005. I, Tapas Kumar Biswal received your esteemed Bank’s Credit Card – xxxx-xxxxxx-61005 on 1st week of March’ 2014. At the time of introducing the same card to me, Your sales person at Big Bazar, Esplanade Branch, Kolkata told me sir, kindly take the card you will get Gift discount coupon of Rs3, 000/- of Future Group. But received various company’s gift coupons and Future group’s only Rs300/- which was expired on 31st January 2014. The Annual Charges of each and every year is Rs.750/- but when I received the said Card and prospectus then I came to know that next year this will increased to Rs.1500/-. Also I have not use the card till date but today I have received one bill of Rs. 842.70/- which is no meaning. Kindly reverse the Outstanding as I am submitting the said credit card to you to clear the initial misunderstanding by your sales person. Kindly write off the same and obliged. With Best Regards, Tapas Kumar Biswal [protected] (m)
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              Dear Team, I have applied American Express Credit Card and card was approved. I got a message at January 27 2014 from...
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