American Express India Complaints & Reviews

My Ref Number 999101051512010025702 for PF transfer is showing status as 'Your request is In Transit between EPFO Out and In Office'.The status has been same since last 4 months even after everything is approved.

Why PF department is taking so much time. I have seen similar complaints by other people also. Are there any problems in the process?

Kindly let me know when the PF amount will get transferred to my new account ?

Thanks & Regards,
vishal bansal
[protected]

Hi,

I am Vignesh. S from Chennai ([protected]).

I was approached by a person called Venkat (holding mobile no[protected] from American Express Credit Card Division. While he was explaining the benefits of Make My Trip Credit Card, he mentioned that i will earn 1000 Bonus Payback Points each month, if i make a transaction of Rs. 1000, 4 times in a statement cycle.

When i checked the site, it was not mentioned. Hence, i again called him next day, before signing in for the card and he told that it is a special offer for the Corporate Employees and it will not be available for direct consumers. So, not mentioned on Site.

It convinced me, as i already hold Citibank Credit Cards which provided me such offers which was not actually mentioned on site, like Lifetime Free and no annual Fee. Even after that, i have called him and get clarified regarding this multiple times and he convinced me that it is true.

So, after signing in and one successful bill cycle, the 1000 bonus points were not credited. So, i called him and confirmed. So, he told me to contact the customer care to check why it is not credited. So, i insisted him to check as well and missed for few days to check with customer care. After around 5 days, i called customer care and came to know that there are no such Corporate offers and i was cheated.

I again called him and asked why he said so, and he told that he got confused with the Gold credit card and provided me such statement and it is not available for Make my trip credit card.

Then only i realized that i was cheated by such an irresponsible company and its staff. I have paid Rs. 750 + taxes for this no worth at all credit card.

Also, this card is not at all accepted in 80% of the places, where i purchase. Now i was able to use it only on the HP Petrol Stations.

I want the American Express Credit card team to look for such fake agents and take necessary action. I have wasted Rs. 750 + Taxes for this fake statement. Hence, I would ask the american express credit card division to refund my money, so that i can proceed on closing the Credit card after paying my Debts.

I would also request American Express credit card team not to send such Fraud agents to anyone, and if it has been done purposefully by the American Express Credit Card Company itself to cheat peoples, then i would request them to stop this fraudulent action here onward.

Note : I have used many credit cards for the past 8 years and have not defaulted a single time. Also, i have never paid the Minimum amount due till date and always have settled the money in full.

I am commandant IJ Singh serving kn defence services at New Delhi. I had applied for the gold credit card online and a representative by name Mr Sagar came to my office and collected my documents on 19 Apr 16. I was told that a coomunication would be sent to me within 2/3 working days. However he never contacted thereafter. Repeated calls to him and a request in ur helpline has also been of no avail. Kindly intimate me if will be issued with the card or not. Thanks and regards

Vivek sharma from chennai amex desk collected the document set without card plan doc get signed, he committed to come in next 2 hrs but never turn back.In spite of no. Of calls & no action.

His email id vivek. [protected]@aexp.com & mobile# [protected]
Think twice before interact with amex folks.

Sivaram

Hi,

I have paid the full due amount against my american express credit card and called the customer care to get my noc / clearance certificate. Each and every time they are saying within 7-10 days you will receive the copy in your registered address. 10 time i have called and got the same feedback but didn't receive the noc.

I need to take a loan from bank on urgent basis but without the noc that is not possible.
Without providing fake commitment can you please confirm that when i will be able to receive my noc?????

I had Amex makemytrip credit card. I had purchased goods of 51k and 15k in mid 2015, which I payed completely through installments of 12 month . next I had made transaction of around 36k.
issue is:
they are charging extra 51k which Amex donot have any information of it.
also they are appending hidden charges on my credit card which is increasing every month.
also there is one fraud translation that happened through my card.

I have called Amex customer care twice and have provided all the information. they still havnt replied me back on this. what kind of runbish organisation is this Amex, they lure, lie and have no authenticity on their business.I will not pay this amount which I havnt taken.me I will take legal steps and will publish it to social media.
thanks,
Arnab
ph no-[protected]

I had redeemed my points and received a 500 Rupees gift card doesn't work- . Despite repeated telephonic and email requests no action was taken.

It's been months of following up now. Below are some email exchanges which have all the dates and follow ups

Gmail Aman Sethi
Attention Shridhar
Aman Sethi Sun, Jan 17, 2016 at 12:08 AM
To: purnika.[protected]@aexp.com
Hi Purnika,

I have still not received the new gift card. Not sure why I have to request this several times. It's been several months now.

Awaiting your confirmation.

Regards,
Amanjeet

On Sun, Nov 15, 2015 at 6:34 PM, Aman Sethi wrote:

Hi Purnika,

As discussed, Could you please get the 500 INR, gift card with 1 year validity on the following address:

Flat No. 201, B Wing, Nirmal Polaris Galaxy,
Mulund West, Mumbai-80

Cell- [protected]


Awaiting your confirmation.

Regards,
Amanjeet


[protected] Forwarded message[protected]
From: Aman Sethi
Date: Sun, Jul 26, 2015 at 1:33 PM
Subject: Re: Attention Shridhar
To: saurabh.[protected]@aexp.com


Reminder 3: Still awaiting your confirmation for last 10 days.

Regards,
Amanjeet
+91-[protected]

On Wed, Jul 22, 2015 at 11:07 PM, Aman Sethi wrote:
Still awaiting your confirmation.

On Fri, Jul 17, 2015 at 6:51 PM, Aman Sethi wrote:
Hi Shridhar,

Per our telephonic conversation last week, i was awaiting your call this Wedensday- but I did not get any.

I have received 2 gift cards yesterday- but again no value is mentioned wither on the cards nor on the accompanying letter. Also did not get any updates on the INR 500 Gift card.

Awaiting your call back with the updates.

Thanks,
Aman

On Tue, Jul 7, 2015 at 11:34 PM, Aman Sethi wrote:
Hi Shridhar,

I received one gift card- but there is no amount mentioned neither on it nor on the letter accompanying it. Please confirm the amount and the validity of the same.

Also the 500 Rupees gift card that you did not replace doesnt work- even though it has validity till July end. Please replace the same as well and confirm at the earliest.

I could be reached at +91-[protected] for any discussions if needed.

Regards,
Amanjeet

On Thu, Jun 18, 2015 at 5:46 PM, Aman Sethi wrote:

[protected] Forwarded message[protected]
From: Aman Sethi
Date: Thu, Jun 18, 2015 at 5:35 PM
Subject: Attention Shridhar
To: saurabh.[protected]@aexp.com


Hi Shridhar,

As discussed, I was clearly told that American Express Gift cards will have validity for one year which clearly is not the case. I have attached the images for all 3 gift cards- none of which I received but have not used.

Please cancel these and issue 3 new gift cards with one year validity, per our discussion today and send it to the below address on priority and confirm. I could be reached at +91-[protected] for any discussions if needed.

W-30, Ground Floor,
Rajouri Garden (Near Janta Market),
New Delhi- 110027, India

Regards,
Amanjeet
+91-[protected]

I was at my office and in the lobby I see an American Express executive welcoming and trying to sell me the best possible credit card. I had a long discussion as I found the offer really attractive. The executive shared information regarding benefits on my spending and lured me by saying that if I join right now, I will be getting vouchers for Croma (Worth Rs. 500) and Bookmyshow (Worth Rs. 700). I asked for a written communication regarding the same and she did the needful. I got my card few weeks later but the vouchers didn't. I constantly followed up withe the executive regarding it but she simply ignored the request by saying "I will surely get back to you" (She never got back). I registered my complaint to the central office team by calling their call center but no one responded back regarding this. This incident took place in November 2015. Please see image as proof. After few months, again a different team visits office premises and offers me a credit card. I explained them the problem that I have with AMEX and they assure me to resolve it in max. 3 days. It has been more than a week now but didn't hear anything from anyone. I must say that the customer support of AMEX is the worst. I didn't expect though. I don't know how many people see this but it is my strong suggestion to not to trust these guys.

Hi
I had been contacted by amex representative mr amandeep j heer for selling jetairways co branded platinum cc
His mobile no is [protected]
He is offering jet amex cobranded platinum credit card with additional feature o[censored]pgrade to plantinum tier membership of jet airways on enrollment of the card.
I did not trust this but his manager mr vinod kadam see below details.

(Vinod kadam | channel sales manager | american express services india ltd.
One indiabulls centre, tower – 2, b wing, 8th floor, jupiter mills compound, elphinstone road, mumbai – 400 013
( +[protected] | 7 +[protected] | ( +[protected]
Email : vinod.[protected]@aexp.com web : www.Americanexpress.Co.In)

Has confirmed me on email of this feature.
They have insisted that the feature existed & will be offered to me.
So i & my brother both have applied for the card.

Now the platinum tier upgrade is denied by jetairways & have that they donot have any such tieups & mr amandeep singh j heer has blocked my number.

So it is a case of fraud by such trusted creditcard companies & serious action should be taken against them.

I also have the email that vinod kadam has sent me from his american express id as proof.

American Express - Have also started cheating and doing fraud with Customers - Shocking & Wired!!!
I have opted for Amex card in Jan' 2015 and have been asked Amex representative that i just need to pay first year Anual membership for INR 3, 500.
Yesterday when checked my latest statement i came to know that i have been charges extra of INR 5, 000 as an Annual fess. There was no SMS with respect to card fess which has been added to my statement. Today i called up customer care and spoken to CCE all what he has was an apology and he told me that i have signature all the Terms & Conditions at the time of applying for this card.
I re called and could collect that Amex representative who has got my application processed did not ask me to sign any documents in fact he asked me to share my documents over his official email - A copy of which is still available with me. Than i realized that the sales representative would have copied my signatures to get the application process since i will not signed any of the document which has a yearly fess.
Later when i asked the American Express team that share my signatures or a scan copy of application they do not have it since they will be at fault.
I asked American Express to cancel my card they were very quick in doing it since they do not want this matter to be highlighted since they also no my signatures are been done on application form without my authorization.
Pls stop doing this fraud activities dear American Express

I am Madhu and I was issued an AMEX gift card bearing number[protected] for INR 5, 000. The card had a balance of INR 1, 000 when it expired on July 2015. I spoke to their customer care in September 2015 and I was told that a new card will be issued with 15-20 days. However, I did not receive the card and i forgot to follow-up with them. When I re-checked with them on Jan 19, 2016 I was told that "the card is defunct (lapse of 90 days) and as per their records, I had called them however, before placing the request the call got disconnected and the request was not placed" where as the actual request was placed by me and taken by their representative. I understand that there was a delay in following up from my side but the response I got from AMEX is grossly incorrect, negligent with their 'do not care attitude' is utter dismay. It is not about the money involved but the services metted out by such supposedly reputed Company.

Madhu
[protected]
mr.[protected]@gmail.com

This is in regards card number [protected] name salim shaikh was charged a annual fee of aMt 1700 so I am blocking this card and don't want to continue your service any more neither I want to pay this annual fee my contact details :[protected]

I needed to purchase Iphone. On 6th Jan 2016 I called their call center at around 12 noon from my registered phone number, if I can get my purchase converted to EMI. The executive confidently informed me that the EMI option is available for 12 months with 1.29% interest. He said that I can call them within 48 hours of purchase to do the same. Based on input I did that. When I called them on 8th Jan 2016, the new executive denied any such facility. It seems Amex employs people to give wrong information to make such purchases and later deny. This is a clear case of fraud by them.

I was offered a Makemytrip credit card. When I was applying, the sales guy kept calling up for documents. Even when I was travelling I sent all documents for my card and I requested an add-on card for a family member. Documents of my family member were also provided instantly.Within a week or so I received my card but despite repeated follow ups for more than a month I did not receive the add-on card.The customer care team speaks politely but does nothing. They assure you of everything but actually nothing is done. After a month, I was asked to resend my family members documents and make a fresh request for an add on card. I was frustrated and requested closure. According to the policy, if I closed the card within 60 days(without using), I would not be charged any amount. How incorrect to think that! I have been receiving monthly bills of annual fee, interest due to non-payment and service tax. This is the fourth consecutive month I have received a statement. The card admits my card is closed but I still have numerous charges!There seems to be a huge error in their system and calculations. I am tired of calling the customer care and requesting to stop sending bills. Due to the confidential nature of my personal information, I cannot provide the details of the card. My email id is [protected]@gmail.com. Hopefully, Consumer Complaints can help me to get this query resolved.

I'm a student of IIM Calcutta. I was told I'd get 1000 rupees worth Bookmyshow coupons for applying for American Express Gold Card. I haven't received any till now. I took the card and I am using it for the past 1 year and have been loyally paying my bills. I don't want to give my personal details here. BTW, I have mailed them like n number of times only to get no reply.

Hi I worked for american express for the new accounts team and i did not get my salary and full and final for the few days i worked. Please if i can get help. My name is Sanjeev Chauhan, and i worked for this company in 2014 and left in October 2014. Please help. My phone number is [protected].

I have booked train ticket from Kollam Jn to mumbai for 29.11.15 at 10.48 pm for sleeper class in the name of Deepak Singh from my American Express Credit Card. The transaction failed and Rs.672.80 debited to my card. Please advise me what to do to get my refund. My mail id is ajay.[protected]@gmail.com.

Dear Sir/Ma’am,
With due respect I would like to know my credit card application status in written.

Yesterday, I called to your customer care then one of your executive replied me your card application has been rejected/declined because of CIBIL. Then I pull out my CIBIL records after paying 500/ INR and my CIBIL score is 849. I am attaching that email along with this email. Please use madh1985 password to open it.

I am getting 1 Lac 25 thousand salary each and every month in my ICICI bank account and regularly paying Income Tax to Indian Government then why my application has been declined/rejected.

I have a Home Loan of 27.5 Lac and it is running from last one year without any obstacle and paying 30 K each month to Bank.

I am a respected citizen of India and I want satisfactory answer from American Express else approve my card under the appropriate norms and condition given by RBI. Else I will take move for further step.

Hoping to get a speedy reply ASAP.
Note : Attaching CIBIL screenshot records for your perusal. Let me know, if you need any other information.

I am waiting to receive one reply from you all in written else i will be using Banking Ombudsman clause number 6. Please find below
12. AWARD BY THE BANKING OMBUDSMAN
(6) 7 In the case of complaints, arising out of credit card operations, the Banking Ombudsman may also award compensation not exceeding Rs 1 lakh to the complainant, taking into account the loss of the complainant's time, expenses incurred by the complainant, harassment and mental anguish suffered by the complainant.
Thanks & Regards,
Madhav Mishra
Mobile : +[protected]
Home (Landline) :[protected]

American Express bank India — AEBC card number [protected], irritable undue follow ups and false assurances by customer care 1 Review Add a Comment Mark as Resolved User Kapell Birla on Oct 21, 2015 There are more than 25 talks in customer careabout O/S payment which is never paid to me. Rs. 14000 Cheque is said to be provided to me which I never recd and now follow ups and calls and interest added statements months after months despite all the promises that nothing will be asked and issue close in 48 hours as standard reply including your recovery dept. I closed the card after confirmation from recovery and follow up dept and once confirmed I cut and throw the card. It is very ugly of your bank to ask without even verifying the facts that no cheque is cleared in my a/c and finally threatening letter comes from you dated 22 sept 15 from Madhu Nair. Please Better check your ends first before asking any amount now onwards and stop harassing me failing which I shall be forced to take action and publish against your bank in media. Let us not waste time on papers.Verify foirst in details. I am clear that no money is due in my name. I use other cards for years with huge transactions and never faced any such cheap service like yours. I believe I was right to cancel your card with hopeless and paining end. Please confirm back on mail to me at [protected]@yahoo.com as i now shifted to Africa. It is my decency that i informed personally before leaving the country and even now interacting . Please close the matter as not even a penny will be paid which is not due to me. thanks and regards Kapil k birla Complaint comments 0 Comments Update Complaint Share0 Tweet0 Share0

Dear Sir/Madam,

I have expecting a resolution for my issue. Kindly respond to it.

Regards,

Anoop

From: Anoop Bordoloi
Sent: 09 October 2015 00:11
To: [protected]@aexp.com
Cc: [protected]@aexp.com; [protected]@aexp.com; kaushal.[protected]@aexp.com
Subject: Additional charges.

Dear Sir,

I am holding a card([protected]) with you for last more than 1 year and during this period whenever I have used your card I have made payment on time. When I was given this card I was informed by your representative that there is no annual charge on my card except the membership joining fee. But last month when I received a sms from your bank that I am liable to pay annual fee then I got surprised and with some more enquiry I came to know that I was misguided by your people and I have to pay the annual fee. Due to all these confusion that month I made the payment on 8th or 9th instead of my due date on 4th and later on I came to know that again I been charged late fee for that. I have no issue with the annual charges eventhough I was wrongly informed, but the late fee should have not been added to my credit. I have been regularly paying your bill till now and my sincere request to you is that kindly waive off the late fee charges and let me continue the good relationship with your organisation. I would be very grateful to you if my request is honoured.

Sincerely,

Anoop Jyoti Bordoloi
[protected].