American Express India Complaints & Reviews

My name is Ankit Shinde. Phone number is [protected]

Credit Card — Cancellation of card and Due Payment

Dear Sir/Madam,
I am holding
HDFC Credit Card: [protected]
which I am not using since February and I have called to your Customer Care to cancel. Moreover, some amount is pending because I have paid the amount told by your customer care executive on duty, becuase I am not able to receive the bills on time, may be because of area or closed house etc. issues.

I also called about the 1 time settlement, but I can't understand everytime the amount is being increased has become almost double then the actual amount.

You can check my past record with the deals on the same credit card.

Why should I do such mistake and to pay more amount ?

I seek your early action in direction to cancel the card and give me the amount to pay the original amount.

Credit Card — credit card payment amount

hi,
i am saibabu g.i want my outstanding amount of this month which actually i have to pay before 28th of this month.just send my bill amount to my email id.so consider this as a request and send the outstanding amount.
thanking u


regards,
sai babu g.

Credit Card — amount due

I had applied for home loan, the banker says that cibil report says that some amount is pending. Kindly confirm the name of the credit card and amount due so that if genuine case i am ready to clear the amount.

Kindly advise. very urgent please

suresh

Credit Card — Closure of credit card account

Dear responsible officer,
I am trying to get in touch of your customer care phone banking officer through credit card menu for almost 2 hours but failed. Then i opted for the loan menu. Thanks to your prompt service for loan menu, i could talk the concern person who helped to connect me to the credit card division customer care executive. However the executive did not take my request for closing the credit card account, saying that the service was not available due to some technical difficulty and asked to call again after 2 hours, provided by then the service is restored. I am sure; i will have to struggle to again contact your credit card division C. C. executive.
Kindly close my credit card (#[protected]) account and inform me on my E- mail ID.
I have paid all my dues. In fact some extra amount, which I can forfeit for closing the account.
I hope ICICI Bank acts sensibly and prevent the harassment of its helpless customers. Also your Customer care call centers needs redressel for providing, I am not saying very prompt but at least little responsible customer service.
Thanks,

Regards,

S. K. Sonone

Credit Card — bill payment

dear sir, already i paid by bill on chq no 37072 dt[protected] on andhra bank maharanipeta visakhapatnam .i submit chque in your bank on[protected] due to your delay collection your people are charged for me it is not my mistake i have 3 credit cards but ihave given a cheque for what number i don't know but it was collected on[protected] fro rs 5640 dt[protected] even then regularly you are sending letter to me with interest.sothat i request you to rectify the mistake and waive the late fee charges and interest. MY CARD NO 5177 **** **** 5105
5177 **** **** 5204
5177 **** **** 5006

Credit Card — card payment

Dear sir,
My card no is [protected], by using this I am paying my monthly installment to a prulife policy no 03038383.
My last payment was 31st may 2009, I was requested you to do this as auto debit, now the installment time completed hence u are requested to stop the auto debit from June 2009 onwards, no more dues, kindly send me a acknowledgement for this.
About this issue I have approached your telebanking services, but I was waited in a long Q, around 18mints
Regards
subramanian

HDFC Credit Card — Non Closure after payment of settlement amount

I have repaid all installments towards settlement of credit card no [protected].



Over telephone I have been conveyed that the settlement has been ratified but no physical document in form of email or in form of NOC hard copy has been delivered to me. When I enquired to your Credit card call facility they have stated that HDFC does not provide any NOC. I cannot accept this. Please provide NOC hardcopy to the address below. Greenwood Nook, Flat No 10AR2, 369/2 Purbachal Main Rd, Kol – 700078.



When I further enquired about the same I have been told that in cases of settlement of dues in credit card it is customery of HDFC to inform verbally only and that HDFC Bank does not provide any NOC hard copy!!!



I fail to understand how HDFC Bank thinks that a customer who has paid Rs. 70000/- (Seventy Thousand only) as settlement value in a credit card over a period of seven months can be provided such an argument at the end of the payment period while none existed at the time of settlement negotiation. Also without a formal closure how can a customer interprete that in future yoy may not come up with a new claim on the same instrument. This is gross violation of any relationship in banking or otherwise and the nature of operation is NOT transparent, from customer perspective. For you reference attached is the RBI directive on fair practice in creadit card operations.



I ask you to provide the following for this credit card :



a) Cibil Report Update for this card(Either through email or a hardcopy). Incidentally I have found no updates for this card when I last accessed my CIBIL credit report 5 months into repayment of settlement value of this credit card and in the CIbil report it was still showing a whopping 1 lakh as outstanding. What kind of financial reportage is this?

b) A hardcopy of NOC for this credit card with associated correct status.


Partha Pratim Mukherjee
Kolkata.

HDFC bank Credit card recovery department is most notorious in the country.

That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers. They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and write off in cibil.

They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost


Stay away from HDFC bank for all reasons.

Amex India CC — Without holding card how to pay

Without know whether the customer receives card or not,they insist me to pay the card due everymonth and keep on sending payment due sms's,since i've relocated to other city,i don't know how to proceed further...

Credit Card — payment/cancellation

I want statement of account since the first transaction I have made till today. Because I am using my other citi card ending with 8801. so how this much balance is outstanding & from when?

Thanks & Regards...
Deepak Mehta

gold card — Complaint for customer service

I am a Gold card holder of ABN amro bank
I am writing to inform you with the problem i am facing & also the customer care people sitting in cannought place office are giving me wrong information & not treating me well.

On last year July2007 i have purchased something for 40000rs through this credit card which i have converted into EMI for 10 months. I had paid 4627rs from july to december07. And on the January month i have not paid anything & on feb'08 i have paid 10000rs. This means i have paid total amount 37762rs. After all this i have started getting call from Priti, connought place abn amro customer care office her number is 32637084. She told me that i am left with a balance of near about ten thousand rupees & after this my account will be close. After a long conversation for 2 to 3 weeks i have given her cheque for 10thousand rupees.
Moreover i have not got any closing letter for this & i have called up her plenty of times. That time she told me that the closing letter has been issued & I'll receive it very soon.

However i have not received anything yet & i have started getting call from the same CP office that i am due with some of amount. when i talked about all this they advised me the Priti has gone for a long break as her exams are going on. There are few girls sitting in a CP branch customer care office doesn't even know how to deal or talk to their customer. Most of the time i call them & telling them all about this problem they simply cut my phone & after that no one comes on line. There is Prabjeet, her number is 32642726. Shally at 32637074 & many more girls who always keep transferring my call from one number to another & but no one gives any senior or supervisor on call. Today i had a word with Prabjeet (more then 20 th times) & i asked her to please put me to any of your senior or supervisor. Then she put me to shally Sharma, she told me that she is her supervisor. when i started talking her abt my problem she simply cut my phone & after that no one picked up. I have never seen such a bad customer service. This is really pathetic. when i try to get in touch with any senior person who can help me out...no one picked up or they never transfer my call to anyone. But when i am on some urgent work or in a office meeting i always gets a call from customer care that i am due with some of amount. Could I please ask you to look into these matters - not only on my behalf but also on behalf of other customer, and in fact on behalf of your company, too.


I look forward to hearing from you.

Thanks,

Amit Ray

American Express — PF amount not transferred

Please let me know the PF withdrawal status of my account: DL/19614/3189.

Its been 2 months i have submitted by form and more than 6 months i had left my job.

Regards
Ruchika

Future Bazar Credit Card — Renewed card not received

Hi,

This is Prashant an old client of ICICI Bank who is been religiously making dues payment before due date.

It was I who called up these guys to get my card renewed and I was told that since it is been taken by Future Group I have to give confirmation.

So a request was taken and along with that a address change request was taken for which I was told that it will take another 15 days for address change request and 3 days for card to get delivered.

After which I called up in another 20 days and I was surprised to hear that no request was been taken and the full process has to be followed once again and it will take another 15 days.

What should a customer do in this case?

The request is not been taken by customer service department and the customer is simply wasting his time following up with the renewal process, I think future group is not interested in renewing old customers :)

Prashant

Dear Prashant,

We're sorry to hear about your experience. Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you. I would request you to write to us at [protected]@futuregroup.in along with the store details, your contact details along with your reference id 4600 and we will surely get back to you.

Regards
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't received any response from end.

Regards
Priya
Future Group Care

American express Kingfisher credit card — Misleading sales

They promise you free round trip tickets in Kingfisher class for every 1.75 Lakhs of spend. For a common mans understanding, free ticket means you pay the government tax charged.

When you try encashing, they charge you a hefty concierge fees, which makes the ticket very expensive. It is as good as getting a normal ticket from them.

Misleading ads and i believe this is a classic case of cheating the consumer.

Beware and do not take the credit card.

I do not understand how they are allowed to market this.

American express is cheating people and also charging people for the same. We should do soemthing about it. - http://www.consumercomplaints.in/complaints/american-express--platinum-card-c519...⇄

Sir,

CIBIL RECORD UPDATE
CREDIT CARD NO.[protected]

I have closed my American express credit card on 26th feb 2009 with last installment of full n final settlement.

Your letter ref is 20092602/AEBC/MD/GRCC/0150/Scan/004 dtd 26 feb 2009

I have not yet received any closure letter from the Bank. Please send in immediately and update the record in CIBIL by removing all the records.

manohar b devrukhkar
C/34 New Gitanjali CHS Raheja Township Malad East Mumbai 400097

[protected]
[protected]

copy to ;

CIBIL, MUMBAI

THE BANKING OMBUDSMEN

Hi,

Thanks very much for this comment. It help me to think about my ideals.

Tks again and pls keep posting.

If you want to get more materials that related to this topic, you can visit: http://jobinterviewquestions.biz/

Best regards.

hi
I am having American Express Corporate card, when the same was issued by the banks agent, they charged me some Rs.2800.00 as a one time fee and assure the same will be adjusted in future transactions, forget adjustment, they charged me annual fee again, as i was out station and not carrying my card even, the bills, late fee and interest piled on, on my return i tried all the sources, via mails, many calls till the head of the department, every time i got the assurance that the same will be rolled back and their executive / account manager will call you in 24 hr. its been 4 months, i am calling again and again, but till this date did not receive any mail or call from them . Its actually a strange behavior of bank of such repute. I personally rate the one of the top but this time i am shocked . May i request some one hear from AMEX please.
regards
Yogesh
Affiniti Enterprises.

Kingfisher Airlines — Kingfisher Airlines - rescheduled flight

Can you please let me know who I would send in a complaint about the Kingfisher Airlines
Please provide me with details of email address

Thanks
Bharat

Kingfisher Airlines — Customer grievance- Rescheduling not done at flight cancellation

Hi,
This is Mohit Tiwari (Customer). I have booked air ticket thorugh clear trip in kingfisher Airlines from Mumbai to Lucknow on 4th Nov'10 .I received SMS for cancellation of flight on 30th Oct'10 .

This is the second insatnce when at short notice flight is been cancelled by Kingfisher airlines. However , tHis time being Deewali season I had booked my flight well in adnavce.

I have called at call center to reschedule my airticket and waited for 45 minutes twice in the call center phone queue before i recieved any response.

Pl find mentioned below pathetic response received from call center staff.
Staff Spoken : Mr Pasha , Mr Srinivas.T , Mr Chetan from banglore Office on 30th Oct'10.

1: We are really sorry,no seats are available in the flight on the 4th Nov'10
2: They are giving me option of to fly on the Deewali night (5th Nov'10) and reach home in the night (10:00 PM), which is not expected to me , as i have booked ticket well in adnavce.
3: However, They have pressurized me on taking 5 th Nov'10 night flight , as i wont be left with any options later on .

My concerns :
1: Once i have booked ticket well in adnavce , why flight has been cancelled at such a short notice
2:If at all flight is cancelled , THere is no alternate option provided on advance bokking day( 4th Nov'10) by the airlines, although it is deewali time
3: I am not left with any option , other then beg in front of airlines staff memebers
3: This is the second instance , when flight at a short notice flight has been cancelled

I want a explanation and justice, by getting rescheduled airticket on 4th Nov'10 as a consumer we are not at fault.

Flight Details:
Flight No: BOM-LKO IT-RED-3169
Airline PNR:BRMCAE
Ticket#:[protected]
TIme : 06:30 AM,
Date: November 04, 2010
Trip ID : [protected]

Regards
Mohit Tiwari
[protected]
[protected]@yahoo.com

Kingfisher Airlines — Reschedule

I booked an airline ticket in kingfisher for the date 9th Jan 2010.Ticket cost Rs.4004/-...due to personal reasons I decided to travel the next day(10th of jan) and tried to cancel the ticket.But since I found an option for rescheduling,I thought it will save time as I don't have to cancel and book once again.The ticket rate was Rs.2074/- for the next day.I thought they will take the rescheduling fee only and give me back the remaining amount.Person in the customer care did not tell me that this is not going to happen!!..They took Rs.500/- as rescheduling fee and did not give me the money back..in effect I payed Rs.4004+500 for the ticket that costs just Rs.2074..Even now the same ticket costs Rs3600/- only as per kingfisher website...THis means if I had canceled and re-booked it would be just 2074+500!!!...Because of this prank I lost around 2000Rs now...When I called the customer are they told nothing can be done from their side..what can I do?where can I complain?..please help me..

Kingfisher Airlines — Reschedule done without any intimations

Hi,
My name is Shaik Mudassir Ahmed. This is the first time I booked travel with kingfisher airlines. I have a flight journey with kingfisher on 09-nov-2011. My journey is from Bangalore to Hyderabad(round trip). The outgoing flight which I originally booked was IT2423 departing Bangalore at 9.45am and reaching Hyderabad at 11.15am with PNR :- DZRJBT and returning back to Bangalore from Hyderabad on the same day by flight IT-3432 departing Hyderabad at 9.20pm and reaching Bangalore at 10.25pm with PNR :- NCLQTM.
Both my outgoing as well as incoming flights have been changed and there was absolutely no intimacy regarding the same to me. With a lots of difficulties and with a lots of negotiations, I scheduled my work according to the flights and at the last moment when I just checked the itenary casually, I came to know that flight timings have been changed and flight number has been changed without any intimation. I framed my schedule with a lots of difficulties and with your flights being rescheduled, its more difficult for me to change my entire schedule.
I called up to kingfisher customer contact center and with a lots of waiting time I finally got a chance to speak to customer care executive. I had to make a lots of negotiations in order to accept the options provided your representative. And when I finally decided to select one of the rescheduling options, call got disconnected. I had to call back once again and the second time and I was on waiting for more than an hour. And unfortunately the previous representative whom I spoke did not make any note on the reservation and the entire conversation was left without any documentation. I had to explain the entire situation to a new representative once again and there was an option that was available which was good to me and with a lots of hold time and with a lots of argumentation the representative agreed to give me a call back within 2 hours regarding an option that was compatible with my schedule. But there was absolutely no call that was given to me even after 24hrs. I had to call once again the next day and unfortunately once again even after such a big conversation, the representative failed to document the conversation. I had to explain the entire story once again for the third time. And with no other options available, I had to forcefully take the flights that representative offered.
Now there are following things which remained unanswered.

1.Why was there no intimacy regarding schedule change?

2.What stopped your representative to give me the option I asked for?

3.Why are your representatives not documenting the conversation? Your representatives failed to document the record for 3 times.

4.Why was I suggested that "REFUND" is the best option by your representatives?

5.Why didn't I get a call back from your representatives even after 24 hours?

6.Why was I given a "fake promise" of getting a call back by your representatives?

I have attached recorded conversation with your representative where he promised me a call back.

I am totally unhappy with the type of service I got from kingfisher and I had to spend a lot of more time and more money because of your reschedule. It affected me real bad. I really deserve to get some compensation for the inconvenience caused from your side. You have to compensate me by providing free meals on board for my trips on 9th and 10th of November, by providing free drop to my destination or by providing free trip vouchers. If you do not want to loose a customer permanently, you will have to give me a compensation. If there is no action taken then you will definitely loose me as a customer permanently. I hope there is something that will be done regarding this. I am hoping to get a quick positive response from your side. Thanks in advance.

Regards,
Shaik Mudassir Ahmed.

what is the solution for the redemption points on amex card already been transferre as king miles. Is there ay way that those points can be reinstated so the they can be used with any other amex brand partner?