AO Smith Complaints & Reviews

We brought AO Smith Z1 model water purifier on Jan 30'2021 and after 2 months o[censored]sage it Started showing SCPA symbol. Raised complaint for service and I got different answers from different technicians saying filters needs to be replaced and this answer is without checking physically the product. And later after escalation to Manager, another technician came and reset the water purifier where he is said it is due to water bubble block in this model.

And again after 15 days of this same issue repeated like showing SCPA symbol and UV filtration stopped and again the same story happened like technician came and reset the water purified again where it started working back again.

And again after 15 days now we got same issue where it is showing again SCPA symbol and Filter stopped.

Technicians are not able to provide permanent solution or this might be defaulted product.

This is not acceptable to get the same issue for every 15 days. Here I am providing my service request numbers till date for your reference.

14251788
14331403
14399470

Please replace my Product or provide me permanent solution for this issue.

Thanks,
Munawar Hussain

Our Z8 model Water Purifier not working due to leakage (overflow) of treated water. Earlier 3 months back same problem arisen. Problem redressed temporarily. Same problem repeated now.

Dear Sir/ Madam,

Sub: reg complaints raised vide 14331415 / 11921424 / 11495011 / 09968166
I have boughtAO Smith Water heater product from one of your reputed dealer.
From the day I bought i.e. 18/03/2018, I have been facing problem with the Water heater.
after water heating I do not get inflow of water in Hot water tap. For the same I have raised multiple complaints. None of them have told me that there is manufacturing defect which I have been raising since day 1. All the technicians told me that there is a problem with Apartment water tap that has been fixed. After spending almost 30k to completely damaged and replacing the existing tap ( though plumber said water pipe is clear and unncessarily you are spending money for this), I have told plumber to get it done as I had lot of faith on AO smith as its is an international brand. To my surprise, I have raised 3 complaints before warranty period. Every technician told me that to to press red button whenever I get electricity problem inside the geyser. Secondly I have also replaced Power plug to better capacity which I also did.

Before, I used to get 10 hot drops per second when I purchased the product, Now I am getting only 2 drops after opening the tap. This is very clear that AO smith has cheated me completely that when they are aware of the problem from DAY 1, they have just tried to escape instead of fixing the exact issue. Now, post warranty, your techinican is saying that you need to buy to new geyser or water heater as there is a problem inside the water heater and not with tap and it is their since long time. He tried to clear with screw driver and all types of mechanisms when he visited.
Please find the below tickets that have been raised for auto switch off of water heater or low pressure in water. Both have been expalined when technicinan visited the place. I seriously not in a position to throw out this water heater as still it look brand new and maintained well. I cannot afford to buy another geyser just because of your in capability of replacing the faulty material. Looking forward for your prompt and quick revert.

Below are the compalints raised for one product as the geyser is getting switched off frequently because of low water pressure.
Ticket No:
14331415
11921424
11495011
09968166
I will be putting this in consumer forum if this doensnt get resolved.

Regards
Kiran Kumar K
[protected]

Pl send technician for fitment of geysers order no[protected] dated 21 feb 21 and order no[protected] dated 21 feb 21

I called to AO smith customer care for my filter check and they assigned this task to his one employee name Mr. Venkata reddy( mobile number +[protected]in sarjapura area Bangalore, near Sompura Gate, pin code- 562125. I asked him to provide me estimate before changing its part so that I can decide whether I should go for it or not. But he changed one by one it’s part and make a bill around 5000Rs and saying better take Amc which will cost 5900Rs. I asked him I don’t want to change parts as it’s going beyond to my budget. But he changed it forcefully and took amount for the same we also did the payment because it was turning 10 pm and we didn’t want to continue further.He didn’t checked TDS also that day and I need to call him again for checking TDS next day in the morning and again requested to take back the device since the charges are very high. He said since it’s already changed we won’t take it back.Again morning we called customer care and took number for Area manager Mr Muniswara wherein on concall Venkat changed his words and said on your approval only I changed. Is this kind of service you are providing where your employee are just trying to make higher bill as per their wish. I called to his manager name Srinivas( mobile number[protected], but he is also talking rubbis and not providing any positive support. I called to Srinivas manger name Muniswara(mobile number [protected]). We inform the same incident to him but he told you don’t have any proof to proof your point. So you are free to complain anywhere you want and he told of you will complain I will make sure the refund is not done. Dear Aosmith after looking on your service and employee behaviour request you to take the device back regardless of price I must say I have kent water purifier which provide far better and awesome service and now I can understand why market person suggest Kent over aosmirth.

I purchased 3 geysers of 25 litre each. They were installed hardly 2 months back. I don’t know why geyser water is not coming from Basin mixer in one washroom. Please take care of my complaint.

Water heater not working water not getting heat I Buy this on[protected], it getting power supply but water not getting heat, my warranty no :B[protected]

We took the cleaning service for our geyser on 5 Jan 2020 and after the cleaning service the geyser has not been working (it was working perfectly fine before). The technician came to check on 6 Jan 2020 but could not fix it. I raised a complaint to customer care on 7 Jan 2020 but we have not received any resolution yet with the geyser not working for the last 3 days after the service.

The technician also handled the geyser poorly and there are scratches all over the surface of the geyser now. AO Smith has provided any solution to our complaint and issue.

Very disappointing service from AO Smith.

Water heater not working, it is not heating properly
model :EWSH 15-LHS
15 LITERS
B[protected]
PHONE NUMBER :[protected], [protected]
ADDRESS: #20 3 RD MAIN ROAD MARUTHI EXTENSION BANGALORE 560021
NEAR SRIRAMPURAM METRO STATION

Not

1st Complaint No. 13611574
2nd Complaint# 13654433
3rd Complaint # 13673358

My geyser was working well & I just called for service purpose to clean the glass tank as it was delaying the heating time and hot water didn't come in good quantity as it used to.
I esp. requested the CUSTOMER care to send me a senior technician so that I don't hv to suffer again & again. Yet they took it casually and send me a young guy of 22-23Yrs of age with no GREAT EXPERience.
I had to call your CS four times as your service guy deliberately damaged my geyser by the way he was handling when he came for the first time service visit. He scattered all the geyser dirt on my bathroom floor, shook my geyser to clean the tank roughly and singlehandedly and not bothered about anything.. He lastly inserted the wet plug directly into the socket... Didn't bother to check and took the money and went away.
Then I again called up ur service center... Another unexperienced technician came called Sandeep and he told me the so called senior technician forgot to switch on the button given inside the geyser panel.
After that it worked for sometime and again it stopped working after a while... I called again and the sent another unexperienced guy Ravi Shankar.. He could'nt do anything... Then finally the first so called senior technician Harmendra came and he told me madam aapka thermostat kharaab ho gya hai to my surprise as I never touch that to change the heating spead.
He was putting a duplicate thermostat... Clever enough to show me he's opening a new packed thermostat of AO Smith Company & he opened from the side from his teeth... I picked up the packet to see the manufacturing date but I was shocked to see that the packet was stapled from the top in a very clever way... I actually gave him a scolding for fooling the AO Smith CUSTOMERs but that shameless guy wasn't really bothered... I told him I'm not goin to pay for this fake product... He later came within an hour and got a new one. Showed me the seal. My thermostat is in good condition and still looks new... I wonder why he couldn't find out the actual fault that he himself deliberately created.
I am a busy person and I'm really pissed off with AO Smith and their service centers as after complaining to them they told me to talk to the supervisor... I told her that's not my job... That's ur job to update the supervisor & to look into what the CUSTOMER is complaining!
Last year too your two service guys exchanged my new geyser parts to old ones and I complaint but was never heard... I will surely write to your US department on how AO Smith treat their CUSTOMERs like ###!
Highly disappointed with your useless and painful and thhug services!

The issue that I have experienced was: Its been one year I purchased, but i hardly used only 6months. The power is off, could not able to ON. After repeated service requests and 3motnhs after my complaint, one technician addressed solved it. It worked for 2 days again the problem raised. Again I made a complaint, the same story repeated.

It occurred on: 10/12/2020

Only thing is i request is to replace the UNIT with a New one.
And It would be better to shut down the Products and Services by AO SMITH.
Because, they are many other options for the customers to choose a similar product.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case

I really wasted my time and experience after getting AO Smith water purifier.

I purchased the water purifier last year in the month of Oct. 19 and so many issues came and there is no one even to listen or give a call back, after sale service.

On 30th Sept. 2020 the technician visited and I requested him to check thoroughly but no one even bothered even that and last month when warranty got expired this product is a box for now and I wasted 21000/- rupees.
SO many times I sent the mail in their email but now they are least bothered and asking money from me and this was an ongoing issue since month on month but they have not given me any permanent solution but only busing time from me.
Lastly, I request you to take the strict action against this brand so that other people in our society should be save when money matters a lot for everyone.

Membrane replacement done & invoice provided in Sep2020 but membrane worked only for 1 month & technician confirmed that there is problem with membrane & needs to be placed for only filtering 500 litres??? Membrane from AO smith is pathetic & also what abot the durability after paying 2100 for membrane. is the product defect or the servicemen installed the duplicate/used membrane??

The invoice states that the membrane is having warranty of 1 year . After repeated calls i am unable to get quick response from AO smith customer care & technician. Based on the invoice copy i am raising the consumer complaint & the problem is not solved from past1 month.

This is the repetitive problem for which the technician has changed the RO membrane but after changing the membrane & all the filters like sediment, Carbon, ART, RO membrane, 2 solenoid valves replaced, Flow restrictor changed, pipes changed twice & charged almost 7000 rs for parts & labour above 1000 which is excessive & also service is pathetic ( Invoice copies attached ). From past one month calling customer care & i am not getting support from AO smith & also from the technician which is pathetic from US company.??!!!

PATHETIC! Worst ever installation by the concerned person.

He broke (drilled through) the main water pipe which lead to water leakage through the entire wall once i turned on motor in the evening. He knew he has broken the pipe. I told him beforehand that there's water pipe underneath. Now they are not picking up my calls even. Pathetic service/experience.

I noted the person's bike number also which is
HR 87A 0108 (CT 100 Model No.)

His supervisor (Ali Khan) is also not picking my calls. Ph No. [protected]

I will escalate this issue in consumer forum and senior management who will make sure to take into account for all the damage done and inconvenience caused.

I NEED THE REPLY TO MY EMAIL AS SOON AS POSSIBLE.

I had purchased an a o Smith water geyser from Amazon, during purchase company specified an installation. But technician has not arrived. Later I personally placed a request for installation from a o Smith customer care. They have acknowledged and given me confirmation of installation would happen on same day, later on technician had made a call to me and asking some components of tools for installation, he wasn't visiting and saying excuses for providing services, I had availed authorised service centre number by placing again my request. This time authorized service centre manager (Dynamic service - Vijayawada), I acknowledged him about the issue, where his technician has addressing. But authorized service centre person also not in feasible of providing service to the customer and answering recklessly. This kind of attitude was difinetiley gives negative impact on company good will. This type of service aren't encouragable.

You can see this kind of water that we are drinking. COCKROACHES all inside the main chamber. I have raised the complaint so many times still it's not resolved.

The service engineer changed the lid last time but having holes in it as you can see in the picture.

The technician visited 2 days back and we can see again the same problem in the level indicator.

This is really frustrating and causing severe health issues.

On top of this we have AMC for 4 years, that means paid way too high expecting a better product but this is horrible.

First, your product has stopped working 20 days after installation.it is a serious question in terms of reliability, credibility and trust for AO SMITH brand name.

Second, i registered this complaint on 13th nov and have been told that Service Engineer would contact you within 24 hour. However, Noone contacted me yet even though i raised my call on priority since i have an infant at home.

This is my first product from AO SMITH and i wouldn't recommend this to anyone anymore.

regards,
Ankur Gupta
[protected]

Complaint number
13517857

Geyser not working.
Purchased on Sep 2019
B673, I first Floor
AECS B block
Kudlu gate Bangaore 560068
Land mark Manipal County

I have uploaded bill copy
Please contact [protected]/[protected]

Technician called me same day for installation
On 7th november. After that i recieved a sms
From you saying cancelling your request as there are duplicate requests. If so you should not take request from me and technician should not have callef me. I am very much regret to inform for such a reputed brand. Please stop this here afterwards.
Thanking you
Sutesh reddy