AO Smith Complaints & Reviews

I had issue with my z9 water purifier and had a technician come over 2 weeks back, I asked the technician to have a look at the filters inside the machine as it may need replacement however the technician was hesitant. Now it is just a week that the warranty expired and when I call AO Smith customer care, I have been given a price of 5000 to 9000 for replacing the filters. I had issues and have called in technician twice in a year and continuously informed that the filters may need to be changed however I feel that it was deliberately avoided so that the product goes out of warranty and the company can charge the customers. Not happy at all.

We had informed to the customer care but they had not respond to our problem and it is not working properly and it not purifying the water and it is taking lot of time to refill

Dear Sir / Madam,
I Placed the complaint on Wednesday 16th of June.
Today Wednesday 23th of June. No one has rectified my problem.
Almost 8 day gone to solve the problem.
I want to know weather is there any Technical team available to AOSMITH INDIA or not.
From past 8 days we dont have water. we are buying here and there in this Dangerous Situation of Corona.

Hello K VEERESH

Your Service Request has been registered with with ref. number 14507420. Visit charges shall be applicable during warranty period for any non-product related issues

Hi team, we have purchased AO smith water purifier an year ago. Now we are getting an indication of (RO SCMT) on machine. We have tried contacting customer care number but there was no response and its been 3 weeks we are trying to raise a complaint but there no proper path for raising complaint nor they responding to our mesages or mails..the service is very bad..kindly look into this as soon as possible..

I have a AO smith Water purifier Z8 model. 10 days back i had filed the complaint on [protected](AO smith customer care).
The technician was sent at my place the same day. The problem with the RO was, the tank was not being filled but the waste water output was too much. The technician told us one of the filter will be changed. He changed pur filter with one of the old kept with him, and told us that tomorrow he will get the new filter.
He cam the next day and changed it with the new filter. Same day at night around 2am the purifier started beeping FULL, which never happened earlier. Then we switched off the RO. Next day i again filed a complaint, and again the same technician came and told us that the PCV battery is low in the display panel. So he changed the battery and charged ₹110/-.
Again the same night the RO started beeping and we turned it off again.

And next day i again had to file the complaint. The technician called the next day telling that he is coming in 1 hour. And till today he hasnt come neither did he receive our calls. And the RO is still not working. And we are drinking the bottled water.

Today morning again I filed the complaint to which I was told, my issues will be resolved on priority but since morning I havent received any call or message yet.

This is very pathetic customer care service from AO smith.

I have shared the customer care number above.
Kindly escalate the matter, and aolve it at the earliest.

My Z2+ started leaking water a few weeks ago. After raising the complaint (first raised on 21 May, request#14412345, request#[protected], the service technician has come thrice to no avail. He has overcharged me by asking me to pay to his personal Google Pay account. The problem with the filter has escalated with a shrill alarm coming every time I switch in on (in addition to the leakage). He now suggests we change the display as well but is clueless to the real problem. It has been 4 days since I raised the complaint last without anyone coming to help/fix.

Can you please help with this? I have been writing to the customer care and keep getting empty promises of someone coming to help.

I have RO purifier and need to change the filters of RO and SCPA.
I called 2 times to customer care and there response, we will not able to give timeline for technician visit.

I am waiting for call from them for past 2 days but no response yet, simple answer we cant assure the timeline

Customer care people dont know anything about service partner or technician details

My Self Smit Jain from Bangalore Location

Mobile: [protected]

We brought AO Smith Z1 model water purifier on Jan 30'2021 and after 2 months o[censored]sage it Started showing SCPA symbol. Raised complaint for service and I got different answers from different technicians saying filters needs to be replaced and this answer is without checking physically the product. And later after escalation to Manager, another technician came and reset the water purifier where he is said it is due to water bubble block in this model.

And again after 15 days of this same issue repeated like showing SCPA symbol and UV filtration stopped and again the same story happened like technician came and reset the water purified again where it started working back again.

And again after 15 days now we got same issue where it is showing again SCPA symbol and Filter stopped.

Technicians are not able to provide permanent solution or this might be defaulted product.

This is not acceptable to get the same issue for every 15 days. Here I am providing my service request numbers till date for your reference.

14251788
14331403
14399470

Please replace my Product or provide me permanent solution for this issue.

Thanks,
Munawar Hussain

Our Z8 model Water Purifier not working due to leakage (overflow) of treated water. Earlier 3 months back same problem arisen. Problem redressed temporarily. Same problem repeated now.

Dear Sir/ Madam,

Sub: reg complaints raised vide 14331415 / 11921424 / 11495011 / 09968166
I have boughtAO Smith Water heater product from one of your reputed dealer.
From the day I bought i.e. 18/03/2018, I have been facing problem with the Water heater.
after water heating I do not get inflow of water in Hot water tap. For the same I have raised multiple complaints. None of them have told me that there is manufacturing defect which I have been raising since day 1. All the technicians told me that there is a problem with Apartment water tap that has been fixed. After spending almost 30k to completely damaged and replacing the existing tap ( though plumber said water pipe is clear and unncessarily you are spending money for this), I have told plumber to get it done as I had lot of faith on AO smith as its is an international brand. To my surprise, I have raised 3 complaints before warranty period. Every technician told me that to to press red button whenever I get electricity problem inside the geyser. Secondly I have also replaced Power plug to better capacity which I also did.

Before, I used to get 10 hot drops per second when I purchased the product, Now I am getting only 2 drops after opening the tap. This is very clear that AO smith has cheated me completely that when they are aware of the problem from DAY 1, they have just tried to escape instead of fixing the exact issue. Now, post warranty, your techinican is saying that you need to buy to new geyser or water heater as there is a problem inside the water heater and not with tap and it is their since long time. He tried to clear with screw driver and all types of mechanisms when he visited.
Please find the below tickets that have been raised for auto switch off of water heater or low pressure in water. Both have been expalined when technicinan visited the place. I seriously not in a position to throw out this water heater as still it look brand new and maintained well. I cannot afford to buy another geyser just because of your in capability of replacing the faulty material. Looking forward for your prompt and quick revert.

Below are the compalints raised for one product as the geyser is getting switched off frequently because of low water pressure.
Ticket No:
14331415
11921424
11495011
09968166
I will be putting this in consumer forum if this doensnt get resolved.

Regards
Kiran Kumar K
[protected]

Pl send technician for fitment of geysers order no[protected] dated 21 feb 21 and order no[protected] dated 21 feb 21

I called to AO smith customer care for my filter check and they assigned this task to his one employee name Mr. Venkata reddy( mobile number +[protected]in sarjapura area Bangalore, near Sompura Gate, pin code- 562125. I asked him to provide me estimate before changing its part so that I can decide whether I should go for it or not. But he changed one by one it’s part and make a bill around 5000Rs and saying better take Amc which will cost 5900Rs. I asked him I don’t want to change parts as it’s going beyond to my budget. But he changed it forcefully and took amount for the same we also did the payment because it was turning 10 pm and we didn’t want to continue further.He didn’t checked TDS also that day and I need to call him again for checking TDS next day in the morning and again requested to take back the device since the charges are very high. He said since it’s already changed we won’t take it back.Again morning we called customer care and took number for Area manager Mr Muniswara wherein on concall Venkat changed his words and said on your approval only I changed. Is this kind of service you are providing where your employee are just trying to make higher bill as per their wish. I called to his manager name Srinivas( mobile number[protected], but he is also talking rubbis and not providing any positive support. I called to Srinivas manger name Muniswara(mobile number [protected]). We inform the same incident to him but he told you don’t have any proof to proof your point. So you are free to complain anywhere you want and he told of you will complain I will make sure the refund is not done. Dear Aosmith after looking on your service and employee behaviour request you to take the device back regardless of price I must say I have kent water purifier which provide far better and awesome service and now I can understand why market person suggest Kent over aosmirth.

I purchased 3 geysers of 25 litre each. They were installed hardly 2 months back. I don’t know why geyser water is not coming from Basin mixer in one washroom. Please take care of my complaint.

Hello,

I had raised a service request to obtain an AMC for my X7 Water Filter. The rep asked me to pay 5500 for AMC to the AO Smith Google Pay account and took an additional 2000 on his personal Google Pay account saying that not all the filters are covered hence I will have to pay extra for one of the filters.

Now, I have received the AMC Document and found that all the filters are covered under AMC and I have...

Water heater not working water not getting heat I Buy this on[protected], it getting power supply but water not getting heat, my warranty no :B[protected]

We took the cleaning service for our geyser on 5 Jan 2020 and after the cleaning service the geyser has not been working (it was working perfectly fine before). The technician came to check on 6 Jan 2020 but could not fix it. I raised a complaint to customer care on 7 Jan 2020 but we have not received any resolution yet with the geyser not working for the last 3 days after the service.

The technician also handled the geyser poorly and there are scratches all over the surface of the geyser now. AO Smith has provided any solution to our complaint and issue.

Very disappointing service from AO Smith.

Water heater not working, it is not heating properly
model :EWSH 15-LHS
15 LITERS
B[protected]
PHONE NUMBER :[protected], [protected]
ADDRESS: #20 3 RD MAIN ROAD MARUTHI EXTENSION BANGALORE 560021
NEAR SRIRAMPURAM METRO STATION

Not

1st Complaint No. 13611574
2nd Complaint# 13654433
3rd Complaint # 13673358

My geyser was working well & I just called for service purpose to clean the glass tank as it was delaying the heating time and hot water didn't come in good quantity as it used to.
I esp. requested the CUSTOMER care to send me a senior technician so that I don't hv to suffer again & again. Yet they took it casually and send me a young guy of 22-23Yrs of age with no GREAT EXPERience.
I had to call your CS four times as your service guy deliberately damaged my geyser by the way he was handling when he came for the first time service visit. He scattered all the geyser dirt on my bathroom floor, shook my geyser to clean the tank roughly and singlehandedly and not bothered about anything.. He lastly inserted the wet plug directly into the socket... Didn't bother to check and took the money and went away.
Then I again called up ur service center... Another unexperienced technician came called Sandeep and he told me the so called senior technician forgot to switch on the button given inside the geyser panel.
After that it worked for sometime and again it stopped working after a while... I called again and the sent another unexperienced guy Ravi Shankar.. He could'nt do anything... Then finally the first so called senior technician Harmendra came and he told me madam aapka thermostat kharaab ho gya hai to my surprise as I never touch that to change the heating spead.
He was putting a duplicate thermostat... Clever enough to show me he's opening a new packed thermostat of AO Smith Company & he opened from the side from his teeth... I picked up the packet to see the manufacturing date but I was shocked to see that the packet was stapled from the top in a very clever way... I actually gave him a scolding for fooling the AO Smith CUSTOMERs but that shameless guy wasn't really bothered... I told him I'm not goin to pay for this fake product... He later came within an hour and got a new one. Showed me the seal. My thermostat is in good condition and still looks new... I wonder why he couldn't find out the actual fault that he himself deliberately created.
I am a busy person and I'm really pissed off with AO Smith and their service centers as after complaining to them they told me to talk to the supervisor... I told her that's not my job... That's ur job to update the supervisor & to look into what the CUSTOMER is complaining!
Last year too your two service guys exchanged my new geyser parts to old ones and I complaint but was never heard... I will surely write to your US department on how AO Smith treat their CUSTOMERs like ###!
Highly disappointed with your useless and painful and thhug services!

The issue that I have experienced was: Its been one year I purchased, but i hardly used only 6months. The power is off, could not able to ON. After repeated service requests and 3motnhs after my complaint, one technician addressed solved it. It worked for 2 days again the problem raised. Again I made a complaint, the same story repeated.

It occurred on: 10/12/2020

Only thing is i request is to replace the UNIT with a New one.
And It would be better to shut down the Products and Services by AO SMITH.
Because, they are many other options for the customers to choose a similar product.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case