AO Smith Complaints & Reviews

I purchased 3 geysers of 25 litre each. They were installed hardly 2 months back. I don’t know why geyser water is not coming from Basin mixer in one washroom. Please take care of my complaint....

Hello,

I had raised a service request to obtain an AMC for my X7 Water Filter. The rep asked me to pay 5500 for AMC to the AO Smith Google Pay account and took an additional 2000 on his personal Google Pay account saying that not all the filters are covered hence I will have to pay extra for one of the filters.

Now, I have received the AMC Document and found that all the filters are covered under AMC and I have...

Water heater not working water not getting heat I Buy this on[protected], it getting power supply but water not getting heat, my warranty no :B[protected]...

We took the cleaning service for our geyser on 5 Jan 2020 and after the cleaning service the geyser has not been working (it was working perfectly fine before). The technician came to check on 6 Jan 2020 but could not fix it. I raised a complaint to customer care on 7 Jan 2020 but we have not received any resolution yet with the geyser not working for the last 3 days after the service.

The technician also handled the geyser...

Water heater not working, it is not heating properly
model :EWSH 15-LHS
15 LITERS
B[protected]
PHONE NUMBER :[protected], [protected]
ADDRESS: #20 3 RD MAIN ROAD MARUTHI EXTENSION BANGALORE 560021
NEAR SRIRAMPURAM METRO STATION...

Not...

Not working...

1st Complaint No. 13611574
2nd Complaint# 13654433
3rd Complaint # 13673358

My geyser was working well & I just called for service purpose to clean the glass tank as it was delaying the heating time and hot water didn't come in good quantity as it used to.
I esp. requested the CUSTOMER care to send me a senior technician so that I don't hv to suffer again & again. Yet they took it casually...

The issue that I have experienced was: Its been one year I purchased, but i hardly used only 6months. The power is off, could not able to ON. After repeated service requests and 3motnhs after my complaint, one technician addressed solved it. It worked for 2 days again the problem raised. Again I made a complaint, the same story repeated.

It occurred on: 10/12/2020

Only thing is i request is to replace the UNIT...

I really wasted my time and experience after getting AO Smith water purifier.

I purchased the water purifier last year in the month of Oct. 19 and so many issues came and there is no one even to listen or give a call back, after sale service.

On 30th Sept. 2020 the technician visited and I requested him to check thoroughly but no one even bothered even that and last month when warranty got expired this product...

Membrane replacement done & invoice provided in Sep2020 but membrane worked only for 1 month & technician confirmed that there is problem with membrane & needs to be placed for only filtering 500 litres??? Membrane from AO smith is pathetic & also what abot the durability after paying 2100 for membrane. is the product defect or the servicemen installed the duplicate/used membrane??

The invoice states that the membrane is having...

PATHETIC! Worst ever installation by the concerned person.

He broke (drilled through) the main water pipe which lead to water leakage through the entire wall once i turned on motor in the evening. He knew he has broken the pipe. I told him beforehand that there's water pipe underneath. Now they are not picking up my calls even. Pathetic service/experience.

I noted the person's bike number also which isbr...

I had purchased an a o Smith water geyser from Amazon, during purchase company specified an installation. But technician has not arrived. Later I personally placed a request for installation from a o Smith customer care. They have acknowledged and given me confirmation of installation would happen on same day, later on technician had made a call to me and asking some components of tools for installation, he wasn't visiting and saying excuses...

You can see this kind of water that we are drinking. COCKROACHES all inside the main chamber. I have raised the complaint so many times still it's not resolved.

The service engineer changed the lid last time but having holes in it as you can see in the picture.

The technician visited 2 days back and we can see again the same problem in the level indicator.

This is really frustrating and causing...

First, your product has stopped working 20 days after installation.it is a serious question in terms of reliability, credibility and trust for AO SMITH brand name.

Second, i registered this complaint on 13th nov and have been told that Service Engineer would contact you within 24 hour. However, Noone contacted me yet even though i raised my call on priority since i have an infant at home.

This is my first product...

Geyser not working.
Purchased on Sep 2019
B673, I first Floor
AECS B block
Kudlu gate Bangaore 560068
Land mark Manipal County

I have uploaded bill copy
Please contact [protected]/[protected]...

Technician called me same day for installation
On 7th november. After that i recieved a sms
From you saying cancelling your request as there are duplicate requests. If so you should not take request from me and technician should not have callef me. I am very much regret to inform for such a reputed brand. Please stop this here afterwards.
Thanking you
Sutesh reddy...

Hello,
I was using Kent RO water purifier for last 8 years and had hardly replaced the filers for 3 times, and last year I went with the AO Smith X4+ and initial few months i had very good experience and past few months I am really struggling with the performance of the water purifier for last few month.
1. First free service was not on time (Ref: No.[protected].
2. Then we started facing a problem with water dispensing...

Dear Sir,

I had contacted AO Smith directly to purchase a water purifier as i had purchased 4 water heaters earlier from you.

AO smith deputed a person named Mr.Vijay on 30th September 20 and he recommended me to buy R7plus model.

The same was sent by him from dealer sathya and paid for in full

Technician came for installation on 30th & installed the machine. Unable to complete...

Dear Concerned, My complaint was closed by A.O. Smith with resolution complaint no. 13222246.
Water leakage & water taste issue from last 1.5 months. Now R.O. having heavy leakage converts in disaster
Please help....