AO Smith Complaints & Reviews

I was bought ao smith x8 water purifier at the time of 13/06/2020. but i was installed next month because of covid issue, 13th june 2021 my machine was suddenly stop . 2 filter was not working, because of covid lock down not able to get service. now i want to replae the filter with comprehensive service warranty

Sir,

I had perches AO Smith water purifier since three years back. Service
persons came to my home and serviced the purifier during february 2020 Now i have problem in the said purifier i made a request to service person on 5/8.2021 of his cell number is [protected]. till today that is 8.7.2021 despite of several requests the said service person did not turned out and he does not care about this. I have suffering from with out drinking water since last three days. hence i request to kindly direct the service persons to repair my AG smith water purifier.

my addrss is Jayaram, Shree ranga Golden jubliee road Near ananya school upper huttha bhadravathi. karnataka

We have purchased Ao Smith Z8 10 L RO Water Purifier (Black) on 17 dec 2020.At that time also, the product got installed after about one month of delivery in around last week of jan 2021. Now the RO is not starting.We already launched the compaint on 31 july 2021.But it has been 9 days, there is no response from the service team.Whenever we call customer care, they simply say that the product will be repaired/serviced soon.But we dont get any concrete/exact date as when they will send engineer to service it. There is no follow up by the company to resolve the complaint lodged on priority basis.The complain is hanging in their system with status as "open" .That's what it shows from past 9 days.
The Complaint number is 14706788

Hi Ao Smith,
[protected]
I have requested your team for my purifier service, gave complaint almost more than 10 days still now it hasn't been solved and they are saying every day tomorrow tomorrow and also no one contacted me sent almost 10+ emails and 20+ calls still not getting any response
I am getting pathetic worst very very bad response from your team
Serious service team and customer care team here too worst

Dear AO SMITH,

I don't feel sorry to say that I am regretting choosing the AO smith geyser in spite of having a lot of options. I preferred quality sales assuming that the reputation of AO smith does provide quality service. But, I am utterly wrong as I came across the worst ever after sales service one can encounter from a world class organization.
I purchased " AO Smith SGS-PLUS-010 Storage 10 Litre Vertical Water Heater (Geyser) White Express Heat 5 Star | B075SWBJLS (B075SWBJLS ) " from " M/s. Cloudtail India Private Limited, BHIWANDI, MAHARASHTRA, 421302 " through AMAZON e-commerce with invoice No: IN-BOM[protected]; Dt: 09.11.2020, with two years comprehensive warranty in addition to other warranty on inner tank & heating element. As per the purchase terms, M/s. AO Smith shall execute the installation at free of cost within 48 hours from the date of delivery of the product. The product was delivered on 15.11.2020, but neither I received any call from AO Smith nor any installation team of AO Smith visited me for installation as per the promised schedule. Under such conditions and considering the then prevailing pandemic situations, I installed & commissioned the geyser without any deviation from the manufacturer's norms or procedures.
However, within 30 days, the decorative top cover got a crack for unknown reasons, which was disregarded by me as it was purely decorative and has nothing to do with the functioning of the geyser. Thereafter, on 12.07.2021, an unusual sound and smoke was observed from the geyser within 5 min of its switching on and the geyser became inoperative; then started my struggle with the world class AO SMITH and is still continuing with ZERO result. Soon after the geyser became inoperative, I raised service ticket no. 14314805; Dt: 12.07.2021 and being assured that the service will be attended within 48 hours. After a consistent pursuance ( with customer care number, whatsapp chat, regional office representative, service department representative and the technician ) with lots of frustration and disappointment, the technician visited on 22.07.2021 and made an attempt to rectify the geyser after collecting the copy of the invoice of the geyser from me and left my residence with the failed attempt stating that some spare parts have to be replaced which will be done within next 48 hours. To my surprise, the service ticket # 14314805; Dt: 12.07.2021 was closed unilaterally without any information to me or any concern from me that too without providing any resolution to the ticket, which is highly objectionable.
Under Such circumstances, while expressing my dissatisfaction and objection to the AO SMITH customer care representative on 27.07.2021, I demanded for reopening of the ticket # 14314805; Dt: 12.07.2021 by explaining the above scenario and requested to arrange for immediate rectification of the geyser. In response, the customer care representative, while assuring that the service will be attended & rectified within next 48 hours, registered a fresh ticket # 14683905; Dt: 27.07.2021 stating that the system will not permit to reopen the closed tickets.
It has been three days since the second ticket was raised and almost 20 days from the service was requested but neither did I receive any call from AO smith or its representative nor any technician had visited / attended the complaint. I demand AO SMITH to look into the issue from the customer's perspective, and understand the fact that the product has been kept useless / idle for almost one month, and even do not know up to what time it shall be kept useless. Why should I lose my usage time for such a longer period after spending so much?

Hence, I request you to bestow your personal attention in this regard and arrange for immediate replacement of the product as AO smith is unable to provide proper service and as I already lost almost one month of the utilization time for no fault from my side.

I am herewith enclosing a copy of the invoice & warranty slip with a demand to provide the replacement within 1 week from the date of this mail please. The contact details, address etc., are already available with AO smith and also available in the invoice attached herewith.

With regards,

Ramesh.D
Phone : [protected]


--
Ramesh.D
Phone : [protected]

Dear AO SMITH,
PLEASE UPDATE ME WITH THE STATUS AND CLEARLY SPECIFY THE TIME LIMIT REQUIRED BY YOU IN PROVIDING THE REPLACEMENT ON EMERGENCY BASIS.
AS ASSURED BY YOU IN YOUR EARLIER MAIL, NEITHER THE CONCERNED TEAM TO WHICH THE MAIL WAS FORWARDED NOR ANY OTHER REPRESENTATIVE HAD
CONTACTED ME TILL NOW.
PLEASE ARRANGE FOR IMMEDIATE RESOLUTION.
WAITING FOR YOUR PROMPT AND RESPONSIBLE REPLY
The above matter was already communicated to aosmithcs one week ago through email. Thereafter l contacted ao smith several times but still my complaint remains unattended.
Please arrange for immediate resolution.
WITH REGARDS.,
RAMESH
[protected]

I bought 2 a0 Smith water filters

Both the time servicemen charged differently

When asked more charged was a superior quality

Then next day they are again called for extra money

Pathetic service ao smith

AO Smiths is not providing service to my request number 14671125 From past 8 days, I been calling them, sent email to customer services and grievance mail I’d. But the only response I got is as follows. Even after paying for AMC, these guys are not providing service.

Dear Customer,

Greetings from AO Smith India!

We regret for the inconvenience caused.

Your request has been considered and we are currently looking into it. Our regional team will revert to you soon.

Dear Authorized people of Aosmith,

Subject: Request#14672325 & 14700449 respectively

We purchased AO smith on 25june'2020 and our filters were not working properly and there is a physical damage for external candle setup.

My mom and dad tried reaching local service guys by named Sai and Yaswanth for the same in the month of may'2021 for which no one attended the complaint till now and got a response if we are willing to bare cost of local spares they would come and fix it else it would take min 6 months to get the product as Ao smith company is closing and so no spared are available. My mom and dad doesn't know how to call customer care and make a complaint and now for this i came from a different place to my hometown and raised a complaint and it's mentioned below.

No one called for the request#14672325 till now from 10:59pm 27july'21 till 11:42am on 30july'21 and surprisingly your service representative SAI closed the ticket that I'm not responding to calls, it's so sarcastic situation i have ever gone thru. And Now I raised a request again #14700449 And i should wait for another 48 hours for which this SAI will close it again with a reason not responding and you guys will believe it.

SAI (mobile#[protected]) responded to my first call once and said if I would like to go with other company/local spare parts he will come for quick service else they will Delay itseems. I said i need only original spares and then immediately he disconnected to my call and didn't respond to me till now. I called more than 20-30 times I these three days.

YASWANTH (boss to sai/india head, that's what he said to me) mobile#[protected] called me @9pm IST (He said they have permissions toc call the customer 24/7) on 28july'21 and informed me that he got the spare from chennai and would fix it early hours 29july'21 but post that he never responded to my calls. I called him and texted him requesting to come and fix it but no use till now @11:42am on 30july'21.

These guys are literally playing with elderly people's emotions and testing our patience. We did a mistake in purchasing ao smith and would never ever purchase or refer anyone to do so.

Our experience with ao smith is/was pathetic.

While selling, you guys beg us but when service you make us beg. Great company norms.

Shame on the founders of ao smith or to the Indian management.

Kindly respond to my email appropriately.

Myself.
Sainath Talluri
A very realised person about aosmith.

The part fixed by the authorised technician is faulty. The water from my X8 water purifies is not filling the tank but continuously flushing out all the water to the drain. Horrible service provided and horrible response to service request to customers who have paid and taken an AMC. Very very dissapointed with AO smith service.

To the above subject today after AO smith guy came home for periodical Maintances of Water Purifier Z9 Model under AMC … has spoilt the Machine an the Water Purifier Started Leaking from all over the Body … an then he empty’s the water purifier an says something went loose he has tightened it now it will not leak … thus he left my home in few minutes water started over flowing again then I stayed calling the same number from where I received the call but all went in vain as he didn’t answer the call… few minutes later I gave complaint to AO Smith Call Center they gave me a Complaint No.14674125 /14253115 An then the Previous Person called me saying I will send some one to come n check please provide me closure code to close the complaint … I found something fishy didn’t give him the code an told him to come an attend the problem an then I shall give the code … the above details was given to AO Smith Customer Care again they then Provided Me with the Cell No.. Mr. Shakerappa ( Area Service Manger) +[protected] … the same time I dialled his Number he responded an was also aware of the issue… that was great about AO Smith for that fastest Response … he said someone will come an sought out the issue ASAP… an after sometime I got a call from another vendor of AO Smith he says me that you didn’t pay me AMC charges first you send me all the details then I will come over I one again called up AO Smith call Center this again they said me that my AMC is there an Valid till 6 OCT 2021… once again I called the service guy an told him that my AMC is still active an I have paid .. but he refused an said me to share the details of bank an the person whom I have paid … 😇 then I started thank god I had paid the amount from my account so could find the details then took the screenshot an shared with the person again then he says me to tell the guys name how collected an his mobile but I said I this much details only you kindly check with AO Smith Customer Care Center an understand the same … now I fell really disappointed with such pathetic system … the company like AO Smith which has Great Products but has bad service provider who has no knowledge of the product … AO Smith has to Look into this matter an see that it is solved immediately

Its been 4 Days Since I Registered Complaint Regarding My Leakage Issue in AO SMITH WATER PURIFIER I am Calling them every day BUt there Is no Response from sales team and service team I need an solution “ASAP”

I have raised my concern about water purifier not working and we are struggling to get drinking water from outside. I raised the ticket on 5 th July but nobody responded and I have given call again on 8th July but again there is no proper response on the solution.
I'm approaching expiry of my warranty and due to that purposefully not responding. Its looking like a cheating.

I want service immediately otherwise I will escalate to next level. I will go to consumer forum.

I had issue with my z9 water purifier and had a technician come over 2 weeks back, I asked the technician to have a look at the filters inside the machine as it may need replacement however the technician was hesitant. Now it is just a week that the warranty expired and when I call AO Smith customer care, I have been given a price of 5000 to 9000 for replacing the filters. I had issues and have called in technician twice in a year and continuously informed that the filters may need to be changed however I feel that it was deliberately avoided so that the product goes out of warranty and the company can charge the customers. Not happy at all.

We had informed to the customer care but they had not respond to our problem and it is not working properly and it not purifying the water and it is taking lot of time to refill

Dear Sir / Madam,
I Placed the complaint on Wednesday 16th of June.
Today Wednesday 23th of June. No one has rectified my problem.
Almost 8 day gone to solve the problem.
I want to know weather is there any Technical team available to AOSMITH INDIA or not.
From past 8 days we dont have water. we are buying here and there in this Dangerous Situation of Corona.

Hello K VEERESH

Your Service Request has been registered with with ref. number 14507420. Visit charges shall be applicable during warranty period for any non-product related issues

Hi team, we have purchased AO smith water purifier an year ago. Now we are getting an indication of (RO SCMT) on machine. We have tried contacting customer care number but there was no response and its been 3 weeks we are trying to raise a complaint but there no proper path for raising complaint nor they responding to our mesages or mails..the service is very bad..kindly look into this as soon as possible..

I have a AO smith Water purifier Z8 model. 10 days back i had filed the complaint on [protected](AO smith customer care).
The technician was sent at my place the same day. The problem with the RO was, the tank was not being filled but the waste water output was too much. The technician told us one of the filter will be changed. He changed pur filter with one of the old kept with him, and told us that tomorrow he will get the new filter.
He cam the next day and changed it with the new filter. Same day at night around 2am the purifier started beeping FULL, which never happened earlier. Then we switched off the RO. Next day i again filed a complaint, and again the same technician came and told us that the PCV battery is low in the display panel. So he changed the battery and charged ₹110/-.
Again the same night the RO started beeping and we turned it off again.

And next day i again had to file the complaint. The technician called the next day telling that he is coming in 1 hour. And till today he hasnt come neither did he receive our calls. And the RO is still not working. And we are drinking the bottled water.

Today morning again I filed the complaint to which I was told, my issues will be resolved on priority but since morning I havent received any call or message yet.

This is very pathetic customer care service from AO smith.

I have shared the customer care number above.
Kindly escalate the matter, and aolve it at the earliest.

My Z2+ started leaking water a few weeks ago. After raising the complaint (first raised on 21 May, request#14412345, request#[protected], the service technician has come thrice to no avail. He has overcharged me by asking me to pay to his personal Google Pay account. The problem with the filter has escalated with a shrill alarm coming every time I switch in on (in addition to the leakage). He now suggests we change the display as well but is clueless to the real problem. It has been 4 days since I raised the complaint last without anyone coming to help/fix.

Can you please help with this? I have been writing to the customer care and keep getting empty promises of someone coming to help.

I have RO purifier and need to change the filters of RO and SCPA.
I called 2 times to customer care and there response, we will not able to give timeline for technician visit.

I am waiting for call from them for past 2 days but no response yet, simple answer we cant assure the timeline

Customer care people dont know anything about service partner or technician details

My Self Smit Jain from Bangalore Location

Mobile: [protected]

We brought AO Smith Z1 model water purifier on Jan 30'2021 and after 2 months o[censored]sage it Started showing SCPA symbol. Raised complaint for service and I got different answers from different technicians saying filters needs to be replaced and this answer is without checking physically the product. And later after escalation to Manager, another technician came and reset the water purifier where he is said it is due to water bubble block in this model.

And again after 15 days of this same issue repeated like showing SCPA symbol and UV filtration stopped and again the same story happened like technician came and reset the water purified again where it started working back again.

And again after 15 days now we got same issue where it is showing again SCPA symbol and Filter stopped.

Technicians are not able to provide permanent solution or this might be defaulted product.

This is not acceptable to get the same issue for every 15 days. Here I am providing my service request numbers till date for your reference.

14251788
14331403
14399470

Please replace my Product or provide me permanent solution for this issue.

Thanks,
Munawar Hussain