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Archies Online Complaints & Reviews

www.archiesonline.com

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Updated: Oct 7, 2022

Complaints 425

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36

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Bad 😕 It seems that Archies Online has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Worst service, product not delivered

Non delivery of order number-AL20201230-0186762

Order No. : AL20201209-0183209

Order placed but not delivered as promised

Not respond by company

Most useful reviews

Ring tarnished brown in colour

track order option says no order history

can not cancel order

Money got Deducted however, I have not received order

Due to cancellation

Product Not Delivered - No one is answering / replying to mails / chat

Featured stories

fake product delivered beyond committed time and poor customer care service

Absolute negligence of order( order not delivered and money is not refunded)

Archies Online reviews & complaints page 6

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Address: Corporate Office C-113, Naraina Industrial Area Phase-1, Delhi - 110028

Ordered a product - delightful wonderment
Dated 27 may 2020 to be delivered on 29 may 2020 and still is not dispatched. It's still ordered and money (1299) has been deducted. I am not able to make any contact with them.
Order no. : al[protected]
Ordered on:[protected]
Please take a quick action on them....

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Address: New Delhi

This is regarding the purchase i made on 16th april and expected delivery was 20th april, 2020... But, it dint happen... I understand due to lockdown things were not good enough and i am pretty much ok the delivery was delayed, i thought atleast the item would be delivered in another couple of weeks.. But, it failed to happen so.. I was following up with the team since 19th april, 2020 to cancel my order, as their website had no option to...

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I placed an order with Archie's for delivery to Singapore. The estimated delivery date was 1st June, but till now gift not delivered. I paid 4358 rs. For the gift which includes shipping charge of 561 rs.
Their customer service is pathetic . Customer care number is incoming barred, they are not responding to calls, not responding to emails, not responding to multiple tickets raised, not responding in Instagram, Facebook, twitter. I...

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I placed an order AL[protected] with Archie's for delivery to Singapore. The estimated delivery date was 1st June, but till now gift not delivered. I paid 4358 rs. For the gift which includes shipping charge of 561 rs.
Their customer service is pathetic . Customer care number is incoming barred, they are not responding to calls, not responding to emails, not responding to multiple tickets raised, not responding in Instagram, Facebook,...

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Address: Bangalore - Archies online / https://www.archiesonline.com/

Order number: al[protected]

Amount: ₹4049
Product : brown giant teddy bear

I placed the order on: 25 may 2020 which was supposed to be delivered on 31st 2020 as mentioned on their website. It was supposed to be a gift for dear ones..

Till now, i have not received it and also there is no status of my order.

The customer care number does not work, i have also sent couple...

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Hello,
I have ordered one flower bouquet, home made chocolates and birthday card which has to be delivered in ghaziabad... My order date was[protected]. And till now the birthday present has not reached. There is no option for cancelling my order and on top of that i have send many queries regarding my matter but nothing has been done till date.
I know there is a problem because of lockdown but they can give response by mail....

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I have been trying to reach archie's online through their helpline number which says is barred and emailed my concern and got no response... My order that i placed on 13 may for some reason has been cancelled i would like to know about your refund policy... The website mentions refund in such cases would be done in 4 to 5 days. My track order says no order history since 19 may. I expect a response please.

Thank you....

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Address: mumbai

Order no: al[protected] flower boughe @ rs.695/- paid to archies on line on[protected] but not delivered and no response against my 21 reminders. I was spent on my axis bank credit card xx8419 on 29-apr-20 12:42:12 pm at archieslimitedpayu
My complaint ticket has been generated with the "reminder-21 date:[protected] ticket id 24254, ticket id 24241 ticket id 24211 ticket id 24169, ticket id 24147, ticket id 24129, ticket id 24121,...

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Address: Arjun Officers Mess ASC Center and College, Gate No.1 Agram, Bengaluru Pin 560007, Bangalore, Karnataka

Had an extremely bad experience with archies online delivery service i’d placed an order for 14th february 2020 and till the date it’s not delivered, zillions of time did call on customer care no. But they didn’t pickup and now when they picked they’re like the time period has been expired they can’t do anything and when i continuously called them for 2-3days now they’re saying it’s already delivered on 14th february 2020 complete...

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Address: F9/202, Greencity Apartment, Greencity Road, Pal Bhata Road, Surat, Gujarat, 395009

I had ordered a watch on dt 14th feb which has not been delivered the customer care executive gave wrong information that it is dispatched and will be delivered in 2 -3 days. After sevwral follow up they are not returning the money even after confirming on mail. They are regularly making wrong commitments and telling lie. Inspite of confirming to refund the same in 48 hrs no confirmation is recieved. They are not bother to return the money...

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Address: C-113, Naraina Industrial Area Phase-1, Delhi - 110028 (INDIA) Tel: +91-11 4141 0000 +91-11 4141 2222, Kolkata, West Bengal, 700156

I ordered a perfume with a card on 13th february 2020, the same has to be delivered on 14th february, but as the perfume was liquid one, they sent the package via road through dtdc, with a single reference number: d90758951. They tried to deliver on 20th february, but when the package arrived, it has only card in it, that's why we returned it as was missing the major item, perfume. I called the customer care of archies regarding the same....

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Address: Corporate Office C-113, Naraina Industrial Area Phase-1, Delhi - 110028 (INDIA) Tel: +91-11 4141 0000 +91-11 4141 2222, New Delhi, Delhi, 700156

I ordered a perfume with a card on 13th february 2020, the same has to be delivered on 14th february, but as the perfume was liquid one, they sent the package via road through dtdc, with a single reference number: d90758951. They tried to deliver on 20th february, but when the package arrived, it has only card in it, that's why we returned it as was missing the major item, perfume. I called the customer care of archies regarding the same....

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Address: 560100

The website was showing that it provides guaranteed same day delivery, seeing that i ordered the gift on february 14, 2020 (Order number: al[protected]. The entire day the call center was unreachable and luckily once i got to speak to one of their executives who confirmed that the delivery will happen before 7 o'clock on feb 14th. The delivery hasn't happened even till today (Feb 17th, 2020), however mysteriously we have received a...

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I placed 2 orders, one for delhi and another one for gurgaon (Where i reside). There was no update from archies on the same. Delhi one got delivered, but not what i selected it is something very normal that i could have bought way cheaper from other sources. And gurgaon one disappeared in thin air! As per their record it was delivered! Only god knows to whom! After multiple calls and emails, my delivery that was due on 13 feb midnight is...

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I placed 2 orders, one for delhi and another one for gurgaon (Where i reside). There was no update from archies on the same. Delhi one got delivered, but not what i selected it is something very normal that i could have bought way cheaper from other sources. And gurgaon one disappeared in thin air! As per their record it was delivered! Only god knows to whom! After multiple calls and emails, my delivery that was due on 13 feb midnight is...

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I ordered a product morning on 14th feb 2020, as it was showing same day delivery n also it accepted same day delivery date but found that product was not at all dispatched even by the end of the day.
Please do the needful in cancelling the order before it's dispatched
Order number :- al[protected]
I tried to contact customer care (Screenshots attached) to cancel order but it was either busy or not answered. I...

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Address: C-113, Naraina Industrial Area, Phase-1 New Delhi New Delhi District Delhi India - 110028, New Delhi, Delhi, 110028

My order no - al[protected] has been ordered by me on 28th january and was supposed to be delivered on 3rd feb but yet the product is not dispatched. Regularly i am calling the customer care executive and they give assurance that the product will be dispatched today but the"today" never comes. They told me that the product was not available in stockyard so they managed it from some archies store so that they can send me the same product...

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Address: 600100

I would like to complain that archives velachery grand mall store person insulted me while purchasing gift articles on 17th jan 2020. First of all he is not in the store always and while searching for articles he asked me arrange the things in place. Such rude behavior and insulted me to the core. Please take strict action against him so that he doesn't repeat it again....

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Address: New Delhi, Delhi, 110002

Dear sir
After several call to your toll free no i have not get any proper reply and the way your employees are talking is complete pathetic. The issue is the bottle which i was purchased for gift purpose whose led is not working after several request regarding replacement of the product the have not do anything. So sir i again request to exchange it....

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Address: 122001

Order id - is al[protected]

I placed the order on 18th december 2019 which was supposed to be delivered on 20th december 2019 as mentioned on their website. It was supposed to be a gift for dear ones..

Till now, i have not received it and also there is no status of my order.

I am following up with their customer service since past 1 week and i am not getting any single satisfactory response...

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