Archies Online Complaints & Reviews

Hi, On Friday (20/09/13), I had bought a showpiece item ( a dog statue inside a bag) & asked the Archies team to packed it properly & take precaution as the gift will be couriered outside Delhi. The Archies people gave assurance that the gift has been packed properly. Yesterday, the gift reached to its destination & to my dismay, I got to know that the gift was completely broken & received in many pieces. I was utterly shocked as it was a birthday gift. It was totally carelessness on the Archies team to have taken the situation so lightly when I had stressed upon repeatedly that it will be delivered outside Delhi. I want an immediate redress to my query. If not taken action, then please refund the money immediately incurred in buying the gift. Suman Noida.

Archies Online is big cheater company. They show something else in their website and when it comes to your home, you find something else, Though, they will chagre the same price as it shown in website, only the product will be different. I would request everyone here to NOT TO SHOP ONLINE from ARCHIES ONLINE, They are big chaters.

IF no one will take actions agaisnt them, consumer will suffer and will have a total loss.

Dear Sir,
I had ordered a T-shirt from archies making online payment. this was the mail i had written to them but got no response.while making payment my payment with sbi was shown unsuccessful still I have been debited by SBI (after error notice ) i paid via my ICICI Account. Please help me by providing the payment
details so that i can pursue with my bank, if you have recieved payment
from me twice then please credit it in my account.
AL[protected]
Regards,

Upendra Kumar
[protected]

Respected Sir/Madam,

This is Mufeed Mughal, I ordered LOVE BANK on 11th Feb.'09. to Archiesonline services.

My order # AL[protected]. But still they didnt send to correct person and I am working in Dubai, I called them many times they told me we already send it.

When I called to Customer Service Centre they transfer my call to many places. They were just playing with me.

I need quick action against such customer support executives and we need real justice.


I HIGHLY RECOMMEND PEOPLE TO STAY AWAY FROM THIS SCAMSTER COMPANY CALLED archiesonline.com

Thanking You


Mufeed Mughal

I am totally fed up with services of Archies.


PROBLEMS I FACED BECAUSE OF ARCHIES:

Problem 1: UNFAIR AND INTRANSPARENT ONLINE SHOPPING SYSTEM:
Archies online shopping system has failed to accept my transaction @ 08:30 a.m on 11th Feb 2009.
(There is sufficient balance in my bank account and there is no problem with my bank SBI).

Problem 2: There is no information regarding the failure or success of the transaction even after two days
Of the transaction which led me into a severe confusion state. Because of this I lost my whole day
Of my job.

Problem 3: I have made another transaction for the same type of product @ 5:15 p.m. on 11th Feb 2009
For which again there is no confirmation or information regarding the failure.

Problem 4: As amount(Rs.480) has been deducted from my ICICI bank account immediately after the transaction
I have called back your customer care for which there is no proper support.

Problem 5: POOR CUSTOMER SERVICE: Because of your poor customer care service I incurred expenses in terms of both money and time
Which is irrecoverable.

Problem 6: INAPPROPRIATE AND MISLEADING INFORMATION: When I called your customer care, they told me
That there is some problem with my bank (ICICI) and the funds were not transferred to archies from them.
For the same issue I have called ICICI customer care and found that there is no problem at their end.

Problem 7: BREACH OF GUARANTEE/WARRANTY: There is a GUARANTEE certificate offered by you saying that, ” IF THE TRANSACTION IS
MADE ON OR BEFORE 11TH FEB 2009 THE DELIVERY OF SHIPMENT WILL BE MADE BY 14-FEB-2009” which you have not fulfilled.

Problem 8: Being today the 16th Feb 2009, Still the shipment is not delivered to the consignee.


LOSSES I INCURRED BECAUSE OF THIS:

Loss 1: LOSS OF PERSONAL RELATION: As I was unable to give a gift to would be spouse on the eve of Valentines day,
I lost my happy relation with her which I have built in years.
This loss is only because of your inability to deliver the goods in said time.

Loss2:LOSS OF MONEY: As the transaction is unclear and not transparent I spent lot of money on calling your customer care as well as
Calling the other people(ICICI BANK, AFL WIZ etc) indulged in the transaction.

Loss3: LOSS OF VALUABLE TIME: As I am working with a software company every minute is valuable for me.
Because of your unfair transaction I spent most of time begging service from you and related people.

Loss4: LOSS OF TRUST: As ARCHIES is a reputed company in market, failure by such a company made me lose CONFIDENCE ON THE WHOLE
Cooperate world and its online business itself.