| Address: 201301 |
| Website: www.askemebazaar.com |
As a B2C ecommerce site, Askmebazaar should be in a position to cater the orders being booked online. As in most of the other ecommerce sites, once the product is out of stock, automatically, online GUI - BUY NOW option would be de-activated, stating that the product is not available.
Am little apprehensive with reference to the authenticity of orders booked online on Askmebazaar. On[protected], booked an item vide order no. NDD 10962819, that is next day delivery. Till yesterday, I was told that the order is under process and today, sweetly, I hear that the order is cancelled due to non-availability of stock. Am not in a position to understand, without holding enough stock, how can Askmebazaar go ahead with the bookings. Similarly on[protected], booked another item vide order no. NDD 10973840, which was to be delivered yesterday, on calling the customer care, same old reason, order cancelled due to out of stock.
For both the orders, there is no seller name, but only name available is NDD Hyderabad, i.e., Next Day Delivery. The same thing happened to all my colleagues, who have ordered the televisions. I am sure, no one is worried about the return of money, the only worry is whether the order would be fulfilled or not after booking.
Am not sure, whether the pricing provided is correct or not and also doubt whether any other customer received the product at the said price. Or is it another way to enhance the turnover due to financial year ending to show gross profit on the billing. Am not in a positon to understand.
As a customer we always look for best price and on availability book for it and await in anticipation for the delivery of the product but not to hear about cancellation of product.
I would still love to get my products at the price provided and request the Askmebazaar team to see that, the products are delivered.
Again would try to book another product, and let me see, whether would be delivered or get cancelled.
Complaint marked as Resolved
Ask Me Bazaar customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2016
Ask Me Bazaar Customer Care's response Hi,
Greetings from AskmeBazaar.
We are extremely sorry for the inconvenience caused by the cancellation of your order. We always try to be perfect for our customers, but some uncontrollable factors mess up with our flawless service at times. However, in the case of any discrepancy, please raise your concern using this link: http://support.askmebazaar.com and mention all the required details so that we can get the better insight of it and assist you accordingly.
Regards,
Akhil
-Team AskmeBazaar
Mar 19, 2016
Updated by Bade S. Chakravarthy Dear Mr. Akhil:
Thanks for your response. The uncontrollable factors you are talking about are still online with NDD Hyderabad. The prices are also same at NDD Vishakapatnam, NDD Delhi et al.
Even today, the NDD products for the televisions are still available with already listed price. Again to recheck your flawless service, I have ordered for another Samsung 43" LED TV.
This time, hopefully expecting your flawless service as envisaged in your response. The order No. is NDD 10994859. Please check the same and deliver accordingly.
Thanks and regards.
Verified Support
Mar 20, 2016
Ask Me Bazaar Customer Care's response Hi,
Please raise a ticket using this link: http://support.askmebazaar.com and mention all the required details so that we can get the better insight of your query and assist you accordingly.
Regards,
Raj
Team AskmeBazaar
I have ordered haier le43b7500 43 inches (109.22 cm) full hd led tv on ask me bazaar.com yesterday i.E. 18th march 2016. Also confirmation e-mail, message, is received, also when confirmed by call they have informed that order will delivered within 24 hrs of ordered.
Now they are refusing to delver and saying that it was technical mistake, out of stock and various reason.
But my concern is that i need my tv as my order is confirmed. Order id is ndd10990429