Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
709
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
82
down
63

Phone:
Phone:
up
111
down
60

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
709
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — poor service

 Soumik Dam on Sep 15, 2018
Bmitted my phone for repair on 06.09.2018 and today on 15.09.2018 it is still not repaired. As per the service center the parts are not arriving and it'll take them just 2 hours to repair the phone but it takes asus 9 days to ship a part.

Very disappointing service. And also the customer care, after escalating the case first on 12.09.2018 there was no revert then again on 13.09.2018 i escalated the, thing was apparently escalated to headquarters was supposed to get a call back by end of day but nothing as such happened

The quality of service is really poor...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — fast battery draining of asus m1 pro

 ravi kamana on Sep 15, 2018
Battery is draining very fast last night my mobile charge is drained from 87 to 69 in a ni8 with out using my mobile plz fix it asus please i notice this problem so many times when my mobile has a charge with 35or 40 % it is draining in a ni8 to 6% in some times it is shoutdown, asus please fix this iam so upset with this asus m1 max pro please fix this...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — about my phone asus zenfone ar

 Galaxy Shooters on Sep 12, 2018
Hello jatin here

As per our last conversation there was no response in the past 7 days for a fact from when i have given the phone its now more then 60 days

This does not sound good. I have been visiting your service center for more than 15 times now, taking time out of my work

My phone is in complete warranty and no physical damage practically happened, but the service center placed here in boriwali says i have to pay 14000 for the screen in which they would replace the phone.

I don't understand why to pay for the screen when its not...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — not servicing my product

 Nikhar Juneja on Sep 11, 2018
RMA Number - INR4J80194

My laptop ( r558uq ) is at the service centre since more than 15 days and one part is not delivered at the service centre because of which they are unable to repair my laptop. I have very important work to do with my laptop and its paused since 18th aug. I have contacted helpline number many times and the answer is the same - ' the part has not been delivered yet '. This is the worst service I've ever recieved among many laptop brands I've ever used.

In your terms and conditions you guys have written that you'll deliver the product in the stated...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — zenfone max pro m1 - stopped working no replacement

 mdpiyush on Sep 10, 2018
Hello asus,

I have purchased zenfone max pro m1 on 20 august 2018, after 20 days suddenly phone stopped working.
I quickly contacted customer care and rushed to asus service centre to fix the issue but they found faulty motherboard in the phone.
So here is the quality issue. The issue is on the main board of the phone - a heart of the phone.
I asked the technical team to replace it as the issue is on the main part of the phone - a motherboard. But they denied mentioned that it can possible only with 7 days of purchase where flipkart gives 10 days.
My...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — warranty not approved (case number 180925640) [Resolved]

 sande19 on Sep 7, 2018
I had purchased a laptop (Make asus) on amazon on december 30th, 2018. At the time of purchase it was mentioned as the warranty of one year on amazon website.
Laptop was in good condition but i faced some issues with keyboard since last 21 days,
So i called customer care of asus india on 4th of september 2018 and discussed about the issue. Their representative told me that they will arrange onsite service within next 48 hours. But on 6th september 2018, the asus india representative told me that the product is out of warranty. And to get the warranty approval send the invoice on the...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — max pro m1 mobile not getting software update after bootloader unlock

 RAHULR222 on Sep 7, 2018
Hi

My phone's bootloader has been unlocked. Recently l knew that i won't get any software update after this.

You don't have any right to stop me from getting updates only for this reason. No other brands doing so.

I need to get updates for my phones as everyone gets. I don't want to update it manually.

Also i need my all my guarantee back. Otherwise i will be forced to make a complaint in the consumer forum.

Please do the needful and change your policy regarding bootloader unlocking.

Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — faulty laptop still after repairs

 chirag sharm on Sep 5, 2018
Asus ROG GL553VD, Serial number H1N0CV19W226046, Just gave the laptop to repair and received it last week as were received some blue screen error. the error is still coming just the frequency reduced. every time is used graphics software, get stuck on the blue screen which corrupts my files. I want a proper repair or replacement of the product. I am a student and can't wait for long times as I have to submit assignments. Get it repaired asap, and till you replace or repair at least provide some side laptop as i dont wanna fail in submissions because of not submitting assignments because of bad asus...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Asus India — asus x541ua laptop

 Ashish Morya on Sep 4, 2018
Sir, i bought your asus company laptop on 3/3/2018 but after a few days the problem started and the reason was that it was very hanging. Then i showed it in the service center for it. Because of which i had suffered a lot in my business. But even after you did not understand my problems, you gave it to me after repairing it a lot of days later. Again again this laptop had a new problem with the same problem as well.in which it was shutting itself, the keyboard was working on its own, and its touchpad was not working as well. Then i complained about the replacement by calling in your service center...
Complaint comments  Read comments Complaint category Pharmacy

Asus India — careless service center of asus at bhubaneswar

 Stutistar on Sep 4, 2018
I had given my laptop for repairing at asus service center in bhubaneswar
They had provided me a number to contact them regarding my laptop service status...
But the number is never reachable
And my mails are also not replied back
I live far away from service station... It is not possible for me to go again and again to the service station
My exams are coming and i need my laptop to be repaired as fast as possible...
But most importantly i want there valid contact no
What kind of service station is this if one could not contact it... Its so problematic...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus Zenfone — replacement of handset

 Sonu@92 on Sep 3, 2018
I had submitted my Asus zee phone max model No. ZC553KL with IMEI No.[protected] / [protected] on March 2018 and they informed me that my handset not be able to repair so they are giving me another handset which is cheap. Soi told them to give me the handset like my one they are not ready to give. So i am complaining about Asus zenfone company and their service center them to get my handset back or amount back....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — touch screen replacement

 Cheelam Veerraju on Sep 3, 2018
Sir i have given my mobile for screen& touch display replacement[protected] at f1 info solutions & services private limited begumpet, hyderabad branch.
My rma number is (Inf1j80237). When i have given mobile they 3 working days. Now almost 9 working days over but still mobile is not ready. If i call them they are telling in transit i dnt now what is happening. It may be true but its too late. Please solve my problem. Mobile serial no is. J7aagf07y214kya. I have called to customer care also no proper answer they tell me that it is dispatched but where it is when exactly it will come no answer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus Zenfone — defective product are selling in asus zenfone max pro m1

 Kabitabehera on Aug 30, 2018
I bought a asus zenfone max pro m1 but within 10 days i found some issue went to asus service center (F1info solution), bhubaneswer they unable to resolve issue again i complain in asus website shweta contacted me but didn't provide me her sineor most contact as she was unable to resolve that issue now i am unable to turn on my phone due to that manufacturing defect. To whom i need to contact now how can return my money. Asus are selling defective product please don't buy any product...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus zenfone 2 broken display not available

 Harshil Makwana on Aug 22, 2018
I given my phone to service centre in Rajkot at dt.07th August 2018. Issue is display broken I want to install new display in phone. Phone model number is Zenfone 2(Ze550ml). Serial number is F4AZFG07V986. I m getting answer from your service centre is that part is not available. I m suffering from this issue from last 15 days and still not getting my phone serviced. So what type of service is this? Could not u satisfy your customer with service? Why r u doing much time in service? Its possible to get parts from anywhere in 15 days. So I m just requesting you to service my phone as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus — asus mobile not working from! st day.

 Jacky Das on Aug 22, 2018
Hi,
I had purchased an asus zenfone max 3 on 13/aug/2018, but i can't used it for a single day because there was touch problem in this asus mobile from first day, then i submitted it in their servicing center, silchar assam, after submitting they said it will take a month for replacement. I never expect it from a company like asus. I spent rs.9000 for a new mobile but it will in my hand after a month, will i spend a month without a mobile, don't asus company have any responsibilities for their customer. If a mobile giving problem from firstday then asus company should replace it within...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — mental harassment

 Vâibhäv Gárğ on Aug 17, 2018
Whenever i press the power button the led indicators turn on but their is nothing on display. After that i am not able to force shutdown it. Sometimes it turns on sometimes it don't. Mostly it don't. I also complained about it and its almost 10 days and they are keep on saying that they will do it and that they have ordered a part for my laptop but they are not doing anything. I am a college student and i need my laptop to study. My laptop is in warranty and they are not taking any action...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — zenbook not working properly

 Pulkitmehta on Aug 9, 2018
Hello sir mene asus ki zenbook purchase ki thi vo meri one month theek chala uske bad uska usb port kharab ho gya to mene complaint krwai to phle to care wale one month kae bad mera laptop recive krne aae vo bole ki humare pas part available nahi hae uske bad unho nae vo part dal kr mughe laptop dae gye to mera touch pad kam nahi kr rha tha or meri window bhi kharab kar rakhi thi to mene dobara complaint dali uski to mera laptop vo lae gye the uske bad vo mera laptop 45 days tek dene nahi aae or mae paglo ki tarah unhe call krta tha her bar bolte the ki 2 din ya 3 din ab laptop wapis dae gye hae...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — laptop complaint

 Vinayagarwal1989@gmail.com on Aug 7, 2018
Mein asus kaha laptop liya tha lekin jab se liye tab se 6 bar karab ho gaya kabhi uski keyboard, battery, motherboard, usb on/off botton, charge yeh sab change kar chuke haii or 2.5month mere laptop service centre me raha is wajah mere roz kaam kahrab ho raha or company wala bolte hai ki apki warranty apko koi problem ho toh service centre me jaye kya mera yeh kaam rah gaya jab warrnty me itne kahrab ho raha to agr warranty nhi rahi toh pata nhi abhi tak mere or kitne laga hote
Kya yeh laptop change ho sakta haii...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — asus mobile not working from day 1st

 suryakanta nayak on Aug 3, 2018
Hi,
I have purchased the zen phone max pro m1 from flipkart on 19th july, very 1st mobile was not working and within time frame i have raised for replacement for the device as not working but flipkart people are making me fool and not replacing the same. There are network issue from day 1st, i have changed my sim card, reset all the network still having the issue, spoken to flipkart somany times, complaining on twitter, to asus india as well but nothing happen.

Thanks
Suryakanta nayak
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — service centre not giving my cell to me

 Pradip12345 on Jul 28, 2018
I have given my asus cell for repair to service centre rajkot. But centre executive gave me 5 days time & i went their but they told it is not completed, after that more 6 days yet till date it is not completed. They are not receiving my call. Not giving any reply. Rma no. Ijxhj70073. Dt.17/7/2018. They are wasting my time n money.
- pradipkumar
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

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