Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
730
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
730
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (159)

Asus India Complaints & Reviews

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Asus India — asus mobile

 Ramki.dara on Dec 21, 2017
I had purchased asus zenfone 3 laser mobile @ 19000/- from flip-kart in the month of nov -2016. My mobile is not working from the month of september -2017 and handed over to authorized service center, vizag of pvm tech services. He repaired and replace some parts and given, within a day problem (Incoming voice call drop) was repeated. Same informed and again handed over to sc. Like this happened 5 times. Now we don't have believeness on mobile service. Hence i am asking for replacement or credit note....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — motherboard

 madhukavott on Dec 19, 2017
Sir
I purchased one year before asus zenfone from kozhikode shop
Imei no [protected]
[protected]
Code-ssn:faazcy243540
Now my phone become compliant and give to your service centre at kozhikode
They told it"s mother board compliant to change board they asked 7000 rs
Can you replace the mother board at lowest price?
I used your fone only one year
Pls reply me
My email madhukavott@gmail.com
Phone [protected]
Madhusudhanan k, kavott, ulliyeri 673323...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — refusal to replace defective laptop and promised warranty

 Garvz on Dec 13, 2017
Hello officers,

I have purchased asus x541u laptop from croma retail on 27th sept 2017.
Croma has promised me following :
1. Defect free product from asus.
2. Additional 2 years warranty @rs. 999 from asus

1. Defective product from asus
Just with in 1 month, the laptop started lagging even when there were no applications installed in the system also the laptop makes a humming sound. So i raised a service request with the asus support to rectify the problem, the service engineer recorded the issue and marked it resolved without doing anything...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — faulty handset not repaired and no replacement provided

 8369315055 on Dec 6, 2017
Hi,

It has been more than 2 months that i have emailed you guys again after the phone was repaired for the second time the sim 1 slot stopped working which was working fine earlier before repairs and i have absolutely no response from your end. I was akso informed that there would be a replacement if any further issues but have received no response yet and the handset is again lying unused for almost 2 months now since the sim 1 slot stopped working after the repairs. Moreover i had submitted the handset for display flickering issue and requested to get the display changed which...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — not solving problem and doesn't pick call

 Kr Abhitesh Srivastava on Dec 5, 2017
My phone (Asus zenfone 3 max) was having sound problem in speaker, they don't resolve that problem and always spend my time in updating and rebooting my phone, they have changed my imei number without informing me and they create problem in finger sensor, and after all resolving this they create another problem in speaker again.
They don't receive call and treat me like foolish guy. I am a student and i can't attend my class due this....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — product not working company not service provider

 Balram Tomar on Dec 2, 2017
Hi mera naam balramtomar he. Mene asus ka h61 mothor bord kharida vo sirf 25 din hi work kiya or ek din system par work karne ke baad band kiya to dusne din system on hi nahi hua. Macnic ne bord se problum batayi to mene bord ko replace ke liye check kara kar bheja usne koi figical damage nahi tha but compny ne uski service nahi di or ek pin tutne ka likhkar bord bapis kar diya. Mera paisa barbad ho gaya or ab bord kisi kaam ka nahi raha. Please kuchh madad karen....
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — problem with my new asus laptop - sold me the used laptop as brand new laptop

 UDMRaj on Dec 1, 2017
I am muthuraj from chennai, tamilnadu, india.

I got a brand new laptop from a asus laptop shop called "synergy systems and peripherals, nungambakkam, chennai on 2-nov-2017 and i started using it only on 13-nov-2017,
I was not able to use the laptop immediately as i had a personal loss in my family and i had to go out of station to my native place and came back later and had other personal things with regard to the personal loss

When i started using the laptop on 13-nov-2017 i found the laptop was slow and when i did the virus scan, it had trojans and viruses...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — extra warranty documents missing

 Shameemkalam on Dec 1, 2017
Hi everyone, i had purchased asus laptop on 30-may-2015, and i extended my warranty as per the offer "back to school" available on that time, i got my goods by courier, but i didn't got warranty certificates, now i am getting issue with this asus laptop speakers, i send the goods delivery mail & my purchased bill by mail, from last month this conversation going on but they didn't found any solution for my problem, is this is the service providing by asus company to the customer. Hope i will get service & get reply back....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — laptop rog gl502vm.

 Ňíkhìl ŤømÅř on Dec 1, 2017
I purchased a laptop worth rupees 1 lakh 40 thousand, it is not even 25 days old,
And i m getting screen problem, i. E - i can see yellow colour circles on the top left and right corner of the screen, specially at blank screen. I asked asus online to make replacement of this product they are denying for replacing... (They say replacement are done within 7 days) according to terms though i also paid 2500rs. For offer like warranty extension, mouse and 2500 myntra coupon, according to terms i should get mouse and myntra coupon within 15 days from the date they received the payment, i got confirmation...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus zenfone max 3

 sparshith puthran on Nov 24, 2017
I have registered complaint in service centre. Rma number is ins2h80136. This is registered a month ago. After that also same problem in phone. Again given back to service center. Replaced some parts. But still same problem repeats. Again i need to give my mobile in service center for a week. Then for what i purchase mobile? To keep my mobile in service center? Again and again same problems. There is no point of giving back to service centre. Asus dont have good and better technical person in service centre.

Phone problem is not charging, battery discharges soon. These are the compalints....
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — camera glass broken

 Madhur0000 on Nov 22, 2017
My asus zenfone 3 (5.5), a fabulous phone i have ever used but there is a problem that i watch after using it for sometime, it's camera protection glass has broken, i has seen it's camera features included that it's camera glass is very strong.
Its really bad to look camera and it also affect to camera working, i can't be able to click clear pictures.
Plz change the glass or my phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — I am having problem with my graphics hardware.

 sanmist91 on Nov 13, 2017
Hello,

I bought asus notebook a555l last year. Just before 2 months from now i had a problem that my lcd has some problem and need to get replaced, during that repairing time i got to know from asus that my harddrive and motherboard are also having a problem and need to get replaced. Before that, there was no problem.

I agreed to them and allow them to replace whatever needed to get my laptop working.

Since then i am facing trouble with graphics and my laptop lags too much. I mailed them to help me and they were telling that my warranty is over but i...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — regarding my service experience and the product

 Harish Kannan on Nov 9, 2017
Hi team
I have taken asus zefone selfie and once i have upgraded it then the volte was vanished and i have visited the service center at begumpet they were very rude and impolite and the service technicians was manner less with me and they said that there is a hardware problem in my mobile which takes 4 days for time so i asked them to give me a mobile for temporary use but they refused to do so so could you please tell me what should i do for the same i need an appropriate action regarding the issue and
Particularly in begumpet service center which is located on rebook showroom first...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — cheating forgery

 m a majria president Indian Quality centre on Nov 2, 2017
Dear consumers,
It is really a matter of great surprise that i had purchased one mobile handset for my personal use. Asus company had provided one year warranty. The handset was charged 60% in the morning when i put it on the screen was not on. Hence i sent the handset to your at laxmi nagar service centre.
Since last one month the set is lying at asus service centre now they are asking charges of rs 11, 000/- very surprising that the handset purchased at 10, 000 bill attached and the service centre is asking to pay rs 11, 000/- this is a way of cheating by asus to indian consumers.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — back to school offer

 caarty on Oct 20, 2017
.. Sir/ mam it had been three month since i have registered and paid the amount for your offer... But till today i does not find any warrenty extension certificate and the ccd and movie ticket voucher is also not valided... So resolve my problem. I have been sending mails and calling you snce four month but i have been reciving the mails to be patience we are working for it and that your warrenty extension certificate is mailed shortly... Sir please focouse on my issue as i am tired being sending you mails regarding
Bts 106245
Kartik shukla
Transaction detail no.34146294
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Asus India — handset zenfone max3

 rishi4 on Oct 20, 2017
It is to be regretted that since last august i am not getting smooth service in my handset i) bsnl sim is not operating in slot 1/2, same sim when put in the other set works smoothly ii) jeo service is too slow in the handset since august whether any error in the setting. Please attend the complain at the earliest my handset is in warranty period. M y problem was not resolved when i approached your company sales boy at sanjeev store digboi. Please resolve the problem at the earliest. I have observed that there is no problem with bsnl sim or net work same sim when put in the other set starts working...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus zenfone 5/ not working properly

 metahuman on Oct 17, 2017
My mobile handset is not working properly, audio and video issues, lagging and even it is an old model with expired warranty. I went to the service centre and they told me this.
Just few days been passed, i ordered it from flipkart. It is maybe used mobile phone. I need you to refund my money and get your handset back or at least exchange it with new phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — customer is in problem

 Deepak Ranjan Jena on Oct 14, 2017
Solve my problem becoz rs17900 is not a big issue but i have sir... I have a zenfone 3 max which is less than 6 month... I had a mother board problem but after solving the problem from the very respected service centre from bhubaneshwar. Odisha... They solved the problem but voltie option is not there which was coming from the purchase of the mobile... I m staying 200 kms away from service centre... Should i go to that place again to solve my problem again... Call me if asus is so much careful for its customer... Asus should have known that after sales service is very much important for its customers.....
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus India — misplaced parts after service. product is not working proper

 karunamayudu on Oct 11, 2017
I have given the product for service and mentioned that device is behaving mad if internal memory exceeds 16 GB out of 32 GB, Charging slow, Touch not working proper and micro phone problem on June 10th 2017. Once the issue is fixed they delivered the defective device on 20th July 2017, after that i have submitted my device thrice in service centre but every time they delivered the defective piece with multiple new issues. After that we communicated the same thing to customer support team they responded with concerned team but the concerned team even though i wrote multiple times through mail communication...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus e202s

 Sarang5157 on Oct 10, 2017
I bought asus e202s two months back from one of the asus authorized distributor in coimbatore for business trip. Buy it faced lot of difficulty in handling the product. Its not user friendly and the process is very slow, i contacted the seller and discussed about the same. But the refuse to exchange the product and didn't provide right support. At the time of purchase they very much recommend this product but now they told the performance of this product is limited. We are ready to pay difference amount and upgrade the product. Kindly do the needful....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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