Axis Bank — Credit card-late payment charge

Address:

560072

Axis bank is unnecessarily charging late payment fee on credit card. After quoting rbi circular regarding late payment fee, still axis bank people not reverted to my email. This has happened 4 times in last one year.

Rbi circular dated july 16, 2015, it states as below:
Rbi has advised banks to report a credit card account as ‘past due’ to credit information companies (Cics) or levy penal charges and late payment charges only when a credit card account remains ‘past due’ for more than three days. It also said that to bring in greater credit discipline and to provide operational flexibility to credit card issuers, the ‘past due’ status, for the purpose of asset classification, would be reckoned from the payment due date mentioned in the monthly credit card statement.
Say, the due date of the credit card bill statement is 16 august. From now on, you will have a grace period till 19 august. This means if you pay the bill any day from 16 august to 19 august, a late payment fee or interest charge will not be levied.

Please note that, amount was due on 02.05.2016, and i have done the payment on 04.05.2016. It means within 3 days i have done the payment.

Sill axis bank has charged the late payment fee.

It happened in total 4 statements in 2015 and 2016.

Customer care people are not responding properly and there is no reply for emails.