Axis Bank Complaints & Reviews

I have ordered one Axis bank gift card of Rs.1500 in Jan'16. When I tried to use that card, it was declined. I called customer care after trying soooo many times, some body picked up my call and then put me on hold for sooooo long. The customer care executive said that the card was not active so she has activated the card.

Then after some days, i tried to use that card again and guess what it was again declining. I had to call back customer care (which I dont want to because they dont care about customer and also put on loooong hold). After few tries, my call got connected to executive. He said I have to send a mail to Prepaidcards.[protected]@axisbank.com
Also, when I asked, about the reference number of the call, he said there is no reference number, after asking so many times, he said he have to lodge the request then he can give me the reference number. He again put me on hold, which was irritating and then he gave me the complaint number. I had sent the mail the email ID he provided. Also, found email ID - [protected]@axisbank.com on the card and prepaid.[protected]@axisbank.com from the Axisbank website and sent them a mail, but no one is replying to my email.
Axis bank is the worst bank, i have ever come across. Earlier also i had very band experience, when i had applied for Loan. I have to take to issue to RBI to get the resolution. Then also Axis bank took 1 month to resolve. Not sure when this card issue will resolve.

My saving account is with axis bank at garhi sampla haryana. Your bank deducted rs.2698/- in the name of insurance on 8 april 2016. Neither your bank made my insurance nor credit back rs.2698/- in my a/c no [protected]. I m not interested in any kind of insurance kindly refund my rs.2698/- in my a/c with interest.


Your sincerely.
Ravinder kumar
Ph.[protected]
A/c [protected]

Sir
My saving a/c is with axis bank at ajnala district Amritsar Punjab, your bank deducted Rs. thirty thousand (30000/-) in the name of insuranc in year[protected] from my saving a/c, neither your bank made my insurance nor credit back Rs.30000/- in my a/c no. [protected]. I am not interested in any kind of insurance, kindly refund my Rs. 30000/- in my a/c with interst

yours sincerely
Er paramjit singh
a/c no [protected]

Hello

I have a salary account in axis bank in Madhapure Hyderabad (UTIB0000553) branch. I have taken personal loan 4laks that Rate of Interest 18.5 %. My loan EMI Date is 5th of every month.

1. Now my issue is –5th June 2016 on wards my account balance is showing “-10266Rs” (- Balance) Unexpectedly my salary is delayed then I got the salary credited in 27 June 2016. Then Axis bank detected EMI amount 10266rs in 28th June.

" That means I have paid the EMI are not? "

2. I have not paid July 2016 EMI amount “10266 Rs”. Now July 7th 2016 my account balance is showing “- 20454rs”

I got the message to Axis bank on 7th july 2016 – “Dear Customer, Lien of Rs 1636, marked in your SB account due to Bounce & LPC charges levied In your account.”

My account balance is showing “ – 20454 rs” why?
Why people money is stealing?
Refer the Mini Statement attachment . This bank is indirectly robbed the money.
worst/weirdest customer service experience I've ever had.

Hi,

Please cancel my Axis Bank Credit card my card no is "[protected]".


Please urgently do it as fast as you can do.

My contact no.is [protected].

I used my debit card instead of cash and the bank has charged me 15 rs extra and i had 3 free transactions left. Why was i charged extra? I need a right response and refund. I cant always have carry cash or pay by cash when i fuel my vehicle full & it applies to rest all ppl living in bangalore. Bank walo have some sense and be fair to your customers.

To,
Respected sir/madam,
I ankita seal student of techno india university currently studying mba (digital marketing & advertising), had applied for an education loan of rs.3, 30, 000 at the saltlake brunch sec-v of axis bank on 12th may 2016. i had nominated my mother as my guarantor. i had submitted the necessary documents & kyc for related to my education loan to mr. simul ([protected]) on the same date. the another executive is mr. arijit ([protected]). till date they did not provide me any application no. regarding of my loan. mr. simul assured me & my mother that by the 28th of may 2016 i would be getting the accommodation/approval letter.
Sadly enough till date i have not receive any information about the loan & neither of the two employees have been contacted us. they had verified my university & my house & had given me a green signal that every documents including the civil documents were all ok. now mr. arijit said over phone that coming of thursday (07.07.2016) he confirmed that either my loan has been approved or not. its about my career & they kept me pending for a long time. please advice me what should i do now.
Thanking you
Ankita seal ([protected])

Please l want to change my mobile number in my account of your bank. As my mobile number is changed . My mobile number is [protected]. Before my mobile number was [protected]. Please do it as soon as possible l want to do very most important transaction. Please l request you and l heard that many people are attracted to axis bank as it is a nice bank .please l hope you understand my situation . Please l opened this account as this is a nice bank and even other banks are not so nice in accounts saving like axis bank please help me l have a very big hurry as l need to do an important transaction in these two days

HI,
Today Morning i did a payment using axis net banking, the transaction was unsuccessful but the amount got debited from my account. i tried calling the customer care, but the ivr says they are not working today. its a big amount and it would be great if someone can help with this. When will i get the refund amount? i called[protected] and [protected]. is there any other number where i can reach the rep directly?


THANKS IN ADVANCE

Received following email from iredeem C/o Axis Bank on 7/06/16:

Congratulations !

You have successfully redeemed Benetton Bag with your AXIS BANK voucher.Your Transaction ID is:[protected]

Your product will be delivered in 10 to 21 working days

If any query persists pls. feel free to call or email

I Redeem

Customer Care
--x--

I am yet to receive the above. Please do the needful.

-
CR jhawar
email: [protected]@yahoo.com

I am a student in U.S. and was using multi currency forex card for transfering funds from India. On May 1st, I lost my card. Unfortunately fraud transaction happened on that card worth $2600. Furthermore there was the remaining balance of $400 when the card was blocked. As the card was insured, I raised a insurance request with Axis bank on 11th of May by providing all the relevant documents. I also raised request for replacement card on next day. The ETA for replacement card was 7 days and for insurance it was 30 days. It has been more than 50 days now and I still don't have any update on what is going on. I have neither received card nor insurance claim. Whenever I contact their customer care over mail or call, they raise new request and ask me to wait for 2 days. So far they have given me more than 10 complaint numbers but still no concrete step have been taken. When I tried to escalate things by writing mail to higher authority I got reply from same level 1 customer care. Because of all this I am stranded here without any source of money.

Ref: Card.No.[protected]
Dear Sir,

Ref: Debit card No. [protected]

I am touring USA and staying here up to Sep '16.
I went to the Axis bank Nanganullr, Chennai branch
to get a traveler card before my journey.

The Branch Manager informed me that they are NOT
having the stock of DOLLAR CARD and assured me
that I can use the card in USA and has to pay some
exchange charges etc.
But the card transaction was denied my the ATM
centres in US.Kindly upgrade/authenticate the
card to use in US for which act of kindness I shall
ever be thankful to you.

Sincerely,

Dr. Senguttuvan,
MBA, MHA, MHRM, M.Phil, DHHA, D.PHARM (P.hD)
CHIEF ADMIN - PROJECTS
Ragas Dental College and Hospitals
Cell :[protected] /[protected] [roaming]
[ Camp at USA-Midland ]

I have bought forex card no [protected] in the name my son prashant iyengar from thakur village bank kandivali east mumbai on 27th june 2016 but my card is not activated yet inspite of every day persuation to branch and customer help line. i am very disappointed with service of axis bank. my son left india already with card and reminding me everyday

This is absolutely the most ridiculous bank i have dealt with, for the last 12 months from june 2015 to june 2016, i have been charged rs 4400 as consolidated dp charges, are we allowed to sue axis bank by submitting a formal complaint with sebi as we never informed about these charges... i've used sharekhan so many years, they never charged me anything other than the normal amc of rs 600... i regret switching over to axis direct... im gonna close the account asap

Sir,
I saw the job ad in quikr of axis bank job.in that they will ask for resume, one passport size photo, adhar card photo on [protected]@gmail.com. i apply for job and next day i call from swati and her no=[protected]. they will demand for 250/- punjab national bank a/c no=[protected] name devendar singh phone no=[protected].
Then i call swati then she will neglate me and not receive my phone. please take action for that sir so she will not do anything in future to someone. please please take action. first of all you verify the ad then you give permission to post it. so your website have not any security.

Here i would like to inform you that on 26/06/16 between 2:14 Pm to 2:30 PM there were 6 Unauthorized transaction of Rs.11, 020/- on my Axis Bank My Zone Credit Card ([protected]) and 1 Unauthorized transaction of Rs.4191/- on my Axis Bank Debit Card ([protected]) made by hacker. I got alert on my registered mobile and on registered email id, Immediately i called on Axis customer care and blocked my both the cards on immediate bases.

I have sent Dispute form and Police complaint in pdf file on 27/06/16 on [protected]@axisbank.com and [protected]@axisbank.com, after so many reminders today they sent me the mail saying that "Please be informed that, as per our investigation disputed transaction, as the disputed transaction is successful e-commerce/online transaction processed by entering user id and password available only with you"

I have not done any transaction in mentioned attached pdf file. Here i am submitting credit card and debit card dispute forms along with Police compliant copy. So request you to solve this problem as soon as possible and credited my Unathorized transaction amount in my Credit card and Debit card account.

Regards,
Jimmy Patel
(M) - [protected]

Hi my name is shilpi. My saving account is with new railway road, gurgaon branch. Few months back i started receiving some notifications regarding some transactions. I immediately informed to my branch, they said mistakenly some one's number is added in your account it will not e a problem. Then i started receiving mails for statements that time some thing strike to me and i checked my internet account and found in my account two accounts are added one is mine and second is some one's current account. I called to axis bank customer care and immediately informed for the same. They said with in two days we will solve this. They informed that by mistake they have given same customer number to two people. Reallyyyyy??? How can it be possible?? Then after one day i received a call from customer care and they said its not from our department, we are transferring the case to other department. Its being 2 months now, when ever i call them they respond that the same has been transferred to some other department and respond you soon. The worst bank ever. Customer care people are not up to the mark. They don't know how to handle customers, without putting me on hold they start speaking to each other. Unprofessional behaviour. I definitely will tell each every one in my contacts and office never ever ever open account with axis bank.

My s. B. A/c no [protected], sri punjabhai hirabhai vankar.
My complain is non receipt of bank statement even though i had registered new mail in your bank at naroda branch. Ahmedabad. It is needless to add that i went to hdfc and your bank at naroda branch, ahmadabad for change my email address for bank statement, hdfc bank had changed on the same day within 3 minutes but your bank had not taken care. Not only that when i approach your br at naroda the female staff member tell me to wait for some time and after 25 minutes i was attended and told me that it will register after 4 days. But till today i am unable to receive,
Please submit my bank statement as early as possible.
My contect no is:[protected]
My email id:phv.[protected]@yahoo.com
Thank u in anticipation of your +ve reply.

This is something very disappointing i raised a dd request from internet
Banking with "at branch" option. On request dd page its clearly shown for
Courier it will take 6-7 working days but for "at branch" nothing is mentioned.


So i think it will something raise request and visit branch and collect dd.
After successful request amount deducted from my account and i got message with
Reference number and where its written please visit branch and show this number
With id proof and collect your dd.

I do same, i visit branch and ask from dd
But bank presenter says i don't have any information, please talk with customer
Care. I called customer care immediately and tell them everything. They says it
Will take 2 working days.

Now in all requesting process, i was never informed
It will take 2 days to process this request.

I tell customer care, i need this
Dd on urgent basis please let me know any other workaround rather then accepting
His fault he just blaming me that i should call customer care before doing
Request.

Why? If i need to confirm every-time why should i am using internet
Banking.
This represent very low quality service i ever had. Till then axis was
A good banking solution for me, now i will soon close my account and shift to
Ome another banking service.

Axis bank is unnecessarily charging late payment fee on credit card. After quoting rbi circular regarding late payment fee, still axis bank people not reverted to my email. This has happened 4 times in last one year.

Rbi circular dated july 16, 2015, it states as below:
Rbi has advised banks to report a credit card account as ‘past due’ to credit information companies (Cics) or levy penal charges and late payment charges only when a credit card account remains ‘past due’ for more than three days. It also said that to bring in greater credit discipline and to provide operational flexibility to credit card issuers, the ‘past due’ status, for the purpose of asset classification, would be reckoned from the payment due date mentioned in the monthly credit card statement.
Say, the due date of the credit card bill statement is 16 august. From now on, you will have a grace period till 19 august. This means if you pay the bill any day from 16 august to 19 august, a late payment fee or interest charge will not be levied.

Please note that, amount was due on 02.05.2016, and i have done the payment on 04.05.2016. It means within 3 days i have done the payment.

Sill axis bank has charged the late payment fee.

It happened in total 4 statements in 2015 and 2016.

Customer care people are not responding properly and there is no reply for emails.