| Address: New Delhi, Delhi, 110014 |
| Website: axisbank |
I have a credit card no. [protected] of your bank in the name & style of Ganga Sharan Singhal.
Please noted that Total due Amount against credit card bill of dtd. 20.05.2016 was Rs. 35316.87 and the
due date for payment for the same is 09.06.2016. On dated 08th June'2016, I called your customer care
executive and request him to convert the purchase of Rs. 25700/- of dtd. 19.05.2016 in to EMI and asked
him about the balance payment to be payable by me as on due date is 09.06.2016. As the total bill
amount is Rs. 35316.87 and after less the purchase of Rs. 25700/- ( already requested to convert into
EMI) Balance payable amt. Comes to Rs.9616.87 . But your executive told me to pay atleast minimum due
amt. which is Rs. 10686/-, So I paid Rs. 10686/- only on dtd. 08.06.2016. But when I recd. the bill of
dtd. 20.06.2016, I am shocked due to the debit interest charged to me i.e Rs. 2462.59+ S.Tax . There is
the mistake of your executive who talked to me on dated 08.06.2016 and didnot convert the purchase of
Rs. 25700/- in to EMI on dtd. 08.06.2016 ( before due date). Now the question is that, in case the
mistake of your executive then why I beared these charges ( To Confirm please cheque the recorded calls
of 08.06.2016 done by me by my registered mobile no. [protected] to your customer care executive ) .
After that I called your customer care executive several times regarding this mistake and request them
to reversed the debit interest charges, but every time they take the request but reversal not made till
date.
I hereby request you to take the necessary action to reverse the above mentioned charges on urgent
basis and take the action against your executive also who attended my call on 08.06.2016 as he do not
repeat this type of mistakes in future .
This type of mistakes put the black spots on the working of Axis Bank Customer Care Executives, but as
my faith on Bank, I am waiting for the favourable reply from you.
Axis Bank customer support has been notified about the posted complaint.
On 6 August 2016 of rupees 5000 please charge back my amount I m not gonna pay this.