Axis Bank Complaints & Reviews

I am an axis customer and the registered email id is deepti. [protected]@gmail.com (As cannot share my contact number here). Recently i have updated my contact number by visiting the branch/atm and i get all my transactional messages/ netsecure code on the updated number only.

But still the contact number which i see on my axis bank net banking profile is +91 [protected] the previous one which is no more active from past 3 years.

I want to redeem my axis edge rewards points but when i am doing checkout i am seeing the contact number as +91 [protected] as it is not updated on profile.

I even tried it updating online and it says that the update request has been received and it'll take 24 hrs to get updated but more than 72 hrs have passed but still the contact number is not updated i. E same issue.

I am fed up of explaining the same issue to different customer care executives as i have called 5-6 times and each time call is picked up by different executives.

Axis customer care executives are not in sync (Probably not updated with the process) as each and every time when i talk to them they provide different solutions. The things that they tell me are:
- crm tool is not working as under maintenance so call after 1 hour
- need to check on edge reward points system but the server is down so call after an hour
- you need to visit the branch/ atm to update the number (Freak!! Already told them that i am getting all transactional msg and secure code on updated number)
- need to submit an application to delete the previous number then only technical team will be able to update it (Disgusting!! Why cant the technical team update the existing number with the new one)
- visit the branch and then give ur phone to any staff and then we'll talk to them (C'mon if this is the case then u should talk internally why customer need to do all this. Secondly what's the surity that my call will be picked up by the same customer executive)

I have already updated the contact number from branch/ atm so it should get updated on all the systems. It's the axis bank fault, customer should not visit the branch to update the number for different tools.

The reason i am bothered for updating the number on net banking profile page is 'when delivery boy will try to contact me he will not be able to reach me on the previous number'.

My edge points are getting expired so want the quick solution.

Sub: most terrible banking service experience with axis bank.
Dear sir,
My name is vipul jain and i have a current account in the gopalpura, jaipur axis bank branch. my account is in the name of ‘vadorn’ which is my sole proprietor firm. account number for the same is [protected].
On july 1, 2016, i received a call from my axis bank branch (gopalpura, jaipur) that someone was illegitimately trying to make payments from my card and on second such attempt they have temporarily blocked my card for the safety of my account. i went to the bank and confirmed that it was not me and someone else was making payments. then i was advised by there operations head that i should permanently block my card and apply for a new one. i did the same and i was told that i will receive the card in 10 days at my address.
When i did not receive the card i kept calling the bank asking for the delay in the delivery of my new card. i was told that there have been many holidays and the process requires 10 working days.
On july 20, 2016 when i called in the bank that such a delay of 20 days is really not acceptable under any circumstances as i have a current account and my business is suffering due to such a delay.in return i was told that there are already customers in the bank and asked to call after 4’o clock. frustrated and shamed with such a reply i went to the bank at around 2’ o clock and asked the same operations head about such an unacceptable delay on the behalf of the axis bank.
To my surprise i again received the same reply that he will be free after 5’o clock in the evening only then he will look into what is causing the delay. feeling helpless and having no control of the situation i have to come back with no solution. i called him again at least 4 to 5 times in the evening after 5’o clock as he told me to do and none of my calls were answered.
On july 21, 2016, after 21 days from initially applying for a new debit card, i again called the operations head and after calling twice he finally gave me the answer to what has happened: according to the axis bank gopalpura branch, jaipur they never applied for the new card and they misplaced the form which i gave them sealed and signed for the renewal of the debit card. and hence told me that i need to apply again and need to seal and sign on the new form once again. which i did again after already waiting for 21 days.
That means they simply kept asking me to wait all the time when they never applied for the new card and they never told me that they have carelessly misplaced my new debit card issuing form. for 21 days they did not even took the pains to do something for such a negligent behavior instead kept asking me to wait for the new card which they never applied. hats off to axis bank employees!!!
This has amounted for both mental harassment and monetary loss for me as due to my blocked card i could not import new products. as importing from china and selling the products online is the principle business i do for which i opened this current account in axis bank.

Best regards,
Vipul jain contact mob: +91-[protected] email: info. [protected]@gmail.com
Sole proprietor
Vadorn
Axis bank current account number: [protected]
Branch: gopalpura, jaipur 302018 rajasthan.india

Dear team,

My card no. Is [protected].
In june i have paid inr 60k before due date which was 8th june 2016. System has charged me bonus charges for auto debit, late payment fees and interest +st.

I want to know why i have been charged with interest and other charges whereas i have settled my due well in advance.

I called at customer service 2 times ans waited for 20-30 min each time to resolve this thing but i never experienced such a pathetic service being privileged customer of your bank.

If the charges was due to system error then why should i call you 2 times to waive it off. This is really a harassment to me. I have paid in r10, 000 for interest and other charges which i am not supposed to pay. I have auto debit facility so it is debiting my account automatically.

It is highly unprofessional approach axis bank is having with their privileged customer.In case i am not calling and doing follow up for these it means that i am not going to get refund of mistake done at your end.

I am going to raise this matter to rbi to harassing customer.

Thanks
Naveen bohra
[protected]

I submitted a cheque of 30, 000/- of PNB account on 12th July, 2016 and when I did not receive the amount in my bank account, I went to check with the bank (Noida sector 62 Axis bank to be precise) to represent the cheque again in case some problem has had occurred but I got to know there that my cheque has been bounced and they've already couriered it to my permanent address without dropping me any mail or message or any kind of prior notice. They should have at least check with me before sending the cheque straightaway or informed me about the cheque bounce.

It's a very bad service on their part and I'm highly disappointed!!

My self dilipbhai kathiriya and i applied for bt topup for home loan 2 month ago all proccess are done by bank and bank is conform all detail with customer and confirmation wil be done by bank and after 2 month bank say me file is rejected and reason is that not contact of customer. These is wrong reason bank alredy conform all detail with me. So please give me right solution. And please contect me at these number [protected]

Dear sir

I am jaspreet singh i am a customer o[censored]r bank from one year with this bank account no [protected]... Your bank offer me a personal laon. But no one reached at my home no phone call i apply it again 5 more time but no response from your bank. Please tell me what is my falt..
Its my last request. If i get no response i will close my account...

Thank

I am denied service from axis bank branch regarding renewal of my expired travel card.infact i raised complaints thorugh axis bank website complaints policy but no one responded. even i raised complaints to nodal officer but they are also irresponsible.
I was surprised to have such a service from axis bank nodal officer. there is no way to contact them directly over phone. i have mailed them many a times but there is no response till now. i raised complaint in last month.

Hello sir i am mukut verma s/o shri pal verma having an atm from statbank of india from aggarwal mandi baghpat branch (up). today morning i used axis bank atm branch (max hospital dehradun, uttarakhand) to draw 1000 rupees maschine shows transjuction successful but atm not provide money while i got msz of successful transjunction. please sir provide my money back in to my account. i am giving detail =

Sbi a/c holder= mukut verma
A/c no=[protected]
Branch code=13410, aggarwal mandi baghpat, uttar pradesh.
Atmcard no. =[protected]
Reg. mobile no.=[protected], [protected].
Mail=[protected]@gmail.com
...
Used atm detail=
Axis bank max hospital dehradun.
Atm =apcn0930
Time and date= 8:40am, 19/07/2016.
Txn=#4614 and #4613.

Hello i am sangharsh raghav, i have an savings account in axis bank chandausi distt. sambhal uttar pradesh as i applied for a zero balance account. but after sometime i deposited rs.5300 in my account after 3 months i was charged about rs.981. when i visited the nearest axis bank they informed me that i have to maintain my account with minimum rs.10000 but they did not informed me before opening my account that they are opening that type of account whether i applied for an zero balance account.
O i want my money back because i don't think i need to pay for the bank mistakes. help pls..

Dear sir/ madam.. I used my sbi atm card in axis bank atm shinde ki chawni lashkar gwalior (Mp). I withdrawal 3000 rs but i have found 500 duplicate note. N i immediate complaint to respected axis bank branch hujrat road gwalior. But they didn't accept there mistake. Plz do need full to my complaint.
Regards
Name - darshan pathoriya
Mob no - [protected]

I submitted hostel fees rs 90000 in axis bank, branch - gajraula (Up) for form no 5577971 - amity university on 05 march 2016. Transaction no is 21189401.
Hostel money is transferred in academy fees account, due to error has been made by axis bank officer student has did not get hostel till now. After repeated request axis bank officer is not listening any thing.
Please look into it and instruct to concern officer to rectify the problem on urgent basis by 18.07.2016.

Regards
Murlidhar

— forwarded message —
From: herry gulati
Date: sun, jul 17, 2016 at 12:49 pm
Subject: axis bank has forfeited my amount of rs. 2831.64
To: [protected]@nic.In, [protected]@axisbank.com, nodal. [protected]@axisbank.com, axis bank support, [protected]@nic.In, corporate. [protected]@axisbank.com, complaints. [protected]@axisbank.com, complaints. [protected]@axisbank.com, complaints. [protected]@axisbank.com, compalaints. [protected]@axisbank.com, complaints. [protected]@axisbank.com


I am writing this email to express my disappointment with the customer service of axis bank credit card.

Sir

I have filled a pmt form on dated 09 feb 2016 and i have paid my fees of aimpt online by credit card and axis has charged rs. 2831/- on dated 9th feb. 2016 and trasanction details are mopsothdr card govt rs. 2831.64 on dated 09th feb. 2016


I got the sms on my registered mobile mo. [protected] that payment has been successfully debited and when i contact cbse deparment about my roll number than i found that my payment has not been reached there

I have sent a lot of email of the nodal office and banking obdansum and axis bank has given me a temporarily credit of rs. 2831.64 in the last month

But now axis bank has again debited my account of previous reversal


It’s a matter of great shame that i have made one credit of card of axis bank, i have been cheated by the bank to forfeit my amount


I request you that kindly return my amount with interest into my saving account of transaction of rs. 2831.64 /- on dated 9th feb. 2016


I called customer care around 100 times and most of the time different agent provided me different information.
I also talked to their supervisor but still i have no response from axis bank.
Also wanted to inform i have all the recorded calls which different agent told me different thing,.


And sir to be very frank i am very upset to choose the credit card of axis bank


I am happy to meet personally and explain the matter to the concerned officer of axis bank. I have all the mail communications in place for reference. I would expect a speedy solution, as this is a critical matter for me.


I m completely disagree with the service which axis bank is providing to customers as there is no customer satisfaction as far as i m concerned


From

Herry gulati

Saving account no [protected]


Registered emaild [protected]@gmail.com


Axis bank accound holder

Transaction details mopsothdr card govt rs. 2831.64


Registered mobile no [protected]

Axis bank deducted rs. 747.5 /- from my salary account. I really don't know what is is for. I read that it could be related to demat account, but the person who came to my office to open the account said that they wont charge anything for it. This is really not good. I get calls from axis bank guys for other services and offers and even if i say that i dont need anything they still keep calling time to time.

Hi sir/mam,

I have open an salary account with vikhroli branch, i thought its active so i have deposited 15000 rs cheque in it, but now i got to know that since opening of 1 month and its still not active
I have inform this to branch employe but still its not gets activate, its very bad exprience with axis bank, i thought axis is the bank gives fast service but i am wrong, i will never suggest you to any one also i will put this in social media

My account detail:
Acc no: [protected].
Cust:[protected]
Name : irfan salim mansuri
Branch : vikhroli west
Ph no: [protected]

Hi team,

I have an account in hdfc bank [protected].
On 23rd april an anonymous transaction has been done from my account from axis bank atm. i withdraw 2, 500 from hdfc atm and after 5-10 minutes later around 8.41 am i got a message of 10, 000 withdrawal from axis bank atm. i am not sure what happened, i went back to the atm and checked but didn't found anything or anyone. even there is no guard there. i wonder how come a transaction can happen when the card is lying with me.

I lodged a complain in hdfc but still there is no response i got yet.in axis bank also i lodged a complaint[protected] but they are saying this is the matter of hdfc and they will take care of it. both the banks have one single statement that we are not liable of anything, i wonder then who is liable who is it me being a common man.

I am a daily bread earner and this type of fraudlent issues cannot be accepted and even for such a big amount.

Kind request to look into this asap and take the actions accordingly.

Thanks!

I am writing this email to express my disappointment with the customer service of axis bank credit card.
Yesterday i called in to inquire how much is my pending bill so that i can clear all my dues with you people.
And unfortunately i got a representative by the name of ' tejasvini ' and she was so rude and hung up on me twice.
She was so unprofessional that she was talking over me, and when i asked her to let me speak, she got upset and said she will hang up the call. when i asked for supervisor, she placed me on hold for near about 10 minutes and than hung up on me. later when i called you people again that lady answered the call again and placed me on hold without informing me and hung up on me again.
This is not what i expect from axis bank. being the customer of axis bank for more than 5 years and also i am using this credit card for nearabout 3 years now.
I wish to cancel my bank account with you people and also i wish to cancel my credit card services as well.
It is not the first time, whenever i have called you people, its very hard to understand their accents. so i am extremely unhappy with the services that was being offered to me by that lady. i wish that you people terminate that lady immediately so that other customers won't face the same disappointment which i am facing. also i need a proof that you people are taking proper action against that lady.

Moreover my main concern is,

I want these transactions to be cancelled : —

Date : — 13/6/2016 late fee 600
Date : — 13/6/2016 service tax 90


Date : — 18/06/2016 debit interest 10592
Date : — 18/06/2016 service tax 1588

That was the whole thing i called you people for, so that you can cancel these charges and refund that to my account and i can pay my rest of the bill.

Again i would like to mention that i am about to pay my bill today only if you wil cancel these extra charges of late fees, services tax and debit interest..
Also i want you people to teach a lesson to that lady who misbehaved with me.

Kind regards,
Saurav chambyal
[protected] (i called from this number yesterday)
[protected]

My card number is : — [protected]

My money has been blocked by axis bank since 3 months and i am running in their branch since 3 months. I am not able to make any transaction through it.

Every day the give me next date.

My account no is 09179515

T hey are not returning my money since 3 months.

Hello sir,

My father mr. baburao ingole having saving account (senior citizen) of axis bank account number [protected] (beed branch). using this account from 6 years. suddenly bank deducted charges rs. 172 on 14th july 2016 for debit card annual charges.. as per my knowledge there is no charges for debit card. i talked with customer care but not getting proper answer. please look into this and revert this amount.

I have taken a loan of 1lakh in feb 2016 and i applied another loan in june 2016. according to loan executive suggestions i have preclosed my old loan to get the new loan. aftr paying the old loan now they r telling that new loan is rejected due to check bounce. y dey didn't tel me this before paying the old loan. its completely cheating customers. im having salary account and two credit cards with axis bank since 2.5 years. now i wanted to transfer my salary account to other banks and cancel my credit cards also. very bad treatment from axis bank.

Hi,

I have placed a request to get the ‘List of Documents’ submitted along with the Home Load taken 3 years back. This was very urgent and it is clearly mentioned in the call with your customer care executive. She said I shall get the documents in 15 days of time from the date of request raised. The request no was 8448277 and the expected date of delivery was 8th of July 2016. I haven’t received any intimation so far and contacted the Axis Bank Customer care and they have given the courier tracking no [protected] with Blue Dart. When contacted blue dart (Tripunithura, Kochi) they said, the bank had not provided the sufficient information to deliver the courier such as Mobile No, Postal Address etc., This is not the first incident happens through Blue Dart and raised the complaint earlier also. I can’t understand why Axis Bank still depend upon Blue Dart where their service is utter waste and they don’t have any responsibility to the job they are doing.

I am desperately looking for the documents since it is very important and urgent. Please do the needful to get it done asap.