Axis Bank Complaints & Reviews

My Mom planed to have a fixed deposit . However, the bank manager of Axis bank- Madhyamgram (code 379181) convinced my Mom to put money in "Life Gain plus 20 participating plan". As told to her, she has to put money for six years and then can get the return after completing six years. Policy statement only was provided after one an d half years after multiple follow ups.
Policy no[protected]
Now, she went to Bank after making last payments hoping to get the money back. However, she was told that this plan is for twenty years and can't be withdrawn. The completely manipulated and provided incomplete policy details during onboarding. As my Mom is not that educated, she agreed and took up the policy that time with trust that she had on bank.
As per the bank guys now, money back can only happen after 20 years. As she had the need of money, she asked the BM to surrender the same hoping that at least she can get back the money paid towards insurance just deducting the bonus or so. However, they told that surrender value is only 30 % of the total amount paid. Seriously, IN 2011, if she would have just taken the FD it would have been 150% by now.
These nonsence guys fooling customers to the core . Don't trust Axis bank or Max insurance.

Expecting a clarification from the authorities.

To,
The cnbc awaaz ltd
New delhi

Sub : complaint against axis bank - ghaziabad, u. p.


Respected sir/ madam,

Thank you very much for making a such a good show pehredar, i love your show and regularly watching. its really give us power to raise our voice against corrupt or bed companies who forget their services after selling products.

I am amul goutam belongs from delhi, i want lodge complaint against axis bank of gautam budh nagar branch, ghaziabad. the case was approx 7 months ago.
Actually my father had an account in axis bank, ghaziabad, u. p. and on dec.2015 my father had a fatal accident and he is no more now. so after some time i claimed the accidental claim insurance on axis bank and i have done all the document procedure correctly and needful things for that in feb.2016. and the member of axis bank told me that the amount will be credited in after 2, 3 months but now it is already have been more than 7 months but i did not get it yet and every time when i asked in axis bank regarding it, they are always giving me excuses and not giving any satisfied answer.

Kindly help me regarding the same. i will be very grateful to you.

Amul goutam
[protected]

I have went to axis bank, nerul navi mumbai branch (Address : shop no g-01 to g-03, haware centurion mall, plot no. 88-91 sector/19a, nerul, east, navi mumbai) to do rtgs...
Employee there she took rtgs slips stamped on it and gave me... When i asked till what time it will be done she said by 4 pm... After 4pm as well it was not done so i went bank that time lady's named "suvidha" behavior was really very very cheap... I did four rtgs transaction from which were axis bank and remitter bank is axis bank... I was not aware axis to axis rtgs is not there instead other transfer form i have to fill... While telling this that lady said how i dont know this i should ask someone from my company or i should ask my boss... And that too in a very rude manner... Is this a way to speak to customer???.,... And if it like that why that stupid lady dint told that time itself that axis to axis transaction cant do rtgs... Instead teaching me she should have mind her own business... And she called up security guard asking who gave entry without her permission... Lady wht she consider herself... I have never ever experinced such a rude behavior in any other banks like hdfc, icici, boi, rbl... These banks people are very polite and gentle... Its not only me there are many people i know who are irritated with this bad lady suvidha in axis bank nerul branch ifsc utib0001365

Query received from the website for - debit / credit cards / prepaid cards.
Please contact the customer.
Axis bank - log a query form
* marked fields are mandatory
Axis bank - grievance redressal - first level form
Typpe of query : debit / credit cards / prepaid cards
Product name : credit card
Query related to : transaction dispute
Sub query related to :
Exisiting cust :
Customer id : [protected]
Customer name :
Account number :
Email id : [protected]@gmail.com
Landline number :
Office number :
Residence number :
Mobile number : 91-[protected]
City/state :
Branch :
Comments : i have not received the following refunds - 1) booking no : nh[protected] refund processing date : may 20, 2016 refund reference number :[protected] refund amount : 14, 722 2) booking no : nh[protected] refund processing date : may 21, 2016 refund reference number :[protected] refund amount : 7, 311
Although i had to pay in both the cases according to last platinum card statement (19.05.2016 -18.06.2016).
Again they have charged 43000 this month in the statement without showing any data,
Please make arrangement for the due refunds as early as possible and make the updates available both to my email and mobile no.

Dear Sir/Mam
My name is Amul goutam, contact no:[protected].
my father had a account in axis bank in raj nagar branch, ghaziabad u.p.
my father had an fatal accident in dec. 2015 and he is no more now and after some time i went to the axis branch and submit the application for accidental death claim insurance and i have done all the documents procedure and needful things in feb. 2016.
so, after submitting the application for insurance the member of axis bank told me that your account will be credited in just 2, 3 months but now its already have been more than 6 months but still i didn't get it and every time i contact with them they are always giving me excuses.
kindly help me with regarding the same i'll be grateful to you.

Service request number: 21883068, 23470064

I am a so called priority customer of Axis Bank.

There was a transaction made on April'16 for 20, 000. Though the transaction says successful, I didn't receive any amount in the ATM.

As per their request I raised a dispute form and produced other evidences.

After constant followup after so many months, Nowin Jul'16 they say that they cannot do anything about it.

Pleaase advise me of anything else I can do about it.

Thanks

Hi,

This is sivakumar form Chennai.. I am LIC credit card hold, by regular using reward it will automatically add to my account..
So I redemmed my reward points as per LIC catalog.

They sent out courier for AXIS bank GIFT worth 1000rs.. But I Called to LIC customer care they are saying check with AXIS bank Prepaid card department, checked with axis bank gift card and prepaid card department they are saying check LIC credit card department.

I made a money transfer of rs. 10750 using axis bank mobile application. Since timeout its unsuccessful but the bank debited 10750 from my account, since it is emergency i made a call to their customer service and they said within 48hrs it will be credited back into my account. It has been more than 48hrs but i have not received my money back into my account. Again i called the customer care asking for solution they asked me to wait for another 7 working days and disconnected my call without giving me solution. I need that money on emergency basis but they holding my money for so long and not responding properly.

I made mobile recharge twice, amount debited but recharge was not done.

I am a savings account holder of axis bank ltd. my a/c no. is [protected]. bank is not sending a/c statement since mar, 15. in this regards i send an email, but no response recd from axis bank ltd.

Dear sir,

I have a saving bank a/c no.[protected] running in the name of parkasho devi w/o kasturi lal, sangrur. When, i went to the bank.
The bank employees do not give me correct information about my cheque book & atm. Always, they said, you will receive your cheque book & atm within one or two days.
But i did not receive no cheque book & atm yet.

I have also a bank account in axis bank and i have never faced this type of problem.


I really suffered with above matter.

Please see the issue & confirm me
Please my contact number [protected]

On 26th july 2016, i have deposited and amount of rs.5000/= through net banking account [protected]. The amount was deducted from my sbi account but it was not added to the credit card account no. [protected] having card number [protected]. So please update my credit card account for any issues to evolve. Till date it was not updated.

Regards
Arup nama das
[protected]

I am tired of axis bank people calling me every single day for mr. binu soman, who gave my reference to take some loan. i never signed any document or was informed regarding the same. why is axis bank giving loans without doing background check. i am sick and tired of people from axis bank, who are calling me and saying we will call you and you will answer the phone. this is what a guy named as satish bakul or amit adsul (don't know which one is correct) told me his number is[protected]. and when i said i will complaint against you, he said very proudly, "go ahead and do it!" wow! axis bank bravo. good job... please stop harassing me and stop calling me. i am tired.

Dear sir
My name is s. dominic prakasam. iget personal lone from your axis bank. for sms and other custamer activeity i used maobil no [protected]. but now that number was expried. so i want to change my mobile no.
My new no is [protected]. please register it.
My personal lone ac no is ppr[protected]

Thanking you

S. dominic prakasam

I got the sms alerts and whenever i transact money from atm to my registered number but i am unable to use internet banking as every time it gives error that my number is not registered .kindly help my no is[protected]

Dear sir,

This is to apprise you & lodge an axis bank card fraudulently used complaint.

Please note the following :-
1. I received a phone call 19th july 2016 on my mobile no. [protected] from mobile no. [protected] it was 2.35 pm. There was a lady voice she introduced herself as ms. Divya singh from axis bank.

2. She suggested that my 5000 rewards point accumulated so far are going to lapse. If i want she can help me to get it set of against my card outstanding by rs 2500. She gave me reference of my old transactions against the reward point.

3. I with no suspicion and in good faith shared with her general information she asked about my card on the pretext of verification procedure. Still i didn’t not shared with her the secret 3 digit secret code which is on the reverse of the credit card.

4. I received an otp 573580 and was advised to key in through my phone to complete the transaction. She assured me that now these reward points has been adjusted with my outstanding in the card by rs 2500 and same will reflect in three working days in my card statement.

5. As i was over with my conversation with the axis bank / so called axis bank lady representative i received three (3) transaction sms on my mobile. These transactions were not performed by me. The transactions details are :-

(A) rs 9631.11 spent on mmpl (Tata docomo)

(B) rs 2500.00 spent on vodafone bill payment transaction id-[protected]

(C) rs 2500.00 spent on vodafone bill payment transaction id - [protected]

6. As i could understand i received a sms from axis bank that my credit card has been blocked.

7. I called up the axis bank credit card customer care center. The representative on reviewing my card suggested that the bank security system has deducted of miss use of my card that is why it has been blocked automatically.

8. I enquired with the customer care representative about the above three transactions as they were not performed by me. He advised me to lodge an fir with the police station & submit the copy of the fir with axis bank for investigation & re-addressal of my grievance.


Kindly look into the above fraud & see that i should not be charged the transactions.

Thanking you.

Yours sincerely,

Myself has made the one time settlement against my credit card : [protected] on 14.03.2016 and that time bank staff had given the settlement letter and confirmed your card issue was now closed no one contact you further for payment. but suddenly yesterday night police was came to my house and inquired about the credit card and i have clearly informed them "i have already done the settlement and shown the letter also" but the police...

Axis bank charged excess roi for my home loan.in feb 2009 i was taken 29, 30, 000/- and closed this loan in feb 2015. during this 6 yrs period i have paid emis for more than rs 24 lacs. also paid around rs 25 lacs for loan closure as per their demand. bank has charged excess my hard earned money by changing roi several times on the name of rbi permission.
Roi at the time of loan taken 8.75%
Roi changed several times later on from 11.90 to 12.50%!
Tenure at the time of loan taken 180 emis for 15 yrs
Tenure changed by axis bank later on from 180 to 215 emis!
Their loan calculation structure has separate pattern to collect huge interest than premium from the date we start emis..
Usually banks takes hundred of signatures initially, like call money gangs as permission granted by rbis.
Rbis doesn't know all these frauds since no customer rise the issues since these are all confused calculations for common customers.
At least from here after poor or middle class families can save their hard earned money if rbis strict over those banks like axis bank.

Dear sir, i beg most respectfully to state that, i sri subir mondal from gaighata is your axis bank consumer. last day 23/07/2016 my debit card was broken in my pocket. so please suggest me to get a new debit card as soon as possible. My axis A/C no [protected], Customer ID[protected],

My current account is in axis bank, Pandri.Uttarakhand. Axis bank's staff done my account upgrade (reason Unknown ) now I am being charged regularly. Please reverse this charges and do needful against who is involved in this.

Thank you
Manju mittal
Shreyas collection
Ac no . [protected]

I am an axis customer and the registered email id is deepti. [protected]@gmail.com (As cannot share my contact number here). Recently i have updated my contact number by visiting the branch/atm and i get all my transactional messages/ netsecure code on the updated number only.

But still the contact number which i see on my axis bank net banking profile is +91 [protected] the previous one which is no more active from past 3 years.

I want to redeem my axis edge rewards points but when i am doing checkout i am seeing the contact number as +91 [protected] as it is not updated on profile.

I even tried it updating online and it says that the update request has been received and it'll take 24 hrs to get updated but more than 72 hrs have passed but still the contact number is not updated i. E same issue.

I am fed up of explaining the same issue to different customer care executives as i have called 5-6 times and each time call is picked up by different executives.

Axis customer care executives are not in sync (Probably not updated with the process) as each and every time when i talk to them they provide different solutions. The things that they tell me are:
- crm tool is not working as under maintenance so call after 1 hour
- need to check on edge reward points system but the server is down so call after an hour
- you need to visit the branch/ atm to update the number (Freak!! Already told them that i am getting all transactional msg and secure code on updated number)
- need to submit an application to delete the previous number then only technical team will be able to update it (Disgusting!! Why cant the technical team update the existing number with the new one)
- visit the branch and then give ur phone to any staff and then we'll talk to them (C'mon if this is the case then u should talk internally why customer need to do all this. Secondly what's the surity that my call will be picked up by the same customer executive)

I have already updated the contact number from branch/ atm so it should get updated on all the systems. It's the axis bank fault, customer should not visit the branch to update the number for different tools.

The reason i am bothered for updating the number on net banking profile page is 'when delivery boy will try to contact me he will not be able to reach me on the previous number'.

My edge points are getting expired so want the quick solution.