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Axis Bank Complaints & Reviews

2.6
Updated: Sep 1, 2025
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Axis Bank reviews & complaints page 514

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S
Sayan Ganguly
from Vijayawada, Andhra Pradesh
Aug 10, 2016
Resolved
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Address: 500081

I have received my debit card numbered 4505*******4237. i have my pin, everything. i have been fortunately able to register for paypal, amazon web services and google cloud platform too. however, i am unable to register for the verified by visa. the error says that my email id and phone number aren't available with the branch. but i have netbanking account, and all the details are there with the branch. even the customer care is unable to resolve the problem, and all i got so far is the "procedure" which i didn't want, as i have, i guess, tried the procedure for more than 100 times now.
Sep 10, 2016
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2016
Axis Bank Customer Care's response
Hi Sayan, Sorry for the trouble. Please share the complaint reference number which you may have received from the last channel approached for us to look into it on priority. Regards, Axis Bank
Axis Bank Probaiet me Vocuer Cood For BENETTON WALLET BUT Iam Not Receved So please Send Me BENETTON WALLET
Axis Bank Customer Care's response, Aug 10, 2016
Verified Support
Hi Pradip,

Please write to us at [email protected] from your registered email ID for us to assist you.

Regards,
Axis Bank
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    S
    Sureshkb78
    from Bengaluru, Karnataka
    Aug 10, 2016
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    Address: Bangalore, Karnataka, 560103
    Website: www.axisbank.com

    Till date i am receving account balance as rs.26 in my account balance, but when i want to close my account, bank people is saying that i have to pay 4k plus, reason is i have not maintained account balance. If this is the case, then why every month i am getting message as rs.26 in the account, it should be displayed as minus balance right?. Why it has not informed to us until we come back to you? My mobile number is [protected]. My mail id is [protected]@gmail.Com
    Sep 10, 2016
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 10, 2016
    Axis Bank Customer Care's response
    Hi Suresh, Sorry for the trouble. Please share the details of your concern at customer.[protected]@axisbank.com for us to look into this. Regards, Axis Bank
    Fake transactions have been done from my credit card no-[protected]
    On 6 August 2016 of rupees 5000 please charge back my amount I m not gonna pay this.
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      H
      harmanpreet09
      from Jalandhar, Punjab
      Aug 10, 2016
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      Address: Ludhiana, Punjab, 141101

      This is complaint regarding disclosing financial information of mine by axis bank mall road branch ludhiana employees named mr yogesh, mr vanit jain which illegally issued my bank statement without my consent and gave to other party which i have legal dispute in court, i have raised this issue to the bank which complaint number is 22903678 but till date they are just trying to avoid the issue and just try to cover up the issue and not taking action against the accused employees they both have taken money (Bribe) for this work. Bank should take action and set example and do the needful so that in future this thing cannot happen to other bank customer
      Sep 10, 2016
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 10, 2016
      Axis Bank Customer Care's response
      Hi Harmanpreet, Sorry for the delay. We are looking into your concerns via service request number: 22903678 and will get back to you on your registered email ID shortly. Request your patience and co-operation in the interim. Regards, Axis Bank
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        Md zakir
        from Kolkata, West Bengal
        Aug 9, 2016
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        Address: Kolkata, West Bengal, 11

        Sir mere bhai ka atm debit cards me 5 lakh ka insurance tha sir us ka accident ho gaya kolkata cr avenew me account tha compalen kiye hue 6 month ho gaya abhi tak insurance ka rupiya nahi mila hai all documents axis bank cr avenew kolkata me jama kar diye the abhi tak kuchch axis bank kuchh bata nahi rahe hai bol ta hai kam ho raha hai pls jaldi karwaye thanks
        Axis Bank customer support has been notified about the posted complaint.
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          S
          siyamak
          from Pune, Maharashtra
          Aug 9, 2016
          Resolved
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          Address: Thiruvananthapuram, Kerala

          Hello
          This is siyamak gashtasbi
          8thaugust 2017 from pos//dt have deposited 19611 rs from my account no without my permission.
          Actually i have booked ticket from cheap ticket, and they cancel my booking and refund my amount (19611rs) then i got it 5th august and again same amount has deposited from my account by pos//dt.
          O i opened this account from pune but now i stay in trivandrum.
          My account,
          Sep 10, 2016
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 10, 2016
          Axis Bank Customer Care's response
          Hi Siyamak, For failed transactions, the refund is processed with 5-7 working days. In case the balance does not reflect in your account within the stipulated time frame, you can call us on[protected] /[protected] or write to us at customer.[protected]@axisbank.com. Regards, Axis Bank
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            H
            harshitlalan
            from Vasai-Virar, Maharashtra
            Aug 9, 2016
            Resolved
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            Resolved

            Address: Thane, Maharashtra, 401303

            Each & everytime i use axis bank debit card in restaurants, petrol pumps i am charged 14.38, 14.37, etc etc rupees. When i am already paying quarterly, annual charges on cards & xyz charges on fckin debit card. Why is the money charged from us for using axis bank debit cards? Instead of getting cashback we are charged more. Its better to switch to other bank now, as all my family members are facing the same problem with axis bank.
            It has become worst now & neither they have any answers when we go to bank & ask for the account deductions of the message what we get, but are not there in bank records.
            Sep 10, 2016
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 10, 2016
            Axis Bank Customer Care's response
            Hi Harshit, For information on fees and charges of account, please refer this link: http://bit.ly/1aw7Dov. For further assistance, you can write to us at [protected]@axisbank.com from your registered email ID. Regards, Axis Bank
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              S
              Sindhu Kushwah
              from Gurgaon, Haryana
              Aug 9, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
              Website: www.axisbank.com

              I am very dissatisfied from this bank service. I applied the credit card and i have got msg your credit card dispatched and receive the card today daily from 1 week but i have no receive my card. I have daily receive the same sms. Yesterday i received the call from credit card excucative today you have receive the card but that fake call.

              Sindhu kushwah
              Mob - [protected]
              Ref no[protected]
              Axis Bank customer support has been notified about the posted complaint.
              Hi Sindhu,

              Please write to us at [protected]@axisbank.com from your registered email ID along with your credit card details for us to assist you.

              Regards,
              Axis Bank
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                F
                Fr0zEN HeaVenS
                from Mumbai, Maharashtra
                Aug 9, 2016
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                Address: Khordha, Odisha, 751012

                Please change my registered mobile number to[protected] as the current registered number is blocked.
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                  S
                  Saiful1969
                  Aug 8, 2016
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                  Address: Kolkata, West Bengal

                  Just a few minutes ago a woman introducing herself as. Your staff called. Me from [protected] and started to misbehave and humiliate me with scathing words with a false allegation that i blacklisted her previous number which is totally false as i have no idea about blacklisting and i never do anyone such. When i wanted proof she unreasonably told rubbish and shouted and asked me to visit her branch some ajc base road kolkata etc. She refused to listen my view. Her behavior shocked me and mentally tortured me.
                  I have strong objection to it and i tell you to send me the details if you have any in support of such allegations and also send the details of the employee at the earliest.
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi Saiful,

                  We regret the inconvenience caused. Please write to us at customer.[protected]@axisbank.com from your registered email ID along with the number from which you are receiving the calls for us to assist you.

                  Regards,
                  Axis Bank
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                    G
                    GurSimran Suri
                    from Delhi, Delhi
                    Aug 6, 2016
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                    Address: 135003

                    Customer id : lpr[protected]
                    Mobile number : 91-[protected]

                    Hi i want to complaint regarding your customer care executive behaviour i am using your product loan against property. Past few month one of my instalment get bounce after that we have paid two more instalment to bank but the team you have to call customers to remind there pending instalment there behaviour is not good they talk like that we have taken personally loan from them most of the time they harass us a lot they talk like (Tu paise kab bharay ga, tairko hum police mai krwa daigay) they threats us a lot, who will responsible if somebody do wrong with with life due to your threats. I am central government servant and if my number get switch off they start talking rude with my seniors (Because secondary number was taken by your bank is my office number) this time i will going to file a case against you guys. I am having a proper regarding of your customer care executives. Till you will not solve my problem we will not pay your pending instalment.
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi GurSimran,

                    Sorry for the trouble. Please share your concerns at [protected]@axisbank.com along with your loan account details and contact number for us to assist you.

                    Regards,
                    Axis Bank
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                      G
                      gangasinghal
                      from New Delhi, Delhi
                      Aug 6, 2016
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                      Address: New Delhi, Delhi, 110014
                      Website: axisbank

                      I have a credit card no. [protected] of your bank in the name & style of Ganga Sharan Singhal.
                      Please noted that Total due Amount against credit card bill of dtd. 20.05.2016 was Rs. 35316.87 and the
                      due date for payment for the same is 09.06.2016. On dated 08th June'2016, I called your customer care
                      executive and request him to convert the purchase of Rs. 25700/- of dtd. 19.05.2016 in to EMI and asked
                      him about the balance payment to be payable by me as on due date is 09.06.2016. As the total bill
                      amount is Rs. 35316.87 and after less the purchase of Rs. 25700/- ( already requested to convert into
                      EMI) Balance payable amt. Comes to Rs.9616.87 . But your executive told me to pay atleast minimum due
                      amt. which is Rs. 10686/-, So I paid Rs. 10686/- only on dtd. 08.06.2016. But when I recd. the bill of
                      dtd. 20.06.2016, I am shocked due to the debit interest charged to me i.e Rs. 2462.59+ S.Tax . There is
                      the mistake of your executive who talked to me on dated 08.06.2016 and didnot convert the purchase of
                      Rs. 25700/- in to EMI on dtd. 08.06.2016 ( before due date). Now the question is that, in case the
                      mistake of your executive then why I beared these charges ( To Confirm please cheque the recorded calls
                      of 08.06.2016 done by me by my registered mobile no. [protected] to your customer care executive ) .
                      After that I called your customer care executive several times regarding this mistake and request them
                      to reversed the debit interest charges, but every time they take the request but reversal not made till
                      date.

                      I hereby request you to take the necessary action to reverse the above mentioned charges on urgent
                      basis and take the action against your executive also who attended my call on 08.06.2016 as he do not
                      repeat this type of mistakes in future .


                      This type of mistakes put the black spots on the working of Axis Bank Customer Care Executives, but as
                      my faith on Bank, I am waiting for the favourable reply from you.
                      Axis Bank customer support has been notified about the posted complaint.
                      good option to register our complaint
                      Hi Ganga,

                      We are looking into your concerns via service request number 24149801 dated August 8, 2016. We will get back to you shortly on your registered email ID.

                      Regards,
                      Axis Bank
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                        A
                        Abhinay 25
                        from Delhi, Delhi
                        Aug 6, 2016
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                        Address: 400067

                        Hi,
                        Yesterday evening on 5 Aug_2016 at 4 o'clock i received a massage that your card has been blocked. Today in morning when i went to nearest Axis bank they also did not help me and said their system is not working from last 3 days so kindly contact other branch at customer care i am not able to contact because IVR is not connecting to CCE.
                        Plz Hlp
                        Axis Bank customer support has been notified about the posted complaint.
                        Aug 06, 2016
                        Updated by Abhinay 25
                        Hi,
                        Yesterday evening on 5 Aug_2016 at 4 o'clock i received a massage that your card has been blocked. Today in morning when i went to nearest Axis bank they also did not help me and said their system is not working from last 3 days so kindly contact other branch at customer care i am not able to contact. them.
                        Plz help waitng for possitive responce
                        Thanks & Regards,
                        Abhinay Pandey
                        [protected]
                        Hi Abhinay,

                        Sorry for the trouble. Please write to us at [protected]@axisbank.com from your registered email ID along with the card details for us to assist you.

                        Regards,
                        Axis Bank
                        Sir, I opened an current account, but still after many days I have not got online banking service to transfer funds, no body is helping me in branch, pls help me to resolve the problem.I have to make a payment urgent, but I cant make . All members in the branch are very lazy . no one is helpful, I am very irritated with the services of branch,
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                          M
                          Meer Hasan
                          from Hyderabad, Telangana
                          Aug 5, 2016
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                          Address: 700156
                          Website: www.axisbank.com

                          Hi,
                          I am employee in Cognizant Technology Solutions.I have salary account in axis bank holding account number [protected].Last month I applied for meal card in axis bank.I was informed by the RM Mr.Santosh Samantray that it will get activate in 2 to 3 business days once I submit all the required documents and receive the Meal card kit.I got the meal card from axis bank and submitted all the required documents on July 20 2016.Till date meal card is not activated.Daily I am calling to Mr.Vivek who is point of contact for meal card activation.He is not having process knowledge and bluffing the customer.I also mail to nodal officer Mr. Ashok Ramakrishnan few days before but there is no response.Please do the needful for meal card activation at the earliest time.

                          Regards,
                          Meer.
                          Axis Bank customer support has been notified about the posted complaint.
                          Aug 26, 2016
                          Updated by Meer Hasan
                          I don't want this meal card now.I want to cancel the meal card.Please let me know the process to cancel the meal card.
                          Hi Meer,

                          Please write to us at [protected]@axisbank.com from your registered email ID for us to assist you.

                          Regards,
                          Axis Bank
                          Sir:

                          axis bank debited Rs : 39.35 in my account on 1.08.2016 o[censored]nknow resone .
                          but still i am nite received the debit amount receion meessage from the bank.
                          Axis Bank Customer Care's response, Aug 9, 2016
                          Verified Support
                          Hi Dinesh,
                          You can mail us your concerns at [email protected] from your registered email ID along with your account number for us to look into it.
                          Regards,
                          Axis Bank
                          I have never seen this kind of worst service in my life.What to do by writing to [protected]@axisbank.com?Already I wrote to nodal officer but there is no response from him.Still what else required.I am calling to relationship manager continuously and very simply he is asking me to wait.Almost 20 days it is, still how much time to wait.Instead of writing this in reply, it would be great if you can resolve the issue.Any how I send the mail to [protected]@axisbank.com and let me see how effective it is.

                          Regards,
                          Meer.
                          Axis Bank Customer Care's response, Aug 9, 2016
                          Verified Support
                          Hi Meer,
                          In case you have written to us, please help us with the complaint/reference number you may have received or help us with the email ID from which you wrote for us to look into it.
                          Regards,
                          Axis Bank
                          Meer Hasan's [Complaint's author] reply, Aug 9, 2016
                          I hope no company send the complaint number on receiving the mail.My registered mail id with axis bank is [email protected] and I send the mail through this mail id.
                          May I know the update, whether the meal card will be activated or not?
                          Axis Bank Customer Care's response, Aug 11, 2016
                          Verified Support
                          Hi Meer,

                          We have not received any mail from the email ID you have shared. Please write to us at [email protected] from your registered email ID for us to look into it.

                          Regards,
                          Axis Bank
                          Meer Hasan's [Complaint's author] reply, Aug 11, 2016
                          Do u need two days time to check whether you received the mail or not?Already it is more than 20 days.If you take 2 days time to reply, how many days you take for activation?I send the mail to [email protected] by my [email protected] mail id.Kindly check it now and do the needful.

                          Regards,
                          Meer.
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                            S
                            sharmaalok2006
                            from Bhubaneshwar, Odisha
                            Aug 5, 2016
                            Resolved
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                            Resolved

                            Address: 201010

                            I took a personal loan from Axis Bank in the end of March 2016, at the time of signing the kit they gave me details and told me rate of interest shall be upto maximum of 18% and after getting the loan and receiving the welcome kit it was mentioned 24% and also i received the loan amount on 25th march 2015 and after 10 days they deduct the first EMI from account on 5th April 2016.
                            The system of Axis Bank is not so good.

                            I kind request you to look into this matter and resolve my queries.


                            Thanks & Regards

                            Alok Kumar Sharma
                            +91-[protected]
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            You should contact the branch manager of the loan department and clarify things thoroughly. As what's once sanctioned and charged cant be altered.
                            Hi Alok,

                            Please write to us at [protected]@axisbank.com for us to assist you.

                            Regards,
                            Axis Bank
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                              O
                              Ompra26
                              Aug 5, 2016
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110010

                              I m govt employees work at Indian army.. my axis account number [protected] its a salary account on Aug 2nd 12000 thousand rupees wdl of my account without any information with me . Cash wdl from Delhi. I m on leave and spend leave with my families in jalandhar. Bank staff not take any responsibility to pick the frauders. If my money is not refund with me. Then I will take action .
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi Omprakash,

                              We are looking into your concerns vide service request number 24040201. In case you don't get any revert in 2 - 3 working days, please call us on our toll free numbers:[protected]/[protected] or you can write to us at customer.[protected]@axisbank.com for us to assist you.

                              Regards,
                              Axis Bank
                              Very poor communication as always asking for personal details. Please share these fake and fraud calls from [protected], [protected], [protected], [protected]. All these numbers making call to me and asking for confidential data. They are doing transactions after getting card numbers.
                              Hi Arupnama,

                              Thanks for bringing this to our notice. Please note Axis Bank will never call you to ask for your Debit card, CVV or PIN no. If you receive such calls, please do not share any information.

                              Regards,
                              Axis Bank
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                                J
                                jaima96
                                Aug 5, 2016
                                Resolved
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                                Resolved

                                Address: 110092

                                I am complaining about PAN no AGPPJ1764M and I have not received my Form 16A for the assessment year 2016-17 and when I filed the Return I could not get the refund of TDS deducted because either the amount has not been deposited with the income tax department or the return has not been filed by the bank. My branch is Greater Noida Branch in Uttar Pradesh. My account no is[protected]. You can reply me at [protected]@gmail.com
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi,

                                Please write to us at customer.[protected]@axisbank.com from your registered email ID along with the account details for us to assist you.

                                Regards,
                                Axis Bank
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                                  Rj21
                                  from Indore, Madhya Pradesh
                                  Aug 4, 2016
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                                  Address: Bhopal, Madhya Pradesh, 462026

                                  I have account in axis bank but it was inactive from long time and every day i got 1 sms with message remain 36 rs in your account but from 2-3 days sms are comes with -15000 rs.
                                  How it could be possible?
                                  I have visited nearest branch and they say your account is current account that is inactive, you have to pay.

                                  But i don't get any kind of notification regarding negative balance. It is first message with -15000.

                                  Please help me...
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi,

                                  We regret any inconvenience caused to you. Please write to us at customer.[protected]@axisbank.com from your registered email ID along with the screenshot of the SMS which you have been receiving for us to assist you.

                                  Regards,
                                  Axis Bank
                                  Hi Team,

                                  I called customer care axis bank many times but always they kept me on waiting..sometimes cut the called ..open service requests() but no update. No solution of complaint.

                                  Its very disappointing from bank like AXIS. Very poor service.

                                  Thanks,
                                  Sayali
                                  Axis Bank Customer Care's response, Aug 5, 2016
                                  Verified Support
                                  Hi Sayali,

                                  Sorry for the trouble. Please share the reference number which you may have received from the last communication channel approached for us to look into it on priority.

                                  Regards,
                                  Axis Bank
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                                    M
                                    Manish Sarnaik
                                    from Aurangabad, Maharashtra
                                    Aug 4, 2016
                                    Resolved
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                                    Resolved

                                    Address: Amravati, Maharashtra, 444607
                                    Website: www.axisbank.com › WebForms

                                    I am applying home loan at ur Amravati axis bank before 1 April 2016, my loan handling ur bank executive, as per ur bank advocate and ur noms i am submitted all document, as per ur bank manager say loan get sanction from 1 month before still ur bank not give any information regarding my home loan status, i am demanding for my original document still ur bank manager not giving my document, i[censored]r bank not able to give me loan still, bank deducting alll processing fee from account .please help about case
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi Manish,

                                    Please mail us at [protected]@axisbank.com along with your loan application details and contact number for us to assist you at the earliest.

                                    Regards,
                                    Axis Bank
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                                      Vineet Singh
                                      from Etawah, Uttar Pradesh
                                      Aug 4, 2016
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 11005

                                      We have our Corporate account with Axis Bank Padam singh Road Karol Bagh, there is a person by the Name of Rupesh Kumar Singh (Mob No [protected] + [protected] ), unfortunately who is Taking is taking care of my Company Account . he is very irresponsible Man he has lost my Internet Banking Document which i have given for Internet Banking & now 2 yrs to go he still not updated my Email id for Every Month Statement, every time i have to call 8-10 Times for Bank Statement and he always Refused my call and after 1-2 days he always Provided at last moments, now i am asking for July 2016 Statement for last 2 days again he refused my call, i have complain about rupesh to other person in same bank but no response, i am fed up with this Person & this Bank Also very worst bank ever i have seen ...
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi Vineet,

                                      We are sorry for the inconvenience caused. Please write to us at customer.[protected]@axisbank.com for us to assist you.

                                      Regards,
                                      Axis Bank
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                                        yogendraarya15
                                        from Bengaluru, Karnataka
                                        Aug 3, 2016
                                        Resolved
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                                        Address: 560095

                                        Hi
                                        my name is yogendra singh and i have done a transaction on 06/07/2016 amount of 15000
                                        but the beneficiary person did not get any money and for this process one month is over.
                                        Regarding this issue i talked to customer care and in bank also but still i did not get any response from axis bank, and i raised two complaint for this but still its pending
                                        please look into this immediately

                                        name - yogendra singh
                                        contact number- [protected]
                                        acc number- [protected]
                                        complaint no[protected]

                                        please do it fast.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Hi Yogendra,

                                        We are looking into your concerns vide service request number 24042875 and will get back to you on your registered email ID at the earliest.

                                        Regards,
                                        Axis Bank
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