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Axis Bank Complaints & Reviews

2.6
Updated: Feb 19, 2026
Complaints 13009
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6561
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Axis Bank reviews & complaints page 514

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A
Anilkhurana
from Bhubaneshwar, Odisha
Aug 17, 2016
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Address: 560037

Someone has done unauthorised transacation on my axis bank debit card on 10 july 2016. I called axis bank customer service same day and open a complain on this issue. My complain is[protected]. It has been 35 days gone, but i am not getting any response from axis bank marathahalli, bangalore. So i request to you please help me to resolve this issue.
Sep 21, 2016
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2016
Axis Bank Customer Care's response
Hi Anil,

We had raised a chargeback via dispute ID:[protected] and the disputed transaction has been rejected by the acquiring Bank. Please write to us at customer.[protected]@axisbank.com or call us on[protected]/[protected] in case you want to re-raise the request in this regard.

Regards,
Axis Bank
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    Roopesh Chandrashekharan
    from Ernakulam, Kerala
    Aug 16, 2016
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    Address: Ernakulam, Kerala
    Website: www.axisbank.com

    Dear sir,
    With great disappointment i here by submit the complaint against axis bank tripunithura branch. I owned a current account in axis bank tripunithura branch, in relation to my business with milma co operative society (Ercmpu) and without any intimation (Via call, sms or email) they have debited a sum of rs.5000 from my account in march 2015, and from that day to till today i have visited the branch and have given a number of written complaints (More than 5 times) to the bank officials regarding this matters. The reply given by the bank authorities are unsatisfactory and till today they have not reimbursed the amount. We had also submitted the request for cancellation of that account on march 2015. And they did not taken any proceedings for that also. I wonder is this the rite way to treat a customer?...

    Regards,

    Roopesh. C. C
    Sep 18, 2016
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 18, 2016
    Axis Bank Customer Care's response
    Hi Roopesh,

    Sorry for the trouble. Please write to us at customer.[protected]@axisbank.com from your registered email ID along with your account number for us to assist you.

    Regards,
    Axis Bank
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      A
      Amizone2015
      from Chas, Jharkhand
      Aug 16, 2016
      Resolved
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      Address: West Tripura, Tripura, 339
      Website: www.consumercomplaints.in

      This is not a complain, but a service-oriented querry from a Customer, namely, Biplab Datta, S/o Late G.C.Datta, Durga Chowmuhani, Near Nabodaya Sangha, PO-Ramnagar, Agartala, Tripura, PIN-799002. have an Axis Bank Credit Card No.[protected] upto credit limit of Rs.25000/-. I did shopping in July 2016 for Rs.12074.09, but on[protected] Rs.12707.09 has been debited from my Savings Account No.[protected] of Axis Bank, Agartala Branch against my Auto-debit option which indicates that excess amount of Rs.633/- has been debited from my Savings Account.
      My registered E-mail ID is [protected]@gmail.com and Mobile is [protected]. I need clarification and a statement for Credit Card payment.Please help me.
      Sincerely,
      Biplab Datta
      Sep 23, 2016
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Aug 11, 2016
      Mohd Farog's response
      And on 1st August I transacted 500Rs through instant money transfer IMT .
      The amount was debited but not credit to my acount.
      I complained in customer care 1 week before but they had not done anything yet.
      Verified Support
      Aug 18, 2016
      Axis Bank Customer Care's response
      Hi Biplab,

      We have responded to your concerns vide service request number[protected] dated August 18, 2016. For any further clarifications, please write back to us on the same email.

      Regards,
      Axis Bank
      Today on 11th August while booking a ticket through irctc the transaction was dropped but amount was debited from my account.

      What I do
      I need my money to be refunded
      Axis Bank Customer Care's response, Aug 18, 2016
      Verified Support
      Hi Mohd Farog,

      Please write to us at [email protected] from your registered email ID along with the screenshot of the transaction for us to assist you.

      Regards,
      Axis Bank
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        iselvara
        from Chennai, Tamil Nadu
        Aug 16, 2016
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu, 60073

        Dear sir/madam,

        I have account with your selaiyur branch (a/c no.[protected]).
        I am unable to deposit rs.45000/- due to medavakkam branch machine fault on 16/08/2016 at 11.10 am. the machine has taken 18800 and the balance amount i have deposited in counter around 11.20 am. the cashier not enter
        The amount in my account till 1.20pm. when asking by phone no response from them. kindly speed up your banking activities.

        Thanking you,
        For therishwar super market
        Sep 18, 2016
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 18, 2016
        Axis Bank Customer Care's response
        Hi Iselvara,

        We’re sorry about the bad experience you had at our branch. Thanks for bringing this to our notice. We always strive to improve our services and your feedback really helps. We’ll definitely take this up with the branch management.

        Regards,
        Axis Bank
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          P
          psbiswas02
          from Bemetara, Chhattisgarh
          Aug 15, 2016
          Resolved
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          Resolved

          Address: Kolkata, West Bengal, 700028
          Website: Axis Bank Personal Banking

          Yesterday, on 14th. August i tried twice at 10-30 am and 04-15 pm to send money to my son at bangalore by instant money transfer through his mobile to cater his urgent needs. But, till today (10-30 am) required pins/codes have not been generated and transferred to the mobile of my son.

          On this issue, i toiled for about six hours to communicate the issue to axis bank customer care numbers but failed either to reach them or to communicate them. They just refused to listen to me by uttering that "your voice is not audible". I could not contact any senior executive of the bank because either their phones were switched or they simply did not lift the same. Ultimately my son did not get money required for his medicines!

          My complaint is, what kind of a great bank this axis bank is, who does not possess any proper and functional mechanism to help customers in their dire needs on holidays? It seems that on any given day this bank is in total mess? How funny! Is it a bank or a horse-stable?
          Sep 18, 2016
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2016
          Axis Bank Customer Care's response
          Hi,

          Please share the complaint reference number which you may have received for us to make a note of your concerns in this regards.

          Regards,
          Axis Bank
          From a long time i had not receive paper roll of EDC kindly provide on urgent basis..
          regards
          AERO CLUB WOODLAND
          F-8 DEEN DAYAL CITY MALL GWALIOR (mp)
          Axis Bank Customer Care's response, Aug 18, 2016
          Verified Support
          Hi,

          Please write to us at [email protected] for us to assist you at the earliest.

          Regards,
          Axis Bank
          I did open my NRE Account befor 2 months but I didn't get my chequebook
          Axis Bank Customer Care's response, Aug 18, 2016
          Verified Support
          Hi Deexpatel,

          To apply online for cheque book, please refer the following link: http://bit.ly/29aNzg2 . For any further assistance, you can write to us at [email protected] from your registered email ID for us to assist you.

          Regards,
          Axis Bank
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            C
            Chhandosee Bhattacharya
            from Ahmadnagar, Maharashtra
            Aug 14, 2016
            Resolved
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            Address: 400709

            I was trying to withdraw money from an atm of hdfc bank. The transaction was cancelled but money was debited.
            The serial no. Is 3262 dated[protected] at 15:41 hrs. The amount of money debited was rs.500 /- and it has not been reverted yet.
            Sep 18, 2016
            Complaint marked as Resolved 
            Verified Support
            Aug 18, 2016
            Axis Bank Customer Care's response
            Hi Chhandosee,

            The turn around time for auto reversal of failed transaction is 2 working days. In case the amount does not get auto reversed, you can write to us at customer.[protected]@axisbank.com along with account and transaction details.

            Regards,
            Axis Bank
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              M
              Mano Raj
              from Korampallam, Tamil Nadu
              Aug 13, 2016
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              Address: Chennai, Tamil Nadu, 600075

              Worst staffs in pallavaram brach

              yesterday i deposited cash at 10:45am in Axis bank pallavaram and i was standing in ques around 30minutes infront of me only 3 was there.

              i seen Axis bank employees in pallavaram branch are depositing cash for their known employees in between and they are not giving importance to the unknown people.Few persons coming giving cash or cheque to them and the staffs are coming and depositing and withdrawing in between.

              Axis bank pallavararam shows partiality to customers i feel very bad.People coming with huge amount are influenced 1st.Its a shame to have account in Axis Bank.

              i deposited cash at 10:45 pm but they gave credit at 6:40pm

              Please dont deposite in Axis Pallavaram Branch your cheque will get bounced, You cannot finish your work.

              Axis Bank Pallavaram is totally works with Influence.
              Axis Head Office should notice pallavaram branch dirty work.
              Sep 18, 2016
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 18, 2016
              Axis Bank Customer Care's response
              Hi Mano,

              We’re sorry about the bad experience you had at our branch. Thanks for bringing this to our notice. We always strive to improve our services and your feedback really helps. We’ll definitely take this up with the branch management.

              Regards,
              Axis Bank
              Employees and manager's attitude is totally disheartening
              They don't follow proper procedures and when asked about that they just try to give some escapism answers
              It's better to have account in some public sector bank
              They charge the highest among all banks but the customer service is the worst
              That too in pallavaram branch is totally corrupted to the core
              If possible change that manager
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                T
                Tezz ABilash Pujari
                Aug 12, 2016
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                Address: Mumbai City, Maharashtra, 400102

                Plzz help I pay wrong recharge by axis net banking app. I want refund my my balance amount is 550 Ru .
                My account no.is[protected]
                Mobile no. [protected]
                Mail I'd.[protected]@ gmail.com
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                  S
                  Sumanth Mamidala
                  from Karimnagar, Telangana
                  Aug 12, 2016
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                  Resolved

                  Full and final settlement of relieved employee

                  Address: Karimnagar, Andhra Pradesh, 505001
                  Website: www.axisbank.com

                  I have relieved from axis bank ltd, hyderabad circle, karimnagar branch, telangana on 22nd july 2016. As per bank policy full and final settlement (Last month salary + provident fund) should be credited to employee on or before 20 days. Still the final settlement has been done. Off-course bank higher officials will not treat there employees properly. At least make sure ex-employee's feel happy after going out from the axis bank ltd....
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                  14 found this helpful
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                  P
                  Poonam1981
                  from Junagadh, Gujarat
                  Aug 11, 2016
                  Resolved
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                  Address: Faridabad, Haryana, 121002

                  I am maintaining a saving account in Axis bank in Ballabgarh (Faridabad, Haryana) Branch. My Account No.is [protected]. Two years ago I have received a call from Axis Bank offering Credit Card on behalf of my saving account and the executive promised me that it is free for life time. I have not used this card but axis bank is making charges every month against this credit card which is unauthorized. I have convey this problem to Costumer Care Center but they did not give any proper response. I want to cancel this credit card. The amount unauthorizedly charged against this credit card needs to be waived off. Please look in to the matter and resolve the issue.
                  Sep 14, 2016
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 12, 2016
                  Axis Bank Customer Care's response
                  Hi Poonam,

                  Please write to us at [protected]@axisbank.com from your registered email ID along with your card details for us to assist you.

                  Regards,
                  Axis Bank
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                    M
                    M.S Nair
                    from Delhi, Delhi
                    Aug 11, 2016
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110092

                    Axis bank at mayur vihar ph. 2 branch do
                    Not recognize any letter of authority to do
                    Any locker transaction e. Earlier this brach
                    Only advised the customers to execute a
                    Letter of authority by the account holders
                    To operate the licker as the account holders are permanent resident of melbourne (Australia), because this is
                    Prevailing in india by banks for its customers. However, now the same bank
                    After 3/4 years or so, refuse to act on the
                    Authoríty proposed & executed by them.
                    Pl advise as to what is the solution now?
                    Sep 12, 2016
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 12, 2016
                    Axis Bank Customer Care's response
                    Hi

                    The locker facility can be accessed by the account holder. Request the account holder to write to us at nri.[protected]@axisbank.com from registered email ID for us to assist the account holder.

                    Regards,
                    Axis Bank
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                      M
                      mohsi16
                      from Thiruvananthapuram, Kerala
                      Aug 11, 2016
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                      Address: Gulbarga, Karnataka, 585104

                      Hello sir i apply the online credit card with the axis aap... The main branch calling me an telling the thanks for the applying for the credit card details.... And the here branch tell sir no details are the for your credit card department... And i apply more than 15 time... And the main branch toll me meet the your branch and submit the id proof and 1 photos... After long time no reply...
                      Sep 13, 2016
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 12, 2016
                      Axis Bank Customer Care's response
                      Hi Mohsin,

                      We regret the inconvenience. Please write to us at [protected]@axisbank.com from your registered email ID along with complete branch details for us to assist you.

                      Regards,
                      Axis Bank
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                        O
                        onlychayan
                        from Kolkata, West Bengal
                        Aug 10, 2016
                        Resolved
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                        Resolved

                        Address: Ahmedabad, Gujarat, 711102
                        Website: axisbank.com

                        My account credit frozen, i am unable to deposit funds and each months they charge me and it is increase the amount. Now amount show me like -415 last month,
                        Now i am check it show me 593,

                        But i am unable to close or deposit fund because from Branch
                        Maninagar, Ahmedabad they did this account credit frozen.

                        If my account credit frozen so why they charge each months??????

                        I am in kolkata now. but axis bank customer care said me to go ahmedabad and talk to them.

                        Are they crazy?? Company open this account 2 years ago and it was a salary account which have maintain zero balance. Now they convert it shaving account.

                        I try to migrate this account to my howrag Branch but i am unable to do this.

                        Now only hope for you people, If you do something. Otherwise next month they charge me again and again.

                        What kind of service they are providing?

                        Please do this needful.

                        Regards,
                        Chayan Kr Chatterjee
                        Axis Bank Account no-[protected]
                        Axis bank Customer id[protected]
                        Sep 13, 2016
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 12, 2016
                        Axis Bank Customer Care's response
                        Hi Chayan,

                        We have responded to your concerns vide service request number[protected] dated August 11, 2016. For any clarifications, please write back to us on the same email.

                        Regards,
                        Axis Bank
                        May 13, 2017
                        Updated by onlychayan
                        This is not resolve till date. bad service bad customer support. Sorry this is the only true.
                        Dear myself Krishna K Kumawat, I was banking with axis bank till 2015,
                        after that I submitted a written application in bank, Hinjewadi branch
                        to close the account.
                        and I submitted all docs like cheque book, ATM card, and they
                        accept account closing application.
                        Now in days they are sending sms, my account balance in negative -20509.00 INR.
                        Axis Bank Customer Care's response, Aug 12, 2016
                        Verified Support
                        Hi Krishna,

                        Sorry for the trouble. Please write to us at [email protected] along with the screenshot of the SMS for us to assist you.

                        Regards,
                        Axis Bank
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                          kamaldhl
                          from Barnala, Punjab
                          Aug 10, 2016
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                          Address: Sangrur, Punjab, 148023

                          Someone made payment of rs 10000 online from my credit card on 10/08/2016 at 2:03 PM .customer care blocked my card . i request that pls stop this paymentmt my card nu.is[protected] ph no . [protected]
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                            S
                            Shyamala Natarajan
                            from Ahmedabad, Gujarat
                            Aug 10, 2016
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu
                            Website: www.axisbank.co.in

                            When i got my rd account matured, the credited amount with interest was less than the promised amount when i opened the rd. I called axis bank so many times but in vain, for interest mismatch. They are least bothered about their customers and reply that they'll get back to you. But they'll never get back to us and when we call again, they forget our entire issue with them and we need to repeat the issue story from scratch wherein they'll reply the same as that they'll get back to us. Got really irritated and disappointed with axis bank service.
                            Sep 14, 2016
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 10, 2016
                            Axis Bank Customer Care's response
                            Hi Shyamala,

                            Sorry for the trouble. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

                            Regards,
                            Axis Bank
                            Aug 10, 2016
                            Updated by Shyamala Natarajan
                            reference number 24091660
                            Verified Support
                            Aug 11, 2016
                            Axis Bank Customer Care's response
                            Hi Shyamala,

                            We have responded to your concerns via service request number:[protected] dated August 10, 2016. For any further clarification, you can write back to us on the same mail.

                            Regards,
                            Axis Bank
                            reference number 24091660
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                              S
                              Sayan Ganguly
                              from Vijayawada, Andhra Pradesh
                              Aug 10, 2016
                              Resolved
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                              Resolved

                              Address: 500081

                              I have received my debit card numbered 4505*******4237. i have my pin, everything. i have been fortunately able to register for paypal, amazon web services and google cloud platform too. however, i am unable to register for the verified by visa. the error says that my email id and phone number aren't available with the branch. but i have netbanking account, and all the details are there with the branch. even the customer care is unable to resolve the problem, and all i got so far is the "procedure" which i didn't want, as i have, i guess, tried the procedure for more than 100 times now.
                              Sep 10, 2016
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2016
                              Axis Bank Customer Care's response
                              Hi Sayan, Sorry for the trouble. Please share the complaint reference number which you may have received from the last channel approached for us to look into it on priority. Regards, Axis Bank
                              Axis Bank Probaiet me Vocuer Cood For BENETTON WALLET BUT Iam Not Receved So please Send Me BENETTON WALLET
                              Axis Bank Customer Care's response, Aug 10, 2016
                              Verified Support
                              Hi Pradip,

                              Please write to us at [email protected] from your registered email ID for us to assist you.

                              Regards,
                              Axis Bank
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                                S
                                Sureshkb78
                                from Bengaluru, Karnataka
                                Aug 10, 2016
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560103
                                Website: www.axisbank.com

                                Till date i am receving account balance as rs.26 in my account balance, but when i want to close my account, bank people is saying that i have to pay 4k plus, reason is i have not maintained account balance. If this is the case, then why every month i am getting message as rs.26 in the account, it should be displayed as minus balance right?. Why it has not informed to us until we come back to you? My mobile number is [protected]. My mail id is [protected]@gmail.Com
                                Sep 10, 2016
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 10, 2016
                                Axis Bank Customer Care's response
                                Hi Suresh, Sorry for the trouble. Please share the details of your concern at customer.[protected]@axisbank.com for us to look into this. Regards, Axis Bank
                                Fake transactions have been done from my credit card no-[protected]
                                On 6 August 2016 of rupees 5000 please charge back my amount I m not gonna pay this.
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                                  H
                                  harmanpreet09
                                  from Jalandhar, Punjab
                                  Aug 10, 2016
                                  Resolved
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                                  Resolved

                                  Address: Ludhiana, Punjab, 141101

                                  This is complaint regarding disclosing financial information of mine by axis bank mall road branch ludhiana employees named mr yogesh, mr vanit jain which illegally issued my bank statement without my consent and gave to other party which i have legal dispute in court, i have raised this issue to the bank which complaint number is 22903678 but till date they are just trying to avoid the issue and just try to cover up the issue and not taking action against the accused employees they both have taken money (Bribe) for this work. Bank should take action and set example and do the needful so that in future this thing cannot happen to other bank customer
                                  Sep 10, 2016
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 10, 2016
                                  Axis Bank Customer Care's response
                                  Hi Harmanpreet, Sorry for the delay. We are looking into your concerns via service request number: 22903678 and will get back to you on your registered email ID shortly. Request your patience and co-operation in the interim. Regards, Axis Bank
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                                    Md zakir
                                    from Kolkata, West Bengal
                                    Aug 9, 2016
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                                    Address: Kolkata, West Bengal, 11

                                    Sir mere bhai ka atm debit cards me 5 lakh ka insurance tha sir us ka accident ho gaya kolkata cr avenew me account tha compalen kiye hue 6 month ho gaya abhi tak insurance ka rupiya nahi mila hai all documents axis bank cr avenew kolkata me jama kar diye the abhi tak kuchch axis bank kuchh bata nahi rahe hai bol ta hai kam ho raha hai pls jaldi karwaye thanks
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      siyamak
                                      from Pune, Maharashtra
                                      Aug 9, 2016
                                      Resolved
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                                      Resolved

                                      Address: Thiruvananthapuram, Kerala

                                      Hello
                                      This is siyamak gashtasbi
                                      8thaugust 2017 from pos//dt have deposited 19611 rs from my account no without my permission.
                                      Actually i have booked ticket from cheap ticket, and they cancel my booking and refund my amount (19611rs) then i got it 5th august and again same amount has deposited from my account by pos//dt.
                                      O i opened this account from pune but now i stay in trivandrum.
                                      My account,
                                      Sep 10, 2016
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 10, 2016
                                      Axis Bank Customer Care's response
                                      Hi Siyamak, For failed transactions, the refund is processed with 5-7 working days. In case the balance does not reflect in your account within the stipulated time frame, you can call us on[protected] /[protected] or write to us at customer.[protected]@axisbank.com. Regards, Axis Bank
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