Bajaj Electricals Complaints & Reviews

I had purchased a Bajaj food processor(Platini) in the month of May 2010. I had opted for the best model

that time. but over a period, i started facing the problems with the same. i contacted customer care

department quite offten, but was not given fair service. service person attended the complaint, but somehow

i am still not fully satisfied with the performance of the machine. Service person replace my chatani jar ,

replace chatani jars' blead steel that jar not working properly ..Urmil Bal

Hi,

I had purchased Bajaj Gas Strove on 15th June 2010 from Sangam Steel (Bajaj Dealer) in Vashi Sec 15 opp of Warana Dairy. Within three month of purchase, i had complaint twice of the Gas Strove issue.

1. The first complain was in the month of July. The Gas strove provided had leakage. As per dealer we need to contact call center as they do not look after for this. Then i called call center and register complain. The TAT for the complain to be attended in 2 working days. Imaging gas strove having leakage and taking two working day for technician to come. I had to struggle and get it done in one day after calling call center, then taking number of technician and then getting it done.

2. The next complain i logged complain on 10th September 2010 (Complain no:- 418585) the button has been broken. Complain been logged on Friday, the commitment given by the call center was two working days which should have attended on Monday max. However, no one turned on Monday. I waited till Wednesday i.e 15th Sept 2010 and called the call center and Spoke with Shweta. She committed someone will be send next day. Next day till 6 PM no one turned up. Then i escalated to Mr Singh (No-[protected]) and he said he will call me back checking the technician availability. Engineer came @ 6 :30 name Ramesh. The worst parts comes here. He was not updated about complain which i logged as Gas strove buttons has been broken. So he did not brought button with him. I informed Mr Sigh in front of the technician. Singh then committed he will be calling me tomorrow morning and update when the technician will come. Mr Singh being Manager did not called me entire day. I called him in the evening and informed that no one had came to my place since morning. Today 18th Sept 2010 one technician came with some old plastic button as replacement which looks like will get damage in few days.

First the TAT for gas strove of two working days itself is wrongly. Describing the TAT they are not providing service in the defined TAT. When asked Mr Singh to provide replacement of the equipment he was not ready as only buttons are not working for which they do not provide replacement. I explained him that within 3 months 2 issues has been arise then what is the guaranty of the equipment for the next use. Singh had replied that any further issue we will send the technician. That means we had to log complain and again and again technician to get it resolved. They don't even understand how critical the issue can happened if Gas strove is having problem. This may also lead to fire.

Complain No: 6381 Dated 13th September lodged at[protected]Park Circus Service Centre).

Date of Sale: 15.02.2010
Batch No: 1209
Sr No: 10194
GC SI No/Code No: 0106999
Purchased from:
Zenith Electric Stores,
25, Ezra Street, Kol-01,
Ph No:[protected]/3746

The compalint was made on 13th september but they are not sending any technician even after calling repeatedly everyday. The power light and the heating light both are off.

Self has purchased a Bajaj Food Factory from M/s Rubiana Steel , Sakchi , Jamshedpur where it has been assured that the person from customer service[Ph no-[protected]] will visit me after calling me. Once he has visited without information and returned back as we were out of city. Further self has requested directly and through M/s Rubiana Steel several times in last 15 dyas but even after assuring for the same your representative are not turning up at all . If this is the seen for demo God knows what will happen in case of any trouble in coming days. This is a very poor show from Bajaj & his frenchise & customer service at Jamshedpur. It seems that I am begging for the demo and the costomer care has to oblige me for the same. Very very disgusting for a customer like me.

FX 10 FOOD FACTORY PURCHASE BY ME ON 09/10/2009, BATCH NO. V0809, SR.NO. 36837. PURCHASED FROM DMART THANE (W).
FROM THE DATE OF PURCHASE 4-5 TIMES THE LIMIT SWITCH IS CHANGED. EVERY TIME WE HAVE TO COMPLAINT THEN THE REPERESENTATIVE ATTENDING THE SAME. I AM ASKING FOR THE REPLACEMENT. BUT THEY WERE TELLING SINCE IT IS SMALL PROBLEM, WE CAN NOT REPLACE. WE ARE UNABLE TO USE IT PROPERLY, AFTER PAYING GOOD AMOUNT FOR GOOD BRAND.

FOR REPLACEMENT WHAT IS TO BE DONE ?

Dear sir
my name is devender goel and i have purchased a bajaj dx 7 press for 12/10/08.and purchasing showroom is lightco(karol bagh).
the warranty of the press is two years.
so in my press some problems and i have call to dealer and i talk the problem and he gave me bajaj complaint no[protected].i have booked a complaint in customer care.complaint no is 9713 and complaint date is 16/07/10.
but after ten days no response for the company.and i call approx 50 times in customer care[protected].customer care executive recieve the call and she told me some person is coming my home today and solve the problem.but after ten days no anyone person come my home . so sir i am very disappointed for this metter.
so pls solve my problem
otherwise i have complaint in consumer court because i am very hurt and disappointed.

I Have taken new food processaors from nallasopara from Snehanjali. The applicainces of Spices and Juicers is not running has ur person on contract had come to visit he saw and he said he will replace the same.

As he had given me his mobile no which is [protected] name Hasmukh now i am trying several times he is not answering than i message him but no reply.

Now has i have taken new packed food processors which should be proper and i am very much unhappy that it is not proper but still i compromise seeing to it that it should be replace or repair by the company person but still it is not.

So this is what the services and things u provide to the consumer i need a proper feedback and solution on the same.

Hope u will look into the matter

I purchased a Bajaj ceiling fan from a well reputed shop, within three months it started giving noise, on repeated complaints for over 2 months the company sent some service technician, who could hardly do anything, so through the the shop person I got the fan replaced since it was under warranty.
this peice was also defective and the same noise started, it increased day by day.
the service centre attended by some stupid girls, who donot even know to attend complaints, daily ask for the same info, & nothing is done for over six months, now they say the fan is out of warranty and nothing can be done, if you want get it repaired through some local electrician.
this is the reputation of a company like BAJAJ FANS.
the worst of worst managed company, no professionalism, no ethics of after sales services etc.
after all its the CEO & the owner who is responsible, who has to cheat common man for running the bussiness.
I hope all who read this compliant will think twice before purchasing a BAJAJ product.

I have purchased Bajaj Air cooler on 17.06.2009. i got i year warenty.after 8 months,my air cooler is not working.i have register my complaint one month before.Even i send my complait to the bajat customer care.but they are not at reponding. very poor. my warenty peroid ending on 17th of this month.thet are cheating the customer.please consider my complient.

I booked a complaint about NON Working of Gas Geaser on 22nd May 2010 compalint No 263715 through Call centre. Geaser was puchsed on[protected] from Royal Market,Sector 11 Nerul Navi-Mumbai-400706.
I am told by one Agency PROMP SERVICES Nerul that the person is on leave so I have to wait for more Time.
In veiw of above Please look in to the matter and arrange to repair the geaser meanwhile review the services of the said agency who is not in position to provide services .

In case I am not heard from I am free to take up the matter with appropriate auothrity.

S K Shrivastav
flat No 02 building No 13
Shiva palm beach SCH
sector 4,NARUL Navi Mumbai-400706
Ph[protected], [protected]

Dear,

I have purchase a Celling Fan of Bajaj in the month of April 2010 and it making sound, i have launched a complain at thier call center on 20th May, complain ID is: 263423, i am chasing the same for last 11 days and it all in vain, the manager is refusing to come on phone to talk if i ask the call center representative to forward the call.

Please interven and resolve this issue.

Regards
Francis

The dealer Shree Geeta Electronics situated near hotel west's, G.T. Road, Panipat-132103(Haryana) from whom we purchased one food processor under the name of Mr. M.A. Sheikh resident of H.No. 116/4, H/o Bishan Sarup Colony, Panipat-132103(Haryana) dated 28/04/2009 promised us that they would send man to give demo of the same but didn't do as promised and later when we asked them they suggested to consult the user manual and operate.
We tried and in the process there was some configuration problem and the cutter in the mixture jar came off.
We complained about the scenario and asked for mechanic, they promised but didn't act according to the promise once again.
We demand the necessary action be taken. Thank You.

Sir,

Our Bajaj 15lt Geyser, which is not even a year old .. starting leeking badly on April 20th 2010. I have lodged a complaint with Bajaj Electricals (Complaint no.364617) on that day itself.

On 24th of April, a representative from Bajaj visited us and informed us, that the Tank was damaged and needs to be replaced...which after repeated followups and false assurances, was done on May 13th.However, the leakage dint stop and the representative informed us that the new tank is also damaged!!!

Till date, I have been following up with the Bajaj Electricals Customer care center (Mr.Naval) and R K service center daily but the geyser has not been repaired or replaced.

With such disgusting services.. I wud like to warn all the customers, that buying a Bajaj appliance is going to be the beginning of a Mental agony for them. "PLEASE DO NOT BUY ANY BAJAJ PRODUCTS"

Sunena A
[protected]

I had purchased a BAJAJ electric iron from D'Mart in the month of January 2010. However, this iron started giving problems & stopped working in the month of May 2010. All my efferts go get thru the so called CUSTOMER CARE of Bajaj Electricals have failed. Even their website is of no use. The equipment is within the warranty period.

I am at a loss what to do. Can someone help????

Sir,

I have purchased on 15L Majesty water heater from M/S. Vivek Limited ,No.35, First main Road Gandhi Nagar , Adyar , Chennai 600 020 on 16.10.2009 vide bill no.[protected]. Batch No.0809, GC.Sl.Nocode No.0136746 Sl. no. of the product 01821. It was not working and the matter was reported to M.S. Vigna Appliances,74/2. 1st Floor, L.B Road, Adyar, Chennai 600 020.. The mechanic who inspected the product has asked me hand over the product of the Service centre for repair even though the water heater was purchased 6 months age. Icomplaid and handover the water heater toM/s.gna Appliances on 30/3/10 vide job no.42408. Till date the water heater has not returned and installed at my house even though more than a month lapsed. When ever enquired no reponsible reply is received. I regret to inform you that the service of this centre is very bad and they don't know how to repond to the griviances of the customer. i request you to look in to the matter and do the needful.


M. S. Devarajulu
Plot no. 16, Vinayak Avenue
Okkiyam pettai, OMR, chennai - 600 097

Cell No . [protected]

I purchased one Bajaj make gas stove from Vijaya sales, Little World, Kharghar on 11th April 2010. I was given the assurance that the stove would be delivered to me next day i.e. on 12th April 2010. Since then I have inquired on several occasions regarding the non-delivery. Every time that I was lucky to contact them (telephone line most often remains busy), I get a false assurance that their executive would get back to me. They refuse to give any complaint number. I am waiting for the stove since last ten days, but in vain. I have made the payment from my credit card. I am paying interest to the credit card company and little world is enjoying my money, what ever little it may be. I urge the consumers to not to fall prey to such evil designs of Vijaya Sales.

Regards,

S.C. Mohanty

Hi Sir/Madam,

I have bought a Air cooler Model MD - 2000 , in Spencer Hyper Market located near RTC X Roads. The guys who gave demo of the product told us that the cooler eaasily cools the a 12x 10 room , but now when we now using it , it doesn't cool the room even after many hours of running. The dimensions of room are still less but it doesn't work good. So we have called up Bajaj Service Center and the guy who came to us cheked the cooler and told us everything is perfect and asked us about the demo given by the Marketing guy in Hper Market. And he told us that the guy has given you demo has misled you. :( . So what should we do now?

purchased from croma ahmedabad on 22/7/09 their bill no. 173782.
The machine is not working. customer care toll free is not working. There is a voice on the line which says 6 minutes waiting time but after two minutes the line is cut saying you have to call after some time. It is ridiculous.
Yogesh agarwal

This is regarding my bajaj wall fan which I purchased 2 yrs ago.In the first week of FEB2010 the fan stopped working and the body behind the wings melted.I lodged the complain at the call centre and the technician came and said the body has no warranty so u need to change it and is chargeable.I paid the money and he got it fixed but then the wings did not fit in that body so he changed that but despite all this the fan did not work so he said it is the motor problem and he did the needful.The fan was within the warranty period.The complain no was 346960.Not even 12 days had passed that the fan again stopped.Still it was in warranty period but to get through the call centre was next to impossible for so many days.I called up the service centre JAY SERVICES but they told that i had to complain thru the call centre only which gave me a real tough time before i could get somebody on the lineand get my complain registered on 22nd March complain no was 356021. But all this took so much time and the warranty period ended on 15th march.This complain was finally attended yesterday 24 days later after calling up MR J C SINGH innumerable times.Now the technician says that warranty cover is over so nothing can be done.I agree to that but if the motor was changed on 28th feb then it was a new piece as the body and the wings had also been changed so how could it become faulty in 10 days time or the other thing is that the motor was faulty and was not changed when the fan was in the warranty period.I hope that my complain is attended properly and a replacement given for the same as early as possible.It has been very difficult for me to get my complain attended after calling up so many times taking out time from my busy schedule.At the end if this is the response that I get it is really disgusting and is not expected from a company as reputed as BAJAJ.


Dr Sucheta Kataria

Dear sir,

I brought your Bajaj mixer last four months back model no. FX-10, but last few days it is not working. its totaly dead condition. so many times i try your helpline no but from there i am not getting any responce.

kindly look in to the matter.its highly appreciated

regards

Sumanbhai Patel
[protected]