Bajaj Electricals Complaints & Reviews

sir
I had purchased a Bajaj Rice cooker about 2 -3 years back..The teflon coated utensil had appealed to me. However i had not used this till a few months back.After a couple of months i noticed that there was a small whole and water was dripping thru. I then approached the local dealer M/s Bharat Electricals a Panaji Goa who did not have the same in stock,
Since ,I had seen my mother use aPanasonic Rice cooker use for many years without problems i continued using it not realising that the water dripping had rusted the thermostat .I again approached the dealer who has now informed me that the same is inrepairable and has to be thrown away.
I tried talking to the Service manager MR Singh to get the same replaced but there seems to be no positive result. Ihave been a very old customer using Bajaj appliances Having most of your Products including mixer,waer heaters etc.Mr Singh has asked me to give the same for repairs again to the Dealer but it seems very doubtful.
My main problem has beeen that I have misplaced the warranty card and honestly told Mr Singh about it.I know that this is a necessity but I request you to do something to help me as purchasing these items cannot be done very often .It will only make a customer satisfied if the same is replaced
looking forward to your reply

thanking you


Yours faithfully

Mrs Ameea Vinekr
S302 HEritage Royale La Oceana Phase
dona paula
Panaji
Goa 403004

I have purchased Bajaj Gas Geaser GWX 03 in Spetember 2007. But I have never had a good utilization of the product as it had gone down several times. I have made complaints to my vendor as well as Servicing centre too. That product had gone serviced 6-7 times. Most of the time it was not in working conditions. Now it had burnt out. And I have not got good service from the service center.

Had purchased a Bajaj OTG 28 ltrs TMC and gifted to my niece, to be delivered to Bandra, the piece had many scratches on its body...Approached the retailer several times but only heard that it would be delivered..The unit was purchase on 14th October but till date no replacement has been done...on the first instance the retailer asked me to complaint to the dealer who in turn sends a mechanic..The customers are just taken for granted...

The product was purchased from Roopam Trading at Lower Chawl, Crawford Market...

Such retailers should not be given products to sell.

Can the company instruct the retailer to replace the product the earliers

The name of the retailer is Sanjay and Harish and their contact number is: 22033087.

You could contact me on 26408884 or [protected].

I had gifted my niece, who lives in Bandra with OTG 28 Ltr TMC which I had placed order from Roopam Trading at Lower Chawl in Crawford Market during the Diwali time on 16th October, 2009. The amount was paid on delivery on 16th...at the time of delivery when my daughter received the product and as she is just 12 years she could not check the product.

When my sister came back in the evening and opened the box, she found that it had all scratches on it...I spoke to Harish from the Shop at tel no: 2206 6998 and informed him about the same, when by the slip of the tongue he said they had sent the display piece..I even went to the shop to complaint about the same when they directed me to the dealer for sending a mechanic to check the piece. When the mechanic came and inspected the piece he said that it needs to be replaced and they cannot do anything.

I have been following with the vendor everyday but till date there has been no replacement...

I think Bajaj being such a reputed firm should not have such vendors/dealers who are not able to attend to their customers.

Please look into this matter, its been two weeks now..I have been trying to tell the vendor to return my money and take the machine back..I will have the same machine picked from another vendor..but its not being heeded to.

Thank you

Subbalakshmi Pramod

the fan brought from bajaj comapny dieler is not working since we have purchased last 6 months, dieler is telling call on toll free number & nobody is answering on that number, after regular folloups also all are least bothered & not interested in attending complaint. Company proudly providing w years gurantee with gurantee card, but it is very shameful to say that company making all false commitments & not providing after sale service. we suffer a lot without fan at our home

i bought a bajaj cooler 6 months ago 2 months back it was a minor fault so i complained to mira road service centre they responded & the job was done now last week my cooler was totally off dont know what happened its not working now i complained on mira road service centre [protected] they said now u have to contact bajaj service centre on [protected] but there is only a answering machine answering we r busy right now after 15 to 18 min ur call is disconnected . this is happening from last 5 days no response & mr rakesh of mira road service centre says he cant do any thing his number is [protected] MY COOLER IS STILL UNDER WARRANTY

Dear sir,

I had purchased the above mentioned fan from your dealer
M.s Kataria G.V.B, Kalwe on 12.06.2009 wide guarantee card no. 0707439 sr. number of the product 832, the fan does not work properly due to bearing problem. made a complaint with the dealer who in tunrn a complaint with your customer care and given us the complaint number.

I hereby request you to send your representative and rectify the same at the earliest and oblige.

Regards
Rajendra H kasrale
R. No. 530, Adarsh Chawl,
Bhola Nagar, Nr. Mukand Ltd Railway Gate,
Kalwe East.
Thane 400605.
Mob : [protected]


I

This is to inform you that i purchased the water heater from your dealer shop in Mulund in Dec 08.

This water heater is not functioning properly.

I informed the dealer to get the service from Bajaj because it is under guarantee period.

Please give your contact number or send your technician to my house after contacting my cell bo [protected].

Please treat this complaint as humble request from the customer.

Regards

G.S.Ganesan

I am searching for a Bajaj JX5 chutney jar but I am not getting.Can you tell me where shall I get this jar in bangalore.I need it urgently.Tell all those possible places in bangalore where does it available with detail address and contact number.

I had bought his boiler last year in Jan, 08. It was working properly then. This year during summers i stopped using as we don't require hot water. In monsoon thats after 3-4 month when i started it didn't heat up. So i called customer service, they sent me a person to fix it. He did something asked me to check that the water is hot? It was not so hot but he said it will start heating from now just wait for 15-20 mins.

He took my signature that its working and left. After 20 mins i checked it was the same problem.

I have filed a complaint with their customer service online. They are sending their technician tomorrow.

I want to raise this further as this is the third time i have to call the service centre for repairing problems.

Hope i get some positive response

Yours Truly
Yazad

as i have purchased bajaj ceiling fans 4 nos right from the start each fan is having problem till now 3-4 times technician has attended but their is no result in it all fans are making noise and air is not sufficient too need sum help otherwise will tell all customers not to by fans of bajaj company by net its a warning

Dear Sir,

I Had bought one Bajaj Dry Iron which is not working since 3 months now. Its is under the Guarantee period.

I have placed complaint regarding the same with Bajaj on their call centre on 7th April 2009 The complaint no is 269566.

I was told that the complaint would be attended within 72 hours. Till date no one has attended the complaint.

I have also written mail to them in this regard but there is no revert from them.

In this rainy season now when I need the iron very frequently I am forced to buy a new iron box.

I had bought Bajaj iron as I had a good impression of their Brand. But these people are truely non professional

Please help me resolve my complaint

I purchased one mixer of bajaj Model no. JMG JX5, whoose jar was broken within a month for which I approached Asha Electricals Raigarh (Authorised Service Centre). The details are as follows;-
Model No. - JMG JX5
S.No.[protected]
Purchase Date[protected]
Complaint Date[protected]
Complaint No. - 738
Code - 941332
Nature of Complaint - Jar Broken
Kindly arrange to replace my jar at your earliest.
Thanks and Regards.
So far no RESPONSE. Please Help.

I purchased a Bajaj water gyeser from my local market on 9 Dec'08, with a two year warranty. Just in about a monts tie it started creating problems. On a complaint thru the dealer the representative of the company checked the gyeser and said the element needs to be replaced. promising to come back the next day, another representative returned around a month later to do the needful. This time water started leaking from the tank. Another complaint thur the dealer showed no response. Finally thru the Bajaj Electricals website I got the number of Pant Services, an authorised Bajaj service centre. I called them on 27 May 2009 and was given a complaint number 3692. The representative came for three consecutive days for the repairs during which he not only damaged one of the parts but also changed the assembly without my knowledge or consent. As a result I am now not able to empty my leaking tank. I contacted Pant services again on 11 June 2009 and was given the complaint number 4368. The representative was supposed to come the next day but no one turned up for a week. I called them again and was informed that they do not have the original assembly and that would take about a months time to procure. This time, again thru the website I got the number of the senior officers, Mr. M.R.Jha whom I contacted over the phone. I narrated the entire story to him and he asked if I was interested in getting it repaired for which he was ready to send an engineer. To my utmost surprise he informed me that the company does not follow a replacement policy. I refused the repair offer informing him that in less than 6 months my gyeser had already been repaired 5 times and I now was only interested in a replacement. He promised to get back in a week's time. Getting no response in even 10 days time I called up again to be told that the gentleman has gone on leave. I was given the number of one of his juniors Mr. Priyank who again had only promises to offer. Later they even stopped attending my calls and finally on 6 July 2009 after repeatedly failed attempts to speak to them I sent them a sms to inform that I was going to the consumer court but still there has been no response from anyone. Please help.

sir
i have purchased a sunny spice scooty from Bajaj sub dealer M/s Bhagwati agencies Kichha october last year its new scooty model of 2006. Dealer insured me that there is no problem in registrration of this and he took gruantee of registration, he submit the total document with fee as demanded by RTO office but after 8months i did not get my registration, mean while i contacted Bajaj auto Pune and they also send me ARAI certificate of scooty which i was submitted to RTO office but unneccessarly they harsh me please do something to resolve the matter.
vivek([protected])
M/s bhagwati agencies ([protected])
bajaj customer care Mr.Anupam[protected]

No product demo till date.
Product (Food processer) trip for the last Six month.
Already complaint (around 5-6 times) to Food Bazar - GIP Mall (Noida).

Now I had shiffed to Narela. Not possible for me to visit Noida to complaint any more, so I complaint thru internet.
Pls look into the matter.


Narendra Rohilla
Mobile No. [protected], [protected]
Flat No. 514, Pocket - 6
Sector A-10, Narela Delhi - 110040

Previous address :
637 / 309, Chauhan Mohalla,
Madan pur Khaddar, Sarita Vihar,
New Delhi - 110076
Mobile no. [protected], [protected]

Self has purchased -- Bajaj Aquatherm Instant Gas Water Heater (LPG), Sr. No: G0520L0I[protected] Dated: 30.07.08 from Manjou Enterprises, Pimpri, Pune 411 017.

I had started facing problem of Flame extinguishing every after 20 sec. I have reported complaint for service to RUMA REGRIGERATION AND ENGG. WORKS, SHOP NO.15, OPEL SQUARE BLDG., 646, NANA PETH, PUNE. via. complaint # 4835 dtd: 14.06.09

Till today, Neither I have not received any service from the service agent / dealer nor the dealer / agency is responding properly.

Your immediate help reqd.

HELLO SIR,

I HAVE BOUGHT A IRON BOX OF COMPANY "BAJAJ MAJESTIC" IN "NEXT SHOW ROOM" WHICH IS IN PATTABIRAM. I BOUGHT IT IN THE MONTH OF JANUARY IN 2009. WITHIN 5 MONTHS ITS CONDITION IS VERY BAD, IT IS NOT GETTING HEATED. WHEN I WENT TO THE SHOP HE PROMISED ME TO REPAIR BUT THE PRODUCT IS STILL IN THE SHOP WITHOUT ATTEBDING THE REPAIR.

WE ARE NOT GETTING PROPER RESPONSE REG THIS ISSUE.KINDLY LOOK INTO THIS MATTER AND SOLVE IT.

Regards,
Johnson.sts

DEAR SIRS,

I HAD PURCHASED A WALL MOUNTING FAN OF BAJAJ ELECTRICALS UNDER A TOW YEAR GAURANTEE ...ITS ALMOST A YEAR NOW AND I AM ON A REGULAR BASIS FACING PROBLEMS WITH FAN...EVERY TIME I COMPLAINT, THE COMAPNY TAKES 8-10 DAYS TO RESPOND..THE SERVICE ENG COMES, REPAIRS THE FAULT, AND AFTER SOME DAYS THE FAN AGAIN STOPS WORKING..THE LATEST COMPLAINT I HAVE LOGGED ON 6 TH JUNE AND TILL DATE MY PROBLEM HAS NOT BEEN SOLVED...KINDLY LET ME KNOW HOW TO TACKLE THIS ISSUE...

Hi

I had given an order for the leaves of Bajaj pedestal fan almost a month ago at Bajaj Service Centre, Tambaram. Each time I called up the service guys or visited the office, they say it will come on a Monday. Last Saturday(6/13) I had to pass by Tambaram and I dropped into the service centre in the afternoon. There was a girl named Manju, seated in the office and 2 guys, 1 named Mani. They again gave me the same answer for which I had to be rude. I immediately called up the so called shop owner, John, who then asked the guys to check the godown. They told me they will be back in 5 minutes when they left the place. It was almost 15 mins and I was seated in the service centre with my 4 year old son. It was lunch time and my son was restless and he almost started crying. My mom was seated in the car downstairs and I was getting repeated calls from her. I then asked the girl, Manju, where the godown is, so that I will know the approximate time those guys would be back. She said she doesn't know where the godown is and I am not supposed to her ask her this. She was uncultured and when she started using filthy words with her finger towards me I had to stand up, be rude, and that resulted in heated arguments. I finally left the place when those guys came back after 20 minutes saying the product is not available and it will be available again on Monday(6/15), that is today. I am living in a far off place and I was not sure whether these guys are having morbic fun with me by making me travel so many times.
Yesterday(6/14), at around 12 pm, I received a call from John, saying the girl had consumed something and she is in the Hospital and she had informed about me to the police. Since, John was not in the shop when I had visited, I told him what happened the other day and he immediately understood it. He said, customers are always valued and such girls whose work is to blackmail other family women should be punished.
What guarantee or security do we customers have when we walk in your service centres? Is this the respect and value you give for your customers? Why the hell should I purchase Bajaj Fans, visit the service centre inorder to purchase and be treated in this way? Why do you recruit such filthy, uncultured girls? If no action is taken from your side against that girl, I will be forced to inform other customers regarding your service centres, so that they are aware such girls are seated at your offices and they don't have to suffer as I did.

Thanks and Regards
A Sufferer