Bajaj Electricals Complaints & Reviews

Dear sir,

I had purchased the above mentioned fan from your dealer
M.s Kataria G.V.B, Kalwe on 12.06.2009 wide guarantee card no. 0707439 sr. number of the product 832, the fan does not work properly due to bearing problem. made a complaint with the dealer who in tunrn a complaint with your customer care and given us the complaint number.

I hereby request you to send your representative and rectify the same at the earliest and oblige.

Regards
Rajendra H kasrale
R. No. 530, Adarsh Chawl,
Bhola Nagar, Nr. Mukand Ltd Railway Gate,
Kalwe East.
Thane 400605.
Mob : [protected]


I

This is to inform you that i purchased the water heater from your dealer shop in Mulund in Dec 08.

This water heater is not functioning properly.

I informed the dealer to get the service from Bajaj because it is under guarantee period.

Please give your contact number or send your technician to my house after contacting my cell bo [protected].

Please treat this complaint as humble request from the customer.

Regards

G.S.Ganesan

I am searching for a Bajaj JX5 chutney jar but I am not getting.Can you tell me where shall I get this jar in bangalore.I need it urgently.Tell all those possible places in bangalore where does it available with detail address and contact number.

I had bought his boiler last year in Jan, 08. It was working properly then. This year during summers i stopped using as we don't require hot water. In monsoon thats after 3-4 month when i started it didn't heat up. So i called customer service, they sent me a person to fix it. He did something asked me to check that the water is hot? It was not so hot but he said it will start heating from now just wait for 15-20 mins.

He took my signature that its working and left. After 20 mins i checked it was the same problem.

I have filed a complaint with their customer service online. They are sending their technician tomorrow.

I want to raise this further as this is the third time i have to call the service centre for repairing problems.

Hope i get some positive response

Yours Truly
Yazad

as i have purchased bajaj ceiling fans 4 nos right from the start each fan is having problem till now 3-4 times technician has attended but their is no result in it all fans are making noise and air is not sufficient too need sum help otherwise will tell all customers not to by fans of bajaj company by net its a warning

Dear Sir,

I Had bought one Bajaj Dry Iron which is not working since 3 months now. Its is under the Guarantee period.

I have placed complaint regarding the same with Bajaj on their call centre on 7th April 2009 The complaint no is 269566.

I was told that the complaint would be attended within 72 hours. Till date no one has attended the complaint.

I have also written mail to them in this regard but there is no revert from them.

In this rainy season now when I need the iron very frequently I am forced to buy a new iron box.

I had bought Bajaj iron as I had a good impression of their Brand. But these people are truely non professional

Please help me resolve my complaint

I purchased one mixer of bajaj Model no. JMG JX5, whoose jar was broken within a month for which I approached Asha Electricals Raigarh (Authorised Service Centre). The details are as follows;-
Model No. - JMG JX5
S.No.[protected]
Purchase Date[protected]
Complaint Date[protected]
Complaint No. - 738
Code - 941332
Nature of Complaint - Jar Broken
Kindly arrange to replace my jar at your earliest.
Thanks and Regards.
So far no RESPONSE. Please Help.

I purchased a Bajaj water gyeser from my local market on 9 Dec'08, with a two year warranty. Just in about a monts tie it started creating problems. On a complaint thru the dealer the representative of the company checked the gyeser and said the element needs to be replaced. promising to come back the next day, another representative returned around a month later to do the needful. This time water started leaking from the tank. Another complaint thur the dealer showed no response. Finally thru the Bajaj Electricals website I got the number of Pant Services, an authorised Bajaj service centre. I called them on 27 May 2009 and was given a complaint number 3692. The representative came for three consecutive days for the repairs during which he not only damaged one of the parts but also changed the assembly without my knowledge or consent. As a result I am now not able to empty my leaking tank. I contacted Pant services again on 11 June 2009 and was given the complaint number 4368. The representative was supposed to come the next day but no one turned up for a week. I called them again and was informed that they do not have the original assembly and that would take about a months time to procure. This time, again thru the website I got the number of the senior officers, Mr. M.R.Jha whom I contacted over the phone. I narrated the entire story to him and he asked if I was interested in getting it repaired for which he was ready to send an engineer. To my utmost surprise he informed me that the company does not follow a replacement policy. I refused the repair offer informing him that in less than 6 months my gyeser had already been repaired 5 times and I now was only interested in a replacement. He promised to get back in a week's time. Getting no response in even 10 days time I called up again to be told that the gentleman has gone on leave. I was given the number of one of his juniors Mr. Priyank who again had only promises to offer. Later they even stopped attending my calls and finally on 6 July 2009 after repeatedly failed attempts to speak to them I sent them a sms to inform that I was going to the consumer court but still there has been no response from anyone. Please help.

sir
i have purchased a sunny spice scooty from Bajaj sub dealer M/s Bhagwati agencies Kichha october last year its new scooty model of 2006. Dealer insured me that there is no problem in registrration of this and he took gruantee of registration, he submit the total document with fee as demanded by RTO office but after 8months i did not get my registration, mean while i contacted Bajaj auto Pune and they also send me ARAI certificate of scooty which i was submitted to RTO office but unneccessarly they harsh me please do something to resolve the matter.
vivek([protected])
M/s bhagwati agencies ([protected])
bajaj customer care Mr.Anupam[protected]

No product demo till date.
Product (Food processer) trip for the last Six month.
Already complaint (around 5-6 times) to Food Bazar - GIP Mall (Noida).

Now I had shiffed to Narela. Not possible for me to visit Noida to complaint any more, so I complaint thru internet.
Pls look into the matter.


Narendra Rohilla
Mobile No. [protected], [protected]
Flat No. 514, Pocket - 6
Sector A-10, Narela Delhi - 110040

Previous address :
637 / 309, Chauhan Mohalla,
Madan pur Khaddar, Sarita Vihar,
New Delhi - 110076
Mobile no. [protected], [protected]

Self has purchased -- Bajaj Aquatherm Instant Gas Water Heater (LPG), Sr. No: G0520L0I[protected] Dated: 30.07.08 from Manjou Enterprises, Pimpri, Pune 411 017.

I had started facing problem of Flame extinguishing every after 20 sec. I have reported complaint for service to RUMA REGRIGERATION AND ENGG. WORKS, SHOP NO.15, OPEL SQUARE BLDG., 646, NANA PETH, PUNE. via. complaint # 4835 dtd: 14.06.09

Till today, Neither I have not received any service from the service agent / dealer nor the dealer / agency is responding properly.

Your immediate help reqd.

HELLO SIR,

I HAVE BOUGHT A IRON BOX OF COMPANY "BAJAJ MAJESTIC" IN "NEXT SHOW ROOM" WHICH IS IN PATTABIRAM. I BOUGHT IT IN THE MONTH OF JANUARY IN 2009. WITHIN 5 MONTHS ITS CONDITION IS VERY BAD, IT IS NOT GETTING HEATED. WHEN I WENT TO THE SHOP HE PROMISED ME TO REPAIR BUT THE PRODUCT IS STILL IN THE SHOP WITHOUT ATTEBDING THE REPAIR.

WE ARE NOT GETTING PROPER RESPONSE REG THIS ISSUE.KINDLY LOOK INTO THIS MATTER AND SOLVE IT.

Regards,
Johnson.sts

DEAR SIRS,

I HAD PURCHASED A WALL MOUNTING FAN OF BAJAJ ELECTRICALS UNDER A TOW YEAR GAURANTEE ...ITS ALMOST A YEAR NOW AND I AM ON A REGULAR BASIS FACING PROBLEMS WITH FAN...EVERY TIME I COMPLAINT, THE COMAPNY TAKES 8-10 DAYS TO RESPOND..THE SERVICE ENG COMES, REPAIRS THE FAULT, AND AFTER SOME DAYS THE FAN AGAIN STOPS WORKING..THE LATEST COMPLAINT I HAVE LOGGED ON 6 TH JUNE AND TILL DATE MY PROBLEM HAS NOT BEEN SOLVED...KINDLY LET ME KNOW HOW TO TACKLE THIS ISSUE...

Hi

I had given an order for the leaves of Bajaj pedestal fan almost a month ago at Bajaj Service Centre, Tambaram. Each time I called up the service guys or visited the office, they say it will come on a Monday. Last Saturday(6/13) I had to pass by Tambaram and I dropped into the service centre in the afternoon. There was a girl named Manju, seated in the office and 2 guys, 1 named Mani. They again gave me the same answer for which I had to be rude. I immediately called up the so called shop owner, John, who then asked the guys to check the godown. They told me they will be back in 5 minutes when they left the place. It was almost 15 mins and I was seated in the service centre with my 4 year old son. It was lunch time and my son was restless and he almost started crying. My mom was seated in the car downstairs and I was getting repeated calls from her. I then asked the girl, Manju, where the godown is, so that I will know the approximate time those guys would be back. She said she doesn't know where the godown is and I am not supposed to her ask her this. She was uncultured and when she started using filthy words with her finger towards me I had to stand up, be rude, and that resulted in heated arguments. I finally left the place when those guys came back after 20 minutes saying the product is not available and it will be available again on Monday(6/15), that is today. I am living in a far off place and I was not sure whether these guys are having morbic fun with me by making me travel so many times.
Yesterday(6/14), at around 12 pm, I received a call from John, saying the girl had consumed something and she is in the Hospital and she had informed about me to the police. Since, John was not in the shop when I had visited, I told him what happened the other day and he immediately understood it. He said, customers are always valued and such girls whose work is to blackmail other family women should be punished.
What guarantee or security do we customers have when we walk in your service centres? Is this the respect and value you give for your customers? Why the hell should I purchase Bajaj Fans, visit the service centre inorder to purchase and be treated in this way? Why do you recruit such filthy, uncultured girls? If no action is taken from your side against that girl, I will be forced to inform other customers regarding your service centres, so that they are aware such girls are seated at your offices and they don't have to suffer as I did.

Thanks and Regards
A Sufferer

i have purchased an electric kettle make bajaj. After some time the kettle stopped working and we contacted the seller who gave us a number of service center . The executive from the service center JAGDAMBA SERVICE CENTER ( AUTHORISED SEVICE CENTER FOR BAJAJ AND KENSTAR ) WZ 135 A, FIRST FLOOR, RING ROAD NARAYNA, ND 28.
OWNER NAME IS MR. DEEPAK
MOBILE NO IS [protected]

TOOK MY KETTLE AND NEVER RETURNED US BACK . WE HAVE BEEN TRYING TO CONTACT THEM BUT EVERY TIME THEY MAKE SOME EXCUSE AFTER SOME TIME THEY STOPPED REPLYING OUR PHONE CALLS TOO.

THE DETAIL OF JOB CARD IS
SLIP NO=298
JOB NO=7738
DATE = 13/03/2009

I have Purchased Bajaj Food processor from BIG BAZAAR in Hyderabad in Ameerpeth branch. we haven't used it for about 6 months as we had old MIxer which was working fine but when we tried using it about a couple of months ago it did not work and after 7 minutes of running we got burning smell and smoke was coming out of it. so we reported to Bajaj dealer in Ameerpeth and first they ran it for a minute and said that its working fine and did not take any action.so we tried to use it again adn after about 4-5 minutes of running it starteddoing the same thing again. so we took it again to the Ameerpeth Dealer and he tried to say the same thing that its working fine but we asked him to let it run for 5 minutes and smoke came out of it and then he said that there is a problem. it took about a week for them to repair it and then now when we try to use it its doing the same thing and when we reported the same to the Dealer he said that we are not suppose to keep it on for more than 2 minutes. now I dont understand when a simple Mixer grinder with much low capacity can work fine for about 30 minutes how can a fod processor cannot work continuoysly for more than 2 minutes and how long we are supposed to wait for grinding pulses or anything. and is it suppose to generate smoke and burning smell after 4-5 minutes.This is the worst service we have ever received from any company and we regret our decision to purchase this Product which is nothing but a big pain. instead we could have got two mixer grinders in the same price. I am not sure what should as we feel instead of getting it repaired its better to get a new mixer from a difrent company which can provide better service.

I HAVE PURCHASED BAJAJ FOOD PROCESSOR ON[protected] FROM VIJAY SALES, BORIVALI(w), MUMBAI. IT NEVER WORKS PROPERLY.WE COMPLAINT IT FIRST ON[protected]. AN ENGINEER VISITED AND FOOD PROCESSOR GOT STARTED. AGAIN IT WORKED WELL FOR ONE GRINDING AND AGAIN THE SAME FAULT ARISES..THE PROCESSOR DOES NOT GET STARTED.IT HAPPENS IN SUCH A SITUATION WHEN SOME GUEST ARRIVES AND IT DOES NOT WORK, ONLY MAKING US TO REGRET WHY WE PURCHASED SUCH FOOD PROCESSOR...

I had bought a bajaj Iron Dry Dx7, invoice no[protected] from croma Dahisar on 8/3/2008 having 2 years gaurantee. It suddendly stopped working on 13th May 2009, I took it to croma dahisar where they said that they will contact Bajaj and will give you a call by 14th May morning. Till 7.40PM, I did not get a call on 14th, then I tried contacting on the number given on the invoice, where some Vinay asked me to call after one hour, when I called after one hour, the voice mail says that our services are from 9 AM to 8.30PM. It means the person deliberately asked me call after one hour so that there is no body to answer.
Can croma give me an anwer to this?

Umesh : [protected]

I purchased one Emergency light (Code: ELX10) from Reliance super store of Bharuch, Gujarat on 23.12.2008. At the shop the salesperson told me to buy this product as it is having a 6 months warranty with full replacement. So, I bought this product for Rs 1100/- even though similar products of different company were available at half the price.
On 26.03.2009, I found that charging LED was ON while the battery is not on charge & Emergency tubelight is not getting ON when I switched it ON. I called Reliance Super store & they told me to take this product to them. On 27.03.2009 I gave them the product & they had given me the reciept for the same.
Now after 2 months of repeated callings & harassments I have come to know that main circuit board of the product is gone & the local Bajaj service point (Gujarat Electricals), where the product is sent by Reliance super, does not have the spare.
When I demanded a replacement of the product with a similar one from Reliance Super they had told me that they are trying their level best, but without much success! Whatever that means!
One thing I have understood from the above incident that neither Bajaj nor Reliance Super care about customers' money & plight. THEY ARE BIG CHEATERS, SO STAY AWAY FROM THEM.

I purchased four fans of Bajaj make, in one of them one fan is making noise while in motion, complained to the customer care, one technician attended the fan, he did something, it did make any noise, once he went, on the same in the night when the fan was in running state, it started making a more noise than previously, again complained to the customer care, the technician attended and he said that it cannot be repaired, need to replaced with new one, so he took the fan on Mar 24th 2009 and said that he will get the new one within a week and till now they did not return with old one or new one, i had been making calls to the customer care phone number:, Hyderabad
Phone No:[protected]
Technician no: [protected]