Bajaj Electricals Complaints & Reviews

We have purchased a water heater model Shakti Plus –I, from Ms/ Ritwik Enterprises, D-213, Krishna Park, Devli Road, Khanpur, on 18/11/10. This Gyser has stopped working on 6/12/10 just after 2 and a half week of purchase...

The ill treatment from your company starts here...

1. The Customer care No. Printed on the booklet is wrong... [protected]... the executive on the other side says this no. Is only for the Mumbai customer..
2. The no. Given by your Mumbai customer care for Delhi[protected]... this no is always off... you can try now ....as well..
3. After calling up again the customer service executive says the no the no. Given to you was wrong and gives a new no.. 25258464... this is again wrong...
4. Then after fighting several times with the dealer (Ritwik Enterprises) finally one executive from your company visits our house on 16/12/10... he fixes something we don’t know what and the geyser starts working.. and again stops in the evening... !!!!!!!!!!!!!!!... when we call him up he says some part needs to be changed... and assures us he will get this done within a day or two... the name of the executive is Mr. Rajesh (M) [protected].. and he booked the complaint too. The complaint no. is 76 ... soon later even he stops picking up the phone...
5. Then after threatening Ms Ritwik of legal action against him.. Mr. Rajesh Speaks to us.. but no solution... now today he has given us a new no. To chase... of someone called.. Mr. Jha... (M) [protected]... till the time status is he is not picking up the phone...

Apart from this I would like to mentioned .. I called up your Delhi office no.. 25804644.. where someone very rudely talks and says this is not the call centre no.. and slams the phone...!!!! after calling again and again.. I have called 5 time.. to talk to that person.. and asked him at least if he can give me the call centre no.. the no. he gives is [protected]..(Mr. S.R.Pant).. this guys says the he doesn’t takes care of south Delhi... and gives another no. [protected].. (Jagdamba) says they will address the complaint.. but again... nobody is picking up this no...

Pls. Advise what to do...

I have lodged a complaint with Bajaj Electricals about two weeks before regarding my Geyser. Although they have told me that the person concerend will be visiting our house, till today i.e. 22.12.2010 nobody has turned up in spite of my repeated phone calls. The complaint No. is 633. We have wasted our time waiting for the service engineer for almost two weeks. Now I have given up.

Dear Sir/ma'am

I am writing this mail after facing a very bad service from bajaj electricals service centre in delhi.I purchased 1 induction cooker (model no. ICX7) on 27/11/2009 from Electro Sales Corporation,patparganj,delhi.Some problem came with the device in september 2010.A technician came to my house from Pant Sales and services,Pandavnagar,ganeshnagarcomplex,Delhi but he wasnt able to repair as he said some electrical part is required.After more than 2 months Mr.Pant gave a replacement tag and promised me to get it replaced shortly.Again after 15 days a technician came and took away the induction cooker with him.Now its almost a month has been passed ,Still I have not got it replaced with the new one and in between the whole process I have called them atleast for fifty times with my cell phone.A person named Deepak Tyagi from rajendranagar Branch doesnt do his work properly complained by the service branch

I had attended the India Internation Trade Festival ( IITF) and made the mistake of puchasing a Bajaj Toaster ( Model: PX30T ) from the stall put up there by Bajaj Appliances Ltd. The guy handed me a receipt ( receipt no. 527 ) took an advance of Rs 400 and promised delivery of the device on 4th December. Upon not receiving any call from the vendor, I decided to enquire about it form the number provided for assistance and was duly provided another number of a Mr. Neeraj Yadav (Cell:[protected]) who was supposed to take care of my problem. Upon contacting the said person promised me that my issue would be taken care of ASAP. One week later the same promise was made again as I still had not received the device. Today on contacting mr. Neeraj yadav seemed downright angry with me and decided not to help me at all. I am now out of every option and don't know what I should be doing to get my device.

I had purchased one Bajaj Gyser (Majesty 15L) on28/11/2009. On 6th Dec 2010 while I switched on the geyser I found that it was not working. So on the very next day I had complained (complain id: UDC07120) to the Bajaj Service Center (Unique Solutions). On the next day i.e. 8th Dec 2010 the technician visited our home and told us that the geyser is malfunctioning because one part needs to be replaced. Since the part was not available so the part will be replaced on next Monday i.e. 13th Dec 2010 to replace the part. I called them up on 11th Dec 2010 to give them the reminder and they told me that they will come on 13th Dec 2010 positively. So I took a leave on Monday and stayed at home and also gave them a call in the first half and they gave me the assurance that the technical person would come on that very day. After waiting the whole Monday no one came. Next day i.e. on 14th Dec 2010 I again called them back in the first half and asked them the reason for not visiting the last day. During the conversation they put me on hold for approx 15 mins and then finally they disconnected the phone. Then again I called them back after sometimes on that very day and they told me that the part that need to be replaced was not currently available and they will positively visit us on the very next day i.e. 15th Dec 2010 and replace the part. On 15th Dec the technical person called me and asked me the direction to my residence. Then again waiting for 2hrs when he did not came I again called him back in his number and he told me that he was currently in Sonarpur and he will visit the next day i.e. on 16th Dec 2010. I called back the customer care service and asked for clarification and my phone was disconnected during the conversation. Then I again called them back and one of the customer care executive told me that the technical person will visit positively. Then the technical person again called me back again and told me tha he was busy in a call and he will visit my residence on next day in the first half. After he visited on 16th Dec 2010 he examined the water heater and told me that one more part need to be replaced and that part was not available to him at that moment. I again called back the customer service and again they disconnected when I asked them for clarification and they were showing all sorts of nonsense reasons. I don’t know when they will really visit. Now my water heart is still under the warranty period and they are offering this sort of after sales service.

Now I really feel regretted why I had gone for Bajaj while other brands like Venus etc. were available. I have the products of other companies also in my home but I was never been harassed before so much. In future I will not recommend anyone to go for any of the products of Bajaj. This company has a horrible customer care service and they give all sorts of false assurance while selling their product and once the product gets sold they not even bother about the customer.


The numbers of customer care services and name of the persons are given below for further reference:

• [protected] (Customer care service number) The name of the person with whom I had the conversation, “Amitabha Das”.

• [protected] (Mr. Dipankar Manna)

• [protected] (Syed)

Thanks,
Partha Pratim Pal
(Mob: [protected]/[protected])

I have a complain in my geyser after 3 years of purchase and i visited local service centre, but its 4 days approx but no one has come for visit and whenever i called they say that person is going to your place only....
I would also like to ask - is there any warranty on replace parts or not as Service Centre people has confirmed that there is no any warranty of changed parts, how come this possible??? Please confirm as they are charging approx Rs.460/- for changing element plus service charge of rs.250/-. Confirm if I can get the warranty on Replace Parts?

I had purchased a geyser and a water purifier on 4.12.2010 from City Electronic, Show Room No.939, Gurudwara Road, Kotla Mubarakpur, New Delhi - 110 003. As per the bill the details of price are given below vide bill No.13077, book No.131 dated 4.12.2010 :-


1. Geyser 25 L (Bajaj - I series) Rs. 4622/-

2. Water Purifier 10 L (Pureit) Rs. 889/-

3. Tax Rs. 689/-

Total Rs. 6200/-


The problem is plumber has visited my house to installed the geyser on 5.12.2010. He has informed me that geyser is not getting heat due to some techincal problem. The plumber has narrated the condition of the geyser to show room owner. Show room owner was also spoke to me and they informed me to replace the same from the Company, But they are not taking any responsibilty.

I therefore, request you to kindly get it done immediately. So that I can use it smoothly.



Yours faithfully,


Rosily Martin

My address is

Quarter No.9
Sector,2
Type-III
Sadiq Nagar,
New Delhi - 110 049
Mb. No.[protected]
E-Mail : [protected]@yahoo.com

Dear Sir,

Recently my mother purchased a BAJAJ juicer cum mixer cum grinder, model no JMG JX10, on dated 23/10/2010, from Asansol, Radio Electronics, Near Asansol Main Bus Stand ( Opp. Raha Lane ) (ph –[protected] in exchange of SODEXO gift voucher for Rs-3800/-.
Tax Invoice: 21221
Reg. no.- [protected]

Though during the same time Bajaj internet site shows the price is Rs 2943/-.
I also enquired about the same model from the same shop about the price, & they told it will cost Rs 2300/- on cash.

So, same product they cost me 3800/- on instead of 2300/- on cash.

This is simple the case of Deceiving innocent customer, by showing very old model with MRP 3850/-

Please look in to the matter with great concern & oblige.

I have lodged a complaint two weeks back to UNIQUE SOLUTIONS, KOLKATA – 29 that my water geyser, which I have purchased 06 months back (within guarantee period), is not working (not heating), but till date I have not received the full service from your end. Please repair it urgently. UDAS GHOSH, 104, Avenue South, Kolkata – 700075.

I have purchased bajaj electric geyser on 1st May 2010. In the month of nov. geyser is not working. I have launched complaint on 18th Nov. One service person came and told coil needs to change. He supposed to come on 21st Nov but still today no one visited at home. When I call on service center they tell me coil is not yet come. Such a pathetic service.

I HAD REDEEMED 192 POINTS AGAINST BAJAJ HAND BLENDER -- HB08 BUT I RECEIVED THE HAND BLENDER -- DEFECTIVE / DAMAGED THROUGH YOUR ACC. NO. 1321512 CONTAINER NO. 66004128 DATED 21/11/2008 DEFECTIVE PARTS OF THE BLENDER WERE ---

1. BLENDER ATTACHMENT
2. MAIN HOUSING
3. CHOPPER LID
4. MEASUREMENT JAR

THE DEFECTIVE BLENDER HAD BEEN RETURNED TO MR. NAGENDRA PRASAD JI , ROYAL IMAGES DIRECT MARKETING PVT. LTD. FOR RESENDING THE NEW ONE IN SAFE PACKING ON 16/12/2008 [CALL ID NO.[protected] ON 02/12/2008 ]

AGAIN REMAINDER WAS SENT TO VIBHISH AS WELL AS NAGENDRA PRASAD JI ON 10/03/2009 FOR REPLACEMENT THE BLENDER .

IT HAS BEEN LAPSED A CONSIDERABLE LONG PERIOD HAVING REMAINDED THE RESPONSIBLE OFFICERS OF ROYAL IMAGES DIRECT PVT. LTD. ,LM KRISHNA BUILDING NO. 5 ,BALAVINAYAKAR NAGAR MAIN ROAD ARRUBAKAM CHENNAI -- 106 , OFFICE[protected] YET THEY DID NOT TAKE CARE OF THE REPLACEMENT OF THE DEFECTIVE HAND BLENDER -- HB08 TILL DATE .

PLZ.. LOOK INTO HTE MATTER AT A TOP PRIORTY AND ARRANGED TO GET ME SENT THE REPALACEMENT OF THE NEW HAND BLENDER ....

YOURS SINCERELY, ADDRESS------
CHANDA BEE CHANDA BEE
GP MEMBER C/O, KALEEM KHAN
CODE[protected] 5/143,AVAS VIKAS COLONY
NEAR RAGHUVEER COLD
MOBILE --- [protected] STORE, RADHA RAMAN ROAD
[protected] MAINPURI -- 205001 [U.P.]

Sir,

Our Bajaj 2100 ETC, which is not even a year old not functioning sinci August 2010.I have lodged a complaint and reminders for no positive response with Bajaj Electricals (Complaint nos. 433651 dt. 09/10/2010, 449552 dt. 06/11/2010 and lastly 462317 dt. 27/11/2010).

2 -3 times a representative from Bajaj visited us and informed us, that the fan is not suitable for the product and needs to be replaced...which after repeated followups and false assurances, was done on Nov.18th.The representative falsely assured us that the product is O.K.however, the problem dint stop

Till date, I have been following up with the Bajaj Electricals Customer care center (Mr.Naval) and R K service center daily but the ETC 2100 oven has not been repaired or replaced.

With such disgusting services.. I wud like to warn all the customers, that buying a Bajaj appliance is going to be the beginning of a Mental agony for them. "PLEASE DO NOT BUY ANY BAJAJ PRODUCTS" or be ready for harassment by the company by not providing the post service.

I want to mention that this product was sold to me by bajaj representative Mr. Zaki who visited personally at my home and insisted upon me to purchase the product. Pl. beware of bajaj representatives visiting your societies for selling their products.

Dear Sir,

We are the Goverment aproved contractors for large scale
electrical installation works in Maharashtra. We would like
to inform you that we have bought 10 Wall fans
from Rajde Electrical Marol Andheri (East). We have installed these
fans in BES & T office at Walada under W/O No.EWD/W/G/59691
Out of 10 Fans 04 of them has already stopped working
within 3 to 4 months of the installation. We have removed the
fans from our client and given the fans to the Rajde Electrical for
replacement. Rajde has immidiately intimated the same to
your service center under complaint No.444569.

Please be informed that its past 2 months now and there has
been no action taken from your side and we are facing the
consquneces as BES & T has denied to clear our payment due
to your faulty fans and poor after sales service.

We would request you to take an urgent action on this failing
which we will have no solution rather than going to consumer
redressal forum with supporting documents of BES & T.

Please be informed that BES & T has already verbally informed
us that if no urgent action been taken by Bajaj, then they
will black list your Brand for further installations in their
department and we will fail to promote the sales of any
product.


Best regards

M/s. Priya Electricals
Sujit D. Ojha
Mobile: +91 [protected] / [protected]
E-mail: [protected]@yahoo.co.in

Product = Bajaj Cook Top Model Majesty CGX4
Date of Purchase = 15/03/2010 from SLElectronics, Santacruz(E), Mumbai 400029
Complaint = Leakage of cooking gas from Knobs
Repeatedly launched complaints with Customer Care telephone number given by the company[protected] the last complaint number is 444758 dated 29th October,2010
In spite of daily assurances, the complaint is not being attended by the company.
The product is still under warranty period and the company should provide replacement if they are not able to resolve the complaint.
Please take up with the company and help.
Regards
Mukesh Parikh
e-mail = [protected]@hotmail.com
Residance =[protected]; mobile = [protected]

Dear Sir,

I am writing with utmost regret that i have made a purchase of Bajaj Maxima Ceiling fan. So here is the event and story of the worst product and services I have seen in my life:

1) I bought a bajaj maxima ceiling fan for my new house from Aundh Pune
2) Came back home and installated it. It was not working...i had to made it rotate with my hand to start then only it started.
3) So i uninstalled it , packed it and went back to the shop.
4) Here is the response of the dealer ...this is what she said ...." bajaj fan are like this only...we are trying to sell it off as quickly as possible....now it is not our headache...it is your problem...if you dont want it...there is a dust bin....u can throw it into that dust bin....we dont care..."
5) WHAT A SHAME SIR/MADAMs of bajaj......
6) i luanched a service request in your service centre.....and the guy came a week after and agrred the fan is fualty and he will get me a replacement.
7) He took back the fan and now it is 6th WEEK I AM WATING FOR MY FAN.
8) I called up to your service center today phone number ([protected]) and they have no answer and not letting me talk to their superiors. Ultimately they have hanging up the phone as soon as i tell my name. and now I am getting continous engage tone as they have disconnected that phone.
WHAT A SERVICE AND WHAT A COMPANY....made a mistake to buy ur fan.

I HAVE DECIDED TO GO TO CONSUMER COURT NOW AS I HAVE NO ANSWER.

AND I DONT EXPECT A REPLY TO THIS MAIL ALSO, AS I KNOW THAT NO ONW WILL READ THIS AND REPLY :) GOD HELP YOUR COMPNAY...I WILL NOT BUY A BAJAJ PRODUCT EVER...

Thanks And Regards (will pray for your company)

Jayant Morghade
+91 [protected]

I SUBMITTED MY INSTANT BAJAJ WATER HEATER AT THE BHUBANESWAR BAJAJ AUTHORISED SERVICED CENTRE ON DATED 20/10/2010 VIDE SLIP NO : 1687.THE SERVICE PERSONNEL UNABLE TO ACCESS THE FAULT AT THAT INSTANT AND TOLD ME THAT THEY WILL INFORM ME ABOUT IT IN TWO DAYS OF TIME AND THE APPLIANCE CAN BE RECTIFIED WITHIN 3/4 DAYS OF TIME.
AFTER NOT RECEIVING ANY CALLS CALL THEM UP 2/3 TIMES WITHIN THAT WEEK AND EVERY TIME ANSWER WAS 'WE WILL GET BACK TO YOU'.
ON 3/11/10 I WENT PERSONALLY THERE,THE CENTRE WAS NOT EVEN KNOW THE STATUS,AND I STRONGLY PRESUMED EVEN NOT CARE TO OPENED UP THE GYESER TO KNOW WHAT EXACTLY HAPPEN TO IT.
I REQUESTED AGAIN AND THEY SAID TO GET BACK TO ME WITHIN A DAY.
BUT THEY NEVER CARE TO TO SO,SO ULTIMATELY WHEN I CALL THEM ON 6/11/10 AFER 17 DAYS THEY AGAIN SAYING WILL GET BACK TO ME.AFTER LOT OF REQUEST THEY ARE SAYING SPARES ARE NOT AVAILABLE.WHEN I THOUGHT ITS ENOUGH AND SCOLDED OF THEIR UNPROFESSIONAL ATITUDE AND SERVICE THEY SAYS CAN BE REPAIRED AND COST ME ABOUT 700/900 RUPEES!!
ITS NOT WORTH OF BELIEVEING AND DEPENDING UPON SUCH SERVICE THEY ARE RENDERING UNDER BAJAJ ELECTRICALS.
SO I DECIDE TO BRING THE APPLIANCE W/OUT RECTIFYING IT AND BUY A NEW ONE AS THE NEW ONE LITRE WILL COST ME ABOUT 1500/-.BUT WILL NEVER WILL BUY ANY BAJAJ PRODUCT.
DURING WINTER AND HAVING KIDS AT HOME I SUFFERED DELIBERATELY BY THESE PEOPLE.

Dear Sir,
This is to inform you that we had purchased 13 wall fans for our restuarant in Behala, Kolkata 6 months back. Out of the 13 fans 12 fans are making noise while rotating.We had made complaints four times regarding this ( Complaint No.1527 & talked to Mr.Kanai Ghosh). On first complaint a technician had come & said some parts have to be changed and he will visit within 2 days with the required parts. But after that day no one reported again inspite of reminding three more times. We had purchased Bajaj fans thinking that its after sales service will be good but we are fully disappointed regarding this.
Hope you will look into the matter at the earliest & do the needful.

Thanks & Regards.

Rajendra Kr Ganguly,
100 A.C Multicuisine Restuarant,
6A/2, Banamali Ghosal Lane,
James Long Sarani, Behala
Kolkata-700034.

Dear Sir,
As usual my Bajaj Food Processor has stopped functioning from today morning. This is fifth time it has failed in last 30 months. In spite of my complaints about defective "RESET" Button, Bajaj technicians are not replacing the same but they open the machine and Reset it. If we ourself cannot Reset it and if we have to call their technician everytime, then why the hell such Button is provided on the Machine. For all other makes, the Reset button is operative by the user, whereas in this Machine it is NOT. If it is operative for this model also, then the machine which I have purchased is a defective piece. I need replacement.
--R. D. DOSHI--

I bought Bajaj FX-10 Food factory on 13/03/09.

It was mentioned 5 year guarantee on motor & 2 year guarantee on product. But now the rotor head that spins the blade has worn out and to replace it they say will take months, and i have to pay money for it.

the dealer from whom I bought this product doesnt seem to answer with responsibility.

Dealer:
Kalima appliances
416 1st floor Anna salai,
Pondicherry 1

I, Pankit Sheth, have given my gyser to Dave Enterprise, Ahmedabad -an authorised cutomer care of Bajaj on[protected] to install New Coil. Call No. 11106. But I am getting reply every time that parts/coil is not coming from Company itself. Even I am not getting proper response from him.

My contact details: [protected]@yahoo.com

Kindly do the needful.