[Resolved]  Bajaj Finance — customer support problem

Address:Pune, Maharashtra

I brought laptop from Chroma Aundh branch by Bajaj Finance. As per our discussion with Bajaj finance consultant at the time of purchase, I should get all details in mail or msg. I have checked my bank statement, instalment deduction started but whenever I contacted Bajaj finance help centre by mail they always replied that my user ID and password not generated till now. I am not sure how they are working, without ID password how instalment started.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir/ Madam.

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number along with your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending
Thanks for your reply.
As per mail from Bajaj fincance (from : [protected]@bajajfinserv.in), loan disbursement (SF[protected] no.
Call me @[protected] if you need more information.

Regards,
Sujit
Dear Sir/ Madam.

Thank you for sharing your details. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending
Dear Sir/ Madam.

We apologise for the inconvenience caused to you and appreciate your patience.
With reference to your post and our discussion, we have sent across your experia id and password to your registered email id.
For any further clarifications, do write to us on [protected]@bajajfinserv.in

With regards,

WeCare
Bajaj Finserv Lending
Thanks for help me,

I got my all details,

Suggestion : if possible try to confirm all details by customer own self before creating his/her account.this will help you save all correct data in you data base.

Once again thanks a lot to resolve my query soon.

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