| Address: Jalgaon, Maharashtra |
Hi,
I have an account with Bank of Maharashtra from last 5 to 6 years in Jalgaon Branch. My Saving A/C no. is [protected]. The bank had deducted Rs. 221/- from my account under minimum balance charges on June 30, 2011 even though I had balance more than Rs. 500/-. As per policy only Rs. 100/- is sufficient to maintain the account if it is without cheque book. I hold an account without cheque book, so the charges should not have deducted.
When I had seen this, I mailed a branch on E-mail ID “[protected]@mahabank.co.in” on July 2, 2011 mentioning all the details along with the screen shot for more accuracy when nobody attended the phone. But I got no reply on the mail. Therefore after 8 days I called branch where one of the representative informed me, “it was the technical problem from head office and lots of customers facing the same issue. You wait for a week of two we will revert the amount once the problem is resolved.” But there was no progress even after 20 to 21 days, so again I called for the updates where one of the representatives named “Mr. G.E. Kulkarni” attended the phone and replied, “this is the issues from head office and we are not responsible for that. You contact to Head office and get the problem resolved from them and don’t call us.” and put down the phone with arrogant tone. He was not at all co-operative.
When I called to Head office on phone[protected], I was informed, “please send mail to ‘[protected]@mahabank.co.in’ they are responsible for such issues and will contact you immediately”. So I mailed on this ID on August 13, 2011, but still got no reply. I also copied “[protected]@mahabank.co.in” in the mail and got no reply from them too.
After all the efforts from my end I had no option left rather than putting the complaint on this portal. I hope I will get the solution at least via this portal and get the amount back which bank had deducted wrongly.
The Bank of Maharashtra is very renowned one, but some of the branches are not at all co-operative and customer friendly. So I think Bank should really take care of them and should stop such wrong deductions.
Thanks,
Raju Pathan
Aug 13, 2020
Complaint marked as Resolved
Bank of Maharashtra Savings Account — Money not withdrawn but debited from Account
Dear Sir/MadamI have an account with Bank Of Maharashtra with the Account no[protected] at mayur vihar Phase-1 Branch situated at East Delhi. The Pin code of the area is 110091.
I tried to withdraw an amount of Rs.8000/- from the ATM of Syndicate Bank in the same area. The ATM was not able to transact the money and I received a slip mentioning the message UNABLE TO DISPENSE.
But the amount was debited from my account when I checked my balance again. I again tried the same procedure from Axis Bank of the same area with the same amount, I received the money safely.
The date of the withdrawl was 10/09/2009 and the time was 17:48:25.
I made a complaint in the branch and also wrote a letter to the concerned person. After that also no action was taken and till date I have not received the amount back into my account.
I wrote the letter on 11/09/2009 and also on 23/10/2009.
As a consumer I feel that I have the right to get the information to get the information on the same issue else guide me what are the other legal ways which can lead me to get the money back.As the bank says that any issue can be solved in maximum 45 days but in my case your deadline has exeeded and I am not yet receive any proper response from the Bank/Branch side.
I request you to look into the issue and do the needful.
Thanking you,
Your's Faithfully,
Abhishek Raj
+[protected]
+[protected]