Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

ನಾನು ಇಂದು ಸಂಜೆ ಸುಮಾರು 6.30 ರ ಸುಮಾರಿಗೆ ksr ಬೆಂಗಳೂರು ರೈಲ್ವೆ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಮೆಟ್ರೋ ರಿಚಾರ್ಜ್ ಮಾಡಲು ಕೌಂಟರ್ ಹತ್ತಿರ ಬಂದಿರಲು ಅಲ್ಲಿ ಸಾಲು ನಿಂತಿರಲು ನನಗೆ ಸ್ವಲ್ಪ ಆಯಾಸ ಇದ್ದುದರಿಂದ ಬಲಬದಿಗೆ ಸ್ವಲ್ಪ ವಾಲಲು ನನ್ನ ಮುಂದಿನ ಪಸ್ಸಂಜೆರ್ ನನ್ನೊಂದಿಗೆ ವಾಗ್ವಾದ ನಡೆಸಿ ಅವಾಚ್ಯ ಶಬ್ದಗಳಿಂದ ನಿಂದಿಸಿ ನನ್ನ ಮೇಲೆ ವಿನಾಕಾರಣ ಕಳ್ಳನ ಅಪವಾದ ಹೊರೆಸಿದ್ದಲ್ಲದೆ ಕೇಳಲುಹೋದ ಮೆಟ್ರೋ ಸಿಬ್ಬಂದಿಯೊಂದಿಗೂ ಗಲಾಟೆ ನಡೆಸಿ ಎಸ್ಕೇಪ್ ಆಗಿರುತ್ತಾನೆ ನಾನು ಕೌಂಟರ್ ಬಳಿಯ cctv ಫೂಟೇಜ್ ಕೇಳಲು ಅದನ್ನು ನೋಡುವ ಸೌಲಭ್ಯ ನಮ್ಮಲ್ಲಿ ಇಲ್ಲ ಎಂದು ಮೆಟ್ರೋ ಅಧಿಕಾರಿ ಶಿವಕುಮಾರ್ ರವರು ಹೇಳಿರುತ್ತಾರೆ ಆದುದರಿಂದ ನನಗಾದ ಅನುಭವ ಯಾರಿಗೂ ಆಗಬಾರದು ಎಂದು ಮನಗಂಡು cctv access ಆಯಾ ಮೆಟ್ರೋ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಕೆಲಸ ಮಾಡಿಸಬೇಕೆಂದು ಬೇಡಿಕೊಳ್ಳುತ್ತೇನೆ

It is seen that senior citizens are not cared properly in metro stations.
Lifts are mostly used by youngsters leaving little space to elders
Even in sitting areas seniors are given a second grade treatment as most of the seats are occupied by young commuters.
A raw deal to seniors or would like to know that the complaint is taken in casual mode.
Anywhere in the world seniors are given respect and only in bangalore i have seen this secondary attitude by namna metro

Entry and exit points were functioning till last week on both the sides. Now entry is on one side only and exit is on the other side inconveniencing the passengers by asking them to walk around a big circle. Ladies, pregnant women and senior citizens find it really difficult to walk around. Hence the request for earlier facility to be restored. Thanks

Tried buying ticket at bangalore metro station in vidhan soudha. I wasn't carrying any cash and just had a credit card with me. The ticket counter staff denied from accepting card payment or paytm for issuing ticket. And there was no way i could have gotten the money as the atm is also very far away. Kindly ensure they accept card payments/ digital payment for issuing tokens as well and not just cards. The ticket sellers and customer care seemed super rude and enjoying the whole situation of me not able to buy a token because they won't accept digital payments. I was forced to buy a metro card for just one ride from vidhan soudha to mg road

It has been noticed that the smart cards are not being re-charged with the requested and billed amount in the station counters. Passengers cannot re-check as they are not given the receipt and also trust the namma metro employees and believe that the amount is properly recharged, before proceeding to the platform in a hurry to board the train. It has been noticed earlier also, that the recharge is wrongly done (With less amount) in the jp nagar station and i have noticed after reaching the destination station.

This has been noticed today again and i have requested for 100rs recharge each for 2 different cards. I have given a 500rs note and received 300rs back, but the actual amount recharged is only rs50 to each card. i have checked and confronted the operator. They have given a casual reply that system is not working properly, and charged the remaining amount sheepishly. I don't think this is right, when we claim so great on world class infrastructure at namma metro and have these kind of employees with such a cheap mindset. Hope you would look into this matter with deeper thought and in larger interest of public who would lose their money with this loop hole in the system.

Today's incident was observed at the token counter of jp nagar metro station operated by ramya-k at 2:50pm. Fyi.

Malleshwaram metro ticket counter femal staff rude to customer while issuing ticket. She shown frustration with customer. This happend many times.
The way she speaks shows uneducated fellow.
She doesn’t know how to recharge card with swiping the debit card . She blaming us for that card is not correct. And she doesn’t try second time if we wrongly give pin one time.
Unsupporting lady to customer. Not eligible for that post.

Bangalore metro sequrity trinity station sequrity person not behaving properly he asking to put paper for doing scan and i ask why pepper need to scan response is there is no process but you have to put otherwise i will not allow its only not giving proper institution to security its very very irrespective response i am facing first time in trinity station

I inform to security this not good behavior and going to complete response is very bad he told go and complain this is the position now trinity station security position
And also added security person pic and i carried peppers pic.

Regards,
A venkateswarlu
[protected]

I have faced the same issue in past and today again. I was not allowed to carry cosmetics in my bag until i questioned back to show rule book for that at banashankari metro station. Today my mom was not allowed to carry instant sticks at baiyappanahalli station. Neither it was a cracker nor anything inflamble. I request the necessary committee to take strict action against this and this that people do not miss use their post.

Yesterday, 28th december 2019, at 4:30pm, when entering the m. G. Road station from the church street side entrance, i was stopped by the female staff that is in charge of frisking. I would like to file a complaint against her as she was disrespectful and totally untrained for her job. She said i could not use the metro because she could smell alcohol. Despite politely telling her that she must be mistaken and without wanting to create a scene, my husband and i crossed to the other side of the m. G. Station and took the metro anyways. We are law-abiding decent citizens and such baseless treatment is absolutely pathetic.

As a working professional who has been using the metro everyday there has to be some sense of respect for citizens. There has to be standard rules in place and it will be followed. Rules cannot be based on someone’s personal judgment and as when they please.in a civil society you would expect citizens to be treated normally and not like a hooligans or criminals. The jobs are half done, without logic, without reason and for namesake.

Such kind of harassment is totally atrocious and speaks of the lack of trained and sensible staff hired by “namma metro” and reflects badly on the city. It is sad to see the state of affairs and that rarely no change is made to better train the staff to do their job properly and make traveling by “namma metro” a better experience by normal citizens.

My card was not readable when i meet customer assistant he told me go to your nearest metro station and submit it. But card has no any scratches and physical damage when i came to bypanhalli metro station i submitted my card which engraved id-[protected] on 29/8/19. As per his instructions i meet him after few weeks. Customer assistant was demanding for card amount for maintain last balance. Why should i pay to him because card has no any damage till it is pending now.

The lady from the bag checking counter of sandal soap factory metro station (Bus stop side) did not allow the cooked food and made me open the bag. When i said that only eating was not allowed and it was allowed to carry the food in the bag, she replied arrogantly and then let me go. Her behavior was so arrogant. How do they not know the rules and create unnecessary problems. I request to let the securities know the actual things which are not allowed and avoid unnecessary problems.

I am sachin koli my complaint is i have used my metro card from more than 2year but suddenly card was not working i have visited to jallhali metro customer service i registered complaint regarding same. But very rudely talked by hariprasad station incharge. This person doesn't even understand the problem before that only he was talking rudely. And i hv given complaint on 27th october but after 13 days also i haven't got any reply bmrcl. When visited again today then they are trying to solve the problem that also with rude behaviour. I am not happy with bmrcl regarding customer service. Kindly need full action to be taken so that same thing should not happen. I asked to show the bmrcl rules book for metro card rules but 27 th october mr. Shao station incharge denied to show it. Because that time they don't have the rule book also. Today they showed the rule book. But the are not understanding the customer problem not even trying to solve the problem also. I am frustrated because when i was asked about my complaint they are taken 4-5 hours just to give the proper answer.

Hi, is there any portal that we can see the banned items? Because we had travelled in metro wit bulbs before and all of sudden now they are not allowing us, not there is any bagagge counter to collect the item! The security sent me back down to parking telling it will be kept there but at the parking they said ask on top they only ve baggage counter.
This is a very ridiculous way of treatment of a 74yrs old man!

Me and my colleague took ticket from. Nagasandra to banashankari, but the counter person collected Rs. 104. We reached banashankari by 8.05 pm, (02nd October 19)but unfortunately gate not opening u/stood from the lady the ticket was upto jayanagar in a rude way, and she was questioning are you educated, how can she behave so rudely.. Her name is megha
Called customer care and informed about her misbehaviori checked with other staff at the station and got info that she behaves, . But no actions have been taken
I need to know what action will be taken
Why do you employ these type of people and defame the bmrc
Thanks Vinod

Please education the employees sitting in the ticket counter regarding the stops/destinations, when a passenger comes and ask for a particular stop rather than figuring the nearby stops they keep cooking stories with the passengers although there is a long queue waiting for the ticket, specially girls at bayyappanahalli ticket counter. Please education them regarding the area's and the nearby metro stations so that they can speed up the process, and also train them on employee etiquettes and professionalism. They just behave as they are at home or some local public spot, easily relaxing and chatting... Multiple times i have faced such scenarios waiting in the queue and the employee at the ticket counter is either slow in her process or spending time with unnecessary talks either with passengers or colleagues. Once a passenger questions they just behave rude with no mannerism.. Please recruite educates and train them before you deploy them to their respective jobs.

Educate your staffs in customer service ticket counter. On 06/09/2019 a lady in ticket counter asked to give a change for rs.100 when i told i don't have a change she started attending next customer. I was standing there till her change collection. She gave same amount of change to some other customer then i asked i could have given the ticket for me. She was so rude bloody asked me that u could have asked. If we wait in metro line for someone you guys asks us to leave early. Then i told when you make me to stand here don't you have a courtesy to ask then she told why should i remember your drop point. Please educate the manners to talk. You may get many customers but your name and fame depend on service

Dear sir kindly check about my review i put my card properly but not amount didcut it's not my problem but while arriving again my card is not accessible so i asked officials here they told abt penalty it's not my problem u just acces ur records and see and excuse for penalty and start acces my card my card no is [protected]

I start morning 10 from indiranagar station get down vidhonsouda
Thanks in advance

I notice many time their behaviour was very bad because they didn’t take any initiative to give balance to customers. Today i gave 100 rs for indiranagar from national college metro station, ticket charge was 30 so she was like if you don't have change then don't stand here just go. I can understand they will be not having change at early morning. But if customer have change they were definitely going to give the same. There is no need to behave in that way towards customers. Who will tell the customer to go home and all. So please give some guidance to them regarding how to behave towards customers.

Today ie, 08/09/2019 i took metro ticket from attiguppe to cubbon park. The lady sitting in the counter asked me to pay rs.30/- and i paid. She gave the ticket and i got doubt and asked whether the amount is right. She replied yes. I came to entry gate and kept ticket coin on the entry gate, it showed rs.28/-. I entered inside and i took metro rail at 8:20 am and reached cubbon park. While exit again i dropped ticket coin and it showed rs.28. The lady sitting in the ticket counter is charging more than the actual ticket rate.

Despite repeated announcements broadcast by the authority also, paid deaf ears by commuters wearing backpack as against to hold by hand, which causing discomfort as well as hurting to the fellow passengers.

Pl take steps to implement the same in letter and spirit.
The Metro journey becomes horrible and hence request you to look into the matter immediately.