Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

The lady inspectors Chaitra and Shashikala who fine customers inside metro train for not wearing masks properly don't have any proper knowledge. They don't have empathy or sympathy towards customers.

First of all they don't listen on what we are trying to explain. They have little or don't care attitude towards civilans. Their writing skills are also pathetic.

Penalty charge for account of:" Improparli wearing marks".

Even kindergarten kids are better these days.

Please improve your people by asking your inspectors to be more humane.

Hi team,
Even though my recharge is successful, I am not able to see the updated balance even after 3 hrs of recharge . Kindly check and do the needful

Engraved id: [protected]
Contact email :[protected]@gmail.com
Debited msg:
Dear Customer, Thx for INB txn of Rs.200 frm A/c X2076 to PayU Payme. Ref IGALXEPRQ5 on 03Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

On the day 01.09.2021 I had been to national college metro station and recharge the metro card for Rs.200/- through Google pay app but the recharge have not done. Due to server done. Then I had pay Rs.100/- cash for the recharge. But, the Rs.200/- have been debited from my Google pay account. On the day 01.09.2021 evening also informed your staff and also Dt:02.09.2021 enquiry and informed your staff. But they told raised the complaint through online. Hence please replace the same amount to my account here is the details as below. Please do the needful.

Metro Card No: [protected]
Google pay Transaction Id:[protected]
Google transaction Id: CICAgoCsrLCQQ

Due to non working of thermal scanning at yelechenahalli metro station there are about 40 people q has formed.. Due to this many people missing 9.30am peak hr train. Kindly look in that there should be 2 thermal scan system..

I recharge online through namma metro app after 4 hours entered station but the amount is not credited to card

Yesterday that is on 24.08.2021, we two person reached at Lalbagh metro station at 8.20pm. the security guard did not allow to enter stating that there is no metro train available for PEENYA side. He suggested us to go by Auto as there were three four auto drivers were roaming. We came by bus to Peenya metro station. At peenya metro station we were informed that last metro travels upto 9.00 pm from both ends. As we guess that to take COMMISSION from auto drivers, the security guard spoke lie and suggested to go by Auto. Pls look into the matter and take suitable against the persons.

As soon as the metro work started, there has been severe water scarcity in the nearby localities which is causing huge problem for the residents.

Today 16.08.2021 traveling from Mysore road Bangalore station in metro at 9.40 am found no social distance mention inside of metro coach.

People collecting fine itself is not wearing I have photo of employee not wearing mask in metro promises. They are collecting money from old age people who remove mask below nose for breathing purpose after walking long distance is it fair kindly look into it

Respected Sir/ Madam,
I was charged a penalty of Rs. 250 for lowering down my mask while travelling in the metro. My mouth was still covered but not my nose.
Distance was maintained.
But when I got down the metro, I saw your own staff not wearing their masks inspite of having passengers near them.
Rule is a rule.
It should be applicable for everyone, be it passengers or staff members.
Just because they are in authority, does not mean they could take that liberty.
I have clicked pictures of them for proof.
The below two pictures I have attached was clicked in byappanahalli metro station.
Please be strict with your staff members and the people who are working in the metro station too.
Everyone should be treated the same.

Sir the case is, , when i go to exit from chikpet
station towards kr market exit gate, , the gate was closed for doing some work and I don't know what is the work going on, when we (me and co passengers) entered towards exit gate there is no barricade and no any boardings kept there, , after i scanned and moved towards the exit gate that time some workers telling me as there's no ways to exit from this side, , and also they told me to enter again inside the station and pay the fare and exit from another gate, , and also misbehave with me just like am there slave, , and also there is no any responsible person or incharge to take any action or give any suggestion all are behaving like am a fool, , and they wasted my time of at least 1and half hour and i again scanned and entered inside again i rushed get out from exit gate my card shows invalid again i waited some time for exit out, , in these all circumstances going on and get late and i skipped my important work that lossed me thousands of rupees, , the main thing am asking is that we use metro to save time only, , other wise we use bmtc, , there is no any importance of time of any person, , i suffered my whole day and also lossed because o[censored]r irresponsible officer who is the incharge in that time, , and also i paid extra charges, , whats going on, , , please take an proper action and provide me a justice, , , ,

1)Namma metro android application does not tell the user "BEFORE" recharging that recharged money will be LOST if card is not used after 1 hour and before 7 days.

2)This is year 2021. Even my mobile SIM card updates balance as soon as I recharge. They don't ask me to call after 1 hour and before 7 days to get the money I paid.

3)It should be really easy to return the money as the transaction is done via bank and the transaction information stays as long you need it. Unless BMRCl is a cunning fox giving irrelevant reason to steal money from people you should return the money. Yes I use the term "STEAL" because you certainly aren't giving anything in return for the money that was credited to your account.

Respected Sir/Ma'am,

There is huges digging noise right outside our house going on for metro in late night even after 12:30 - 1 AM which is not allowing us to sleep. All houses nearby have the same objections and visited the site to tell the engineer on multiple occasions. Please ask them to do the digging work during the day and other works at night.

Regards,
Shahabaz

Dear Sir, COMPLAINT NO. #5411
I have top up my Metro card 6/12/20 with my HDFC Debit card and unfortunately amount debited and recharge didnot happened and I have tried 2nd time and this time also there was some issue but later on I spoke to customer care and sent mail and later on I have received mail from BMRCL that to go to any metro station and show the mail they will re charge it. When I reached they have recharged only Rs.500 and told me that there is no other credit from my side. I have checked with HDFC bank and also sent a complaint to Ombudsman and they have confirmed with a mail that the amount is with BMRCL.

In this situation requesting you to kindly look into it and arrange to refund the ampount to me at the earliest, other wise I have to go for other alternatives.
Regards
Santhosh Kumar S
Ph [protected]

Sir,
We have generators setup in front of our Homes.
Black smoke keeps coming continously in addition to the sound that has disturbed us completely.

Dear Sir / Madam,

We have noticed that some Earth work activities are going on at your site, behind our property. A lot of noise is heard, along with vibrations, by the residents of our apartment.

We would like to know your action plan on the work carried out by your workforce.

We are concerned about any damages occurring to our property while your machines such as JCB, earthmovers, etc. work around our complex.

And also, we have found that the foundation level is being increased at your site. We are concerned if there will be any flooding issue to our complex during the monsoon, owing to this increase in ground height.

Please set up a technical meeting to discuss these details with us, on this regard

On[protected] I have recharged on my phonepe and it has shown recharge failed and amount has debited from my account and still not refunded pl make it fast

Transaction number--mow78ejt2is3n75t8bgc
Amonut is detected from my paytm account but not refunded after the transaction failed in namma metro app

I have paid an amount of Rs. 100/- for recharge metro smart card bearing No [protected] on 2nd February 2021 via PAYTM with reference No.[protected]. But it is not credited to my card account.

For many days the metro reaches the Dasarahalli metro station from nagasandra, atleast 12-15 minutes late everyday, others stations it takes 6-7 minutes waiting period, it has been very embarrassing, please help to rectify this problem.