Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I have paid an amount of Rs. 100/- for recharge metro smart card bearing No [protected] on 2nd February 2021 via PAYTM with reference No.[protected]. But it is not credited to my card account....

For many days the metro reaches the Dasarahalli metro station from nagasandra, atleast 12-15 minutes late everyday, others stations it takes 6-7 minutes waiting period, it has been very embarrassing, please help to rectify this problem....

I recently join new company namely HAL, and HAL starts at 7am. How I am supposed to reach HAL on time if they allow to enter Metro station after 7am? Metro supposed to start at 5am. Others company starts early in Bangalore. Employee living far from the company needs to go early with the metro. This is ridiculous....

Hi Team,

Good evening.

I'm a regular commuter in metro on a daily basis.

If you could extend the timings of the train during the night that would be great!!, It's a sincere request.

Thanks and Regards.

Shripavan.R...

This is regarding the parking amenities in Mahakavi Kuvempu Road Metro Station. The person collecting the finest was very rude. He has taken extra money from others where the bikes are parked in place of cars. When asked he replied that he owns the place and did not give us a place to park. This was a very bad experience as we did not get to park the car even though there were ample amount of space. Please take a severe action against the...

Hi Team,

I had recharged from namma metro app online but amount is not added to card.

At metro recharge point also it doesn't detect the entry and showed low balance.

Please check and add the amount

Thanks,
Nagendra...

Your lady security staff at majestic metro not allowed me to enter at metro because I had my working tools, Nagasandra metro staffs permitted me for the same.. I have taken metro card as well.. Is there separate rule for every metro? The lady is arrogant.. I had waste of time...Take necessary action...

Dear Sir / Madam.

We would like to bring to your notice that I have lost my metro card.

Bearing Engraved Id : [protected]
My last commute was on 09.03.2021 Attiguppe to MG Road,

I Request you to block the above card and re issue the new card with the remaining balance amount.

Find attached recharged Transaction Receipt of your ref.

I hope you will do the...

I had to catch my bus today to my native town, from Yeshwantpur. But when I reached the nearest station(Yelachenahalli) at 9pm, I got to know the trains have stopped. The public is unaware of this!! Can I get to know what is going on?! Thank you...

I have recharged Rs. 200 for metro card number [protected] via Namma metro app on[protected], payment ID for the same being [protected], the transaction showed successful but the balance was not redeemed. When enquired in customer care of the metro, I was told, it would happen automatically within 7 working days, it's been 34 days, and there is no proper response from the metro team and today, on 24.03.2021, I was told the amount is not at...

As per new rule of metro, for making recharge ATM card or Phone pe is mandatory, but today in Kempegowda metro station they denied to accept UPI transaction and they said because of server issue, as there is some issue in UPI server i requested them to recharge through cash but they said they cant do that and i have to recharge only through ATM card or it cannot be done, other than this there are lot problems in metro regarding metro card......

Dear Sir/mam,

With respect to the recharge of the smart metro card, when we do top-up through Namma metro app, upon successful payment of transaction it only says it takes max 7 days to reflect the amount and transaction shows under Success tab, but no where I see mentioning its usable only after 1 hour of top-up, if your system takes 1 hour to process such a small transaction at least until then the transaction status should...

This is to inform you that the public is not allowed parking at Vajarahalli metro station stating that only staff parking. When there is so much space for parking in both the sides whatever for public they can allow. Inspite of telling we are ready to pay, they are not accepting. Then what is the use of metro station at Vajarahalli as all the public will not get drop everyday. Kindly look into this on high priority and do the needful....

Dear Sir/madam,
on 05/03/2021, I recharged metro card no. [protected] with 100/- through debit card at 2:18pm. Even after an hour amount is not credited to the card. Please verify and refund the amount.
with regards
venkatesh...

Recharge amount Rs.200 Done on march 1st 2021, not reflecting. transaction done on bmrcl app. Bmrcl Card no. [protected]. Payment id [protected]. Amount debited Through sbi bank. Sbi Transaction no.[protected] payu payments [protected]IGAKPXMNO3...

I had recharged 100 rupees to my metro card from your website but the balance is not showing up in the card...

I made a top up for the card number [protected] on 03.03. 2021.The amount got debited from my account but I got the pop up message from bmrcl as the transaction has failed...

I am a regular user of Namma Metro and the services provided are excellent !! However off late I see that security personnel and even frisking personnel do not wear their masks correctly especially at Doddakalasandra and Majestic stations. Their masks are most times below their chin or nose and this is not right. Request the concerned to take proper measures in educating them appropriately....

I have recharged ₹500 for my metro card online at webtopup.bmrc.co.in on 14th February 2021 and have been using my metro card regularly. Till today my money hasn't been added to my card and have not been refunded my money as well. Please do the needful as soon as possible.
Thank you...

I travelled with my friend from Sir M V Stn.on 12th Feb 2021 around 4 a m.using my friends metro card..While boarding after she entering machine said invalid ticket.I went to the counter he checked the balance and found Rs503..and gave the card back to use.It allowed..
But at the exit in Hosahalli Station.Same thing happened.But the lady in counter told I was a ticket less traveller and had to pay fine of Rs 250/. As they were not...