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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Feb 2, 2026
Complaints 436
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Unresolved
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 17

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P
Papamma
from Noida, Uttar Pradesh
Dec 30, 2020
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Regarding recharge failed

Address: Ramakrishna Mutt Road Ulsoor bANGALORE -560008

Hi
This is selvi M I had done recharge on 29.12.2020 at 10.36 A M of Rs.200/by Net Banking. It is not reflected in my card, whereas my amount is debited in my account. This is first time it had happened. Please help me out what was the problem...
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Guruprasad M H
Dec 29, 2020
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Address: Near navarang theatre Rajajinagar banglore

Respected Sir, I'm GURUPRASAD from Rajajinagar, I daily travel from Rajajinagar to Peenya industry has I've noticed that the trains for yelachenahalli are more compared to nagasandra... And also during Morning hours for every 4mins a train towards yelachenahalli are passed whereas for nagasandra during mornings 12min delay for the next train is provided so kindly, please look after the problem and provide facility

Thanking you

🙏🏻🙏🏻
Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    D
    Divyaraju
    Dec 24, 2020
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    Hi Team,

    This is to inform you that I faced a very unprofessional behaviour with one of the staff in Peenya Metro station named thriveni.

    I had my online recharge done on[protected] around 10:30AM in Google pay and the amount is deducted. But it didn't reflect even after 2 hrs. Hence no checked with staff they said there is some server issue and will reflect on[protected]. But when I checked today again. It did not reflect. Hence I approached the staff for my issue. She was not polite and rude while responding to my questions

    Also she asked me to log a online complaint. Only when I asked to call her manager she gave me the book to log a complaint.

    I feel they are too lazy to answer the quires and work. We being a passengers will not have time to all these dramas while travelling. Please educate them on how to respond to the customers and resolve my issue ASAP..

    Thanks and Regards,
    Divya R
    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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      C
      chaithra h chaitu
      Dec 22, 2020
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      I was doing metro reacharge of 500rs at 20/12/2020 already completed 2days but card status showing recharge pending please make correct it.and card details is [protected]
      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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      Please provide me details as much as possible amount debited from my account but didn't get credit in card
      Reply
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        V
        Vijay71198
        from Powai, Maharashtra
        Dec 14, 2020
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        I had recharged my metro card [protected] using internet banking. The transaction details showed that the transaction has failed. I had recharged for 100 rupees. Please refund the amount
        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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          K
          Kushi sush
          Dec 14, 2020
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          Address: Banglore

          Today morning i was recharged metro card through metro application. But amount is not added to card.
          Payment id is [protected].
          Can please check.
          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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            S
            Shio
            Dec 12, 2020
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            Address: Indiranagar

            I have done metro card recharge today amount is debited but it is not shown in the card i travel after 2 3 hrs of recharge still it is not showing.
            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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              S
              Samkita
              Nov 27, 2020
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              There are no basic facilities like restroom facilities available on majestic metro station even though its a big station ..! Everytime you think to use it, , you find it closed with the board 'work under progess'.., !
              If you ask for the other wash room in majestic metro station they say once you enter you cant access to other wash room which is on exit side..!
              If there are only 1 washroom on entrance and exit each why should they carry with the progress work on week days they can do it in week end..!
              And with great difficulty you find rest rooms on metro station as there are no sign boards and once you reach if its closed what will be your reaction for it?
              Just requesting you to complete your work relating to toilets during week ends..!
              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                A
                arjun bs
                Nov 25, 2020
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                Dear Sir/Madam,

                I would like to inform you that on 22nd of nov i purchased 3 no of smart card for 300 rs with recharge of 150 rs but from my account 900 rs deducted.

                Request you to kindly check and refund 450rs to my account since we are going to settle down in my native place further we will not travel by metro train.

                Please find the attached snap for your reference.
                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                  C
                  Chikuujain
                  Nov 23, 2020
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                  My metro card number is [protected]
                  I had recharged on 28/10/2020 but I did received amounts in my card yet
                  So please check it reply me same soon.
                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                    D
                    D Gnaneshwara Sharma
                    Nov 15, 2020
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                    Address: No 36 suverna nagara nagasandra bangalore560073aria

                    Vide upi/[protected]/no dated
                    03/11/2020 remarks
                    bmrcl dasarahalli /hdfc bank ltd
                    plese refund rs 500/-at your earliest time .Worker concerned
                    not ready to give propper information
                    my cantact.No[protected]
                    [protected] mybank icici vayalikavalbranch i am retd post master sadashivanagar post office
                    bangalore 560080.
                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                      C
                      CHIDANANDA M.N.
                      Nov 12, 2020
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                      I have recharged of 200 rs the said smart card number [protected] on 31st October 2020 @01:56PM and I do have screenshot but there are no details mentioned..but it says transaction success and when I check in station it was not reflecting and the staff there asked me to raise online complaint .. please check and refund the amount or recharge it to the card.
                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                        V
                        vijayaprathi123
                        Nov 9, 2020
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                        Address: banglaore

                        I was recharged Rs 500 dated: 04.11.2020 at 5.49 pm and my amount credited BMRCLMAHALAXMI.[protected]@HDFCBANK-BMRCLMAHALAKSHMI(UPI REF NO.[protected]

                        My card no [protected] but not amount Rs. 500 not came my card
                        please send my amount to card
                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                          S
                          Shambhavi vijay
                          Nov 6, 2020
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                          Address: Mysore road

                          Recharge amount not credited on my Metro smart card even if I recharge before 2 hours or one day before in link /app provided.
                          It happened many times and I lost money. I have all the screenshots and successful recharge statement of smart card
                          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                            T
                            Tej As
                            Nov 1, 2020
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                            Address: Majestic
                            Website: Bmrcl

                            On 31st Oct 2020 I was traveling from majestic to yelchenahalli where I had to purchase a metro card to travel because of the new rules n had to recharge it for 100
                            So the total was 150.
                            N after that while returning the balance in the card was just 21 .n I couldn't return back home because of the mistake of the cashier.
                            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                              M
                              Malashree Malashree
                              from Powai, Maharashtra
                              Oct 24, 2020
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                              Address: Room no7,Royal ladies PG 910/A, Near bharathiya samskriti vidy

                              On 23/10/2020 rain is continuously falling from afternoon to night so more people decided to travel through metro in banglore,
                              when passengers who have less than minimum balance going to recharge their metro cards the ticket issuer denied to give ticket or recharging card through money, instead he said recharge by downloading namma metro app and and recharge through so,
                              even after paying so.
                              my complaint is
                              1.they not informed clearly about recharge only through' mamma metro app' otherwise you are not eligible to get ticket its sudden implementation lot of people who in hurry to go home face a problem.
                              2.its kind of denied/ delayed service even paying the amount
                              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                S
                                Sathish KN
                                Oct 24, 2020
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                                Address: T das arahalli

                                Dtd.23.10.2020 payment of rs 150 paid in dasarahalli metro station, she says not credited our account, please return the amount
                                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                  G
                                  Gopinath Hispanic
                                  Oct 23, 2020
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                                  Recharged money deducted.. But not added in my card
                                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                                  Oct 23, 2020
                                  Updated by Gopinath Hispanic                                   Recharge before 1week ...still in process... Money deducted.. Not added to account

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                                    G
                                    Gayathri Lingaiah
                                    Oct 18, 2020
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                                    I was stopped by an senior authority of BMRCL for using 3 layered/folding of cotton scarf instead of mask and that officer was rude to stop me and to hear my concerns.

                                    As I am aware there is no restrictions on mask type to wear in the journey time and also not stopping other passengers and staff personnel for those using the cotton mask.
                                    So in this complaint I want to inform the authorities to be sensible and be clear instead of demonstrating their powers.
                                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                      K
                                      Kumarsukshith
                                      Oct 8, 2020
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                                      We have recharged travel card id... [protected] on 06/10/2020 but card didnt get recharged. During that time in web page transation details were empty and we didnt even get mail about the transation but amount got deducted from account. Kindly suggest us how to get the money back.

                                      Regards,
                                      Sukshith kumar
                                      [protected]
                                      [protected]
                                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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