Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I was stopped by an senior authority of BMRCL for using 3 layered/folding of cotton scarf instead of mask and that officer was rude to stop me and to hear my concerns.

As I am aware there is no restrictions on mask type to wear in the journey time and also not stopping other passengers and staff personnel for those using the cotton mask.
So in this complaint I want to inform the authorities to be sensible and be clear...

We have recharged travel card id... [protected] on 06/10/2020 but card didnt get recharged. During that time in web page transation details were empty and we didnt even get mail about the transation but amount got deducted from account. Kindly suggest us how to get the money back.

Regards,
Sukshith kumar
[protected]
[protected]...

ನಾನು ಇಂದು ಸಂಜೆ ಸುಮಾರು 6.30 ರ ಸುಮಾರಿಗೆ ksr ಬೆಂಗಳೂರು ರೈಲ್ವೆ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಮೆಟ್ರೋ ರಿಚಾರ್ಜ್ ಮಾಡಲು ಕೌಂಟರ್ ಹತ್ತಿರ ಬಂದಿರಲು ಅಲ್ಲಿ ಸಾಲು ನಿಂತಿರಲು ನನಗೆ ಸ್ವಲ್ಪ ಆಯಾಸ ಇದ್ದುದರಿಂದ ಬಲಬದಿಗೆ...

It is seen that senior citizens are not cared properly in metro stations.
Lifts are mostly used by youngsters leaving little space to elders
Even in sitting areas seniors are given a second grade treatment as most of the seats are occupied by young commuters.
A raw deal to seniors or would like to know that the complaint is taken in casual mode.
Anywhere in the world seniors are given respect and only in bangalore...

Entry and exit points were functioning till last week on both the sides. Now entry is on one side only and exit is on the other side inconveniencing the passengers by asking them to walk around a big circle. Ladies, pregnant women and senior citizens find it really difficult to walk around. Hence the request for earlier facility to be restored. Thanks...

Tried buying ticket at bangalore metro station in vidhan soudha. I wasn't carrying any cash and just had a credit card with me. The ticket counter staff denied from accepting card payment or paytm for issuing ticket. And there was no way i could have gotten the money as the atm is also very far away. Kindly ensure they accept card payments/ digital payment for issuing tokens as well and not just cards. The ticket sellers and customer care...

It has been noticed that the smart cards are not being re-charged with the requested and billed amount in the station counters. Passengers cannot re-check as they are not given the receipt and also trust the namma metro employees and believe that the amount is properly recharged, before proceeding to the platform in a hurry to board the train. It has been noticed earlier also, that the recharge is wrongly done (With less amount) in the jp...

Malleshwaram metro ticket counter femal staff rude to customer while issuing ticket. She shown frustration with customer. This happend many times.
The way she speaks shows uneducated fellow.
She doesn’t know how to recharge card with swiping the debit card . She blaming us for that card is not correct. And she doesn’t try second time if we wrongly give pin one time.
Unsupporting lady to customer. Not eligible for...

Bangalore metro sequrity trinity station sequrity person not behaving properly he asking to put paper for doing scan and i ask why pepper need to scan response is there is no process but you have to put otherwise i will not allow its only not giving proper institution to security its very very irrespective response i am facing first time in trinity station

I inform to security this not good behavior and going to complete response...

I have faced the same issue in past and today again. I was not allowed to carry cosmetics in my bag until i questioned back to show rule book for that at banashankari metro station. Today my mom was not allowed to carry instant sticks at baiyappanahalli station. Neither it was a cracker nor anything inflamble. I request the necessary committee to take strict action against this and this that people do not miss use their post....

Yesterday, 28th december 2019, at 4:30pm, when entering the m. G. Road station from the church street side entrance, i was stopped by the female staff that is in charge of frisking. I would like to file a complaint against her as she was disrespectful and totally untrained for her job. She said i could not use the metro because she could smell alcohol. Despite politely telling her that she must be mistaken and without wanting to create a...

My card was not readable when i meet customer assistant he told me go to your nearest metro station and submit it. But card has no any scratches and physical damage when i came to bypanhalli metro station i submitted my card which engraved id-[protected] on 29/8/19. As per his instructions i meet him after few weeks. Customer assistant was demanding for card amount for maintain last balance. Why should i pay to him because card has no any...

The lady from the bag checking counter of sandal soap factory metro station (Bus stop side) did not allow the cooked food and made me open the bag. When i said that only eating was not allowed and it was allowed to carry the food in the bag, she replied arrogantly and then let me go. Her behavior was so arrogant. How do they not know the rules and create unnecessary problems. I request to let the securities know the actual things which are...

I am sachin koli my complaint is i have used my metro card from more than 2year but suddenly card was not working i have visited to jallhali metro customer service i registered complaint regarding same. But very rudely talked by hariprasad station incharge. This person doesn't even understand the problem before that only he was talking rudely. And i hv given complaint on 27th october but after 13 days also i haven't got any reply bmrcl. When...

Hi, is there any portal that we can see the banned items? Because we had travelled in metro wit bulbs before and all of sudden now they are not allowing us, not there is any bagagge counter to collect the item! The security sent me back down to parking telling it will be kept there but at the parking they said ask on top they only ve baggage counter.
This is a very ridiculous way of treatment of a 74yrs old man!...

Me and my colleague took ticket from. Nagasandra to banashankari, but the counter person collected Rs. 104. We reached banashankari by 8.05 pm, (02nd October 19)but unfortunately gate not opening u/stood from the lady the ticket was upto jayanagar in a rude way, and she was questioning are you educated, how can she behave so rudely.. Her name is megha
Called customer care and informed about her misbehaviori checked with other staff...

Please education the employees sitting in the ticket counter regarding the stops/destinations, when a passenger comes and ask for a particular stop rather than figuring the nearby stops they keep cooking stories with the passengers although there is a long queue waiting for the ticket, specially girls at bayyappanahalli ticket counter. Please education them regarding the area's and the nearby metro stations so that they can speed up the process,...

Educate your staffs in customer service ticket counter. On 06/09/2019 a lady in ticket counter asked to give a change for rs.100 when i told i don't have a change she started attending next customer. I was standing there till her change collection. She gave same amount of change to some other customer then i asked i could have given the ticket for me. She was so rude bloody asked me that u could have asked. If we wait in metro line for someone...

Dear sir kindly check about my review i put my card properly but not amount didcut it's not my problem but while arriving again my card is not accessible so i asked officials here they told abt penalty it's not my problem u just acces ur records and see and excuse for penalty and start acces my card my card no is [protected]

I start morning 10 from indiranagar station get down vidhonsouda
Thanks in advance...

I notice many time their behaviour was very bad because they didn’t take any initiative to give balance to customers. Today i gave 100 rs for indiranagar from national college metro station, ticket charge was 30 so she was like if you don't have change then don't stand here just go. I can understand they will be not having change at early morning. But if customer have change they were definitely going to give the same. There is no need...