Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I had recharged my metro card [protected] using internet banking. The transaction details showed that the transaction has failed. I had recharged for 100 rupees. Please refund the amount

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Address: Banglore

Today morning i was recharged metro card through metro application. But amount is not added to card.
Payment id is [protected].
Can please check.

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Address: Indiranagar

I have done metro card recharge today amount is debited but it is not shown in the card i travel after 2 3 hrs of recharge still it is not showing.

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There are no basic facilities like restroom facilities available on majestic metro station even though its a big station ..! Everytime you think to use it, , you find it closed with the board 'work under progess'.., !
If you ask for the other wash room in majestic metro station they say once you enter you cant access to other wash room which is on exit side..!
If there are only 1 washroom on entrance and exit each why should they carry with the progress work on week days they can do it in week end..!
And with great difficulty you find rest rooms on metro station as there are no sign boards and once you reach if its closed what will be your reaction for it?
Just requesting you to complete your work relating to toilets during week ends..!

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Dear Sir/Madam,

I would like to inform you that on 22nd of nov i purchased 3 no of smart card for 300 rs with recharge of 150 rs but from my account 900 rs deducted.

Request you to kindly check and refund 450rs to my account since we are going to settle down in my native place further we will not travel by metro train.

Please find the attached snap for your reference.

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My metro card number is [protected]
I had recharged on 28/10/2020 but I did received amounts in my card yet
So please check it reply me same soon.

Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

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Address: No 36 suverna nagara nagasandra bangalore560073aria

Vide upi/[protected]/no dated
03/11/2020 remarks
bmrcl dasarahalli /hdfc bank ltd
plese refund rs 500/-at your earliest time .Worker concerned
not ready to give propper information
my cantact.No[protected]
[protected] mybank icici vayalikavalbranch i am retd post master sadashivanagar post office
bangalore 560080.

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I have recharged of 200 rs the said smart card number [protected] on 31st October 2020 @01:56PM and I do have screenshot but there are no details mentioned..but it says transaction success and when I check in station it was not reflecting and the staff there asked me to raise online complaint .. please check and refund the amount or recharge it to the card.

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Address: banglaore

I was recharged Rs 500 dated: 04.11.2020 at 5.49 pm and my amount credited BMRCLMAHALAXMI.[protected]@HDFCBANK-BMRCLMAHALAKSHMI(UPI REF NO.[protected]

My card no [protected] but not amount Rs. 500 not came my card
please send my amount to card

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Address: Mysore road

Recharge amount not credited on my Metro smart card even if I recharge before 2 hours or one day before in link /app provided.
It happened many times and I lost money. I have all the screenshots and successful recharge statement of smart card

Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

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Address: Majestic

Website: Bmrcl

On 31st Oct 2020 I was traveling from majestic to yelchenahalli where I had to purchase a metro card to travel because of the new rules n had to recharge it for 100
So the total was 150.
N after that while returning the balance in the card was just 21 .n I couldn't return back home because of the mistake of the cashier.

Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

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Address: Room no7,Royal ladies PG 910/A, Near bharathiya samskriti vidy

On 23/10/2020 rain is continuously falling from afternoon to night so more people decided to travel through metro in banglore,
when passengers who have less than minimum balance going to recharge their metro cards the ticket issuer denied to give ticket or recharging card through money, instead he said recharge by downloading namma metro app and and recharge through so,
even after paying so.
my complaint is
1.they not informed clearly about recharge only through' mamma metro app' otherwise you are not eligible to get ticket its sudden implementation lot of people who in hurry to go home face a problem.
2.its kind of denied/ delayed service even paying the amount

Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

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Address: T das arahalli

Dtd.23.10.2020 payment of rs 150 paid in dasarahalli metro station, she says not credited our account, please return the amount

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Recharged money deducted.. But not added in my card

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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.

Oct 23, 2020

Updated by Gopinath Hispanic Recharge before 1week ...still in process... Money deducted.. Not added to account

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I was stopped by an senior authority of BMRCL for using 3 layered/folding of cotton scarf instead of mask and that officer was rude to stop me and to hear my concerns.

As I am aware there is no restrictions on mask type to wear in the journey time and also not stopping other passengers and staff personnel for those using the cotton mask.
So in this complaint I want to inform the authorities to be sensible and be clear instead of demonstrating their powers.

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We have recharged travel card id... [protected] on 06/10/2020 but card didnt get recharged. During that time in web page transation details were empty and we didnt even get mail about the transation but amount got deducted from account. Kindly suggest us how to get the money back.

Regards,
Sukshith kumar
[protected]
[protected]

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Address: #102e 16th main vijayanagar bengaluru, 560040

Website: cs. sharath [email protected]

ನಾನು ಇಂದು ಸಂಜೆ ಸುಮಾರು 6.30 ರ ಸುಮಾರಿಗೆ ksr ಬೆಂಗಳೂರು ರೈಲ್ವೆ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಮೆಟ್ರೋ ರಿಚಾರ್ಜ್ ಮಾಡಲು ಕೌಂಟರ್ ಹತ್ತಿರ ಬಂದಿರಲು ಅಲ್ಲಿ ಸಾಲು ನಿಂತಿರಲು ನನಗೆ ಸ್ವಲ್ಪ ಆಯಾಸ ಇದ್ದುದರಿಂದ ಬಲಬದಿಗೆ ಸ್ವಲ್ಪ ವಾಲಲು ನನ್ನ ಮುಂದಿನ ಪಸ್ಸಂಜೆರ್ ನನ್ನೊಂದಿಗೆ ವಾಗ್ವಾದ ನಡೆಸಿ ಅವಾಚ್ಯ ಶಬ್ದಗಳಿಂದ ನಿಂದಿಸಿ ನನ್ನ ಮೇಲೆ ವಿನಾಕಾರಣ ಕಳ್ಳನ ಅಪವಾದ ಹೊರೆಸಿದ್ದಲ್ಲದೆ ಕೇಳಲುಹೋದ ಮೆಟ್ರೋ ಸಿಬ್ಬಂದಿಯೊಂದಿಗೂ ಗಲಾಟೆ ನಡೆಸಿ ಎಸ್ಕೇಪ್ ಆಗಿರುತ್ತಾನೆ ನಾನು ಕೌಂಟರ್ ಬಳಿಯ cctv ಫೂಟೇಜ್ ಕೇಳಲು ಅದನ್ನು ನೋಡುವ ಸೌಲಭ್ಯ ನಮ್ಮಲ್ಲಿ ಇಲ್ಲ ಎಂದು ಮೆಟ್ರೋ ಅಧಿಕಾರಿ ಶಿವಕುಮಾರ್ ರವರು ಹೇಳಿರುತ್ತಾರೆ ಆದುದರಿಂದ ನನಗಾದ ಅನುಭವ ಯಾರಿಗೂ ಆಗಬಾರದು ಎಂದು ಮನಗಂಡು cctv access ಆಯಾ ಮೆಟ್ರೋ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಕೆಲಸ ಮಾಡಿಸಬೇಕೆಂದು ಬೇಡಿಕೊಳ್ಳುತ್ತೇನೆ

customer support has been notified about the posted complaint.

Mar 13, 2020

Updated by Sharath Sheshadri Co passenger misbihave

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Address: Bangalore

It is seen that senior citizens are not cared properly in metro stations.
Lifts are mostly used by youngsters leaving little space to elders
Even in sitting areas seniors are given a second grade treatment as most of the seats are occupied by young commuters.
A raw deal to seniors or would like to know that the complaint is taken in casual mode.
Anywhere in the world seniors are given respect and only in bangalore i have seen this secondary attitude by namna metro

Mar 05, 2020

Updated by sudarshan tirupnarayan Need better treatment for senior citizens in Namma metro
Atleast in lifts

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Entry and exit points were functioning till last week on both the sides. Now entry is on one side only and exit is on the other side inconveniencing the passengers by asking them to walk around a big circle. Ladies, pregnant women and senior citizens find it really difficult to walk around. Hence the request for earlier facility to be restored. Thanks

Mar 04, 2020

Updated by Ravindra Babu M R Same as above

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Address: Vidhan Soudha, Bangalore, Karnataka

Website: Bangalore metro

Tried buying ticket at bangalore metro station in vidhan soudha. I wasn't carrying any cash and just had a credit card with me. The ticket counter staff denied from accepting card payment or paytm for issuing ticket. And there was no way i could have gotten the money as the atm is also very far away. Kindly ensure they accept card payments/ digital payment for issuing tokens as well and not just cards. The ticket sellers and customer care seemed super rude and enjoying the whole situation of me not able to buy a token because they won't accept digital payments. I was forced to buy a metro card for just one ride from vidhan soudha to mg road

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S

sraohahaha

Feb 17, 2020

It is unfare to increase metro ticket fare by 5 rupees. Also there is no discount for smart card user.
Metro corporation is already fixed rupees 50 as minimum balance in smart card in-spite of that NO discount for daily commuters and upon that increament of 5rupees.
It is so disappointing.
Karnataka Govt please take action on NammaMetro

Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 17

Transaction failed refund amount

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Metro card Recharge

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Recharge done but not reflected.

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Basic facilities

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Mosambee mPOS Sale made at BMRCL MYSORE ROAD RS : 900rs for 3 smart card

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Not reached yet my card

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Non refund of rs500/-

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Online recharge not reflecting in smart car number 13009783153

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I was recharged Rs. amount but not come to card

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Top-up not working

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Customer service

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UNethical sudden implimentation of namma metro app in metro station

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Payment of rs.150

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Recharge

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BMRCL - COVID - Cotton mask

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Recharge incomplete

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co passenger misbehave

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treatment to senior citizens in metro stations

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entry and exit closed in srirampura metro station

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not accepting card payments or paytm for tickets

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