[Resolved] Berger Paints — defective product | |
I have in the past 3 weeks purchased Jet Dry Non slip - Charcoal from Bunnings in Subiaco. the concrete front veranda was well prepared, hand stripped back to the bear concrete (took 6 weekends to do so) and the paint applied according to instructions. Two coats were put down and the immediate result was excellent. Within 24 hours the veranda was stained by just mains water, NOT bore water. The veranda is a disgrace, no matter what I do to clean it nothing is moving the on going water staining and the marks from foot traffic of a one person household. I am extremely disappointed in this product and could not recommend it to any of my friends or use it again on any of my properties. I will revert to a far superior product, Wattle
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Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I have painted my full House and Compound Walls with Berger paints, some 6 months Back just before the monsoons. I have used Berger Alguard paints with Basic Beige colour. The paint was bought from M/s. Asian Paints and Hardwares, Vazhakulam, Muvattupuzha. The dealer convinced that the product is having good lasting and is guaranteed for 5 years from fungus. But to my dismay the compound walls are completely affected with fungus. When the matter was informed to the dealer, he asked me to wash the walls. Kindly send your representatives to inspect the work and make good my lose. An early response from your part is highly appreciated.
Vasil A H
[protected]
[protected]@yahoo.co.in
Vasil A H
[protected]
[protected]@yahoo.co.in
Dear Vasil A H,
We deeply regret the inconvenience caused and we will forward your complaint to the concerned department. Please share your contact details with us and our professional will get in touch with you soon. You can also contact us on our toll free number Ph :[protected] or email us at [protected]@bergerindia.com.
We thank you for your valuable feedback and for your patience in this regard.
Yours Sincerely,
Berger Paints
We deeply regret the inconvenience caused and we will forward your complaint to the concerned department. Please share your contact details with us and our professional will get in touch with you soon. You can also contact us on our toll free number Ph :[protected] or email us at [protected]@bergerindia.com.
We thank you for your valuable feedback and for your patience in this regard.
Yours Sincerely,
Berger Paints
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+91 33 2229 9724
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Berger House, 129 Park Street, Kolkata, West Bengal, India - 700017
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We sincerely apologise for the inconvenience you have gone through because o[censored]s. We deeply regret that we were unable to provide you, our valued customer, with satisfactory product and service. We would like to look into this matter so we can rectify what went wrong and ensure your satisfaction. Kindly share your contact details for the same.
Berger paints is renowned for its top products and therefore your feedback has been taken very seriously and we will be connecting with you shortly to further discuss on how we can make things right. In case of any further clarifications, please contact us on our toll free number Ph :[protected] or email us at [protected]@bergerindia.com.
It would be easier for us to act if you can provide the email ID on which you sent those mails.
We thank you for your valuable feedback and for your patience in this regard.
Yours Sincerely,
Berger Paints