Bharat Petroleum [BPCL] Complaints & Reviews

Hi sir/madam,

Today february 6th i went to fill petrol for my motorcycle in bharat petroleum petrol bunk named (Minvani) in anakaputhur chennai. Today's petrol cost as per govt rule is rs 76.12/liter. They are selling at rs 76.22/liter. As there was no response i did not fill the petrol and moved to another bp bunk in mangadu road named krishnaveni agencies and cost in the bunk per liter is rs 76.18. There is no response in both the bunks and they say that they can fix the rate and they are not answerable to anyone. Kindly do the needful.

I had visited the bpcl petrol pump at king's circle, right before maheshwari udyan a few days ago to fill petrol in my vehicle. I own a maruti suzuki baleno, the premium hatchback launched in late 2015 by maruti suzuki. Around 31 litres needed to be filled. Tank capacity is 37 litres, of which 4 litres are reserve fuel. When my car goes into reserve fuel, i get an indication on my display in the car. When i went to fuel my car, there were still nearly 2 litres petrol remaining, before which it would go into reserve fuel.

With this background, the attendant started filling petrol. I always look at the fuel indicator that shows how much petrol is being filled and total cost. When the tank was almost filled, suddenly 2 petrol station attendants appeared and asked me if i want to fill oil and coolant. I was distracted and i said ok to fill oil and coolant, but when i turned back to look at the fuel indicator, only the total amount was showing and total litres filled was not showing.

When the attendant came with the bill, he had tried to charge me for over 36.5 litres! I immediately realised he is trying to overcharge me, and i argued and told him i know what my tank capacity is and i know how much fuel needed to be filled. He still tried to argue with me, and after the argument he changed the bill and charged me for 33 litres (Rs 2, 640), along with a total of rs 624 for oil and coolant, amounting to rs 3, 264.

I lodged a complaint with bpcl, because i felt it was necessary to bring this to their attention that one of their petrol pumps was trying to cheat their customers. After investigation, they concluded that there was no attempt to cheat! They saw the cctv cameras, and according to that, around 31.14 litres was filled. So this is itself a reflection that they tried to cheat me by overcharging me, as they tried to bill me for over 36.5 litres! Secondly, they lied saying they charged me rs 757 for oil and coolant, when they only charged me rs 624! Yet, bpcl concluded that there was no cheating!

I want everyone to know that they should never ever go to bpcl petrol pump located next to maheshwari udyan! It is not a company owned and company operated petrol pump, and the owner's name/contact person for this pump is mr chetan modi, his mobile number is [protected]. Please ensure you do not ever to go that bpcl petrol pump. I will never ever use bpcl again as i am not at all happy with the way they have failed to investigate this matter properly.

Sir / madam,
This is to inform you that it was wrongly enrolled the “give it up” or "opt out subsidy" option for my lpg connection by one of my family members who is ignorant to understand english words. So, i request you kindly to deactivate this enrollment, my consumer no. 88837839. So that i can avail the lpg cylinders in subsidized prices. It's my humble request to kindly deactivate my “giveitup” option and credit my subsidy in my account as i don’t want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Below are the bharat gas (Bhp) connection details: email: rahulyadav. [protected]@gmail.com mobile: [protected].

Lpg id: [protected]
Consumer no.: 88837839
Consumer name: rahul yadav

Distributor code: 128612
Distributor name: saraswati bhrat gas, balughat, chunar, mirzapur, uttar pradesh, 231304.

That the agency does not supply the gas cylinder even after a booking of one month.
In every booking either they are cancelled the cylinder or supply the same after one month from the date of booking,
I contacted number of times with the agency officials in respect of the above complaint but they never take any heeds towards my complaint.
That the delay in making supply causes huge problems as lpg is basic necessities,
Kindly take action against my concern.

Meine 24/01/2018 ko cylinder ke liye booking kiya tha. Jiska booking no. 73543 hai. Or cylinder abhi tak deliver nahi hua hai. Mei par day regularly phone karta hu ki cylinder kab ayega or shakuntla bharat gas agency wale roj kahte hai ki 2-3 hours aapka cylinder aa jaye ga lekin cylinder abhi tak nahi aaya hai or mujhe 01/02/2018 ko cylinder delivered ka sms aaya hai lekin cylinder abhi tak nahi aaya or 2-3 din se to agency wale call bhi nahi utha rahe hai. Ye sabhi milkar cylinder black karte hai 7 din se me bahar se gas le raha hu ye sab black market ko badawa dena hai

Sir,

Please refer my my bharatgas complant no. 2570259 dated 31/01/2018
And my query no. 2579551 dated 03/02/2018.
I request to provide me the subsidy for the refill purchase vide bill no.
Orno. 165560 dated 17/01/2018 regularly, as remitted me earlier, to the bank mentioned in the query no. 2579763 dated 03/02/2018.
Once again i do furnish the details of my bank, for your kind perusal :-

Name anto raj vaz j.
S. B. Account no. [protected]
Name of bank pandyan grama bank
Branch puthukudi, tuticorin branch
Ifs code ioba0pgb001

My aadhaar no. Linked
With the bank[protected]

Thanking you sir, please send your resolution for the above query details in my email id :- [protected]@gmail.com

I am an existing consumer of bharat gas with consumer no. Being 83132859. My connection status is showing blocked from last few days and i am unable to book re-filled cylinder.in spite of repeated complaints to the toll free number as well as local distributor, nothing is done and is still lying blocked. The situation is getting worse as i have no alternative source of cooking

Sir,
I am Naveen Singh, holding LPG Bharat Gas consumer NO. 64379516,
regd mob no. [protected] my LPG distributor is Suvidha Gas Agency, Maintenance Command Indian Air Force. Initially I was receiving LPG subsidy in my SBI account. Since last 2 times I am not receiving my LPG subsidy. After inquiry from by distributor I came to know that it is going some where else, where I am not holding account number.

It is requested that my problem may kindly resolved at earliest.

Regards

Naveen Singh.

I was receiving the gas susidy to my corporation bank account but i closed that account. Since that i am not receiving the subsidy in my new axis bank account. I have already linked my aadhar card to my axis bank account but still i am not receiving the subsidy. Bank is telling me that they have already linked the aadhar card to the bank. I am not able to understand the problem.

Sri Ramachandra gas agency mudaliarpet, Pondicherry, my customer number 15027, Bill date[protected], invoice number 107490, I have already registered with link with my Aadhar card my bank, I don't get a subsidy amount after purchase of the gas cylinder by the company I don't get proper answer when contacting that office and requested to help you get my money through that company thankyou

Dear Sir, I have already linked my Aadhaar No.[protected] to SBI Bank, DEVARKADA, 509204, it is not updated in NPCI database yet. I have verified with Bank and they confirmed that they already linked my Aadhaar to bank A/C No:[protected] . Please help me in this matter and resolve the problem. But now in this time Aadhaar number inactive. TO SHOWING ON NPCI.ALSO INACTIVATE.

My aadhar card no. I. E.[protected] and i have linked with lpg connection (Consumer id : 21671, bharatgas) with my agency (Aadhuni gas seva) as well as my bank account (State bank of india and after link adhar no in orrintal bank of commers) but till date the status shown npci not mapped aadhar no. With bank. So please check and do the needful step in this regarding.

My consumer no. Is 52153265 with nandha gas agency, srirangam, trichy. They have not been delivering the refill in time. This has happened on many occasions and i had given complaint earlier also and got resolved. But this is continuing quite frequently. Presently they have made a cash memo no. 188893 on 20.01.2018 and sent an sms to that effect. But the refill has not been delivered till date. I had personally visited the agency twice and they promised to deliver the refill the same day. But it has not happened. Please look into this and arrange to get the refill delivered without further delay. Alternately if they find it difficult to deliver in our area then from next time onwards we may be attached with some other agency who can provide better service.

Respected sir/mam,
I am nisar khan having a customer no.80230804. I have a lots of compliments against delivery boy n agency because they demanding extra charges for delivery of cylinder rather than actual amount of cylinder. They are not provide any bill memo of booking cylinder & if am not able to pay extra charges they're not delivered the cylinder they told me when i went to lodge the complaint into respective agency.
Pls. Do something n do me needful.

Yours gratefully
Nisar khan

Subsidy is not credited because npci is showing aadhar inactive.
I have checked with bank and gas distributor and both have confirmed aadhar is duly registered. They do not know reason for npci showing account inactive. They also do not give any solution.
There is no reply on customer care no of npci.
My lpg con no is 59942354, mumbai.
Please give me solution on my contact no [protected]

Dear sir

Am unable to book my refill for consumer no 52260817, have visited distributor kedaria gas service at valsad. Gj on 25th jan 18 at 9.45 am. My both cylinders are empty and requested them for refill urgently but they are asking for 2 days time, first they want to send service person for checking after getting report only they will book cylinder. The concerned officer was not available at office till 10 am. Is it mandatory to get checked gas connection for refill? How much is chargeable for checking of gas connection, what is frequency? Why basic needs are blocked by agency even after request.

Regds
Mahesh

As advised by your customer care executives, i had visited my banker i. e. SBI & Karnatak Bank to deactivate my aadhar number & activate after 24 hours. But still I have not yet received the subsidy amount. In this regard I have complained many times to your BPCL customer care, but not fruitful till yet.
Booking dt.[protected], No. 113900, Received Dt.[protected] Subsidy Payment is not getting processed due to : Aadhar Not Active

I am avadhesh gupta as a consumer of bharat gas from the chhattisgarh state and dis. Kabirdham. The problem is that, the subsidy is not transfer on my account last 6 months and also there is the customer care says not register my mo. No. I checked from the gas agency there is all information submitted.. But problem is not solved..
Consumer no. : 86244387
Consumer name : avadhesh gupta
Distributor name: jai guru ghasi das lpg, pandatarai, dis.-kabirdham.

I am a consumer of bharat gas & my consumer number is 8552. But it has been blocked due to certain reason. I also have submitted kyc form with my aadhaar. But still now it has been blocked & i can't able to refilling my cylinder. I am facing so many difficulties for this purpose as i am a working lady. So sir i request you kindly unblock my gas connection so early as you can please.

Dear sir/madam,

Kindly change my lpg connection to subsidy category because it is showing wrong dbtl status as opt out of subsidy by mistake in the online and due to which subsidy is not getting received in my acount.

Consumer no.: 71912235
Consumer name : mr. Ayush garg
Distributor name: ram gas service
Lpg id: 1 [protected]
Mob - [protected]

I humbly request you kindly de-active by wrong booking opt scroll of honour.

Thank you.
Ayush garg